# Samsung Family Hub — user reviews > 311 indexed App Store user reviews of Samsung Family Hub by Samsung Electronics Co., Ltd., rated 3.40/5 from 641 ratings. - Source: https://appshunter.io/ios/app/samsung-family-hub/id1194886976/reviews - App overview in markdown: https://appshunter.io/ios/app/samsung-family-hub/id1194886976.md - Rating breakdown: 5★ 308 · 4★ 77 · 3★ 32 · 2★ 29 · 1★ 195 ## What do users think of Samsung Family Hub? Overall sentiment: negative **Pros** - 🚀 Convenient shopping list - 📆 Calendar sync - 🖼️ Photo upload **Cons** - 🐛 Frequent crashes - 🔒 Login issues - ⚠️ Unreliable syncing - 🤖 Unintuitive interface - 🚫 Lack of features **Commonly reported bugs** - Login screen freezes - Inability to upload photos/videos - Inconsistent fridge contents display - Crashes on app launch **Most requested features** - Meal planner integration - Expanded shopping list capacity - Ability to edit Family Board - Streamlined login process - Improved iOS compatibility ## Newest reviews (20 of 311) ### 1/5 — App doesn’t work *2026-03-25, version 5.0.6* This app hasn’t been updated in years. Do better Samsung! ### 1/5 — Trash *2026-03-04, version 5.0.6* Trash ### 1/5 — No updates *2026-02-16, version 5.0.6* They have not updated the app for 4 years, and it constantly crashes and won't open on the new iOS. ### 1/5 — App Doesn’t Work *2026-01-19, version 5.0.6* I’m not sure when the last update was pushed out but the app doesn’t work. ### 1/5 — Problems with the app *2026-01-11, version 5.0.6* I have not been able to use the Samsung family hub app since I moved to my new house six months ago ### 1/5 — App doesn’t even work *2025-12-26, version 5.0.6* I just bought a new fridge, the app doesn’t even work. It says 404 error on the Samsung default site the app takes you to, to set up your new family hub account. Really? I may return the whole fridge. How does a company let it get like this? Who needs to be fired? Seriously. Just sad state of businesses today in this country. ### 1/5 — Shame Apple don’t make Fridge’s *2025-11-28, version 5.0.6* Utter garbage. Well I say that as it does nothing. It says log in to your Samsung user profile on the fridge then come back to the app. Logged in on the fridge, yet the app just says the same again. There are some very poor app creators out there and Samsung are definitely one of them. (Oh, and I have sent reports on other issues on the hub itself, as it doesn’t align to the guide but no surprise, no response. ### 1/5 — login page broken *2025-11-27, version 5.0.6* App is useless, keeps redirecting to login but webpage that has been broken for quite some time. Samsung doesn’t seem to care about it ### 1/5 — Dead app *2025-11-21, version 5.0.6* Apple should remove the app as it does not work. Got a new fridge and can’t even log in. Lame. ### 4/5 — App is unusable now *2025-11-17, version 5.0.6* If you want to connect your family hub fridge to app now this app doesn’t work they have moved it to SmartThings which is even better than this app ### 1/5 — Does not connect *2025-11-12, version 5.0.6* Tried to connect to app multiple times using various methods - does not work. ### 1/5 — Login broken *2025-11-06, version 5.0.6* Login leads to a dead link so the app is unusable. ### 1/5 — Impossible app *2025-11-03, version 5.0.6* Got app, followed all instructions multiple times and keep looping to same screen where it freezes. Spent an hour trying to connect to fridge and nothing. Will delete app and probably get rid of the fridge. ### 1/5 — Crashing *2025-11-02, version 5.0.6* App constantly crashes. Please do an update ### 1/5 — 하. 로그린 오류도 나네요 *2025-11-01* 왜그런건가요 ### 1/5 — Unusable *2025-10-26, version 5.0.6* I can not even get the app to open. A pop up prompting you to add your account to your device before use if the app prevents me from accessing any app features. I’m already logged into the same account on the device and I’ve updated all the apps. Unusable ### 1/5 — Shame on you Samsung FRUSTRATION CITY! *2025-09-28, version 5.0.6* This app doesn’t do anything it says it can. It’s generally a waste of time. I just want my Family Hub on the fridge to be an automated information place for my family to know what’s coming up etc. THAT I COULD UPDATE ON MY TABLET….instead of the frustrating hours of standing in front of my fridge. it doesn’t play nice with calendars and the links for setup help or YouTube videos are outdated and not helpful. What a complete waste of opportunity! ### 1/5 — Worthless *2025-08-31, version 5.0.6* The app used to be functional. Now it just crashes. Won’t even open to let me view the inside cameras let alone any other features. ### 1/5 — Doesn't work *2025-05-27, version 5.0.6* I've been using it for a couple years now and was very satisfied. Now I cannot link to the refrigerator no matter what I do. Worthless app taking up space on the phone now. ### 1/5 — Needs upgrade *2025-03-11, version 5.0.6* Unable to sign in using phone number and email. It recognizes both then when I go to update my password says ID does not exist! But it sent me a code and a link… ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t load *2026-08-07, version 5.0.6* Each time I attempt to log in it gives me a error ### 1/5 — It’s a shame *2026-08-04, version 5.0.6* They make these really cool refrigerators that can barely get on the internet, and 90% of the time their app doesn’t work. Why even bother! Rip off ### 1/5 — Terrible app *2026-07-24, version 5.0.6* That’s why I don’t like Samsung products. The company looks like a tech testing lab and we are the lab rats. They are not stable in their software environment. ### 1/5 — App fails to open *2026-07-16, version 5.0.6* I bought a new Frige. Installed Samsung hub family app and it doesn’t work. Shows error code 400. ### 1/5 — Legit doesn’t work *2026-07-11, version 5.0.6* Just for a brand new Samsung fridge and this app does not work or connect with fridge. Unreal. Get it together Samsung. ### 1/5 — Useless *2026-07-07, version 5.0.6* The app doesn’t work. Error code appears when you try to get on the app. No way to update or upload pictures. Worthless purchase ### 1/5 — This app doesn’t work *2026-07-02, version 5.0.6* The app doesn’t work it never opens only gives an error message and I’ve tried deleting and reinstalling and still don’t work. ### 1/5 — App doesn’t even work *2026-05-21, version 5.0.6* I just bought a new fridge, the app doesn’t even work. It says 404 error on the Samsung default site the app takes you to, to set up your new family hub account. Really? I may return the whole fridge. How does a company let it get like this? Who needs to be fired? Seriously. Just sad state of businesses today in this country. UPDATE Months later still doesn’t work. I’ve uninstalled the app and reinstalled. It DOESNT EVEN GO TO THE SITE. Reddit is full of complaints saying the same! ### 1/5 — App not working *2026-04-20, version 5.0.6* The app is not working. There is a error to login and don’t let navigate trought the app at all ### 1/5 — Fix this app *2026-04-17, version 5.0.6* We have a smart fridge and this app is what’s needed to load pictures ect. This app hasn’t worked in a really long time, it open and immediately shuts on its own. ## Most praised reviews (10 highest-rated) ### 5/5 — pretty well *2021-08-17, version 5.0.5* strongly recommend it to everyone ### 5/5 — i like it *2021-08-17, version 5.0.5* The more I learn about this app, the more I love it ### 5/5 — K *2021-08-17, version 5.0.5* It’s interesting. Very helpful ### 5/5 — Zerick *2021-08-17* It took me hours to do it by shortcuts but this app changed my life! ### 5/5 — Cool *2021-08-17* all you have is useful ### 5/5 — La recomiendo *2021-08-17* make your home screen aesthetic. ### 5/5 — wow *2021-08-17* I really love the app ### 5/5 — Family hub *2021-07-28, version 5.0.5* My family hub doesn’t work what do I have to do to upload pictures to my refrigerator? ### 5/5 — How can i go back to the 4.0 version i love the family hub so much easier *2021-07-28, version 5.0.5* How can i go back to 4.0 softwear i hate the 6.0 and hate the smart app ### 5/5 — Love so far, but... *2021-05-11* We have had this new refrigerator for 5 days and live it so far including this app and smart things app. The only down side so far is that you cannot download any afoot so apps. The only apps available are the ones that are preinstalled. Hope that will change soon. Thanks **Developer response:** Hi, we are glad that you like our app. We will surely take your feedback and for any further assistance on the product kindly write us a mail stating your concern to (https://familyhubcare.zendesk.com/hc/en-us/requests/new). Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*