# Salesforce — user reviews > 585 indexed App Store user reviews of Salesforce by salesforce.com, rated 4.80/5 from 351,207 ratings. - Source: https://appshunter.io/ios/app/salesforce/id404249815/reviews - App overview in markdown: https://appshunter.io/ios/app/salesforce/id404249815.md - Rating breakdown: 5★ 290,217 · 4★ 42,343 · 3★ 14,076 · 2★ 1,970 · 1★ 2,601 ## What do users think of Salesforce? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient mobile access - 💡 Great for sales management - 👍 Comprehensive functionality **Cons** - 🐛 Frequent crashes and bugs - 🕰️ Slow performance and loading times - 🤔 Confusing navigation and UI - 🔒 Issues with authentication and login **Commonly reported bugs** - Inability to view cases and records - Inconsistent data sync between mobile and desktop - Timesheet and note-taking features not working properly **Most requested features** - Improved mobile-optimized UI - Offline functionality - Better integration with other apps - Enhanced reporting and analytics ## Newest reviews (14 of 585) ### 2/5 — Practicality *2026-08-23, version 262.040* Functionality and Flow of the Salesforce App are, understandably, designed to meet the needs of the desktop as well as the mobile Users. From a mobile User POV, there are screen actions that are not efficient. Scrolling under the Details directory, then clicking "see more," then scrolling again to determine the nature of the Work Order is far from logistically appropriate. There's more. But this describes a pattern of logic that's built into the app at the developer level. ### 3/5 — Why do I have to constantly delete the app? *2026-08-13, version 262.040* I have to constantly delete the app multiple times and reinstall it just to use it for one day. I don’t exactly know what’s going on, but I have to use this for work every single day and it’s very time-consuming for me to have to delete and re-download every single other day so if you could please reach out to me so we could try to figure what’s going on if it’s just my phone or what it is ### 4/5 — Current gripe is links *2026-07-29, version 262.030* When you click on a link from an email it really struggles with directing to the app rather than via a browser (which our version isn’t built to work well in!) - you have a mere second to tell it to open the app before it tries to load in the browser instead. What would be amazing is some sort of tab potential where you could keep a current page open and navigate easily to somewhere else within Salesforce to check something and be able to come straight back to where you want to be ### 3/5 — Geomaps issue *2026-07-21, version 262.020* I love the layout but when trying to pull up routes in geomap the app just keeps flashing the logo and I have to close the app out and just go online to see. ### 3/5 — Full featured but annoying *2026-07-19, version 262.020* Would be fantastic if I didn’t have to reinstall it daily because it changes from my organization login to the generic salesforce login that goes nowhere useful. ### 5/5 — App is good *2026-07-08, version 262.011* Doesn’t matter how your company uses or misuses it, the app itself is good ### 4/5 — Dark theme *2026-07-07, version 262.011* Need dark theme and to see and change login data. ### 4/5 — It’s good, but…. *2026-07-06, version 262.011* Could be more user friendly on the apps etc clunky otherwise ### 5/5 — Great app *2026-07-03, version 262.010* The app is user friendly. It would be nice if we could see previous worked shifts. Currently the shift is no longer on the calendar once the shift is complete. PTO should reflect on the schedule as well. ### 5/5 — Review *2026-07-03* Complicated but useful need to simply the process as the process is little bit lengthy and confusing ### 5/5 — Open shifts *2026-07-02, version 262.010* It’s very convenient that I can pick up extra hours at various facilities at times that work for me. ### 3/5 — Better on PC *2026-06-30, version 262.010* Sucks on your phone ### 3/5 — Needs to be smarter *2026-06-29, version 262.010* When adding events in dayback, needs to be more anticipatory. Eg remember freq additions/customers/hospitals so I don’t have to constantly search!! Very annoying! ### 5/5 — Easy to use! *2026-06-26, version 262.000* It's amazing how this app increases my productivy. The agent exceeded my expectations about AI usability. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-08-21, version 262.040* Difficult to believe it is this bad by accident. ### 1/5 — Awful, unusable *2026-07-20, version 262.020* If you do a lot of work on custom objects in lightning, the app is entirely unusable. Might be great for out of the box users, but its awful and im only here in the app store to try to forbid it from installing, because it KEEPS AUTOMATICALLY INSTALLING. ### 1/5 — The app is a dud *2026-07-16, version 262.020* The app doesn’t work. It lets me sign in. I could get to the main window where I type in a Measure number to search, but when I click the search icon, it doesn’t do anything. I could sit there and click it all day long and it won’t do anything, but when I log into the Web version of salesforce it works perfect perfectly fine. Why is the app so garbage? ### 1/5 — No funciona *2026-07-15, version 262.020* Mi iPad se actualizo a la versión de iOS18 y ahora la app pide certificado SSL por lo que no permite usarla ### 1/5 — Sandbox login almost always doesn’t work *2026-07-07, version 262.011* I don’t get it, why is it so difficult to just log into this app. I’ve been given so many blank screens and error pages. ### 1/5 — It take 5 taps to access basic info about my shift *2026-07-04, version 262.010* This is the most poorly designed app I’ve ever seen. Just to read info about my shift assignments it takes up to 5 taps. Some screens require a tap on the only button on the page, making the tap useless. The speed of redress is horrendous. It resets every time navigate away and back and I need to 5 taps all over again. This makes my work that much harder and painful. ### 1/5 — Terrible UI *2026-06-24, version 262.000* The UI is a nightmare to navigate. Something as simple as inputting my timesheet is confusing as heck ### 1/5 — Too many app-specific issues *2026-06-14* Salesforce mobile is the worst. In all the years Salesforce desktop version has exponentially. However, the mobile app remains a disgrace. Consider world is switching to mobile, Salesforce should work on their mobile app or the customers would switch to another platform. ### 1/5 — Log in on the app *2026-06-10, version 260.051* Try to log in on the app and it redirects me to a screen saying log in using the app absolutely terrible ### 1/5 — Keeps logging me out and blocking my account *2026-06-03, version 260.051* This app recently started ignoring my company’s login process and started logging me out while also blocking my access. If I try to use it, someone at my company has to reactivate me. Over it. ## Most praised reviews (10 highest-rated) ### 5/5 — First time using this at my new company *2026-08-20, version 262.040* It’s been about four or five years since I used Salesforce mobile and that was with my old company. Absolutely love the intuitiveness and the ease of use. I was able to safely and legally make several calls on a recent business trip. Keep innovating! ### 5/5 — Good *2026-08-11, version 262.040* Good ### 5/5 — Great look *2026-08-04, version 262.030* The new salesforce looks great. ### 5/5 — Great for tracking business *2026-08-04, version 262.030* This is a great tool whether on the go (mobile app) or on your laptop to keep track of opportunities and managing business, and keeping track of communications between the company and customers. ### 5/5 — Salesforce mobile app rating *2026-07-31, version 262.030* I love being able to check on things while on the go. I hope they continue to add to the mobile app, like calendars, etc being able to have everything at your fingertips… I love it! ### 5/5 — I like Salesforce *2026-07-26, version 262.020* It’s very easy to use. And it helps me do a better report of what I have done during the week. ### 5/5 — Great App *2026-07-20, version 262.020* 2nd company I’m using this app with and it seems every year it gets more defined and simple to use. Thanks for the updates. ### 5/5 — Muito intuitivo *2026-07-14* Excelente ### 5/5 — Meh *2026-07-14, version 262.020* It’s Cool just glitches every once in a while ### 5/5 — Dude… *2026-07-10, version 262.011* Salesforce is a different type of animal in terms of customizations now that AI can essentially write the entire backend of your system. This is not a CRM…. This is A MACHINE!!!!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*