# Salesmate – Sales CRM — user reviews > 59 indexed App Store user reviews of Salesmate by RapidOps Inc., rated 4.70/5 from 620 ratings. - Source: https://appshunter.io/ios/app/salesmate-sales-crm/id1114709439/reviews - App overview in markdown: https://appshunter.io/ios/app/salesmate-sales-crm/id1114709439.md - Rating breakdown: 5★ 533 · 4★ 42 · 3★ 12 · 2★ 14 · 1★ 19 ## What do users think of Salesmate? Overall sentiment: positive **Pros** - 🚀 Excellent CRM solution - 👍 Great customer service and support - 💡 Highly customizable and feature-rich - 🚀 Efficient and easy to use - 👍 Affordable pricing **Cons** - 🐛 Glitchy mobile app with crashes and freezes - 🐛 Email functionality issues - 🐛 Navigation and UI can be confusing - 🐛 Inconsistent app performance after updates **Commonly reported bugs** - Frequent app crashes and freezes - Email server issues causing delivery problems - Inconsistent deal management functionality - Notification bugs **Most requested features** - Dark mode option - Improved email and calendar integration - Better multi-account management - Streamlined navigation and UI ## Newest reviews (12 of 59) ### 4/5 — Good but beware *2024-07-31* Salesmate is great. However, a couple months ago Version 3.0 was rolled out. As far as I can tell, it does not appear there was any testing of the update before release to their clients. The result was something that was nearly unusable. Numerous bugs and crashes and the disappearance of some useful and important functions. As of this writing, the app is back to what it was before the update. However, for all the stress that was caused (and likely loss of revenue for our business), the app is no better than it was before the Version 3.0 release. The technical support team is good. However, depending on who you’re talking to on the other end of the conversion, expect them to assume straight away that the problem is user error. They will not believe it is their problem until you can provide them with a screen recording of an error occurring, which can be very difficult to capture. It does not matter how good of a description of the problem you give them, they have to have that recording. Not being believed straightaway when raising an issue is very off putting. At the end of the day, our company has so heavily integrated APIs between Salesmate and our materials management platform that we can’t walk away. (On the plus side we had very few problems with our APIs after Version 3.0 was released). If not for this integration we would have left. So, it’s a good CRM but hopefully they will wait a long time and do a lot of sandboxing before they release Version 4.0. **Developer response:** Hello Chris, We apologize for any inconvenience you have experienced with Salesmate 3.0. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. To address your concerns effectively and in real time, we invite you to join us on our live support channel via our Mobile app/web app or you can write us at support@salesmate,io. Our dedicated support team will be on standby to assist you every step of the way. Rest assured, we are here to make things right for you. Please do not hesitate to reach out, and together, we will work towards a swift resolution. Thanks Team Salesmate ### 5/5 — Suggestion *2020-10-07, version 11.11.3* How to can we pick and assign a number to text back to each customer. Say we have a customer in area code 512 and other in area code 718, how do we choose to text the customer back from our 718 and 512 numbers? Thanks. ### 5/5 — Great platform, even better customer service *2020-09-29* I looked at a dozen or so CRMs and Salesmate had everything I wanted and A bunch of things I didn’t even know I needed! There have been some glitches and issues but every single time the customer support is on it immediately, 24/7. That is invaluable! One suggestion for improved functionality would be a broad search function, for instance searching for a keyword (not a tag) when you can’t recall the contact or context. **Developer response:** Hello, Thank you so much for you valuable feedback and 5 star rating. We will share your suggestion with our development team and let you know the progress. You can share your more experience and suggestions with us at support@salesmate.io. Looking forward. Thanks Team salesmate. ### 5/5 — 5 star service and great product! *2020-08-27* I’ve had Salesmate for about 2 months now and I can’t comment enough on how helpful and supportive their staff is. I am impressed time and time again. Kay, you’re the best!!! **Developer response:** Hello, Thank you so much for your kind words and let us know what we can improve to help you to sell more at support@salesmate.io Thanks Team Salesmate ### 5/5 — App is great and so is Salesmate in general! *2020-07-08, version 11.7.4* App is great and so is Salesmate in general! ### 5/5 — How did I not hear of Salesmate before?!?! *2020-06-29* I’m using Salesmate now for two of my businesses. One is a home service business and the other is for my real estate investing business. It’s amazing how they’ve perfected the CRM. Service is also top notch. **Developer response:** We're always working hard to improve the app. Thanks for your review and rating. let us know what we can improve to help you to sell more at support@salesmate.io Thanks Team Salesmate ### 5/5 — Overall good app *2020-06-26, version 11.7.3* The design and structure of the app is overall good. I wish additional settings would have been developed to allow users to better set their preferences. One annoying thing though is a recurring problem while writing email with this CRM app, where the screen dies not seem to seamlessly follow the cursor, making writing emails a pain. ### 4/5 — Great app and great support! *2020-05-20* Really enjoy using your platform and the experience it allows me to have with my customers!! There’s just a few things that need improvement that would allow me to be more efficient at answering texts and doing my tasks better. Hopefully I get to see these updates be implemented soon :) **Developer response:** Hello, Thank you for your kind words. We at Salesmate appreciate your feedback. Could you share the improvements you are looking at over an email to support@salesmate.io and we'll have the product team review them and plan to include in our future updates whenever possible? Thanks Team Salesmate ### 5/5 — Salesmate gets the A grade! *2020-05-14* If you are a rep looking to track you’re activity and measure daily goals while manage your pipeline with granular detail, than Salesmate is the tool. No other CRM has integrated omnichannel on mobile like Salesmate. It’s an open platform so you can automate via Zapier, webhooks, or API. Further if you need reporting, automated follow-up and the best G-Suite/Gmail integration, than Salesmate is for you. Let’s face it, regardless of the times we are in now with COVID 19, you have to be mobile to be a top performing rep. You have to plan your day and you need feature rich capabilities at your finger tips. That’s Salesmate. I have tested over 30 CRM apps and been in Enterprise sales for 20 years and this is hands down the best CRM platform out there. You have to try it for a few months in action to see the difference. Regardless if you have to use Salesforce for forecasting, this is the tool for daily use. You will be happy with Salesmate. Happy hunting. **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@salesmate.io. ### 5/5 — Salesmate! *2020-05-11, version 11.5.3* It’s a very nice personal app. Very convenient to use and keep business documents. ### 5/5 — Great System *2020-04-21, version 11.5.2* I’m loving the Salesmate crm system and app . ### 3/5 — App freeze shutdown, hard to navigate company space *2020-04-20, version 11.5.2* When you’re on phone on companies look then go back it takes you to the top of the list ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop allowing spammers *2021-02-04, version 11.14.2* Stop allowing spammers, have better anti spamming systems. I keep getting multiple emails from people using your system to spam me unsolicited. I am reporting each one of them to be black listed including your domain. You have a responsibility as a company to curb this crap. ### 2/5 — Glitchy *2024-10-29, version 15.0.33* I use the app religiously on my phone. Salesmate hangs up the call randomly, it also freezes while your on a call and then it Closes. The email server omg is so bad…I wish they would just integrate Gmail or outlook. ### 2/5 — Good before 3.0 *2024-05-17* Updates always take time to get used to but when efficiency drops, even for a day, due to an update it is extremely frustrating. Using email on the the iPad is now very clunky. If try to arrow around the text while composing an email I end up in the subject box or address box instead of the next line of text. Formatting is lost when pasting text. It takes more steps to look for deals and change deal status than it used to. Perhaps I’m missing something but the calendar doesn’t show individual days anymore but instead is a continuous scroll with only appointments showing and not a “map” of the day (i.e. I can actually see any gaps between meetings). I hope this gets better… **Developer response:** Hello Chris, We apologize for any inconvenience you have experienced with Salesmate 3.0. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. To address your concerns effectively and in real time, we invite you to join us on our live support channel via our Mobile app/web app or you can write us at support@salesmate,io. Our dedicated support team will be on standby to assist you every step of the way. Rest assured, we are here to make things right for you. Please do not hesitate to reach out, and together, we will work towards a swift resolution. Thanks Team Salesmate ### 2/5 — Improvements needed *2020-12-12* After years, we still can’t switch accounts to work on two separate companies from your app. Pipedrive has had this feature for a while now. Also, notifications are buggy and do not go away when you first check the notifications tab. We find ourselves constantly having to go back in a second time, and closing and reopening the app before they disappear. Not good. Lastly, we don’t seem to have templates available in the app. How come? This is one of your biggest features, and failing to incorporate this into the mobile app is a crucial mistake. The app needs to improve as we find it to be incomplete, and lacking in essential features. **Developer response:** Hello, Thank you for the review, we appreciate your feedback. 1) We do have this feature on our to-do list. Due to the lack of number of requests around this feature it stays on the to-do until we have more requests. 2) We would request you connect with us on our chat support (Salesmate app --> Settings --> Ask support) as we require more details for the notification issue you have been facing. We would happy to resolve it for you ASAP. 3) Email and text templates created on the web are available for use on the mobile apps as well. Do let us know if we are missing anything. For more you can contact us at support@salesmate.io as well as you can join our chat support(Salesmate app --> Settings --> Ask support) Thanks Team salesmate ### 2/5 — Mobile version *2020-04-06* Mobile app is not designed for contacting customers on a large base scale. Example you call a company write down a note and unless you select manual entry you can’t follow up, then once you update the information and go back to call another customer it will direct you to the first company on the list having to scroll all the way back down to call the following company. **Developer response:** Hello, We're really sorry to hear this! We would request you to download the latest version of our app where we fixed the reported issue to help you sell more. For more, you can reach out to us at the following email address support@salesmate.io Thanks Team Salesmate ### 2/5 — Unhappy customer *2017-03-29, version 1.6* The mobile app is garbage. I wish I would of tried out the app before canceling my subscription with Pipedrive. It is awful. If you want to edit and app or maybe complete it, it kicks you out. I've tried 10 times, different ones, checked for an update, etc. I'm hoping this review will influence them to fix it, so I won't have to find another CRM again. ### 3/5 — Make change *2024-04-05, version 11.53.0* Stop asking me to rate every single call, I make about 70 calls a day and I’m sick of being asked to give 5 stars. I really don’t care. Remove this, it’s so annoying. ### 3/5 — Adequate, not bad, not outstanding *2024-02-11, version 11.52.0* This CRM was quite simple to set up. As time goes on some problems that are becoming apparent include: -Every time a hard close is performed on the app, you’re deal board defaults to ‘all’ and you have to manually add the filter of open status only to avoid being overwhelmed by hundreds of lost leads. -Automation is minimal and difficult to set up -Has limited native integrations with other apps and limited options via zapier -Where is the ability to send quotes or proposals as a native feature? ### 3/5 — It was too good to be true. *2023-07-22* It has all the features I wanted, but I was unable to sign into the web version. It kept saying not valid credentials. But those same credentials work on the mobile app. Tried to reset my password on web, but link to reset was never sent. Which means I have to wait until Monday to even get someone to help me. Realtors don’t work banker hours. So the solve your issues later is a problem for me. ### 3/5 — Awesome *2020-11-09, version 11.12.0* For this for some time and at quite the expense ## Most praised reviews (10 highest-rated) ### 5/5 — Love them *2026-08-08* I recently switched from HubSpot after dealing with constant technical issues, unexpected limitations, and an overall frustrating experience. Salesmate has been such a refreshing change! The software has a lot of the same functionality I was used to with HubSpot, so the transition was incredibly easy, but the biggest difference has been the customer support. They have been helpful, responsive, and genuinely amazing to work with. I originally signed up for the free trial just to test everything out, and I didn’t even make it to the end of the trial before deciding to move forward. That pretty much says it all. So far, I absolutely love Salesmate and I’m very happy I made the switch! ### 5/5 — Excellent Solution for my business *2023-10-16, version 11.47.0* I’ve been working for 3 months now and this solutions is a perfect fit for my company. They have a lot of integrations that made me use everything in just one software and avoid multiple windows or screens. In all this time I’ve required for technical assistance 3 times and the response time is amazing as the time to solve the issue. I was able to upload all my DB from my previous CRM system to Salesmate.io without any assistance (yes is that easy) Thank you Salesmate Team ### 5/5 — Awesome *2023-08-22, version 11.35.0* 5 year user. I looked and looked before I was lucky enough to find Salesmate. Integrated local number e-calling/texting/email in a cost-effective CRM and my business has never been happier. ### 5/5 — Super easy to use and full of features *2022-11-29, version 11.29.5* Just do it ### 5/5 — Confusing *2022-11-21* I’ve recently started a new job and this is the app the company uses. Looks great! Unfortunately, it tends to not be very linear in its layout. It makes little sense to have the physical address, phone numbers, email in separate pages. It should all be in one page making it easy to find. When you click on the contact it should all be there but it’s not. You have to click on the activity or the contact again and you find yourself bouncing back and forth just to get the info. Then, when it comes to the Deal it seems to disappear when you attempt to update it. My guess is because so much time is spent bouncing around that the app need to be logged out and logged back in to reset it so the Deal is not only visible but accessible. **Developer response:** Hello, Thanks for your feedback. your feedback has been passed onto our technical team for consideration. You can share your thoughts at support@salesmate.io as how we can improve your app experience to help you sell more. Thanks Team Salesmate ### 5/5 — Great sales platform *2022-11-06, version 11.29.5* Nice CRM and sales pipeline plus I love the browser sidebar and website chat features. ### 5/5 — Highly Recommend *2022-09-08, version 11.28.0* I love this app. ### 5/5 — Awesome all in one CRM *2021-06-22* I combined multiple apps when I started using Salesmate. I now have my business phone, project management, CRM, marketing automation, website chat, and more all in one platform. It’s imperative to have a single source of information and Salesmate is that in my business **Developer response:** Hello Pete, Thank you so much for providing us the review & ratings. Do let us what we can do to improve your app experience at support@salesmate.io. We would be happy to help you sell more using our mobile apps. Thanks Team Salesmate. ### 5/5 — Probably the best Crm with telephony out there. *2021-02-28, version 11.14.5* Probably the best Crm with telephony out there ### 5/5 — Would LOVE to see a DARK MODE 🌙 *2021-01-10* I would love to see a dark mode for desktop and mobile! That and a “list” view for deals instead of the pipeline on mobile. I’ve got a long pipeline and it would help to see them in a list just like desktop. Other than that I love Salesmate. I’ve been looking for a CRM that fits all of my needs and Salesmate is the one! I evaluated others like Keap, Dubsado, and Hubspot for my business, but none of the compared like Salesmate. I love the customization Salesmate allows. I have a very unique business model and it was easy to apply to Salesmate. It’s great to see all my deals in one place now. As my business is growing I’ll have Salesmate to keep me more organized. Very excited to continue to use their services with my business! Cheers **Developer response:** Hello, Thank you for the wonderful review and five stars rating. i would glad to inform you that, the features you have mentioned are already in our bucket list. So will let you know the progress. For more, you can write us at support@salesmate.io as how we can improve the app experience to help you sell more. Looking forwards. Thanks Team Salesmate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*