# Saks Fifth Avenue — user reviews > 180 indexed App Store user reviews of Saks Fifth Avenue by Saks Fifth Avenue, rated 4.90/5 from 258,190 ratings. - Source: https://appshunter.io/ios/app/saks-fifth-avenue/id491507258/reviews - App overview in markdown: https://appshunter.io/ios/app/saks-fifth-avenue/id491507258.md - Rating breakdown: 5★ 239,185 · 4★ 13,729 · 3★ 3,088 · 2★ 739 · 1★ 1,449 ## What do users think of Saks Fifth Avenue? Overall sentiment: negative **Pros** - 🚀 Convenient online shopping - 💎 Quality products and reliable service - 📦 Professional packaging and fast delivery - 👍 Easy to use app and website - 💳 Helpful credit card and financing options **Cons** - 🐛 Buggy and slow app performance - 🔍 Frustrating search and filtering issues - 💰 Pricing discrepancies between app and website - 🤖 Poor customer service and lack of issue resolution - 🔄 Inconsistent return and exchange policies **Commonly reported bugs** - App crashes and freezes frequently - Search results not loading properly - Incorrect product availability and stock information - Saved items and favorites not syncing correctly - Checkout process issues and payment problems **Most requested features** - Improve search and filtering capabilities - Streamline return and exchange process - Ensure pricing consistency across platforms - Enhance customer service and issue resolution - Optimize app performance and stability ## Newest reviews (13 of 180) ### 2/5 — Frustrated Shopper *2026-06-03, version 25.6.1* I have an iPad version 16….it does not accommodate all the upgrades to the app which is now at version 26+. Upgrades are a great concept, but not if in upgrading, you exclude previous versions. Been ages since I have been able to use your app to shop because I cannot get beyond the “upgrade” . Using my phone to shop is not satisfactory. ### 2/5 — Filters don’t work *2026-05-30, version 26.10.0* Despite applying size and price filters I keep getting results outside the parameters ### 2/5 — Bait and switch on promo codes *2026-05-04, version 26.8.0* I was offered 10% by creating an account which I did. Then I was offered 10% off for enrolling in texts alerts. But when I went to buy a Balenciaga shirt none of the codes worked. I contacted customer service and was told all of these codes exclude designer items, so I guess it’s nearly a site wide exclusion. Saks wasted a lot of my time by not making these exclusions more clear before I spend the time required to enroll in everything. These tactics aren’t consistent with a high end retailer. ### 2/5 — App doesn’t work *2026-03-15, version 26.5.0* Any item searched returns Page Not Found error. Been this way for weeks. SFA.com works fine but I prefer the app. ### 2/5 — Broken *2026-02-14, version 26.3.0* Apps appears to be broken and is currently unusable. ### 2/5 — Useless push notifications *2025-12-31, version 25.22.0* Stop sending me push notifications to purchase items that are currently out of stock… ### 3/5 — Frustrated *2025-12-27, version 25.22.0* I’ve found, for some time now, that your app has difficulty with large searches utilizing multiple filters. It buffers and freezes up. I cannot count the number of times this has happened. Usually I don’t take the time to try again but rather just move on, often to a different site. I don’t seem to run into this same problem elsewhere. ### 1/5 — This company is a joke *2025-12-22, version 25.22.0* They will deliver a broken item and refuse to replace it, your only option is return, order again, pay shipping fees again and hope it will be in a good condition (no guarantees) ### 1/5 — Never received my order *2025-11-10, version 25.22.0* Never received my package I paid $700 for nothing ### 1/5 — Den of lies *2025-11-08, version 25.22.0* For a multi-billion dollar retail conglomerate they ought to run a tighter operation and not alienate their client base by having incompetents falsely advertising merchandise, nor their superiors maintaining the high standard upon your business was built. To that end, it only serves to frustrate the customer, then to attempt to charge the customer for their repetition of errors upon returning of merchandise in what is clearly a flawed system. Perhaps incorporating better policy and enforcing some accountability and better oversight towards listing products accurately as to maintain trust in the ever delicate online retail environment. To the customers, maybe stick with Ssense or Farfetch until they can get their act together or you can bare the risk of becoming another victim of the other potential misleading or incorrectly listed products on what now appears to be a rather unpolished app/site. It’s evolve or die in this new age of e-commerce. I want Saks Global to succeed - to better adapt and serve the consumer and their people the best to their abilities. ### 1/5 — Poorly designed app *2025-10-18, version 25.21.0* App is difficult to navigate and buggy. ### 1/5 — Search Bounces *2025-07-15, version 25.12.0* Not sure why but the search section slides up and down the page. It doesn’t stay in one spot so I can actually type and search. ### 1/5 — App is buggy *2025-07-11, version 25.12.0* Search bar moves when you try to search, doesn’t let me check out with apple pay. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get out of picture viewing mode *2026-06-26, version 26.12.0* When viewing picture for item, it get stuck and can’t get out of it. ### 1/5 — App update doesn't open *2026-05-28, version 26.2.0* Terrible! I cannot access my account. ### 1/5 — Doesn’t work *2026-05-16, version 26.9.0* Do you really not see that the iPad app isn't working?! And the new firmware updates don't help either! ### 1/5 — Terrible accuracy for inventory *2026-05-09, version 26.9.0* Easily the least functional e-commerce app I’ve used. I found plenty of interesting items, but the inventory accuracy is terrible — products shown as available in search often turn out to be completely different or unavailable once you click through. ### 1/5 — Extremely slow and buggy app *2026-04-24, version 26.8.0* I love shopping at saks but this app is getting on my nerves. Every time I go to checkout the apple pay option gets stuck in an endless loop. Also the app takes forever to refresh and rarely updates items to be out of stock until you go to add to cart and find out then. ### 1/5 — Trash app for a trash company *2026-04-06, version 26.6.0* So glad this business is going underwater. From charging people to return unworn items, to refusing to accept coupons it emails you, I'm looking forward to watching this company sink into oblivion ### 1/5 — Doesn’t work *2026-03-13, version 26.5.0* Do you really not see that the iPad app isn't working?! And the new firmware updates don't help either! ### 1/5 — Filters are not working to show only available items.. *2026-01-28, version 26.1.0* Worst app I have ever seen ### 1/5 — Ridiculously overpriced junk *2025-12-31, version 25.22.0* Everything is 3-4x or more what it should cost ### 1/5 — App slow, clothes weird *2025-12-23, version 25.22.0* And customer service is bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Pointless *2026-03-10, version 26.4.0* This app will give you a stroke unless you have other-worldly patience, or you are on a morphine drip. Absolutely useless on an iPad, as after you select an item to purchase, the photo of your perspective purchase will fill the entire screen, and either you restart the app, or you intermittently flip through pictures of me, single piece of merchandise. Don’t get me started on trying to find your points, or try this switch to the other app to pay your bill because that will bend the laws of physics, and take you back to around 1998, with your slow, unwieldy dial up modem, and the technology that corresponds with maddening unreliability. ### 5/5 — Customer Service *2025-08-09, version 25.15.0* Depleted inventories and store cancellations are common these days. Juan in customer service today fixed my issue on my third attempt to place an order that Saks needed to cancel twice. Juan was personable and very knowledgeable. Five star service from Juan today. ### 5/5 — Sophisticated & user friendly *2025-08-07, version 25.15.0* The Saks Mobile app is great! It is on brand, sophisticated, sleek, & easy to use from selecting products, filters, search, and ease or checkout. Overall very user friendly & positive experience. ### 5/5 — Easy to Use *2025-08-05, version 25.14.0* This is one of the less frustrating american department store apps. ### 5/5 — Great App *2025-08-02, version 25.14.0* Saks my favorite store is very easy to buy here. ### 5/5 — Excepcional *2025-07-26, version 25.13.1* Mi auto regale esta divinura ### 5/5 — Saks Power *2025-07-20, version 25.13.0* I’ve enjoyed the benefits of Saks for many years. They offer in store and on-line quality merchandise with many worthwhile perks. I recommend to anyone interested in top quality goods delivered with an above average customer service. They have more than proven themselves. ### 5/5 — Easy Peasy *2025-07-03, version 25.12.0* I love this app. I have never had any glitches. Very user friendly. Makes ordering and checking inventory easy. Too easy ### 5/5 — Deybi M is the best customer service agent *2025-07-01, version 25.12.0* She made sure everything was taken care of and helped me a great deal. Thanks ### 5/5 — Exceptional customer service *2025-07-01, version 25.12.0* Alejandra provided excellent customer service helping me with a discount for a purchase, which was telling me the discount expired. Thank you!!!!!!!!!!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*