# Salem Five Banking — user reviews > 95 indexed App Store user reviews of Salem Five Banking by Salem Five Cents Savings Bank, rated 4.74/5 from 6,195 ratings. - Source: https://appshunter.io/ios/app/salem-five-banking/id1285222682/reviews - App overview in markdown: https://appshunter.io/ios/app/salem-five-banking/id1285222682.md - Rating breakdown: 5★ 5,267 · 4★ 381 · 3★ 97 · 2★ 65 · 1★ 187 ## What do users think of Salem Five Banking? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Convenient for banking - 🚀 Smooth and swift transactions - 🔒 Secure banking experience **Cons** - 🐛 Frequent login issues - 🐛 App crashes or freezes - 🐛 Unreliable app performance - 🐛 Outdated and clunky design - 🐛 Inconsistent user experience - 🐛 Buggy mobile deposit feature **Commonly reported bugs** - Unable to log in or access accounts - App crashing on launch or during use - Inability to clear or dismiss certain app notifications - Incompatibility with newer iOS versions **Most requested features** - Ability to view transaction history and details - Improved password/authentication management - Enhanced mobile deposit functionality - More user-friendly app navigation ## Newest reviews (13 of 95) ### 1/5 — Indians I.T team *2025-05-02, version 24.2.50* The app it’s always down,even the browser always down early in the morning,it won’t let you do anything,Salem five will SCREW YOUR BALLS because their IT team always working on the app,that’s their excuse you always get,I’m so ready to leave this bank after 7+ years ### 1/5 — App *2025-04-07, version 24.2.50* Eastern bank here I come ### 1/5 — "The Application or device has violated security policies" *2025-01-11, version 24.2.50* This message has erroneously appeared on a weekly basis for the majority duration of the week. Occasionally the app 'fixes itself', but only works for approx 2-3 days. Calling Salem 5's support has not proven useful over the manner as the app support department is unresponsive. ### 1/5 — App is not working *2024-12-18, version 24.2.50* App is not letting me sign in still even with the new update ### 1/5 — Clunky *2024-12-06, version 24.1.71* App never remembers my login credentials, FaceID always resets, and some menu items lead to dead ends. App looks like something from 2010. ### 1/5 — Awful Login System *2024-11-17, version 24.1.71* The login seems to have a mind of its own. It will often give errors saying it cannot validate my information. It seems to only happen later at night and early in the morning. I am switching banks due to how horrible and unstable this app is. ### 1/5 — Not stable enough *2024-10-27, version 24.1.71* App login works at it’s own will , please fix it soon ### 1/5 — So ancient and behind. *2024-10-01, version 24.1.71* This app is old and outdated. I hate the fact they make you change your password so often and keep the double factor check as if logging in 3 times wasn’t already enough. It also doesn’t even have the transaction history to view on a savings account! And now I get error codes almost every time I sign in! ### 3/5 — Easy *2024-03-22, version 23.2.20* It’s so easy and convenient for me. I love banking at Salem Five. Thank you. Julie C ### 1/5 — More like Stone-Age 5 bank *2023-11-13, version 23.1.70* More like Stone-Age 5 bank. They just aren’t adjusting to the new day. They don’t really care about you as a customer. I had to close my account over some bogus charges I saw on my account and they didn’t even care to help, just disconnected the chat on me. Forced me to close my acct after 10 years. ### 1/5 — Awful new update *2023-09-06, version 23.1.70* I cannot see my transactions anymore. Says to call? Like how is this a bank with a nonfunctional app? I have to keep going to the website which is inconvenient. It’s been 2 weeks of this!😒 They have the money (our money) fix it! 🤬 ### 1/5 — Terrible app! *2023-08-29, version 23.1.70* I’ve never had so much trouble with a banking app until I downloaded this one. The Face ID very rarely works, so you’re forced to put in your User ID and password that I know are correct, but then I get “we are unable to validate your information.” I give up!!! ### 1/5 — Stopped working *2023-08-23, version 23.1.70* Used to work fine, but yesterday I got the error, “This application or device has violated security policies”. I un and reinstalled the app, but it’s still broken. None of the other apps on my phone are giving me this error. ## Most critical reviews (10 lowest-rated) ### 1/5 — Outdated *2026-08-01, version 26.1.20* This app is extremely outdated. You can’t even schedule a future payment on your mortgage. It only allows you to schedule payments for the same day. Unbelievable ### 1/5 — Terrible app *2026-07-24, version 26.1.20* The app never works. Can never log in ### 1/5 — Place sucks *2026-06-30, version 25.2.100* The bank refused to let me withdraw funds from my account. Treated me like a criminal. ### 1/5 — Terrible app *2026-05-22, version 25.2.100* In this day and age of digital technology customers trying to make payments on loans to the principle using the online app cannot do this. Such a lousy setup, whoever is in charge of developing the functionality of the app should be removed due to incompetence. Other bank apps allow for extra payments and principle payments but not this one. ### 1/5 — NEEDS MODERN AUTH *2026-05-11, version 25.2.100* By not offering OTP or passkey auth solutions, Salem Five is putting the entirety of its customers' assets at risk. Text/email codes are obsolete and prone to exploit. Every customer dollar deposited to Salem Five is objectively less secure than one deposited at another bank that uses modern auth built by actual grownups. While we're on it, successfully answering the text code challenge on login is supposed to LOG THE CUSTOMER IN, NOT REQUIRE PASSWORD RE-ENTRY. It is 2026, please treat your customers accordingly. ### 1/5 — Terrible *2026-04-21, version 25.2.100* This app is absolutely garbage in today’s technology world. It works less than 50% of the time. Continually freezes and requires constant restarts of iphone a real detriment to having an account ### 1/5 — App keeps crashing *2025-12-01, version 25.1.30* Every time I select external transfer the app crashes ### 1/5 — Please fix your bugs *2025-11-21, version 25.1.30* It feels like too frequently when I try to open the app, it doesnt work. This morning been trying to check my balance and there is a notice saying "app will be down saturday 22nd ..." but i cannot get into the app today, Friday, because the notice wont go away. This is not the first time something like this has happened and its very frustrating. ### 1/5 — Bill Pay Stopped Working *2025-11-11, version 25.1.30* Banking app was ok until they upgraded online bill pay app, which broke online bill pay. They seem to have no idea how to fix it and told me to mail paper checks instead. ### 1/5 — App does not scale text *2025-10-15, version 25.1.30* I am legally blind and this app does not support dynamic text scaling. ## Most praised reviews (10 highest-rated) ### 5/5 — Payroll check *2026-06-07, version 25.2.100* Awesome ### 5/5 — Excelente *2026-05-04, version 25.2.100* ❤️ ### 5/5 — Thank you *2025-12-05, version 25.1.30* I have trusted this bank over the course of five years and it has made so much of my life more simple. I get the answers and help I need every time I reach out to them . ### 5/5 — Good people at branch *2025-06-28, version 24.2.50* I always get great service from the people at the new Burlington branch. ### 5/5 — Best bank *2025-01-11, version 24.2.50* Honestly everything you need from a local branch they treat you like family that’s why I’ll always bank with Salem 5 ### 5/5 — The best *2024-07-20, version 24.1.71* I love it!! ### 5/5 — hey *2024-03-14, version 23.2.20* I have been going to this bank for quiet some time now and never had any complaints. I would suggest this bank company to anyone ### 5/5 — I've been using this app for 20 minutes!!! *2023-05-28, version 22.2.200* I'm very impressed and love its colors too!!! Fast and easy and that's what we all need and secured too!!! The best of all 3!!! Thanks!!! Sean ### 5/5 — Transferring *2022-10-17, version 22.1.101* Smooth and swift is what I like. The ease was there. ### 5/5 — Good and easy to use *2022-08-04, version 22.1.50* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*