# Salesforce Field Service — user reviews > 415 indexed App Store user reviews of Salesforce Field Service by salesforce.com, rated 4.60/5 from 20,066 ratings. - Source: https://appshunter.io/ios/app/salesforce-field-service/id1163307568/reviews - App overview in markdown: https://appshunter.io/ios/app/salesforce-field-service/id1163307568.md - Rating breakdown: 5★ 16,305 · 4★ 1,883 · 3★ 928 · 2★ 234 · 1★ 716 ## What do users think of Salesforce Field Service? Overall sentiment: negative **Pros** - 🚀 Efficient and fast - 👍 User-friendly interface - 🚀 Convenient mobile app - 👍 Helpful for field service workers **Cons** - 🐛 Crashes and freezes frequently - ⏱️ Slow and unresponsive - 🔍 Difficult to navigate and find information - 🔋 High battery consumption - 🤖 Poor integration with other systems **Commonly reported bugs** - Login issues and frequent sign-outs - Syncing problems and data loss - Barcode scanning not working properly - Compatibility issues with newer iOS versions **Most requested features** - Add search functionality - Improve offline capabilities - Integrate with more mapping/navigation apps - Allow bulk photo uploads - Enhance calendar and scheduling features ## Newest reviews (14 of 415) ### 4/5 — Bugs *2026-08-18, version 262.2.0* After every twoo the app get struck and i have to reinstall evertime ### 2/5 — Ständig desynchonisiert, Zeiten weg, nicht mal nachschauen, was in der Vergangenheit drinstand *2026-07-16* Viel zu oft muss ich die App deinstallieren und neu installieren dann sind alle Zeiten weg deswegen hab ich jetzt schon angefangen Screenshot zu machen von den alten Zeiten, die ich eingetragen hab wenn ich sehe, dass der Stunden Timer nicht mehr geht, das einzig Gute vielleicht und dass man noch sieht wo der Auftrag ist auch wenn das bei uns auch nicht in ein Ort aber das ist ein firmen intern Problem ### 1/5 — Unfortunate *2026-07-10, version 262.1.0* This app is horrible slow constantly crashes. Freezes slow performance can’t wait till we switch to a different one. ### 1/5 — ZÉRO *2026-07-06* Rendez nous tecnow ### 1/5 — Worse app to n the planet *2026-06-23, version 260.3.4* If i could give it 0 stars and would never works properly ### 1/5 — What a disappoint *2026-06-22, version 260.3.4* I do not think you could make a work order system with more unnecessary steps than this one. ### 2/5 — Not recommended for iPhones *2026-06-16, version 260.3.4* If my company didn't force me to use this I would have deleted from my phone months ago. Every ticket I need to update requires a swipe up and rerun. When I ask my boss he says delete and reinstall. My favorite feature is, if you make a timing mistake the app goes into freeze mode. You think you're updating tickets but no. You have to go through the "clear freeze". Then it updates. Meanwhile management is wondering if you'll do any work today. The app smells like week old fish. ### 4/5 — Wrong date for start up time *2026-06-02, version 260.3.2* I can’t edit my start date. It automatically started on the previous date and I can’t change it or clock out. ### 1/5 — Update *2026-05-29, version 260.3.0* No info on how to update app within the app. ### 1/5 — Updated and crashes *2026-05-27, version 260.3.0* I updated the app and now it will not open. Restarted my phone several times, now it is useless ### 3/5 — AAA battery tech *2026-05-27, version 260.3.0* Hey, The app keeps crashing everytime, please fix it. 05/27/2026 ### 1/5 — Garbage *2026-05-27, version 260.3.0* Always crashing, no background refresh? Manual sync? Miss me with this hot garbage ### 1/5 — One of the worst field service app! *2026-05-25, version 260.3.0* One of the worst field service app! Extremely Slow, crashes every time full of glitches! Just avoid this app at any cost! ### 1/5 — Salesforce v ServiceNow apps *2026-05-14, version 260.3.0* Our company had been using SalesForce (SFS) and ServiceNow in tandem. Everyone avoided SFS as it was slow, nothing is easy or intuitive to find and you had to click 3-4x times more to achieve anything compared to ServiceNow. Now the company has chosen SFS as the only app to use 🤦‍♂️ It’s a nightmare - constant sync issues, information and details hidden in the multiple tabs, not flexible or intuitive at all. So much clicking required 😵‍💫 Do NOT recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nth Tas Tech *2026-08-08, version 262.2.0* Just avoid using this app ! Crashes & lags all the time .. Takes too long to update basic task.. This app is made by idiots sitting at office& made for idiots not working in the field! One of the worst field service app! ### 1/5 — Garbage App *2026-08-07, version 262.2.0* Takes forever to load ### 1/5 — Trash *2026-08-06, version 262.2.0* never works ### 1/5 — Worst app for work I’ve ever used *2026-07-30, version 262.2.0* I knew salesforce always sucked but this is a whole new level. Never syncs and then screws up everything on the schedule. Works about 10% of the time. Worst app ive ever had to use for work ### 1/5 — Have to have it for job *2026-07-26, version 262.1.0* Worst app EVER. I have to contact technical support every time I try to sign into this thing. ### 1/5 — Buggy and now it’s slow *2026-07-22, version 262.1.0* I already definitely have left a bad review and I’m leaving another one because now, including all of my goers, the app is just beyond sluggish. It takes forever to switch screens loading takes forever. I have to close the app just to try to get anywhere. And multiple times just trying to cycle through whatever it is that I’m trying to do. Totally not a fan of being part of the “experiment” for them to integrate towing. Field service is awful. ### 1/5 — No good *2026-07-21, version 262.1.0* The company I work for was trying to switch over to using our phones and this app, but I find it very difficult to navigate having to always refresh the screen. I still use the tablet that was assigned to us. Please do better. I would love to be able to use my phone. ### 1/5 — S *2026-07-16, version 262.1.0* If you are trying to get this app for your employees i suggest look for something else it used to be good but nowadays its just doing syncing and then crash in middle of it and funny thing none of the features work until sync is done ### 1/5 — They Didn’t Even Try *2026-07-15, version 262.1.0* I think they paid a developer $10 to throw this app together. Seriously the controls on this app are the least ergonomic thing I’ve ever seen. Every action requires you to swipe up from the bottom. Twice. Then you have to go through each action one at a time, instead of just choosing the status you’d like to set the job at on one simple tap. There are tons of options in the app that nobody ever uses. All they do is clutter up the screen. The options which are used aren’t even front and center where they should be. I shouldn’t have to tap and scroll 20 times to get to one item. It should be right at the top where it makes sense to be if it is used most. Besides the horrible design, even the things that work well don’t always work. The map feature crashes and glitches. The app freezes and crashes. Probably once a week I have to delete and redownload the app because it gets stuck in a crash loop. Emailing a service ticket to a customer requires about 20 steps that you have to go through one by one. There should be one button for email and it should be already programmed to send to a customer contact set in the app. Honestly I should charge a consultant fee for all the good feedback I’m giving you guys. About once a month, the app asks if I would like to give feedback. I press “yes” and then the app crashes. So I can’t even give feedback which is why I’m writing this review. Terrible app and I wouldn’t touch it if it wasn’t made mandatory by the company I work for ### 1/5 — Worst app ever *2026-07-15, version 262.1.0* Our company moved to this app and it’s the biggest waste of time and resources that I have ever seen. Have to delete the app almost daily just to make it function. Only recommend it if you’re a sadist and enjoy spending hours trying to fill out work orders just for it to lose its mind and you get to start over. ## Most praised reviews (10 highest-rated) ### 5/5 — Thankful *2026-08-25, version 262.2.0* I love how easy the sight is to use. Once you get used to it-:) ### 5/5 — Field service *2026-08-20, version 262.2.0* Could be more efficient if the jobs were in the same area. They shouldn’t be over an hour apart when there is 3 or 4 to do. ### 5/5 — Have to re-download the app on occasion *2026-08-05, version 262.2.0* The app works great however, once every couple months, I have to delete the app and re-download it because it doesn’t sync with Salesforce ### 5/5 — Me encanta *2026-07-14, version 262.1.0* Super facil y segura ### 5/5 — Very easy to navigate *2026-06-09, version 260.3.4* The app is easy to navigate right off the back I have been using it for a couple of days and I’m able to do everything I need to do ### 5/5 — This good app *2026-05-13, version 260.3.0* 5 stars ### 5/5 — Clear and easy *2026-04-10, version 260.1.6* Very nice and clear App. Easy to use and applied. Thank you for creating a great app. ### 5/5 — Love this app *2026-03-18, version 260.1.6* Good app ### 5/5 — Service *2026-03-14, version 260.1.6* Great all around ### 5/5 — Easy *2026-03-13, version 260.1.6* Way better than the other app we were using! Easier and not so confusing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*