# SALLY BEAUTY — user reviews > 271 indexed App Store user reviews of SALLY BEAUTY by Sally Beauty, rated 4.80/5 from 70,060 ratings. - Source: https://appshunter.io/ios/app/sally-beauty/id1450827835/reviews - App overview in markdown: https://appshunter.io/ios/app/sally-beauty/id1450827835.md - Rating breakdown: 5★ 62,652 · 4★ 3,767 · 3★ 1,486 · 2★ 682 · 1★ 1,473 ## What do users think of SALLY BEAUTY? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Rewards program - 👍 Helpful customer service - 👍 User-friendly app - 👍 Wide product selection **Cons** - 🐛 Glitchy app - 🐛 Inaccurate inventory - 🐛 Checkout issues - 🐛 Unreliable order fulfillment - 🐛 Poor communication **Commonly reported bugs** - App crashes and freezes - Cart issues (items disappearing, unable to remove) - Incorrect order processing and fulfillment - Payment problems (declined cards, double charges) **Most requested features** - Improve app stability and usability - Provide accurate real-time inventory information - Streamline checkout process - Enhance communication on order status and delays ## Newest reviews (19 of 271) ### 3/5 — Go in store only *2026-08-21, version 6.4.0* The app is good if you want to do pickup or see what they have before going in, but don't use it for delivery. They separate your packages in the most obnoxious way, and now I have to wait longer to fix my hair because they've only sent one item so far, and I'm missing the rest. I regret not going in-store, especially since I'm not as busy as I thought I would be. Great products though. ### 4/5 — Love, love, love all the products at Sally’s *2026-07-11, version 6.2.1* Great items great prices love all the items at Sally’s especially the bleach products for blonde hair blonde hair. It is amazing. Super great deals all the time. ### 3/5 — Super slow *2026-06-27, version 6.1.1* All these updates but it’s still slow. This app has always been slow, I have items in my cart that I can’t view because it’s “empty” but also too full to add new products. Can’t see the items I’ve saved in favorites but the items have a red heart like they are saved. Do better or create a better app it’s 2026 I shouldn’t be having issues with an app not working fast enough ### 1/5 — App cover renders 1 star *2026-06-18, version 6.1.1* I deleted the app because of the new app photo for June. #therainbowis4promise# ### 1/5 — Horrible app *2026-06-12, version 6.1.1* This app is so annoying. It would be a lot more worth it to just go to the store and get the items. Every time I have placed an order from this app it goes through and I get a notification that the money was taken out of my bank account, then it says it’s invalid and the order didn’t go through. This is so disappointing because I don’t get my order, but the money gets taken out of my bank account. ### 1/5 — Never works *2026-06-01, version 6.1.0* I’m honestly surprised by the good reviews. Any time I try to go on this app it glitches every time. You will have better luck on a computer. It makes me not want to buy anything. ### 1/5 — Audacity *2026-05-28, version 6.1.0* While trying to place my most recent order, it kept deleting things from my cart, when finally placing the order I attempted to change my delivery address multiple times and it had finally said it saved. It also saved my card information and billing address. I checked my order and noticed it failed to save it. So I contacted customer service was told that even though it had not shipped yet. There was nothing they could do. And to contact fed ex. I contacted fed ex as told when the package shipped. Fed ex explained that due to the shipping label used the person shipping it had to contact them to ch age the address. I once again contacted customer service and they refused to do anything. Said I would only get a refund if the package came back to them. They said “fed ex is not responsible for that we can achieve” no. But they do know what they need on there end to correct it. I don’t understand how there app being glitchy is now all my problem. I spent a good amount of money and I’m very disappointed with the lack of empathy or willing to actually help address the problem. They wouldn’t give me anything else I can do to try to fix it. Basically in simple words said sucks nothing we can do. And wouldn’t transfer me to someone else. Terrible customer service. And then disconnected while I was typing. So unprofessional. I wasn’t being rude. I was explaining the situation and getting nothing back. I wasn’t using fowl language. They need to be an actual business and have someone who deals with shipping issues. ### 1/5 — It works very badly *2026-05-21, version 6.0.4* Does not keep the inventory up to date. The reward doesn’t work either, it doesn’t register purchases and therefore you don’t accumulate points. Not only does the app work badly, the system in the stores records your purchases but does not credit the reward points. ### 1/5 — Customer service *2026-05-19, version 6.0.4* Some of the worst noob customer service I’ve ever seen. I called in yesterday to have them hold a product they did when walking into the store. The customer service representative was on the phone so instead of interrupting her, I went to look for another product. And when she was off the phone, I said hey come here a minute apparently he found this offensive and then proceeded to tell me that I didn’t want her name after asking her for it, which was Amelia. Then told me the next time I ask her like that. She won’t come over there and sell a product or answer questions. We’re going to have to address her by. Hello can you please come help me? Are they wanting to sell any products? I suggest they train their customer service representatives to be customer service representative not customers. ### 2/5 — Needs a facelift and backend cleanup *2026-04-29, version 6.0.4* As a software and native ios/android app designer this app drives me nuts. There is a strange delay/reload on most actions that makes this feel like a mobile website vs an application. Scrolling is often delayed and can cause a snap to top reload if you scroll too fast. When you select in-store pickup or same day delivery method, sometimes it will appear as available on the product page, then when you go to check out it will default back to regular shipping with your previously selected trait set to unavailable. However if you remove the item and go back to regular shipping-add it to your cart, you’ll get the correct delivery method. Tons of other functionality bugs particularly regarding checkout, which makes me suspect that they built their own e-commerce workflow instead of utilizing one of the more reliable ones you can integrate into your custom application. — hey app creators, I’m pretty good at this stuff. Hit me up and I’ll help y’all get this thing in shape ### 2/5 — Poor in Quality *2026-04-24, version 6.0.4* I think this app could do way better. It’s worse than IPSY. And I like IPSY! I like Sally too but navigating is weird, my points have stayed the same for the last few purchases, difficult to see past purchases with no option to cancel online orders. Descriptions of products are vague. Hire a new app developing team bc this is not it guys!! ### 1/5 — Bad Update *2026-04-23, version 6.0.4* Had to update before viewing the app. After doing so, I’m unable to close the first screen that pops up. Before the update, the app wasn’t set up the best; but I was able to navigate through the app and shop. Now, I can’t even leave the first screen. ### 2/5 — What happened? Tedious 🐌🐌🐌🐌 *2026-04-11, version 6.0.3* When it’s faster to drive to Sally and shop in store, your app has a problem. This app became SO tedious to use. The SNAIL crawl to actually clicking pay after adding to cart is torture. 🐌 Forms to fill out? Where the heck is the Apple Pay button in cart? Please bring the app up to date by building APPLE PAY into checkout. Like, IN THE CART. View cart > Apple Pay. I left my big order in the cart. When I see Apple Pay there I’ll buy. 🐌🐢🤷🏻‍♀️ ### 1/5 — Latest update sucks *2026-04-10, version 6.0.3* My app is blank and has rudimentary code tags for the fields. Looks very novice and unprofessional plus the app is unusable since the app is blank. Uninstalling this. ### 2/5 — Meh, not happy *2026-04-07, version 6.0.3* There is no real option to view what’s available in store only. When you use the filter option for in store only and then click an item displayed it shows not available. I’ve been dealing with this issue for a while and it makes shopping on the app near impossible. ### 2/5 — Update is terrible *2026-04-05, version 6.0.3* Since the updated version it runs so slow and I have to completely log out and back in for it to update my points and rewards. iPhone 16 Pro ### 1/5 — newest update failed *2026-03-31, version 6.0.2* all fails to accurately keep track of points and coupons since the latest major update. the app is unreliable. ### 2/5 — Newest update *2026-03-26, version 6.0.2* The update is easy to navigate but, really lacks color, reduced shopping categories make it harder to find exactly what your looking for, lots of different products but not all locations carry the lines. The new update looks very boring and isnt very engaging. Looks like someone just starting to build an app designed it. ### 1/5 — Previously good, new update makes it basically unusable *2026-03-24, version 6.0.2* Prior to the latest update, the app was actually good (it had its issues, but they were more of a slight annoyance than anything). Since updating, the app has become barely functional: insane loading times, continuous logging out, numerous cart issues (adding things to your cart is a hassle, sometimes it suddenly removes items, seems to hate you trying to checkout and actually buy the things you want, etc.), and searching for things is a nightmare. You can’t even scan barcodes anymore, it doesn’t work. Just use the website until they fix this mess, assuming they ever do. ## Most critical reviews (10 lowest-rated) ### 1/5 — Feels old and breaking my phone *2026-08-30, version 6.4.0* Literally refreshes 100 different times while scrolling can’t search well and I’ve tried to check out multiple different times with Apple Pay and it never works. Literally feels like it was made 10 yrs ago and never updated, feels like I’m getting a virus just using it ### 1/5 — App crashes everytime I open it *2026-08-27, version 6.4.0* The app won’t let me create an account or do anything without the app crashing and closing. After like the 8th time, I just deleted it ### 1/5 — Glitchy *2026-08-22, version 6.4.0* Each time I try to create an account the app shuts down. I’ve tried 3 or more times. I deleted app. ### 1/5 — Keeps crashing whenever I attempt to create an account *2026-08-22, version 6.4.0* Whenever I try to enter my zipcode, the entire app crashes. It’s super annoying and buggy ### 1/5 — Keeps charging my card! *2026-08-20, version 6.4.0* I ordered off the app, big mistake. It ordered my purchase twice. Which sounds like a me mistake, until you put in the factor that I ordered on the 16 and everything went smoothly. and then it charged my card on the 18th AGAIN for the SAME ORDER. Didn't even go into the app on the 18th! Then some how the money goes back into my account on the 20th. Same day, I run to the store and it REORDERED my purchase again?! I called the department to see what I could do, and they just told me I have to wait for the package to deliver then I can return the package and get my money back. What the hell is going on? This is my first time ordering off this app, and now I have to go to the bank to get my card shut off or whatever to get them to stop charging my card for stuff I'm not ordering!! Just go in person please. ### 1/5 — 2 hour delivery *2026-08-17, version 6.3.0* It indeed is not 2 hour delivery I placed my order at 12pm and it’s now 8:30pm and it still says processing. I called customer service they don’t even know where or what parts of my order is or if they are ready. ### 1/5 — Deleted App *2026-08-08, version 6.3.0* Reason: No direct click to Apple Pay. Less data (aka PRIVACY) theft buying direct from website, due to direct click to Apple Pay after adding to cart. ### 1/5 — utter waste of memory *2026-08-03, version 6.3.0* completely empty app. can’t login, can’t grt an email to change password [i even double checked it’s the right one AND checked the spam and every other folder multiple times], can’t click the chat help option, absolutely ZERO products dhow up at all [not on home section, not a single category, nothing i search has any results], can’t even select my usual location [even when i use the exact zip code, it says ‘there’s no sally around here’ and refuses to let me click, and when i zoom in to the location of the storefront and find it myself it refuses to let me click it]. just utter waste of time, memory, storage, you name it. if i could give zero stars to match the emptiness of my experience i would, but less than 1 star reviews aren’t allowed or registered so there’s that. this is also my FIFTH time trying to write a review since apple refuses to post them. probably why the rating is still 4.8 despite over a year of recent ratings having been similar or the sane experienced as me. they refuse to post them all. don’t even waste your time. just utterly useless and frustrating. ### 1/5 — Unable to place orders *2026-07-15, version 6.2.1* This hasn’t always been a problem but recently it will not let me place orders. ### 1/5 — Fix this *2026-06-21, version 6.1.1* Won’t let me log in and keeps glitching and saying “no results” when I search something up in the app ## Most praised reviews (10 highest-rated) ### 5/5 — Please *2026-05-04, version 6.0.4* Please for the love of God please dont force us to update the app before using it! Industry entrepreneurs needs immediate access to the app and Can't be waiting for an update while at checkout! Please! - ### 5/5 — Wrong address *2026-02-12, version 6.0.0* You send them to my billing address instead of my Florida address.. Had to reorder them! ### 5/5 — Shopping and shipping *2026-02-01, version 5.33.0* I have been long been a Sally beauty member, primarily for hair care products. The great thing about the app is that it’s so easy to use, products are always readily available, but the most awesome part is free 2-hr delivery! I have not had this much ease and comfort of shopping from home and literally the items are at your doorstep within the 2-hr window. Thank you Sally beauty for making the shopping experience a breeze and ease! ### 5/5 — Sally Beauty ROCKS! 😍 *2026-01-27, version 5.33.0* I love SALLY Beauty! This is my go to for Textured Haircare, gel nail products, and the vivid hair colors! 🤩 ### 5/5 — getting hair supplies n makeup *2026-01-17, version 5.31.0* when i went to the stores in ithaca n syracuse, i was given a super warm welcome! super sweet workers that r dedicated to giving me the best products for my hair. i ordered from the app for the first time n was given a coupon for my first time purchasing. i recently have been using makeup from my local dollar tree n the results haven’t been the best imo, so im hoping their makeup supplies will show better results!! not to mention, my mom used to buy from sally’s all the time. they’ve blessed me w good products, fair prices, a good environment, n a coupon! ### 5/5 — LOVE THE APP *2026-01-12, version 5.31.0* HATE THE WEBSITE !!! i love sally’s so much i love there employees i love a lot of the products but ….. i hate the website. its the hardest thing to use ever. i have done so many order where it ships to the wrong places. this is a little hit my fault because i had multiple address in my account BUT EVERYTIME i closed the safari app it would change the address in my order. this meant i had to cancel and reorder cancel reorder!! but the app is way easier and better at displaying everything in general. ### 5/5 — Sally Beauty Fan *2026-01-04, version 5.31.0* I always find everything I need. The app is easy to navigate and the staff is always friendly if I go in to pickup my items. ### 5/5 — Nail dips *2025-12-28, version 5.31.0* Always a great variety of colors to choose from & easy app to use! ### 5/5 — Excelente *2025-12-28, version 5.31.0* Me encantan los productos y las promociones que siempre ofrecen. La atención muy profesional y personalizada. ### 5/5 — App and Customer service was great *2025-12-26, version 5.31.0* The App is easy to follow. I wasn’t seeing the 2 hour delivery option, so I reached out to chat one of their agents. They were nice and pleasant and didn’t make me feel stupid that I couldn’t find the option I was looking for:) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*