# Salesforce Inbox

> AI-powered CRM-integrated email and calendar app for sales productivity. (iPhone/iPad app by salesforce.com.)

- Source: https://appshunter.io/ios/app/salesforce-inbox/id1208232122 (this page in markdown: same URL + `.md`)
- Developer: [salesforce.com](https://appshunter.io/developer/281826149)
- Category: Productivity, Business
- Price: Free
- Rating: 4.55/5 from 479 App Store ratings · 52 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 113 MB
- Languages: English
- Released: 2017-03-07
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/salesforce-inbox/id1208232122/reviews.md

## What is Salesforce Inbox?

Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter. The app provides focused context for today’s events and recommends follow-up actions so important opportunities never slip through the cracks. It automates time-consuming administrative tasks to increase sales productivity and let sales reps focus on what they do best - closing the deal. Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before.

Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform.

## Key features

- Email and calendar integration
- AI-powered sales assistance
- Automated administrative tasks
- Follow-up action recommendations
- Seamless access to Salesforce data
- Context for daily events

## What do users think of Salesforce Inbox?

Overall sentiment: positive

**Pros**

- 🚀 Seamless Salesforce integration and email logging
- 📧 Excellent email functionality with read receipts
- 📅 Calendar scheduling and availability sharing features
- 👍 User-friendly interface and intuitive design
- ⏱️ Significant time-saving and productivity improvements
- 🎯 Smart task automation and sentiment analysis
- 📱 Mobile accessibility for on-the-go business management
- 🔗 Easy email and call filing to opportunity records
- ✨ Consolidated email, calendar, and contacts in one app
- 💼 Excellent for sales teams and business professionals

**Cons**

- 🐛 Frequent app freezing and crashes
- 🐛 Email content fails to populate or display
- 📅 Calendar syncing issues and ghost appointments
- 📧 Poor email filtering - junk mail appears as important
- 🐛 App glitches and sporadic performance issues
- 📅 Calendar scrolling and layout synchronization problems
- 🔄 Inconsistent syncing between devices and platforms
- ⚠️ Unread email notifications show messages that won't open
- 🖼️ HTML images and email signatures not rendering properly
- 📱 Mobile app significantly less stable than desktop version

**Commonly reported bugs**

- App freezes when clicking to view emails
- Email body content fails to load or display
- Calendar ghost appointments cannot be deleted without reinstalling app
- Calendar day column headers out of sync with content
- App crashes immediately upon opening after updates
- Extreme lag and syncing issues after recent updates
- Unread messages view throws errors when opening messages
- Calendar events from Outlook don't sync to mobile app
- Sent emails not properly added to Salesforce from app
- App shows unopened emails but won't display them for review

**Most requested features**

- Search functionality for email subfolders
- Full-screen attachment viewing
- Filter options for unread and flagged emails
- Outlook category synchronization across devices
- All-day and all-week calendar view options
- Email archive feature for quick organization
- Swiping gestures to mark emails as read
- Page caching to maintain position when switching apps
- Unique notification alert tones for different email types
- Better email organization with folder and subfolder support
- Improved Outlook integration
- Automatic Google Calendar event logging
- Quick email tracking history view

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/salesforce-inbox/id1208232122/reviews.md

### 3/5 — Email is great, Calendar needs help

*2023-11-28*

The email is excellent especially when you activate the 365 API.  BUT, rated down due to the calendar definitely needing help.  It has an issue with ghost appts and you cannot get rid of them unless you delete the app and reload. Very annoying.  Somehow the calendar just isn’t syncing and remains cluttered with appts that have moved or been deleted.

### 2/5 — Saleforce Inbox is not effective

*2023-06-14*

The Mobil app is very glichy. It often opens and the body of what I am trying to see doesn’t populate. I often go to use it and the. go back to the regular sales force app in order to retrieve additional information.

Inbox should be the most mobile friendly piece of salesforce so those of us on the road can have access to key information all the time and that is not what is happening. It definitely needs attention and I would solicit the fixes from mobile users not desktop uses.

### 5/5 — Real time insights

*2023-01-11, version 8.6.8*

It’s critical to have the knowledge of client email engagement and ability to schedule with ease. We use gmail so having inbox offer a better UI is awesome.

### 2/5 — App freezes when clicking email

*2022-10-21, version 8.6.8*

Almost every time I click an email to view, the app goes to the email but doesn’t display the content and then freezes. I have to keep closing down the app and reopening to try again to get it to work. Sometimes takes several tries. The app is virtually unusable.

### 4/5 — Calendar issues

*2022-09-13, version 8.6.8*

I do enjoy the app in general, but the calendar tab seems to have issues when trying to scroll vertically between days.
The day column header seems to get out of sync with the content elements in each column.

### 5/5 — Easy to use

*2022-01-07, version 8.6.7*

Great access, better than gmail or anything else out there

### 5/5 — Simple communication

*2021-07-04, version 8.6.4*

I love inbox. It simply allows you to communicate effectively and efficiently. Brining everything to your fingertips; calendar, tasks, and people.

### 5/5 — Changing business emails!

*2021-06-03, version 8.6.4*

This has helped me streamline my companies. Managing more than one biz can be rough. This has been huge in our fast pace day. Leave HubSpot to go to sales force has been our best decision to scale!

### 5/5 — Great interface and functionality

*2021-05-07, version 8.6.3*

This makes for a great way to manage events, emails, and any day to day Salesforce use

### 5/5 — Fantastic solution

*2021-04-15, version 8.6.2*

Calendar scheduling functionality is so much better than other email programs out there.  It’s like wizardry.

## Frequently asked questions about Salesforce Inbox

### What does Salesforce Inbox do?

Salesforce Inbox combines your email, calendar, and CRM into a single application. It uses artificial intelligence to help sales representatives sell smarter by providing context for daily events and recommending follow-up actions to prevent opportunities from being missed.

### What are the key features of Salesforce Inbox?

Key features include seamless integration of email and calendar with CRM, AI-powered insights to help sell smarter, automated administrative tasks to increase productivity, and focused context for daily events. It also recommends follow-up actions for important opportunities.

### Is Salesforce Inbox free to use?

Based on the provided information, the app is listed as free. There are no indications of subscription fees or paid features within the app itself.

### What Salesforce products is Inbox compatible with?

Salesforce Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform. This ensures it can integrate effectively with your existing Salesforce environment.

### How does Salesforce Inbox help sales reps?

It helps sales reps by automating time-consuming administrative tasks, allowing them to focus on closing deals. The AI-powered features provide critical insights and context, making customer conversations more meaningful and productive.

## Version history (last 5 releases)

### 8.6.12 — 2024-01-05

- Bug fixes and stability improvements.

### 8.6.11 — 2023-07-20

- Bug fixes and stability improvements.

Feedback or questions? Let us know at inbox-feedback@salesforceiq.com

### 8.6.10 — 2023-04-10

We fixed the following bugs:

- In some screens, the keyboard is not properly dismissed

Feedback or questions? Let us know at inbox-feedback@salesforceiq.com

### 8.6.9 — 2023-03-06

We fixed the following bugs:

- In some cases, the email message body fails to render, showing a blank screen instead

Feedback or questions? Let us know at inbox-feedback@salesforceiq.com

### 8.6.8 — 2022-03-23

We fixed the following bugs: 

- In some cases, an email tracking receipt wouldn’t open from the Feed. 
- When Einstein Activity Capture is on but email capture and event sync is turned off, you couldn’t manually log an email or calendar event from the app. 
- The Log Call prompt wasn’t showing after ending a call that was initiated from a contact shown in search results. 
 
Feedback or questions? Let us know at inbox-feedback@salesforceiq.com.

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All apps by salesforce.com: https://appshunter.io/developer/281826149

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*