# Sallie Mae — user reviews > 313 indexed App Store user reviews of Sallie Mae by Sallie Mae, Inc., rated 4.50/5 from 102,360 ratings. - Source: https://appshunter.io/ios/app/sallie-mae/id1114040896/reviews - App overview in markdown: https://appshunter.io/ios/app/sallie-mae/id1114040896.md - Rating breakdown: 5★ 83,171 · 4★ 6,775 · 3★ 2,471 · 2★ 1,068 · 1★ 8,875 ## What do users think of Sallie Mae? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Convenient for making payments - 🔒 Secure with fingerprint/face ID login - 💡 Helpful for tracking loan details **Cons** - 🐛 Glitchy app performance - 🤔 Inaccurate loan information - 😤 Poor customer service - 💸 Predatory loan terms from Sallie Mae **Commonly reported bugs** - Login issues and endless login loops - Incorrect payment processing and late fees - Outdated app information not syncing with website **Most requested features** - Ability to pay individual loans separately - Improved notification system for payments - More detailed loan history and analytics - Seamless integration with bank accounts ## Newest reviews (18 of 313) ### 3/5 — Prohibited Access *2026-08-09, version 4.0.41* There’s a bug that needs to be fixed for the app. I keep getting logged out. Yes it’s still my responsibility to remember to pay on time but if I’m trying to have notifications set to be sent to my phone as reminders, it’s not going to happen if I keep getting logged out. ### 1/5 — Constant updates *2026-07-25, version 4.0.41* This app is constantly updating it’s ridiculous. Nothing so significant to constantly change this app. If you get you password wrong twice good luck getting in, now you’ll have to call customer service ### 1/5 — DO NOT GIVE THESE PEOPLE YOUR MONEY *2026-07-24, version 4.0.41* This company’s interest rate is through the roof and the app before they made these changes was way better than what you have to do now.. now you log in and it will log you out if you’re not on the app for like a minute or two overall ridiculous. ### 2/5 — App doesn’t work *2026-07-24, version 4.0.40* App always has some continuous issue, each update gets worse, they need a new web developer that actually knows how to fix bugs. I only use the website because it doesn’t act up like the app. I have experience in front and back end web development and its basic troubleshoot bugs, the developer needs replacement. Sorry not sorry, can’t even log in on the app for this new update 😫! ### 1/5 — Bothersome *2026-07-23, version 4.0.40* Auto pay enables but still getting notifications of missed payments. After payment, a second payment is drawn. Auto payment incentivized with a discount. ### 1/5 — horrid *2026-07-21, version 4.0.40* horrid ### 1/5 — You Make Mistakes *2026-07-21, version 4.0.40* I changed that payment in June 2026 to In Touch …9932. You switched it to the other account WF. Keep it with In Touch as I said!!!!! No wonder you didn’t get paid!!!! ### 1/5 — Auto payment errors *2026-07-21, version 4.0.40* I am enrolled in auto pay, suddenly it stopped working ### 1/5 — Makes it hard for you to sign in *2026-07-21, version 4.0.40* Horrible service ### 1/5 — scam company *2026-07-19, version 4.0.40* they were one of few options i had for a loan company, i had to drop out of school because i had in school payments at 15% apr, and i now owe close to $1,000 a month ### 1/5 — Scam *2026-07-16, version 4.0.30* Be wary of taking a student loan with these sharks. They will absolutely bleed you dry. I have a monthly payment of $75 and $65 of it goes toward interest. Sallie Mae are con artists. ### 1/5 — FIX YOUR APP ALREADY. Latest Update is BROKEN *2026-07-11, version 4.0.30* Taskbar completely disappears after .2 seconds. Cant access any pages. What was even the point of the so called “update”. Can only do anything online through a browser and even that is janky. Fix your mobile app. It’s BROKEN ### 1/5 — Evil *2026-07-10, version 4.0.30* Please do not use these people. Find another option. They will harass you to no end. ### 1/5 — Hate it *2026-07-10, version 4.0.30* Student loans suck ### 1/5 — Run! Avoid at all costs!! *2026-07-09, version 4.0.30* Had I known the headache this company would be I would have gone to a bank and just taken a loan- avoid them at all costs!! ### 1/5 — Logs me out *2026-07-05, version 4.0.30* Everytime I try to pay a bill, it always has me logged out. I never get any notifications about my loan being due or anything. Please stop ### 1/5 — Auto Pay *2026-06-25, version 4.0.30* I have tried several times to setup automatic payments. I have spoken to customer service on three separate occasions, they tell me it’s set up. The very next month, I get a late payment notification and no automatic payment is made. I hate dealing with Sallie Mae and wish my loans were through a different company. ### 1/5 — Awful *2026-06-25, version 4.0.30* Terrible customer support ## Most critical reviews (10 lowest-rated) ### 1/5 — It never updates how much payment you actually have *2026-08-25, version 4.0.50* Don’t accidentally overpay ### 1/5 — Don’t do it *2026-08-18, version 4.0.41* Yes, sallie mae allows students to go to college who can’t afford to pay up front. Yes, Sallie Mae is also a predatory company that takes advantage of KIDS & parents who just want a bright future. Both are true. I have a 14% interest rate on a $100k student loan. I’ve been paying $1400 a month for several years now. Doing my best hardly does anything. Do the math. How is this just. I pray to God I get through this. ### 1/5 — Customer Service Was HORRIBLE *2026-08-18, version 4.0.41* I’ve noticed anytime someone who sounds like they’re a certain…ethnicity answers the phone, that they are extremely argumentative and have no knowledge outside of their basic script. They’re also unwilling to transfer me to a supervisor when they didn’t know what to do. It really enforces bad stereotypes. Every. Single. Time. ### 1/5 — DO NOT DO IT! *2026-08-11, version 4.0.41* Whatever you do if possible do not go through Sallie Mae for your loan. ### 1/5 — New Update makes app unusable for older iOS systems *2026-08-10, version 4.0.30* The newest update now makes this app no longer functional with any iphone that’s an iphone x or older. ### 1/5 — The interest rates *2026-08-07, version 4.0.41* The rates for a paid in advance payee are ridicules. Every week I receive a refinance application from an outside source and the government backed Sallie Mae loan is substantially higher rate. ### 1/5 — Gg *2026-08-05, version 4.0.41* Gay gay ### 1/5 — Can’t wait to delete this app *2026-08-04, version 4.0.20* I hate your app and recent updates. Also with every update you’re forcing the customer to have to updste their software to use the app. What a waste ### 1/5 — No good *2026-08-02, version 4.0.41* i always have to update the app , i have changed my password every time i log in to pay, i have missed payments because it doesn’t let me log in , not a good app ### 1/5 — Terrible *2026-07-29, version 4.0.41* annoying ## Most praised reviews (10 highest-rated) ### 5/5 — Payments *2026-08-12, version 4.0.41* Online payments are so easy to make! ### 5/5 — Can’t access app. (Update) *2026-07-24, version 4.0.41* Opening the app it tells me there is an update and and can’t proceed. When you follow the link it takes you to the App Store where it says it’s already up to date. Can’t even log in. Update: not even 3 hours later it has been fixed. No problems now! ### 5/5 — Sallie Mae app *2026-06-19, version 4.0.30* Sometimes loads weird but it’s easy to work with ### 5/5 — First private loan before college *2026-06-16, version 4.0.30* This company helped me go to college for my first year when I was 18 or 19. I didn’t know much about loans and it’s the only loan I selected on a fixed rate before I had any finance or economics courses. I would recommend this to anyone starting out that needs support. I actually didn’t need to supply a W-2 for this one but after the first year I had to get another lender where I had to work during the duration of my academics. Thank you for all that you do. ### 5/5 — New App *2026-05-27, version 4.0.20* New app sucks! I want my Face ID back, entering user/password n then having to put in a 1 time code everytime is obnoxious ### 5/5 — Easy *2026-04-04, version 3.36.10* The Sallie Mae app is easy to use and allows me to get my payments paid on the run with my busy lifestyle ### 5/5 — Thank you Sallie Mae *2026-03-20, version 3.36.10* Sureeee, paying student loans back sucks. But… Sallie Mae makes it easy. Pretty much a 1 touch system and you made your monthly payment. ### 5/5 — Love *2026-02-27, version 3.36.01* Easy to use! ### 5/5 — W *2025-12-17, version 3.35.81* Big W ### 5/5 — Dominic M servicing specialist *2025-11-04* I wanted to send a kudos to the servicing specialist Dominick M that just spent so much time and had so much patience helping me navigate thru the app he helped me set up my account reset usernames and passwords ! He was a pleasure and i've been a customer service rep for 30+ years! He was excellent professional helpful and let me ask 100 questions ! He cleared up any confusion i had regarding my daughters student loan and our monthly payments ! I am very grateful to have had him as my rep today reps like him make me happy to do business w SallieMae!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*