# Salal Credit Union — user reviews > 52 indexed App Store user reviews of Salal Credit Union by Salal Credit Union, rated 4.83/5 from 4,495 ratings. - Source: https://appshunter.io/ios/app/salal-credit-union/id585874998/reviews - App overview in markdown: https://appshunter.io/ios/app/salal-credit-union/id585874998.md - Rating breakdown: 5★ 3,772 · 4★ 427 · 3★ 66 · 2★ 11 · 1★ 32 ## What do users think of Salal Credit Union? Overall sentiment: neutral **Pros** - 👍 Friendly and helpful staff - 🚀 Easy to use app - 💡 Integrated with Zelle - 🔒 Secure banking - 👍 Excellent service for long-time members **Cons** - 🐛 Confusing user interface - 🐛 Frequent app crashes and freezes - 🐛 Issues with adding external accounts - 🐛 Unreliable account transfer and bill pay features **Commonly reported bugs** - Login screen issues and frequent logouts - Check deposit feature not working properly - Compatibility problems with newer iOS versions **Most requested features** - Ability to make recurring transfers and payments - Improved mobile app functionality on par with online banking - Zelle integration for easy money transfers ## Newest reviews (13 of 52) ### 4/5 — using with zelle *2024-01-21, version 4011.1.0* highly integrated *thumbs up emoji* ### 3/5 — Good, yet room for improvement *2023-11-26, version 4010.2.2* Online Salal access is good. It could be more user friendly. ### 4/5 — Latest update freezes and logs me out *2022-06-21, version 4001.2.1* I’m getting used to the new look of this app but I’d love a couple fixes: 1. When I open the app, all my accounts show up (yay!) but it would be nice to have it be muted because it’s so visible (boo!) and there’s no privacy 2. When I tap on my main account, the Touch ID pops up. I tap, but then I can’t get past the home screen becaise it’s sticky. I have to clear out the app, then try again 3. Why do I get logged out and then have to manually re-enter the password? ### 5/5 — Excellent Service to the customer! *2021-04-24, version 3017.0.0* I had recommended to my family and friends the satisfaction that I have experience in banking at Salal Credit Union. ### 5/5 — Salal is a great Credit Union! *2021-03-23, version 3017.0.0* We have been members of Salal for over 30 years and I think they are the best financial institution around. Their staff is knowledgeable and friendly and always have their client’s best interest in mind. ### 5/5 — Notification *2021-03-17, version 3016.1.0* Great program. But I would like to see n that tell me I have a deposit or Bill Payer deducted money from my account. ### 5/5 — 50 years with this Credit Union! *2021-03-15, version 3016.1.0* I have banked with Salal since 1971, (50 years!) when it was Group Health CU. Unfailingly solid service, good rates for banking accounts and sound financial advice. Love the shared branching network! Love the app! ### 5/5 — Salal mobile *2021-02-04, version 3015.3.2* During these trying Covid 19 days the Salal Mobile App has taken over as my favorite way to bank. Small learning curve but you really can get by with no interruptions to daily challenges. ### 5/5 — I like it! *2021-02-02, version 3015.3.2* It does what I need it to. ### 3/5 — Options *2021-02-02, version 3015.3.2* Mobile ap should have similar options to online **Developer response:** Thank you for the feedback, it’s essential to helping us improve our service. ### 5/5 — Excellent Service *2021-02-02, version 3015.3.2* I have been with Salal CU for over 40 years. I stay with them because of the friendly personal service they provide. They always have my best interests in mind. ### 5/5 — Clean & Gorgeous *2021-02-02, version 3015.3.2* The app at Salal Credit Union is awesome! ### 5/5 — Best Bank/Great App *2021-02-01, version 3015.3.2* Salal is the best bank I’ve ever had. I’ve had zero issues in 5 years. The app is amazing, it’s easy to use, has some great tools like instant money transfer and Savvy Money which has been great for my credit. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-05-16, version 4021.0.2* This app is absolutely useless. It crashes intermittently, I can't make transfers to Salal from my linked external accounts, and the information on the dashboard about my external accounts is a month out of date. The only reason I have a Salal account in the first place is that they hold a loan I had to take out under duress, but I'll be looking for a new loan with another financial institution to pay this loan off as soon as possible. ### 1/5 — Clunky app *2026-01-13, version 4019.0.3* Terrible banking app. Do NOT recommend. Plus they charge fees if you call to make payments if the app doesn’t work! ### 1/5 — confusing, can’t add external checking *2025-07-31, version 4018.0.0* The options for paying my HELOC are super confusing UX. I tried to add an external checking account and it says it’s successful but never shows up. ### 1/5 — Trash App *2025-07-02, version 4017.2.0* Really stranded at a gas station after midnight because the app won't allow me to unlock my card at this time....Yall is trash for putting me through this buffoonery ### 1/5 — Poor interface *2024-08-20, version 4013.2.0* You should have the ability to make reoccurring transfers to loans and bills. Not just additional one time payments. ### 1/5 — Infuriating and useless *2023-04-02, version 4006.0.1* The “account transfer” section of the website AND mobile app are grayed out. Why? Fix this so I can make a payment on our roof loan. Oh, but we can pay $5 extra if we want to process a payment over the phone. Set up to screw us. Don’t bank here. Don’t use this app. ### 1/5 — Just a mess *2022-03-22, version 3022.1.2* App is just god awful. Can’t link account to pay my loan Crashes Bill pay doesn’t work Can’t login ### 1/5 — Can’t deposit checks *2020-04-17, version 3012.4.0* The deposit check feature always gives a submission error. ### 1/5 — Crashes constantly *2019-03-05, version 3000.7.3* Your app made life easier for those slow convert to mobile banking. Then I got used to it. Since your update, I photo the front of the check, then turn check over immediately to the back when suddenly app pop-up says screen closed due to inactivity. Sometimes crashes after first photo. I try multiple times, Argh! Now I’ve had to go back to old school in person and requesting paper copies of my checks upon deposit. I notice in these reviews that it’s not just me in pain since last update, so when are you gonna fix this??????? I’ve been member since GHCU in the 80’s. Am I too old school for SALAL? Lost hours to this mess. Frustrated. ### 1/5 — Never Works *2019-02-28, version 3000.7.3* I have an iPhone XS and this app never works. It always claims to have communication errors and my Bank of America still works ## Most praised reviews (10 highest-rated) ### 5/5 — An amazing pro-cannabis company *2026-06-14, version 4021.0.2* I have nothing but an amazing experience working with this company. They are always accommodating and responsive. Online banking Is the most convenient service ever. Thank you Salal Team. ### 5/5 — Tresjoli1 *2026-05-29, version 4021.0.2* Always available to process on phone, always considerate and patient with my hearing deficiencies, always friendly Fantastic monthly charge Appreciate Salal going way back into Group Heath Credit Union I wish I could take advantage of your saving programs ### 5/5 — PREFORMANCE *2026-05-27, version 4021.0.2* Outstanding Customer Service, All of the individuals that I have had the pleasure of talking to have helped me with all my banking needs. And they make me feel like I am not just a customer. Great job. 😃 ### 5/5 — Love Salal *2024-10-03, version 4014.1.3* Everyone, whether in person or online, is super friendly and helpful. I recommend this credit union highly and have used them for many years. ### 5/5 — My favorite feature *2024-09-01, version 4013.2.0* I limit my mobile banking as much as possible, but this app allows me to continue banking with Salal tho I’m no longer near a branch. My favorite feature is the automatic shutter when photographing a check for deposit. ### 5/5 — Easy to use *2024-06-08, version 4012.3.1* Very easy to use! Wish u can send wires under $5k like Cashapp allows u to do. ### 5/5 — Salal Member For Life! *2024-02-01, version 4011.1.0* I’ve been a member for 20+ years, and never had any problems with any of my accounts. I moved out of Washington State, and continue to use Salal as my primary bank. ### 5/5 — Salal mobile on-line banking *2023-11-19, version 4010.2.2* Easy to use and navigate I love you guys (& gals)! Dr K ### 5/5 — I am very happy with SCU *2023-04-13, version 4006.0.1* I am most appreciative of the services I have and feel privileged to bank at Salal. It is such a pleasure to have the personal services I when I visit the bank, and I love the remote banking. ### 5/5 — New update does not work *2022-08-02, version 4001.2.1* The latest upgrade to the app is a big step backwards. The snapshot screen to full login hangs every time. It takes a full shutdown and sometimes reinstall of app to get things moving and then it’s rinse-repeat. Please address this issue. Not up to your usual standards. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*