# Samsung Gear 360 — user reviews > 306 indexed App Store user reviews of Samsung Gear 360 by Samsung Electronics Co., Ltd., rated 1.80/5 from 90 ratings. - Source: https://appshunter.io/ios/app/samsung-gear-360/id1214791825/reviews - App overview in markdown: https://appshunter.io/ios/app/samsung-gear-360/id1214791825.md - Rating breakdown: 5★ 11 · 4★ 3 · 3★ 5 · 2★ 5 · 1★ 66 ## What do users think of Samsung Gear 360? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Great 360 experience - 👍 Works well with iOS - 🚀 Smooth video stabilization **Cons** - 🐛 Frequent crashes and disconnections - 🐛 Compatibility issues with iOS 13 and newer devices - 🐛 Buggy firmware updates - 🐛 Live streaming not working on iOS - 🐛 Inability to save/download high-resolution photos and videos **Commonly reported bugs** - App crashes when trying to connect to the camera - Unable to update firmware on iOS devices - Gear 360 not detected by the app on iOS - Saved media not showing up in the app's gallery **Most requested features** - Live streaming support for iOS - Ability to edit and crop 360 photos/videos within the app - Improved compatibility with older Gear 360 models - Better firmware update process ## Newest reviews (18 of 306) ### 2/5 — Won’t connect *2025-06-06, version 1.7.20071601* When I try to connect it it just keep telling me to connect it again even though it’s already connected and currently it’s not showing many features on the app or any of the photos. ### 2/5 — It’s 2025, still not good. *2025-04-01, version 1.7.20071601* App crashes, camera disconnects from iphone constantly, no live view, exporting takes way too long, crashes during exports anyway, and battery on camera barely lasts for any practical use. I’m honestly surprised samsung, of all companies, would release a product like this. However, price explains itself for a budget go-pro. ### 2/5 — I need last update *2023-08-21* I need last update for gear 360 app ### 3/5 — Please update *2023-06-25, version 1.7.20071601* Please update app. Program is good but can not save video? When saving video counting up to about 9%, then it stops saving. Very annoying and frustrating when videos are unable to save and view at another time. It can only view within the app. It needs to allow saving video to the phone. Programmers, please fix issue. Thanks ### 1/5 — Can’t update login info. *2023-01-28, version 1.7.20071601* Used this in the past and now I can’t log in or update my login. What gives? ### 1/5 — 2 Samsung Gear Kamera nutzlos *2023-01-01* Ich habe 2 Samsung 360 Grad Kameras, beide kann ich mit IOS nicht verbinden. ### 4/5 — Erro ao carregar vídeo *2022-12-26* Quando quero guardar o vídeo o app desliga ### 1/5 — Lixo puro *2022-11-12* Como tudo da Samsung. É tela verde, superaquecimento… E um software horrível. Impossível conectar ultimamente. E a mensagem de que foi descontinuado. Somos feitos de trouxas. Não era pra menos, esperar o que duma empresa cujo líder esteve envolvido em corrupção com o governo da Coreia? Tinha que ser extinta essa empresa. ### 1/5 — Does not work *2022-08-29, version 1.7.20071601* This app does not work is a waste of time ### 1/5 — Had to buy a a note5 from 2017 to use my Gear360.. *2022-08-07, version 1.7.20071601* App no longer works on iOS. Big sustainability fail on Samsung’s part to drop support on these devices. How many will end up in landfills because the owners couldn’t figure out why the app doesn’t work? Sure, you can use the desktop app to stitch but there is no stabilization like on the phone app. I ended up buying an old Android phone for $35 just to be able to reliably connect to the phone and frame and stabilize my shots. @essdc ### 3/5 — It’s ok *2022-06-03, version 1.7.20071601* I know this app isn’t supported by Samsung anymore but I still like it. It works. Only problem is that you can’t save the ‘’earth view” mode, which I like. ### 1/5 — Samsung Gear 360 *2022-04-18* Samsung S20+ обновился до 11 андроида, перестало работать. На iPhone 5 когда-то работало приложение, специально под камеру купил iPhone 7, и здесь не работает!!! Очень плохо, что Samsung не любит своих покупателей. ### 1/5 — Mauvaise application *2022-03-18* Application ne connect pas avenc l iPhone correctement. Très mauvaise application. Régler vos bugs , j’ai vu un commentaire qui a un ans qu il se plains de ce bug ### 1/5 — Password??????? *2022-02-20, version 1.7.20071601* What the heck is the password? It doesn’t show it at anytime ### 1/5 — Very Poor. *2022-02-02, version 1.7.20071601* I can’t believe how poor Samsung are at product support. Even when this was supported the app was terrible. I’ve seen better software from unbranded Chinese companies. Never again will I buy Samsung hardware. Disgraceful. ### 1/5 — Gear 360 *2021-12-23* Поддерживает приложение первое поколение камеры gear 360???? ### 1/5 — Discontinued? So give me back my money! *2021-12-19, version 1.7.20071601* Give me back my money for my 360 Samsung camera! 😡 ### 1/5 — Vão Se F…. *2021-10-21* Sem compromisso com cliente… Go IOS ## Most critical reviews (10 lowest-rated) ### 1/5 — Samsung wth *2026-08-05, version 1.7.20071601* Samsung were among the first to come out with a 4k 360 camera for consumers. The lack of support for their products is such a wasted opportunity that allowed Insta360 and DJI to leapfrog them in one of the hottest spaces in consumer electronics. The lack of continuing support is why I no longer buy ANY Samsung products, nor do I recommend them. It’s too bad, because once they were innovative and great, but now they’re reduced to building gray market products like those found in Walmart, with warranty and support to match. ### 1/5 — Doesn’t work!!! *2024-11-07, version 1.7.20071601* This app refuses to connect to the camera. I can get my phone to connect to my 360 cam but the phone will not connect to the camera via the app. Total garbage. Will never buy another Samsung product again!! They make junk and kill off their support faster then their products come out. Junk!! ### 1/5 — And I thought the Android app on Samsung phones was bad *2024-07-24, version 1.7.20071601* This app is beyond garbage. It’s ADVANCED garbage. The workflow requires connecting and disconnecting from WiFi networks, and even if the workflow was simpler, the app crashes constantly. Ok, I was using this app on an iPhone 6, and it’s old, but so is the app. Samsung, I beg of you to just make it open source, omg, your apps on both Android and iOS are just complete dog doo. ### 1/5 — Camera doesn’t connect to app anymore *2024-02-29, version 1.7.20071601* The app used to work, but it doesn’t anymore. This app is trash, and I’m glad I don’t have a Samsung phone. If the app is this bad, I cannot imagine how bad their other devices are. ### 1/5 — Force to make open source *2024-02-17, version 1.7.20071601* You should make everything open source since you discontinued it it’s not our fault your a garbage company. Also you can’t even livestream to YouTube because of improper google app setup ### 1/5 — Absolut unbrauchbar *2023-11-27* Habe die gear 360 seit 2018. Das ein namengafter Hersteller wie Samsung nicht in der Lage/gewillt ist eine funktionierende App für IOS oder MacBook zu liefern ist eine Schande. Somit erstmal mein letztes Samsung Gerät. ### 1/5 — Do not work *2023-06-27, version 1.7.20071601* Gear 360 app on IOS iPhone 14 does NOT work connect then you uninstalled good bye ### 1/5 — Utterly useless. *2023-06-06, version 1.7.20071601* Great hardware, rendered useless by dreadful software support. ### 1/5 — Pain and waste of time *2023-04-29, version 1.7.20071601* Samsung DevOps don’t you test your product. It’s doesn’t work! And super glitchy! ### 1/5 — Technology Sometimes Bogus *2023-04-11, version 1.7.20071601* I don’t know if I trust technology in the coming future because of this possible discontinuation. I understand most of smart products that come with mobile app integration are really convenient but later on the developer decides to obsolete the app, although the physical product is still serviceable & working, and no longer useable just because of discontinuation and can be disappointed towards most of consumers. I tried to look for the alternate way of mobile app to be functional for Gear 360 as of present. The device is still working, the only issue is no longer viewable due to app phased out. Just like I wanna use Walkman that I purchased from 80’s but I can’t use it due to Sony took it away just because it’s obsolete product. How fair could this be for loyal consumers? ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2023-03-31, version 1.7.20071601* Hey dont listen to all the negative comments the app works fine on my IPHONE XR last version. The only issue i have is when u record a video you dont get to see what you're recording till you finish recording and see it in the gallery, other than that it works fine and it's nice. Worth the. Money ### 5/5 — confusing at first, but it definitely works and is somewhat intuitive *2022-06-25, version 1.7.20071601* i saw a lot of concerning comments about the app and product left in the review section so i was definitely worried. but after figuring it out i think i have some solutions. after turning it on you have to press the bluetooth/mode button to get to the connect to ios or android. when you press that it will give you a username and password. the password is the 8 digit code on the bottom of the small screen. you can go to the wi-fi section in settings on your phone and look for the device listed as a wifi network. after connecting just to to the app and it will work. ### 5/5 — Need help setting up a 2016 Gear 360 SM-C200 *2021-01-13, version 1.7.20071601* I have an iPhone 12 and a fairly new HP desktop. I keep reading nothing but amazing reviews about this exact model but I need some help setting it up. I have the activation product key because mine is brand new and had never been opened. If anyone could help me I’d really appreciate it! I keep getting an error message and I’ve tried it a bunch of ways Thank you very much! Jeff in CA ### 5/5 — iOS não funciona *2020-10-06* Versão 13.5.1 do iPhone XR não abre o aplicativo! Pede nome e senha e colocando aparece a msg de erro favor atualizar ### 5/5 — Good app 360 *2020-07-23* sometimes it’s complicate te connect ### 5/5 — Great 360 experience!!!! *2020-07-23, version 1.7.20071601* Samsung Should provide update for iOS 14 as it is about to release. Disappointing!!!!!!! Waiting for new 360 camera with enhanced features and better support. ### 5/5 — Works great w/ios13 *2020-02-09, version 1.7.19102401* Works great, connects great once the Gear360’s username/password is entered in correctly... just copy it as shown and enter it into your iPhone ...if it doesn’t work, YOU are the problem, you’re doing something wrong. Just wish their was more options in the settings, otherwise it works good. ### 5/5 — They fixed it!!! *2019-12-21, version 1.7.19102401* Works awesome again. Thank you!! Great app great product. Highly recommend ### 5/5 — Thank you for updating support. *2019-11-01, version 1.7.19102401* Thank you for the update, even though it did take a while. It now fully works again. We users would like to see more updates come through. Thank you again for the update! ### 5/5 — Application not connecting *2019-10-27* I need updated version of this application to you I am not able to connect my camera because I have updated my mobile IOS 13 kindly release the latest version plz **Developer response:** Dear user, we have some great news! Our development team has fixed the connectivity issue in the latest update. Please update your Gear 360 app and follow this guideline if you face any difficulties: https://tinyurl.com/G360ConnectingWithiOS13 (Gear 360: Connection with iOS 13) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*