# Salesforce Authenticator

> Multi-factor authentication app for securing online accounts with push notifications and verification codes. (iPhone/iPad app by salesforce.com.)

- Source: https://appshunter.io/ios/app/salesforce-authenticator/id782057975 (this page in markdown: same URL + `.md`)
- Developer: [salesforce.com](https://appshunter.io/developer/281826149)
- Category: Business, Utilities
- Price: Free
- Rating: 4.60/5 from 4,277 App Store ratings · 357 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 63 MB
- Languages: American English, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hungarian, Indonesian and 16 more
- Released: 2014-01-08
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/salesforce-authenticator/id782057975/reviews.md

## What is Salesforce Authenticator?

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. 

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

## Key features

- Multi-factor authentication
- Push notification approvals
- One-time verification codes
- Location-based automated approvals
- Offline verification codes

## Chart rankings

- #123 in Top Free · Business (US App Store)

## What do users think of Salesforce Authenticator?

Overall sentiment: neutral

**Pros**

- 🚀 Fast and efficient
- 🔒 Secure authentication
- 👍 Easy to use
- 🔋 Reliable backup feature
- 👍 Convenient Apple Watch integration

**Cons**

- 🐛 Inconsistent location tracking
- 🐛 Frequent re-authentication required
- 🐛 Unreliable push notifications
- 🐛 Compatibility issues with older devices
- 🐛 Buggy app crashes

**Commonly reported bugs**

- Inability to add accounts without QR code or 2-word phrase
- Sudden loss of access to all accounts after phone reset
- Repeated prompts to enable location services
- Slow authentication process and delays
- Incompatibility with certain Salesforce clouds

**Most requested features**

- Add biometric authentication (Face ID, Touch ID)
- Improve location-based auto-approval
- Allow customization of app icons and themes
- Provide desktop/web version of the app
- Enhance Apple Watch integration

## Recent user reviews (10 of 357)

All indexed reviews: https://appshunter.io/ios/app/salesforce-authenticator/id782057975/reviews.md

### 1/5 — Very Difficult App

*2026-08-18, version 4.7.0*

This is the worst MFA that I have ever had!

### 1/5 — Unbelievably unusable

*2026-08-04, version 4.7.0*

Typical salesforce… take the money with zero support

### 1/5 — Low-effort slop

*2026-04-28, version 4.7.0*

This is an old app, and it looks and feels that way too. Absolutely terrible. I have to manually input the code every time which is a pain. This is supposed to make life easier. Not harder. Salesforce, you’ve failed with this app. You’ve failed hard.

You buy reviews because you’re a bad company. This app doesn’t have the 4 star rating, that’s a lie and you know it. Apple needs to be investigated for allowing this to continue.

### 5/5 — Efficient

*2026-04-27, version 4.7.0*

Works well

### 2/5 — Quite useless

*2026-03-30, version 4.7.0*

Expect to be on Salesforce 5-10 minutes after logging in. This app is buggy and quite useless

### 1/5 — It never works!

*2026-03-27, version 4.7.0*

I have to use it everyday and the pop up in the app works 1 in 10 times. I almost always have to wait for a new code and click use another method in my browser because the app is barely functional

### 1/5 — Worst UX ever

*2026-03-04, version 4.7.0*

The whole point of this app is to make authentication more seamless for companies. It dies the exact opposite. The copy and UX are horribly confusing. I often find myself in confusing authentication loops without recourse. For example, when you say “on your computer, enter this two-word phrase when prompted” — huh? Provide more context. When will I be prompted? Who is prompting me? How will I be prompted? What do I do if I’m not prompted? Also, the static icons above—what do these even mean? Why are they here? And the bit that says “To connect other accounts, scan a QR code”—again, where do I find a QR code? This is a horrible UX with confusing instructions, which defeats its purpose from the start.

### 5/5 — Top

*2026-02-22*

Demais

### 5/5 — Love it!

*2026-02-11, version 4.7.0*

This Authenticator always works! Been using it for years!

### 1/5 — This app SUCKS

*2026-02-06, version 4.7.0*

It took everyone trying to use it multiple tries to get it to work. For me it worked a day ago at the office and it doesn’t work 24 hours later at home.

## Frequently asked questions about Salesforce Authenticator

### What does Salesforce Authenticator do?

Salesforce Authenticator provides multi-factor authentication (MFA) to secure your online accounts. It allows you to verify your identity when logging in or performing critical actions by sending push notifications to your mobile device, which you can approve or deny with a tap.

### How does the app enhance security?

The app adds an extra layer of security by requiring a second form of verification beyond just a password. This can be through approving a push notification or by using one-time verification codes, making it much harder for unauthorized users to access your accounts.

### Is Salesforce Authenticator free to use?

Yes, Salesforce Authenticator is a free application. There are no costs associated with downloading or using its core multi-factor authentication features.

### What kind of accounts can I secure with this app?

You can use Salesforce Authenticator to secure any online account that supports time-based one-time passwords (TOTP) or allows multi-factor authentication using a generic 'Authenticator app'.

### How does the location-based automation work and is my data safe?

If enabled, the app uses your device's location services to automatically approve account activity from trusted locations. Salesforce states that location data is stored securely on your device, never shared, and can be deleted or turned off at any time.

## Version history (last 5 releases)

### 4.7.0 — 2025-04-14

We made automation easier than ever.
- Automation is now enabled by default to approve requests that you trust when certain conditions are met.
- We added Einstein icons for automation to Salesforce ecosystem accounts the home screen. The automation toggle includes an Einstein icon that is blue when automation is on and gray when automation is off. Accounts include a blue Einstein icon with a check mark if automation is enabled, a gray icon with an X if it’s disabled, and if automation isn’t an option, the Einstein icon doesn’t show up.
- We fixed some bugs.

### 4.5.2 — 2024-10-01

We keep you informed when a new version arrives.
-A banner lets you know when there’s a new release. A weekly check makes sure that you stay up to date on the latest version.
-We improved the user experience when backup for your account isn’t available. 
-We fixed some bugs.

### 4.4.0 — 2024-08-15

We don’t want identity verification to block you from getting work done. In this version, we’re all about making Salesforce Authenticator easier to use.
- Our app icon has a fresh new look. To stand out from other authenticator apps, our new icon features the Salesforce logo.
- Disruptions happen. Our revamped account transfer experience is here to help. Whether you change your device or delete and reinstall the app, it’s easier than ever to get back on track. To successfully transfer accounts, ensure that you back them up.

### 4.3.1 — 2024-05-22

We fixed some bugs.

### 4.3.0 — 2024-05-09

- We fine-tuned in-app notifications to clarify the criteria for activating backups. To enable backups, you must have at least one connected account that’s associated with Salesforce, such as Salesforce.com, Heroku, MuleSoft, Marketing Cloud (including Intelligence), Commerce Cloud, Quip, and Tableau. But if you’re using third-party accounts that require a 6-digit time-based one-time password (TOTP) for login, you can’t enable backups.
- We fixed some bugs.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*