# Saks OFF 5TH — user reviews > 908 indexed App Store user reviews of Saks OFF 5TH by Saks OFF 5TH, rated 4.90/5 from 129,810 ratings. - Source: https://appshunter.io/ios/app/saks-off-5th/id1547875938/reviews - App overview in markdown: https://appshunter.io/ios/app/saks-off-5th/id1547875938.md - Rating breakdown: 5★ 119,468 · 4★ 7,239 · 3★ 1,455 · 2★ 323 · 1★ 550 ## What do users think of Saks OFF 5TH? Overall sentiment: mixed **Pros** - 🚀 Easy to navigate and sort - 👍 Excellent shopping experience - 💰 Great deals and discounts - 🛒 Seamless shopping experience across app and website **Cons** - 🐛 Glitchy and slow app performance - 🔍 Issues with searching and browsing - 🔑 Login and account management problems - 🚢 Inconsistent shipping and returns **Commonly reported bugs** - App crashes and freezes frequently - Incorrect pricing and product information - Inconsistent behavior when adding/removing items from cart **Most requested features** - Ability to sort by discount - Better organization of wishlist and favorites - Improved navigation when viewing product details ## Newest reviews (20 of 908) ### 5/5 — Selection & savings! *2026-03-10, version 5.8.1* Exceptional quality merchandise at affordable prices. A great place to take a look for that one item you’ve been searching for, but just haven’t found in stores. ### 5/5 — Yay *2026-03-10, version 5.8.1* Sad they are going out of business ### 5/5 — Love this store *2026-03-09, version 5.8.1* 10 out of 10🤗 ### 5/5 — Great deal *2026-03-09, version 5.8.1* Everything is going well until the most of the article are sold out but still mark as available. That is frustrating ### 5/5 — Upgraded my wardrobe *2026-03-08, version 5.8.1* The best deals on quality designs ### 5/5 — Sorry to see you go *2026-03-08, version 5.8.1* Great app. Easy to use and easy to buy ### 5/5 — Mr *2026-03-08, version 5.8.1* Budhu ### 5/5 — Gafas *2026-03-08, version 5.8.1* Excelente ### 5/5 — Store *2026-03-07, version 5.8.1* Always find what I want at great savings. ### 5/5 — Great app, good shopping but… *2026-03-07, version 5.8.1* Love using saksofffifth and use them a lot. The app is easy to use and I can easily find things. I only give it four stars bec sometimes I’ve had orders just not show up - no status or anything. The customer service is good and I always get a refund, but when it happens it can be annoying. Otherwise… GREAT! ### 5/5 — Princess *2026-03-07, version 5.8.1* I love shopping. ### 5/5 — app *2026-03-06, version 5.8.1* awesome app, lots of nice discounts ### 2/5 — Size guide *2026-03-06, version 5.8.1* Your size guide is really ambiguous so that i cannot buy the clothes what i want sometime ### 5/5 — Sad to see you go *2026-03-05, version 5.8.1* Absolutely a fan. Come back! ### 5/5 — Good shopping *2026-03-04, version 5.8.1* Sad to see that the online shop is leaving ### 5/5 — So sad you are closing *2026-03-03, version 5.8.1* The deals are incredible ### 5/5 — Satisfied *2026-03-03, version 5.8.1* I love this store the prices are affordable!!! ### 5/5 — Db *2026-03-02, version 5.8.1* Best ### 5/5 — Great App! *2026-03-02, version 5.8.1* It’s easy to navigate and the special promotions and discounts are easy to spot. ### 5/5 — Great app *2026-02-28, version 5.8.1* Sorry to see it go. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor interface *2025-12-17, version 5.8.1* Very sad interface ### 1/5 — Terrible App *2025-11-27, version 5.8.1* The app runs terribly — the items won’t load, rewards can’t be applied, and discounts often don’t show up. It’s really not user-friendly at all. ### 1/5 — All my rewards are lost *2025-10-27, version 5.8.1* All my rewards are lost , all points I collected got lost and the order didn’t even got delivered , few days after placing the order I received messages that returned received, even I didn’t receive the package yet but I know I have lost all points ### 1/5 — Not getting Code *2025-10-14, version 5.8.1* Not getting a verification code at my email! What’s wrong with you? ### 1/5 — Quality of clothes *2025-09-14, version 5.8.1* I would like to see more classic clothes Like Ralph Lauren Most of your clothes are too wild ### 1/5 — Horrible!!! *2025-05-27, version 5.7.1* WHY CAN’T YOU FIX YOUR WEBSITE??? I just spent an hour trying to buy ONE dress. ### 1/5 — Doesn’t work well *2025-02-18, version 5.5.0* App feels outdated and clunky. Customer service, non-existent. ### 1/5 — Disappointed customer *2024-08-12* As much as I want to love Off 5th, after many many purchases I have encountered a service decline. I recently placed an order and was sent an incorrect item. I return the wrong item and received an email stating my refund will be processed within 5 business days. I chatted and emailed with customer care after the 7th business day, and after escalating to a manager I was told it should be 15 business days. Not only they screwed up what was supposed to be a birthday gift, but then lie about the return process and today is the 13th business day and they still have not refunded what they originally screwed up. I can honestly say they have lost a customer. If they looked at my purchase history they would not have brushed this off. Nordstrom Rack is my new go to. ### 1/5 — Glitchy, awful app. *2023-11-19* WHY are there so many good reviews. If I could review the store, I’d easily say 5/5. Amazing selection. The app (and website), however, is straight trash. God forbid you add over 5 things in your cart or decide to remove things from your cart. The app takes forever to load, often times out, and makes shopping online an awful awful experience. When I called customer service, they said they experience similar difficulties with the app/site and have no idea how to navigate the issue. Also, whenever I add a sales item to the cart, the sale disappears?? How can a multi million dollar company have an app *this* bad? I definitely noticed this change in the last few years, so I’m not sure what they did internally, but it’s just bad. ### 1/5 — Worst app ever!!! *2023-11-07* This app has made me stop shopping at Saks. I h ar terminal cancer and can’t leave the house so I looked forward to shopping on line to get things for myself. This app always locks up and now the latest was it ordered 3 items I didn’t order. No I have to sit by the door all day to wait for the mail so I can refuse the items. It’s 3 different shipments. I contacted customer service and they assured me it would be cancelled but it wasn’t. I’m gonna stick with another on line store that I have used for years and never had a problem. The stress this has caused me and is still causing me is really bad. Lord only knows when and what I will have to Do to make sure the money is put back on my credit card. I would not suggest using this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Sad to see them close *2026-03-14, version 5.8.1* The app has always been easy to navigate ### 5/5 — Update app *2026-03-13, version 5.8.1* App is pretty slow ### 5/5 — Love shopping at Saks of fifth. My favorite ❤️ *2026-03-13, version 5.8.1* ❤️❤️❤️ Always best ! ### 5/5 — Saks *2026-03-13, version 5.8.1* My favorite designer store! ### 5/5 — I’ll miss you *2026-03-12, version 5.8.1* The best 💖 ### 5/5 — Sad good bye *2026-03-12, version 5.8.1* Always a good shopping experience ### 5/5 — Awner *2026-03-12, version 5.8.1* Sade ### 5/5 — Sad to see you go 😰😭😱😓 *2026-03-12, version 5.8.1* Just sad that you guys are abruptly closing. Where am I going to find the EFFY pieces that I had been saving up for? All the panthers are gone. I’m crine. 😭😫 Yall 🫣🫠😶‍🌫️🫥 ### 5/5 — Everything is great!! *2026-03-12, version 5.8.1* Always 😍 ### 5/5 — Great App *2026-03-11, version 5.8.1* Have been enjoying the app so much. Well done! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*