# Salesforce Field Service

> Mobile field service management for Salesforce users with offline capabilities. (iPhone/iPad app by salesforce.com.)

- Source: https://appshunter.io/ios/app/salesforce-field-service/id1163307568 (this page in markdown: same URL + `.md`)
- Developer: [salesforce.com](https://appshunter.io/developer/281826149)
- Category: Business, Productivity
- Price: Free
- Rating: 4.60/5 from 20,066 App Store ratings · 414 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 564 MB
- Languages: American English, Arabic, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hebrew and 18 more
- Released: 2017-02-12
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/salesforce-field-service/id1163307568/reviews.md

## What is Salesforce Field Service?

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution.  Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.

Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it  in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.

## Key features

- Offline-first design
- Real-time collaboration
- Inventory management
- Customer signature capture
- Service report generation
- Barcode and QR code scanning
- Asset service history

## What do users think of Salesforce Field Service?

Overall sentiment: negative

**Pros**

- 🚀 Efficient and fast
- 👍 User-friendly interface
- 🚀 Convenient mobile app
- 👍 Helpful for field service workers

**Cons**

- 🐛 Crashes and freezes frequently
- ⏱️ Slow and unresponsive
- 🔍 Difficult to navigate and find information
- 🔋 High battery consumption
- 🤖 Poor integration with other systems

**Commonly reported bugs**

- Login issues and frequent sign-outs
- Syncing problems and data loss
- Barcode scanning not working properly
- Compatibility issues with newer iOS versions

**Most requested features**

- Add search functionality
- Improve offline capabilities
- Integrate with more mapping/navigation apps
- Allow bulk photo uploads
- Enhance calendar and scheduling features

## Recent user reviews (10 of 414)

All indexed reviews: https://appshunter.io/ios/app/salesforce-field-service/id1163307568/reviews.md

### 5/5 — Field service

*2026-08-20, version 262.2.0*

Could be more efficient if the jobs were in the same area. They shouldn’t be over an hour apart when there is 3 or 4 to do.

### 4/5 — Bugs

*2026-08-18, version 262.2.0*

After every twoo the app get struck and i have to reinstall evertime

### 1/5 — Nth Tas Tech

*2026-08-08, version 262.2.0*

Just avoid using this app ! 
Crashes & lags all the time ..  
Takes too long to update basic task..
This app is made by idiots sitting at office& made for idiots not working in the field!
One of the worst field service app!

### 1/5 — Garbage App

*2026-08-07, version 262.2.0*

Takes forever to load

### 1/5 — Trash

*2026-08-06, version 262.2.0*

never works

### 5/5 — Have to re-download the app on occasion

*2026-08-05, version 262.2.0*

The app works great however, once every couple months, I have to delete the app and re-download it because it doesn’t sync with Salesforce

### 1/5 — Worst app for work I’ve ever used

*2026-07-30, version 262.2.0*

I knew salesforce always sucked but this is a whole new level. Never syncs and then screws up everything on the schedule. Works about 10% of the time. Worst app ive ever had to use for work

### 1/5 — Have to have it for job

*2026-07-26, version 262.1.0*

Worst app EVER. I have to contact technical support every time I try to sign into this thing.

### 1/5 — Buggy and now it’s slow

*2026-07-22, version 262.1.0*

I already definitely have left a bad review and I’m leaving another one because now, including all of my goers, the app is just beyond sluggish. It takes forever to switch screens loading takes forever. I have to close the app just to try to get anywhere. And multiple times just trying to cycle through whatever it is that I’m trying to do. Totally not a fan of being part of the “experiment” for them to integrate towing. Field service is awful.

### 1/5 — No good

*2026-07-21, version 262.1.0*

The company I work for was trying to switch over to using our phones and this app, but I find it very difficult to navigate having to always refresh the screen. I still use the tablet that was assigned to us. Please do better. I would love to be able to use my phone.

## Frequently asked questions about Salesforce Field Service

### What does the Salesforce Field Service mobile app do?

The Salesforce Field Service mobile app brings the full power of Field Service management to your mobile workforce. It helps improve first visit resolution by providing employees with essential information, offline capabilities, and tools to manage service appointments, work orders, inventory, and customer interactions.

### What are the key features of this app?

Key features include an easy-to-use interface for viewing service appointments and work orders, offline-first design for uninterrupted work, real-time collaboration with dispatchers and other technicians, access to knowledge articles, and the ability to capture customer signatures and generate service reports.

### Is this app free to use?

The application itself is free to download. However, it requires your Salesforce org to have Field Service enabled, and individual users must be provisioned with Field Service Technician licenses. Contact your Salesforce Account Executive for information on purchasing Field Service and user licenses.

### What are the compatibility requirements for this app?

This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses. Specific mobile operating system requirements are not detailed in the provided description, but it is designed for mobile workforce use.

### How does the offline functionality work?

The app is built with an offline-first design, meaning it intelligently primes data and allows for offline actions. This enables technicians to continue working and finish tasks even when they have no network connectivity, ensuring productivity in remote areas.

## Version history (last 5 releases)

### 262.2.0 — 2026-07-29

• Bug Fixes

### 262.1.0 — 2026-06-24

Meet Salesforce Field Service 262

* Verify and update pre-populated lists of existing records directly in Data Capture Repeaters.
* Sync large datasets instantly without the app slowing down.
* Navigate the Data Capture flows with cleaner, multi-column mobile layouts specifically styled for your mobile screen.
* Create and update Salesforce records directly from the map to capture precise work order location.
* Minor fixes and improvements.

### 260.3.4 — 2026-06-03

• Bug Fixes

### 260.3.2 — 2026-06-01

• Bug Fixes

### 260.3.0 — 2026-05-13

Meet Salesforce Field Service 260

* View multiple related images in Data Capture forms.
* Launch Data Capture forms directly from asset and custom object records.
* Load complex Data Capture forms faster.
* Complete Data Capture forms hands-free with Voice to Form.
* View and update complex GIS map data, even offline.
* Get real-time progress on the app's loading status.
* Minor fixes and improvements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*