# Salve — user reviews > 79 indexed App Store user reviews of Salve by Salve II Limited, rated 1.66/5 from 136 ratings. - Source: https://appshunter.io/ios/app/salve/id1282638920/reviews - App overview in markdown: https://appshunter.io/ios/app/salve/id1282638920.md - Rating breakdown: 5★ 19 · 4★ 1 · 3★ 0 · 2★ 7 · 1★ 103 ## What do users think of Salve? Overall sentiment: negative **Pros** - 👍 Easy to navigate interface - 👍 Seamless communication with care team - 👍 Informational resource for fertility journey - 👍 Helpful reminders for appointments and medication - 👍 Streamlines patient care and information - 👍 Good customer support response - 👍 Updates have improved the app **Cons** - 🐛 Frequent login issues - 🐛 Buggy and unstable performance - 🐛 Poor user experience (UX) - 🐛 Frustrating messaging interface - 🐛 Documents are hidden/hard to find - 🐛 No web portal access for some functions - 🐛 Inconsistent notifications - 🐛 Lack of search functionality - 🐛 Unintuitive organization - 🐛 Privacy concerns regarding data usage - 🐛 Forced to use the app by clinics - 🐛 App is mobile-only - 🐛 Difficult to use on small screen - 🐛 Account creation/password reset issues - 🐛 Inaccurate or outdated information - 🐛 Videos without sound - 🐛 Links not working - 🐛 Cluttered message management - 🐛 Kicks out of facial recognition - 🐛 Inability to delete or archive messages - 🐛 Threads saved as separate entities - 🐛 No subject lines for messages - 🐛 Keyboard issues on login - 🐛 Inappropriate questions for gender - 🐛 No response from support - 🐛 Loading issues for documents - 🐛 Constant full login required - 🐛 Inconsistent app opening **Commonly reported bugs** - Unable to login - App is down - Doesn't send notifications - Bumps down when scrolling chat - Always a login issue - Can't log in most of the time - Error message when trying to log in - Receiving old notifications - Never opens - Fails to open or log in - Account creation is broken - Keyboard in wrong mode on login - Can't send a message on web - Forget password email not sent - App refuses to let me log in - Something went wrong try again later - Instantly given old message notifications - Asking about periods for males - Can't type in text field - Videos don't have sound - Links are not working - Documents won't load - Loading bar fills up instantly for documents - Always giving error and can't login - Stuck at 2FA - Never got SMS for 2FA - Login page refreshes instead of logging in - Kicks out of facial recognition entry - Cannot type in password field - Only allows paste, cannot type - App crashes when submitting medication - Login necessary every time **Most requested features** - Add subject lines to messages - Group thread for partners - Web portal with full functionality - Ability to delete/archive messages - Message sorting options - Biometric ID for quicker login - Badges for medication alerts - 3-way messaging for partners ## Newest reviews (17 of 79) ### 3/5 — App doesn’t open sometimes *2026-06-08, version 4.176.31* App doesn’t open sometimes and it super frustrating when you need to be able to review nursing notes. ### 1/5 — Can’t log in most of the time! *2025-05-20* There’s a glitch it seems like every other day where I can’t log in to get time sensitive info. I had to push a whole cycle back because I couldn’t log in the app which is happening again at this moment so finally writing a long overdue review. I constantly get an error message to email their UK support email when I can’t log in. Then 1-2 days later it magically works. Phone restarts, updates, etc., nothing helps!! This app is terrible and I hate that CCRM forces communication on us this way! **Developer response:** I’m sorry to hear you’ve been having such persistent login issues with the app. App Store reviews are anonymous so unfortunately we can’t look up your account details, but these types of intermittent login issues are usually down to the network you might be connected to at the time - especially workplace and public wifi. We usually recommend users try switching to mobile data to see if that helps, and disabling any VPNs you might have enabled. If this doesn’t help, please send us an email at hello@salveapp.co.uk where our support team will be happy to help. ### 2/5 — Issues with notifications *2025-04-16, version 4.176.9* I keep receiving notifications from previous messages that are days if not weeks old. I have uninstalled and re-downloaded the app which hasn’t solved the issue. Quite frustrating when you are awaiting important news to be disappointed to receive a notification from two weeks ago. ### 1/5 — Worst part of working with CCRM *2025-04-07* Like many other one star reviews, this app was forced on to me by CCRM, my medical provider. It’s got terrible patient privacy user agreements as numerous other reviews have pointed out and you can only check messages on the app, not the web portal. It’s extremely frustrating to be forced to digest long “messages” from CCRM with critical info on a small iPhone screen. Not to mention accessing documents and medical records. Further, there is no way to give your partner access to the messaging, cutting out 1/2 of the patient and couple experience. This is a joke of an app, and CCRM should be embarrassed by the terrible reviews and patient outcry. I wish I could give this zero stars, of the many medical platforms I’ve used over the years, this is by far and away the worst and least functional. **Developer response:** Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been frustrating. While Salve is used as part of your clinic’s care pathway, we understand it can be challenging if the platform doesn’t meet your expectations. On patient privacy: we updated our US data policy and End User Licence Agreement in August 2024 following user feedback. Since then, we’ve had minimal concerns raised, but we’d really like to understand your perspective. Please feel free to email us at hello@salveapp.co.uk. Messaging is now available on the web portal as of April 17th – we hope this helps with reading longer clinic messages. Documents have been accessible via the web portal since launch, and our support team is happy to help if you’re having trouble locating them. We’re also working on a group messaging feature to support patients and partners together, which we’re aiming to release later this year. Thanks again for your feedback – it’s incredibly valuable to us. Please don’t hesitate to reach out via email if there’s anything else you’d like to share or if we can assist further. ### 1/5 — Buggy pre-beta product *2025-03-28, version 4.176.0* If your fertility clinic makes you use this, find another clinic. Seriously, it's buggy, the interface is awful, and it's sometimes just impossible to use. I'd suspect clinics get this for cheap or free — which means you're beta-testing a product while trying to access medical care. Just terrible. ### 1/5 — Never opens *2025-03-16, version 4.176.0* After using the app for over a year over the last three months everything time I go to open it, it fails to open or log me in. Really frustrating as this is how people are supposed to communicate with healthcare professionals. ### 1/5 — I wont use clinics who insist on this app *2025-02-26, version 4.176.0* Please make this useful for patients.This app is just another layer of burden for patients. It transfers all of the administrative work a clinic would hire someone for to the patient and then the app makes it extremely difficult do anything To the product managers at salve, solving a problem for clinics and making it harder for their customers is not good. Stop making this bad product please pivot. Feedback: your App Store score is 1.6 stars ### 2/5 — phone only *2025-01-13, version 4.175.18* mobile app is ok but the huge bummer is that I can't use this app on my desktop or even sign in via browser. My clinic often requires documents to be sent and long messages that I have to type on the mobile app. The apps design and speed could use an upgrade. ### 1/5 — Absolutely terrible *2024-12-03* I truly hate that my clinic switched to this app. It’s nearly impossible to find previously provided information because there are essentially no search functions, and there is no logic guiding what information goes where. The one redeeming feature is checking off my meds each day. But that’s certainly not worth the torture this app puts me through when I want to look at my aneuploidy results from my egg retrieval two years ago! Seriously, **** this app. **Developer response:** Thank you for taking the time to leave your feedback and we're sorry to hear that your experience using Salve hasn't been as good as we would like. We're working hard on introducing new features to Salve all the time, and having search within messaging, information, documents, lab results, etc. is one of our priorities. In the meantime, generally you can find broader guidance from your clinic within the 'information' section, which is organised into category folders by your clinic. For documents specific to you, these will be sent to you by your clinic in the 'documents' section. These are usually things like letters, and sometimes test results, but most results will be sent to you in the 'lab results' section (currently lacking a search function, but we're working on it!). If you have any more feedback for us or need any help with anything, please feel free to reach out to our support team at hello@salveapp.co.uk who will be happy to help. ### 1/5 — Need to download the app *2024-11-12, version 4.175.18* Please add all functionality to web platform. There is no reason why I should need an app to use your service, hence 1 star. ### 1/5 — So frustrating *2024-11-11, version 4.175.18* I feel like every other day the app is refusing to let me log in saying, “Something went wrong. Please try again later. If the problem persists, email us at . . . “ It is EXHAUSTING and SO FRUSTRATING trying to log in every 30 minutes for days waiting for the app to get back online. 🤮 ### 1/5 — Completely awful *2024-09-27* So bad that I’ve complained to the company forcing me to use it. No discernible grasp of modern software engineering paradigms or user experience patterns. The people responsible are out of their depth in every conceivable sense. Example: upon installation, I was instantly given a dozen notifications for messages which are between three and eighteen months old. The only way to mark them as read is to individually access them. Ridiculously bad. No excuses for this in 2024. **Developer response:** Thanks for providing your feedback on using Salve and we're sorry to hear that it is not meeting your expectations. We were surprised to hear that you received a batch of old messages up to 18 months old – we're not sure how that could be possible, unless you had a previously established account that you hadn't logged into in a while. We could definitely do a better job of batching notifications when they reach a certain number and have logged this as feedback. We have a host of messaging improvements on our roadmap including group chat, folders, drafts, search, and more. A bulk mark as read/unread/archive feature sounds great, so I've added that to our list as well. If you have any more feedback or would like us to look into anything specific to your account, please send us an email to hello@salveapp.co.uk where our support team will be happy to help. ### 1/5 — Account Creation is broken *2024-09-17, version 4.175.18* Clearly not Swift native, check your translator and do more testing? The keyboard is in the wrong mode on login so you can’t hide it, meaning you can’t click the CREATE ACCOUNT button. This is basic stuff. Do better. ### 1/5 — I’m male, yet asking me about periods *2024-09-02, version 4.175.17* Why start the flow by asking if I am a male or female if after answering male you’ll have 6 pages of questions asking about my periods, prior pregnancies, or uterine polyps? ### 1/5 — Can't send a message on web *2024-08-16, version 4.175.16* This app is super annoying. There's no way to write a message using the web portal. I don't want to type on my phone. I want to actually be able to read an entire message without scrolling and type using a real keyboard. 1-star for a subpar web experience and forcing everyone to use the mobile app. ### 1/5 — Terrible and a disgrace *2024-07-06, version 4.175.13* I didn’t know it was possible to hate an app this much, but it is. Create an account? Ha. Good luck. Forget password? We sent an email. and by that we mean, we didn’t send anything. Try another email? Try another password? Try sending an email to support and get no response? Whoever told CCRM to go with this company needs to be fired. ### 2/5 — Doesn’t actually tell you where your appointment is *2024-07-01, version 4.175.13* The app is great at endlessly pestering me about training slides, but can’t tell me where an appointment was made. Currently scrambling across Denver to the other clinic! ## Most critical reviews (10 lowest-rated) ### 1/5 — Abhorrent data privacy agreement *2026-05-15, version 4.176.31* This terrible app has been forced on us by our HCP. It's incomprehensible and borders on hostile to the patient. Blatant data grab plain and simple. There is no benefit to the patient. ### 1/5 — So many bugs *2026-03-30, version 4.176.25* I can’t play a single video. The sound does not work. I’m on the latest version on iPhone ### 1/5 — Horrible Execution, Horrible Design *2026-03-10, version 4.176.25* Forced by health provider to use this app and it makes a frustrating situation infinitely more difficult ### 1/5 — Unable to login *2026-01-29, version 4.176.24* Unable to login. Seems like the app is down as it’s not just me that can’t login. Very stressful when the app is down when that’s the way the clinic contacts you ### 1/5 — Soooo buggy and no notifications *2026-01-13, version 4.176.23* Doesn’t send notifications. Anytime I scroll up in the chat window to read an earlier message I get bumped down to the bottom before I’m done ready SO FRUSTRATING. ### 1/5 — Probably the worst app I’ve used *2026-01-06, version 4.176.22* The user experience seems designed to make the function of a simple chat more difficult. Not surprised by all the other one star reviews ### 1/5 — Truly unbelievable that we are being forced to use this awful app *2025-12-16, version 4.176.20* As if infertility weren’t bad enough, the frustration of using this app just piles on. Awful organization, terrible messaging interface, documents are hidden only in unintuitive places. Really, really, really bad UX. ### 1/5 — Always a log in issue *2025-12-08, version 4.176.20* There is almost always an issue with login, login with password, login with Face ID. It says “something went wrong try again later.” Should have better platform for patients ### 1/5 — Useless app *2025-07-03, version 4.176.9* Would give 0 if allows ### 1/5 — CHECKBOXES *2025-06-24, version 4.176.9* A DRILL DOWN FOR Y/N FOR EVERYTHING IS GENUINELY THE WORST USER INTERFACE DECISION I'VE EVER ENCOUNTERED IN MY LIFE. PLEASE GET HELP. ## Most praised reviews (10 highest-rated) ### 5/5 — So informational *2025-07-23* I’m surprised by the negative reviews. This app has been an incredible resource in my fertility journey. There is so much information on here with detailed explanations on medications, appointments, treatment plans, timelines etc. I’ve also never been able to talk to my doctor’s care team so easily at any other medical clinic (even outside of fertility). This app makes that communication easy and seamless. The one thing I wish they could add is subject lines and a group thread for my partner and I. **Developer response:** Thanks so much for your lovely feedback and for sharing your experience. We’re really glad to hear that Salve has been such a valuable support during your fertility journey, especially when it comes to staying informed and connected with your care team 💜 We also appreciate your suggestion regarding subject lines and group threads. Improvements to the messaging experience are on our roadmap, so it’s great to know this would be useful to you. Wishing you and your partner all the very best with your treatment! ### 5/5 — Simple & Functional *2025-07-21* Having used the app for a few weeks now, I’m surprised by all the negative reviews. I haven’t had any problems with it at all. I’ve found it to be easy to navigate and I appreciate the clean interface and user experience. The notifications work great and everything’s been top notch. Two thumbs up. **Developer response:** We're really glad to hear everything’s been working well and that the app has been easy to use. It's also great to know the notifications are doing their job! Your positive feedback is much appreciated - two thumbs up from us too 😊 ### 5/5 — Great system! *2025-04-23* Our IVF clinic told my wife and I to download this app to help with communication with the nurses and Doctor. It not only allows us to chat with our providers, but it has an entire education model built in so if we have specific questions, we can get them answered without calling the clinic. Very impressive! **Developer response:** Thanks so much for taking the time to leave your feedback, and we're so glad to hear you're impressed with Salve. Streamlining communication and education is close to our hearts, so it's great to see that these features have been helpful for you and your wife. Wishing you lots of luck with your treatment from the Salve team 💜 ### 5/5 — Good experience and attentive customer support *2024-01-11* Our clinic made us use the app but it’s actually a good experience. Had an issue with 1 minor thing but customer support was rapid and pointed me in the right direction. **Developer response:** Thank you so much for taking the time to give us such positive feedback. We're glad to hear you had a good experience with our customer support team and will be sure to pass this on to them :) ### 5/5 — Decent app *2023-12-21, version 4.170.6* Don’t often write reviews but my wife and I have relied heavily on this app for treatment information and speaking with our clinic. It’s been very useful. ### 5/5 — Great Portal Upgrades *2023-12-04* What an improvement over the previous patient portal. Actually get to speak to staff using the messaging system. Would recommend **Developer response:** Thanks so much for your positive feedback! We're glad to hear Salve is an improvement on what your clinic used previously :) ### 5/5 — Updates! *2023-11-27, version 4.165.0* They’ve listened to their users and the new updates are much better! ### 5/5 — Muy practica y cómoda *2023-10-20* Hoy he activado mi código de SALVE para la app de Instituto Bernabeu y me parece una herramienta muy útil. Me ha gustado que indique la medicación a tomar con las horas. Y que se vuelquen los datos es muy cómodo. Me parece una forma muy cómoda y fácil de llevar todo el tratamiento. Enhorabuena equipo por vuestro trabajo. **Developer response:** ¡Gracias por compartir tu experiencia con nosotros! Nos alegra mucho que encuentres a Salve como una herramiento muy útil y obviamente que hemos compartido esta alegría con todo el equipo. Estamos aquí para servirte y siempre estamos encantados de escuchar feedback positivo como también comentarios constructivos. Si tienes consultas o dudas sobre la app, por favor envíanos otro email a hello@salveapp.co.uk. Saludos cordiales de todo el equipo de Salve. ### 5/5 — Streamlined Communication *2023-09-18, version 4.136.1* I loved using this tool to communicate with my clinic. So much better than trying to stay on top of email threads! ### 5/5 — Streamlines fertility care *2023-09-13* I love being able to have all of my patient information and content in one spot. I used to have to use 3 different platforms and this simplifies everything **Developer response:** Thank you for your positive feedback! We're glad to hear you're finding Salve useful during your treatment. If you ever need any support with your account, please email us at hello@salveapp.co.uk and we'll be happy to help. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*