# Samsung Smart Washer — user reviews > 275 indexed App Store user reviews of Samsung Smart Washer by Samsung Electronics Co., Ltd., rated 1.60/5 from 270 ratings. - Source: https://appshunter.io/ios/app/samsung-smart-washer/id606131806/reviews - App overview in markdown: https://appshunter.io/ios/app/samsung-smart-washer/id606131806.md - Rating breakdown: 5★ 26 · 4★ 11 · 3★ 7 · 2★ 14 · 1★ 212 ## What do users think of Samsung Smart Washer? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Washer and dryer work well - 🤖 Diagnostic tool for error codes **Cons** - 🐛 App doesn't connect to washer/dryer - 🔌 Connectivity issues with WiFi - 🤷‍♀️ Limited functionality compared to manual controls - 🕰️ Notifications and monitoring don't work as expected - 🗑️ App is outdated and unsupported **Commonly reported bugs** - App crashes frequently - Fails to recognize connected appliances - Inconsistent performance across devices **Most requested features** - Ability to control washer/dryer remotely - Customization options for wash/dry cycles - Compatibility with more appliance models - Improved notifications and monitoring features ## Newest reviews (11 of 275) ### 1/5 — Doesn’t work on dryer *2024-12-25, version 2.1.39* Where is the dryer option ### 1/5 — Smart Care *2024-12-14, version 2.1.39* App is for washer only, not dryer. No app search results for dryer only. Chat support took me to a range discussion, not dryer. Dryer voice support tried to sell me a replacement because repair cost would equal cost for a new appliance. ### 1/5 — Appli smart washer *2024-10-07* Je me demande à quoi ça sert d’avoir une application qui ne fonctionne pas. J’ai essayé à maintes reprises de connecter ma machine à l’application mais en vain. Si vous avez des solutions a me proposer, je suis prenante car j’aimerai bien que ça fonctionne. Dans le manuel, ça demande de maintenir la touche option et arrêt déféré simultanément pendant 3 secondes pour activer la fonction smart washer mais j’ai essayé plusieurs fois, ça ne fonctionne pas. ### 1/5 — Non legge un bel niente *2024-07-14, version 2.1.39* L’app non è ottimizzata correttamente per leggere i codici di errore tramite fotocamera e non penso sia un problema del mio cell dato che ho un iPhone 14 Pro Max, per fortuna c’è la possibilità di comporre il codice manualmente ### 1/5 — Junk Products *2024-07-13, version 2.1.39* Samsung products are complete trash!!! Will never buy another product made by this company. The smart care is a joke after 4 years there’s no support for the appliances washer/dryer I purchased. Here I am looking to have to replace the trash appliances I wasted my hard earned money buying 4 years ago! Lasted 4 years!!! Really Samsung!! ### 1/5 — Não funciona no iPhone *2024-02-02* Aplicativo continua não lendo código de erro e não permite incluir manualmente o código. Muito ruim ### 1/5 — One star *2024-01-01, version 2.1.39* I’m only giving this a one star because I wish you could use it like the Smart things app. My laundry is in my basement so it would be nice to know when my washer is done without having to go down to check or set an alarm. I like the smart things app because it tells me when my fridge door is opened and closed. I just wish this one was the same. ### 1/5 — If I could give zero stars *2023-10-26, version 2.1.39* I outfitted my house with all the newest appliances in 2013 that Samsung had to offer, the apps were glitchy at best. Recently I went to relook at the apps and found that they aren’t even available anymore for the models of appliances that I still own. They figure you’ll spend $25k on appliances then when they changes all the apps and make them obsolete then you will just rebuy all the appliances so you can use the new app they offer. Um no. These are the last Samsung products that I will buy. Over the years I’ve had many and they don’t support any of their earlier products. You can’t find the parts to fix them, you get no support at all. I would rather buy from any other company than this one, and let me tell you, my whole house is covered head to toe with their products. As each issue arises with each one, I replace it with a non Samsung brand. Just because a model is an older one shouldn’t mean that the company who made that model should abandon it. The products don’t last, then when you need to fix them the parts have become obsolete, then when you try to get support it’s a joke because there isn’t any. They just send you in circles instead of telling you they can’t help you. ### 1/5 — Trash and garbage *2023-09-24, version 2.1.39* Bought a brand new washer and dryer set with smart care and almost two years later, have yet to be able to use said feature. The crappy app only recognizes the washer’s code, never the dryer. And even though the washer’s code is recognized, I still can’t control the washer from the app, because there’s no way to see the supposedly linked washer to be able to do anything with it. Waste of money and time. ### 1/5 — What’s the point?! *2023-08-30, version 2.1.38* New washer/dryer do thought I’d follow recommendations. After the Country selection, the app offers no other options - no add equipment, no choose anything… USELESS APP! If you want to offer this for your equipment, you should make sure it works first! ### 1/5 — Samsung Smart Care for Dryer *2023-06-16, version 2.1.38* Do you actually have an app for the dryer? ## Most critical reviews (10 lowest-rated) ### 1/5 — Huh? *2026-08-04, version 2.1.39* Does this app actually do something? ### 1/5 — Não funciona *2026-07-12* Não funciona ### 1/5 — Worst solution ever *2026-04-08, version 2.1.39* Leave it to Samsung to create a more complicated solution to something as simple as post codes for a motherboard. This could be searchable. But instead I spend 5 minutes trying to get this app to correctly identify something that could easily be “C6”. And in the end it tells me nothing is wrong with my non-functioning dryer. ### 1/5 — App *2026-01-22, version 2.1.39* No sirve para nada la app ### 1/5 — Review *2026-01-18, version 2.1.39* Not working at all. Useless. ### 1/5 — Black samsung *2025-12-17, version 2.1.39* Allways Wont connect to my big black Samsung washer ### 1/5 — Inutile *2025-12-05* Redirige vers un centre d'aide à appeler qui redirige vers un contacte WhatsApp qui est un robot qui répète la même chose en boucle sans pouvoir aider. ### 1/5 — Terrible *2025-10-25, version 2.1.39* Manual, internet says to use app for basic settings like turning off the end of cycle chime, etc. There are no options/setting to do this. This app is terrible. ### 1/5 — Não funcionou no meu iphone *2025-04-09* Infelizmente não funcionou no meu iphone. ### 1/5 — Esto es una aplicación de Samsung?? *2025-02-17, version 2.1.39* Pero qué clase de broma es esto?? No sirve para absolutamente nada!! Y será estilo de vida para perder los nervios!! Por qué piensas q vas a poder controlar una lavadora de 800 euros!! Y no sirve para nada!! ## Most praised reviews (10 highest-rated) ### 5/5 — Excellente Application ! *2026-06-12* Ayant utilisé Smart Washer pour la première, la correction du défaut de mon lave-linge a été effectuée en moins d’une minute ! Les commentaires négatifs de certains utilisateurs n’ont donc pas lieu d’être ! Merci Samsung pour votre implication et votre sérieux dans tous les domaines ! 😊👏🙏👌 ### 5/5 — Дуже хороший додаток *2026-04-15, version 2.1.39* Я вже можу підключити правку будь-яку від Samsung і ще iOS підтримка 8 ### 5/5 — Funciona *2025-10-05, version 2.1.39* Está en español y reconoce el código que aparece en la pantalla de la lavadora. Te dice si la lavadora tiene algún problema, en mi caso lo probé y aunque no tenía ningún problema, si me dio el reporte ### 5/5 — Приложение работает *2025-08-23* Скачала прил.после 5лет пользование машинкой). Все работает, просто нужно тщательно читать что пишется и правильно выполнять указания. Спасибо разработчику. ### 5/5 — Класс👍 *2025-07-07* Приложение очень хорошее, надеюсь не испоганят хороший интерфейс на новый ### 5/5 — Funcionou perfeitamente *2024-06-08* Funcionou perfeitamente para mim. Segui as instruções e consegui resolver o problema da minha máquina. ### 5/5 — App muito bom *2024-02-10* Prático e rápido! Não consegui ler o código, mas coloquei manualmente e já deu o diagnóstico. ### 5/5 — 옛날에는 별로였으나 지금은 괜찮네요. *2023-12-24* 한국어 지원도 되구요, 인식도 잘되고 괜찮네요. ### 5/5 — Très bonne application *2023-08-15* Très bonne application problème résolu ! Au lieu de faire appel à un réparateur ou pire jeter la machine, grâce à l application qui a identifié le problème ( capteur de porte ) nous avons résolu le problème nous meme en peu de temps. ### 5/5 — Tutto ok 👍 *2023-02-10, version 2.1.38* Ho trovato facile difetto 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*