# Salvation Army Family Store — user reviews > 74 indexed App Store user reviews of Salvation Army Family Store by The Salvation Army Family Stores, rated 2.50/5 from 26 ratings. - Source: https://appshunter.io/ios/app/salvation-army-family-store/id649549244/reviews - App overview in markdown: https://appshunter.io/ios/app/salvation-army-family-store/id649549244.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 13 ## Newest reviews (16 of 74) ### 2/5 — Home full of Help *2022-03-24, version 1.7.2* New and useful items to assist anyone with every day needs . Attempting to donate. No location available from Salvation Army through out my entire State! Help me help anyone in need ### 2/5 — Name of app *2021-10-26, version 1.7.2* When I downloaded this app it has not picture associated with SA and the title is FAMILY STORE. This apps starts off really bad. I am not going to keep the app ONLY because it’s NOT an eye catcher when on my devices it’s hard to fine. ### 1/5 — Outdated *2021-04-26, version 1.7.2* Love the cause but the app is very out of date and needs updates. ### 1/5 — Donation only...NO STORE LOCATIONS??? *2020-08-29, version 1.7.1* Seriously??? An app to tell me where donation sites are all across the country ....but not where to go shopping at your stores?? I don’t need an app on my iPad to tell me where donation sites are.....that I know. But when I’m out traveling I do like to know where the stores are, and what days they are open and during which hours. ### 1/5 — Me *2019-11-30, version 1.6.2* Please fix the app as it doesn’t work. ### 1/5 — Complete disappointment *2019-10-12, version 1.6.2* This app is very broken, do not trust it for pickup appointments. Call your local store to schedule pickups. ### 1/5 — Info harvest *2018-12-02, version 1.6.1* I don't see any reason to give my info just to find a drop off location. Just an info harvest. Besides the map doesn't show any locations - not even in a large city I picked. Locations, policies and hours would make this worth using. ### 2/5 — Needs Work *2018-05-15, version 1.6.1* Would really be handy if you could use it to edit or update a pickup. At present it lets you see your scheduled pickup and lists all the contents, but you can’t make any edits. Only option is to cancel. ### 1/5 — No location found = no ticket for bags donated *2017-12-14, version 1.5* I’m disappointed that this app hasn’t been updated for 2 years, after all the complaints. I have 5 bags to donate, but without the app registering a location, and no QR codes on the drop-boxes (I went to at least 2 different locations), it looks like I might have to donate elsewhere. It won’t let me create a “ticket” to show what I donated, and the website was not any better. I hoped I could at least let someone know I was dropping things off, but I had to make do with leaving a message. When the app still worked, it made donating easy. I hope it’s fixed soon. ### 1/5 — Horrible and useless *2017-10-30, version 1.5* As other have said; it's useless unless you fill out your profile, but when you fill out the profile it crashes. The reviews are over a year old and it's still not fixed. All I want is a locator so I can visit and spend money when I travel. What a waste of space and loss of potential income ### 1/5 — So sad *2017-08-24, version 1.5* Isn't even deserving of one star unfortunately, but you can't choose zero. This app literally does nothing. Can't do anything without a profile and you can't make a profile because it crashes as soon as you click submit. I was excited to try anyway but very disappointed. ### 1/5 — Nothing works!!! *2017-05-08, version 1.5* Would love to find a location to donate to since I just moved but the app keeps crashing when I try to create a profile as soon as I hit submit it just closes and erases everything.... Should've read the other reviews first I have no idea why no one has yet to fix this problem!! ### 1/5 — Zero stars *2017-03-22, version 1.5* Awful app!! ### 1/5 — . *2017-03-13, version 1.5* Literally doesn't work at all. Nothing loads on any of the pages. Deleting right after this review. ### 1/5 — Awful *2017-01-02, version 1.5* Doesn't work. ### 1/5 — Useless *2016-12-30, version 1.5* You have to create a profile before scheduling a pickup. I couldn't even complete my profile because as soon as I click submit, the app crashes and doesn't save all of your information that was entered. The whole reason I downloaded the app was because I experienced the same issue with their website. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is Poo *2026-02-05, version 1.7.2* It’s been terrible for as long as I remember but it’s gotten worse with the bugs and crashes. Very outdated. Won’t save my login info. Kept crashing before I could save my ticket. Some drop down items weren’t showing up. Please update the app! Updated technology will benefit your company and your loyal donors. Also what is this user interface screenshot bc my app does not look like that. Anywho please update!! ### 1/5 — Asking for help *2025-05-23, version 1.7.2* Staff is Rude and office manager yells at people, asks questions she has no business knowing about what you do with your money. I was going to see if I could get some help with my rent but I wasn’t planning to stiff them, I was planning to give them a wardrobe that is worth $1500 so they could make it where they could get the money back and possibly make even more. But I tell you that lady in the office has no business whatsoever working with people. ### 1/5 — Dead App *2025-03-18, version 1.7.2* No functionality. No locations for their drop offs or stores. Unresponsive app. All it seems to do is collect your personal data. ### 1/5 — Missing App Icon on iPad *2025-01-31, version 1.7.2* Can the developer please fix the missing app icon when installed on iPad? ### 1/5 — Ditto *2025-01-05, version 1.7.2* Nothing works on this app. Not even a search bar to find locations. Why bother launching the app if it’s not usable? ### 1/5 — Doesn't work *2024-06-02, version 1.7.2* I just scheduled a donation online, then downloaded this app, which told me my location is outside the donation/pickup area! Clearly they need to update the app!!! ### 1/5 — Nothing works *2023-06-17, version 1.7.2* I suspect the corporate office had someone build it and then forgot it existed. I downloaded it and nothing is functional. It also needs better instructions/explanations and a better way to contact them to inform them that its broken. ### 1/5 — Cannot Create Profile *2022-04-16, version 1.7.2* Apparently you can only create a profile if your address is within a pickup area. I live 1.5 miles from the SA in a major metropolitan area, but my address flags as unavailable for pickup. I don’t even want pickup services. I’m just trying to create a profile to track donations. Wish the app could actually do what it is advertising. ### 1/5 — Nothing works *2022-01-24, version 1.7.2* This app does not work at all. ### 1/5 — Donator *2021-10-18, version 1.7.2* Nothing works on this app. Can’t schedule and won’t show any center near me!! ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks *2020-03-02, version 1.7.1* Thanks for the opportunity to help and donate. This app was helpful to support the community. We have homeless people who need help and this was the way to do it by donating clothes and important tools. Thank you ### 5/5 — Great app for a great cause! *2019-07-02, version 1.6.2* This app has been helpful to us in facilitating donations to the Salvation Army. It could be improved in a few spots, but with a small amount of patience, it’s so easy to use! Please support this wonderful cause. ### 5/5 — Great App *2019-03-14, version 1.6.2* Recent update is fantastic. Works great. ### 5/5 — Simple to use *2018-10-20, version 1.6.1* Does what it says it does. ### 5/5 — Ms o *2016-06-26, version 1.5* Very easy to use! ### 5/5 — Salvation Army App *2014-04-09, version 1.3.1* Great app if you donate or are looking for a store. Love it that you can actually track your donations all year! ### 5/5 — Crashes *2014-03-18, version 1.3* App continues to crash every time a try to submit my profile. ### 5/5 — Great app *2013-05-31, version 1.0* Love this app! Simple, intuitive, and smart. Makes giving an even greater joy! ### 4/5 — Nice app *2016-05-20, version 1.5* App makes it very easy to find locations. ### 3/5 — Locater not working *2015-12-08, version 1.5* I downloaded this app to find Salvation Army family stores nearby when I'm out and about. Nothing seems to happen when I hit the 'locations' button/tab --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*