# Salesforce Inbox — user reviews > 52 indexed App Store user reviews of Salesforce Inbox by salesforce.com, rated 4.55/5 from 479 ratings. - Source: https://appshunter.io/ios/app/salesforce-inbox/id1208232122/reviews - App overview in markdown: https://appshunter.io/ios/app/salesforce-inbox/id1208232122.md - Rating breakdown: 5★ 371 · 4★ 51 · 3★ 25 · 2★ 15 · 1★ 17 ## What do users think of Salesforce Inbox? Overall sentiment: positive **Pros** - 🚀 Seamless Salesforce integration and email logging - 📧 Excellent email functionality with read receipts - 📅 Calendar scheduling and availability sharing features - 👍 User-friendly interface and intuitive design - ⏱️ Significant time-saving and productivity improvements - 🎯 Smart task automation and sentiment analysis - 📱 Mobile accessibility for on-the-go business management - 🔗 Easy email and call filing to opportunity records - ✨ Consolidated email, calendar, and contacts in one app - 💼 Excellent for sales teams and business professionals **Cons** - 🐛 Frequent app freezing and crashes - 🐛 Email content fails to populate or display - 📅 Calendar syncing issues and ghost appointments - 📧 Poor email filtering - junk mail appears as important - 🐛 App glitches and sporadic performance issues - 📅 Calendar scrolling and layout synchronization problems - 🔄 Inconsistent syncing between devices and platforms - ⚠️ Unread email notifications show messages that won't open - 🖼️ HTML images and email signatures not rendering properly - 📱 Mobile app significantly less stable than desktop version **Commonly reported bugs** - App freezes when clicking to view emails - Email body content fails to load or display - Calendar ghost appointments cannot be deleted without reinstalling app - Calendar day column headers out of sync with content - App crashes immediately upon opening after updates - Extreme lag and syncing issues after recent updates - Unread messages view throws errors when opening messages - Calendar events from Outlook don't sync to mobile app - Sent emails not properly added to Salesforce from app - App shows unopened emails but won't display them for review **Most requested features** - Search functionality for email subfolders - Full-screen attachment viewing - Filter options for unread and flagged emails - Outlook category synchronization across devices - All-day and all-week calendar view options - Email archive feature for quick organization - Swiping gestures to mark emails as read - Page caching to maintain position when switching apps - Unique notification alert tones for different email types - Better email organization with folder and subfolder support - Improved Outlook integration - Automatic Google Calendar event logging - Quick email tracking history view ## Newest reviews (13 of 52) ### 4/5 — Calendar issues *2022-09-13, version 8.6.8* I do enjoy the app in general, but the calendar tab seems to have issues when trying to scroll vertically between days. The day column header seems to get out of sync with the content elements in each column. ### 4/5 — Great App with some performance issues *2019-12-11, version 8.2.3* Really like the app but the latest update has resulted in extreme lag within email which I presume is a syncing related issue. Prior to this release it was not an issue. ### 4/5 — App Crashes *2019-11-23, version 8.2.1* Since the last update the app immediately crashes when opened. Please push out an update to address this new bug. ### 4/5 — Great app for Salesforce *2019-11-12, version 8.2.0* This app works great connecting my Gmail and calendar. It allows me to log all my emails for each lead and contacts. However, it doesn’t automatically log events into my Google calendar and Google calendar doesn’t log events for each lead or contacts. ### 5/5 — My go to daily app *2019-10-23, version 8.2.0* Out of all of the applications I use on a daily basis to manage my department (Program Management Office), Salesforce Inbox is by far the most frequently used app. I live by this app to stay in touch with my staff, project managers, vendors and executives. The simple to use layout, intelligent tools that link emails to Salesforce and the highly used Availability module keep me in touch as frequently as I want to be with the office. I am no longer tied to my laptop to get things done and I don’t have to duplicate actions between Outlook and Salesforce. One press of the relate to contact or other object and I’m done, next time I go into my Salesforce the information is already linked and ready for next steps. Would hate it if I had to go back to standard outlook on a daily basis. ### 5/5 — Invaluable Sales Tool *2019-09-23, version 8.0.2* The read receipts feature makes this tool invaluable to Sales executives. Gone are the days where you wonder if your prospect received / opened your outreach emails. It also logs large attachments into Salesforce for tracking purposes. HIGHLY recommend this tool. ### 4/5 — Good app for sure *2019-09-20, version 8.0.2* HTML images are a bummer, the interface is clean and ultimately made it easier for me to figure out how to integrate my email on my phone and my Salesforce instance without being a hassle...with gmail. My outlook integration sucked and caused a problem. ### 5/5 — Simplified my life *2019-09-12, version 8.0.1* So easy to log my activities and keep everyone current. I used to spend hours during the week updating activity from my desktop. Now Inbox lets me log after opening an email or wrapping an event. ### 5/5 — Much improved! *2019-08-21, version 8.0.1* Salesforce has done some great work to make this app work well after it didn’t for so long. Thanks guys! ### 5/5 — Please add current page caching! *2019-05-06, version 7.6.3* A clean interface for gmail. The ability to add tasks, create contacts, opportunities etc. from within the app is nice. Please add page caching so you can leave the app and open it back up where you left off without constantly having to refresh to the home page when you switch between apps. ### 5/5 — Please add unique notification alerts! *2019-04-05, version 7.6.2* I get so many alerts and can’t tell one notification alert from the next. Please add unique New Mail tones!!! ### 5/5 — Lover No Longer A Fighter *2019-03-05, version 7.6.1* I hated Salesforce for most of the 9 years I’ve had to use it...and I mean HATED it. With the release of this version & my company’s proper deployment of both this & SF Inbox, it works wonderfully! Thank you!!! ### 5/5 — Business Architect *2019-02-18, version 7.6.1* Great to have access to everything needed to manage my business communications. I feel in touch and connected. A great app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Error conditions in “Unread Messages” view *2018-04-22, version 7.3.2* This app is very hard to use because I get so much email and frequently I need to see messages that are unread but have scrolled down the screen. Unfortunately most of the time when I try to open up a message from the “Unread messages” view it gives me an error that it can’t open the message. I’ve reported this directly several times over the last few months and nobody has addressed it with me or even checked with me. ### 2/5 — Saleforce Inbox is not effective *2023-06-14* The Mobil app is very glichy. It often opens and the body of what I am trying to see doesn’t populate. I often go to use it and the. go back to the regular sales force app in order to retrieve additional information. Inbox should be the most mobile friendly piece of salesforce so those of us on the road can have access to key information all the time and that is not what is happening. It definitely needs attention and I would solicit the fixes from mobile users not desktop uses. ### 2/5 — App freezes when clicking email *2022-10-21, version 8.6.8* Almost every time I click an email to view, the app goes to the email but doesn’t display the content and then freezes. I have to keep closing down the app and reopening to try again to get it to work. Sometimes takes several tries. The app is virtually unusable. ### 3/5 — Email is great, Calendar needs help *2023-11-28* The email is excellent especially when you activate the 365 API. BUT, rated down due to the calendar definitely needing help. It has an issue with ghost appts and you cannot get rid of them unless you delete the app and reload. Very annoying. Somehow the calendar just isn’t syncing and remains cluttered with appts that have moved or been deleted. ### 3/5 — Good, but needs some tweaks *2020-11-09, version 8.5.5* Works really well, I like how it integrates with Salesforce. A few suggestions: 1. When you select on an attachment - it opens in small, hard to read box - have it open full screen. 2. Filter - let me select to show unread or flagged emails. 3. Outlook categories - I use these and want them across devices. ### 3/5 — Feature Requested. Ability to search sub folders *2020-09-20, version 8.5.3* I have to have 2 email programs because this program doesn’t have a search bar when attempting to file “move” emails. to be able to quickly file emails from inbox. we have Salesforce which is a robust program. This email app falls short. If you have many folders and sub folders this is a nightmare. If I missed something let me know. Terri ### 3/5 — Good. Not great. *2020-07-07, version 8.5.1* It works very well and one has a tendency to only discuss issues rather to positives. It does work well and brings a lot valuable tools and connects with salesforce. One issue I have is that it does not filter my emails so I get all this junk mail in the sale inbox as important email. That is a big drawback. I have to review my emails in Microsoft’s email to gmail. When I need to use the services found only in inbox, I go to inbox and have to find the email and then send from there. Big drawback. If salesforce solves that it would be much better. Thanks, Scott ### 3/5 — Glitchy *2019-12-31, version 8.2.4* Like most people, I’m tethered to my Inbox. While I absolutely love the direct connection between Salesforce CRM and my emails, there are (to) many times when my (phone) app will show me I have unopened emails, yet the app won’t present the emails for me to review/take action. There are other glitchy things that happen sporadically as well. I would like to see SF put additional effort in this app as it literally is the most important app I use EVERY SINGLE DAY. ### 3/5 — Just ok *2018-09-11, version 7.5.0* Email- need to be able to organize in folders with sub folders! Stay much more organized. Reply string grouping is odd- much better features in outlook. Calendar- need to see all day/all week. 3 days is annoying. Other that it’s ok. It sends emails. ### 3/5 — Pretty good app, but *2018-05-02, version 7.3.2* This app is a pretty good replacement for replacing outlook, but it doesn't sync perfectly with outlook. My calendar in outlook is not perfectly replicated in SF Inbox. Also adding"sent" emails to SF from SFInBox is very rough and doesn't work very well. Is it worth the price? I'd say not yet. I'm still using it and paying for it, but unlike most SF apps that I pay for and love, I don't love this one. ## Most praised reviews (10 highest-rated) ### 5/5 — Real time insights *2023-01-11, version 8.6.8* It’s critical to have the knowledge of client email engagement and ability to schedule with ease. We use gmail so having inbox offer a better UI is awesome. ### 5/5 — Easy to use *2022-01-07, version 8.6.7* Great access, better than gmail or anything else out there ### 5/5 — Simple communication *2021-07-04, version 8.6.4* I love inbox. It simply allows you to communicate effectively and efficiently. Brining everything to your fingertips; calendar, tasks, and people. ### 5/5 — Changing business emails! *2021-06-03, version 8.6.4* This has helped me streamline my companies. Managing more than one biz can be rough. This has been huge in our fast pace day. Leave HubSpot to go to sales force has been our best decision to scale! ### 5/5 — Great interface and functionality *2021-05-07, version 8.6.3* This makes for a great way to manage events, emails, and any day to day Salesforce use ### 5/5 — Fantastic solution *2021-04-15, version 8.6.2* Calendar scheduling functionality is so much better than other email programs out there. It’s like wizardry. ### 5/5 — I love knowing when my customers open my email! *2020-12-09, version 8.6.0* It is so much more helpful to know when my customers have opened an email. Without it, I have to wait and be more reactive. ### 5/5 — Step Saver *2020-02-21, version 8.3.0* Finding this App has helped in tracking emails, phone calls , opportunities etc. with one application. no more copy/paste. Wish is worked on my laptop and not just on my phone and iPad. ### 5/5 — Love filing calls and emails easily! *2019-12-02, version 8.2.2* Inbox allows me to easily file my emails and calls directly to the opportunity record. And, it allows me to link a contact in the process. I find this helps a lot with my productivity. ### 5/5 — Email made simple *2019-11-19, version 8.2.1* This app is a must-have It goes together with Salesforce If you want to make email and Salesforce connect perfectly then this is the app for you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*