# Sam's Club Shopping & Delivery — user reviews > 4,933 indexed App Store user reviews of Sam's Club Shopping & Delivery by Sam’s Club, rated 4.90/5 from 5,354,635 ratings. - Source: https://appshunter.io/ios/app/sams-club-shopping-and-delivery/id382497397/reviews - App overview in markdown: https://appshunter.io/ios/app/sams-club-shopping-and-delivery/id382497397.md - Rating breakdown: 5★ 4,987,768 · 4★ 257,531 · 3★ 55,930 · 2★ 16,534 · 1★ 36,872 ## What do users think of Sam's Club Shopping & Delivery? Overall sentiment: neutral **Pros** - 🚀 Fast and convenient - 👍 Easy to use app - 💡 Useful features like Scan & Go - 🚗 Curbside pickup option **Cons** - 🐛 App crashes and glitches - 🤔 Inaccurate inventory and pricing information - 🤷‍♀️ Poor customer service and support - 🔑 Issues with login, payment, and account management **Commonly reported bugs** - App freezes and force closes during checkout - Location services not working as expected - Inconsistent behavior when adding/removing items from cart - Sync issues between app and in-store inventory **Most requested features** - Ability to add multiple pickup addresses - Better communication about order status and availability - Improved search and filtering options - Integration with other shopping/delivery apps ## Newest reviews (10 of 4,933) ### 2/5 — If not available, why allow adding to cart??? *2026-08-25, version 26.09.10* If not available, why allow adding to cart??? ### 3/5 — Need to change opinions *2026-08-25, version 26.09.10* I wanted to add extra sauce and all yellow cup rather than chocolate ### 2/5 — App is crashing! *2026-08-25, version 26.09.10* Even after installing, reinstalling, checking for my phones latest updates, this app glitches out and is un usable. Ever since the last drop for Pokemon cards the app has been glitching ever since. Works for the day the next day have to repeat. I tried to get customer service help and it’s just an AI robot and can’t seem to get through to anyone about this problem. Going back to Costco is the much safer and better bet! ### 4/5 — Loving This *2026-08-25, version 26.09.10* It's great to go into the store & explore the many things, but pick up has made my life easier! THANKS ### 1/5 — Cannot login *2026-08-24, version 26.09.10* App doesn’t let me login on iPhone 17 pro latest OS ### 1/5 — Bug *2026-08-24, version 26.09.10* I cant sign in! ### 1/5 — Too many problems and incorrect prices *2026-08-24, version 26.09.10* The app constantly freezes up and over charges on items creating too many problems. ### 5/5 — Delivery *2026-08-24, version 26.09.10* So easy to order and have Sam’s delivered. ### 5/5 — Thankful *2026-08-24, version 26.09.10* Lifetime customer first time ordering to ship. Truly feels like the future , thanks Sam. ### 1/5 — 26.9.10 Does Not Work *2026-08-24, version 26.09.10* Unable to get past loading screen with newest updated. Have deleted and re-downloaded. App Store link for support does not cover issues with app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Debit card issue *2026-08-25, version 26.09.10* It would not take my debit card even though my information was correct. ### 1/5 — Cannot log in *2026-08-25, version 26.09.10* Had to reset my password and after I did the app will not let me login. It also doesn’t delete all data when it is deleted as it still remembers my name when it is downloaded again. Please fix this issue ASAP ### 1/5 — Login button doesn’t function *2026-08-25, version 26.09.10* Can’t login, even after reinstalling app. ### 1/5 — Stopped Working *2026-08-25, version 26.09.10* App just randomly stopped working in-store while trying to check out. Uninstalled app, reinstalled app, hard reset iPhone…nothing hasn’t worked. ### 1/5 — Freeze *2026-08-25, version 26.09.10* I have to keep deleting and reload the app after I close it ### 1/5 — Not working *2026-08-25, version 26.09.10* Not letting me login ### 1/5 — Confusing *2026-08-25, version 26.09.10* Using the app is to confusing ### 1/5 — Fix the login bug *2026-08-25, version 26.09.10* When I click the login link, nothing happens. Uninstall and reinstall doesn’t fix the issue. Scan n go is the best feature and the app was great but can’t use it anymore. ### 1/5 — Frustrated User *2026-08-25, version 26.09.10* This used to be the best feature of coming to Sam’s Club. I have had nothing but issues with the app for the past 6 months. I have literally stayed out of Sam’s because the app will not let me log in. I can’t even get passed the local store feature. This is horrible. The attendant at the fuel stationed said she’s wasting so much time apologizing to customers that are just as fed up with the app. I had to figure out where my physical card is just to come in here to do a return. I’m seriously thinking about canceling my 20 year membership. ### 1/5 — New update *2026-08-25, version 26.09.10* In the past month, I had to uninstall and reinstall the app over 20 times because it wouldn’t load. It’s frustrating when you pull up to the gas station and the app doesn’t load. And I have to repeat the process every time I go to Sam’s Club and the gas station. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-08-25, version 26.09.10* Review app ### 5/5 — Grocery *2026-08-25, version 26.09.10* Exelaint very Ez ### 5/5 — Curbside pick up *2026-08-25, version 26.09.10* I just love the curbside pick up the people there are really nice. ### 5/5 — Online Ordering A+++ *2026-08-25, version 26.09.10* I love the ease and flexibility of ordering online and having my favorite, highly needed, products delivered to my house! Thank you Sam’s Club! ### 5/5 — Easy and quick *2026-08-25, version 26.09.10* This app is really easy to use and makes ordering for my pick up orders so quick and easy! ### 5/5 — Can’t live without! *2026-08-25, version 26.09.10* The Sam’s Plus membership is something I can’t live without. The free delivery to home, the scan and go, the free curbside pickup, it’s all so convenient. It just makes life easier in so many ways. ### 5/5 — Wish everything was this easy *2026-08-24, version 26.09.10* The app just like shopping in the store is simple and easy. Always a great experience whether shopping online or in store with scan and go... ### 5/5 — 5Stars *2026-08-24, version 26.09.10* I love the service ### 5/5 — Great service at the Sam’s Club bakery in independence *2026-08-24, version 26.09.10* Needed a customize a cake for Saturday pick up Lanora was amazing! She walked me through the process, talked me through the different flavors, showed me different colors of icing so I knew exactly what I was getting. Really appreciate the amazing service and great prices. Cakes, here are always delicious! ### 5/5 — Love Sam’s! *2026-08-24, version 26.09.10* They need to fix Walmarts cart! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*