# Samsung Sound — user reviews > 90 indexed App Store user reviews of Samsung Sound by Samsung Electronics Co., Ltd., rated 1.70/5 from 52 ratings. - Source: https://appshunter.io/ios/app/samsung-sound/id6758031218/reviews - App overview in markdown: https://appshunter.io/ios/app/samsung-sound/id6758031218.md - Rating breakdown: 5★ 6 · 4★ 3 · 3★ 1 · 2★ 2 · 1★ 40 ## Newest reviews (17 of 90) ### 3/5 — Kein Widget *2026-07-17* Bitte eine Widget hinzufügen Warum kann man die Soundbar nicht über die App ein oder ausschalten? Über die Smartthings app ging es doch auch… ### 3/5 — An sich gute Idee eine extra App für Soundbar etc. aber… *2026-07-16* Viele Optionen die in der Smart Things App vorhanden waren, fehlen hier leider komplett ### 1/5 — Why *2026-06-27, version 1.1.44.54* Have spend 30min to connect it to the app. Keeps connecting and I can see it on my BT list of devices. Forget the device and try the process again, and does the same thing. Deleted and tried again, app does not recognize it whilst it automatically registers on my BT devices. I forget it and start again and again and again, how many agains was that, surely not enough for the half hour I have spend getting more and more frustrated. It’s not the first time I am connecting something with BT but it surely has been the only one that has frustrated me to no end. ### 1/5 — Не работает *2026-06-26* Саундбар Samsung 990h не подключается. Вот такой вот флагман **Developer response:** Здравствуйте. Приносим искренние извинения за неудобства с нашим приложением. Чтобы быстро решить проблему подключения саундбара, пожалуйста, отправьте точную модель и подробное описание проблемы на адрес электронной почты ниже. Мы проведем расследование и окажем вам помощь в кратчайшие сроки. Спасибо. ※ Email: soundapp.tf@samsung.com ### 1/5 — Нет связи *2026-06-24* Саундбар HW-Q990H «не в сети», при этом он в сети. Либо региональные ограничения, тогда почему не удалять приложение из Российского апстор, либо руки кривые у разработчиков? **Developer response:** Приносим свои извинения за неудобства. Статус "онлайн" отображается только когда телефон и саундбар подключены к одной сети WiFi. Пожалуйста, проверьте, изменилась ли WiFi-сеть на вашем телефоне. Если проблема сохраняется, отправьте детальное описание на адрес ниже, и мы разберемся. Спасибо. ※ Email: soundapp.tf@samsung.com ### 1/5 — Völlig nutzlos *2026-06-23* Kann meine Soundbar über die App nicht steuern. Angeblich wäre sie in einem anderen Netzwerk verbunden. Habe nur ein WLAN Netzwerk zuhause und über die SmartThings App alles kein Problem. Der Datenmüll wird direkt wieder gelöscht **Developer response:** Hallo. Wir entschuldigen uns herzlich für die Unannehmlichkeiten mit unserer App. Um das Verbindungsproblem mit Ihrer Soundbar schnell zu beheben, senden Sie bitte das genaue Modell und eine detaillierte Problembeschreibung an die E-Mail-Adresse unten. Wir werden das Problem untersuchen und Ihnen schnellstmöglich helfen. Danke. ※ E-Mail: soundapp.tf@samsung.com ### 3/5 — Things not working *2026-06-22, version 1.1.44.54* This App is better than Samsung Smarthings if u want to manage just your Samsung audio device. But signin with Alexa doesn’t work, it keeps spinning. I have Alexa app installed in my phone but not working. Also would be nice to have a button to quickly speak with Alexa. It’s an app to improve ### 1/5 — Sound bar *2026-06-21, version 1.1.44.54* Intermittent. Sometimes connects but most of the time it disconnects. SmartThings has no issue ### 1/5 — Ne fonctionne pas *2026-06-21* Barre de son associée mais l appli me dit qu elle est hors connexion. Impossible a utiliser ### 4/5 — Works Fine *2026-06-21* Not sure of the point, the same controls exist in smart things app. ### 1/5 — Unusable *2026-06-21* The SmartThings app always worked fine with my Q990F. It recommended I use this new app. Now it wants to re-setup WiFi for some reason and errors out and can’t connect. Says to remove from Bluetooth settings on my phone, but it’s not there. Now my sound bar is freaking out with the WiFi connection which was perfect before. I’ll just use SmartThings until this app actually works. Maybe I’ll try to factory reset the sound bar and add it again. ### 1/5 — Local network problem *2026-06-20* My router has 6ghz service enabled that my iphone is connected to. This creates a problem while connecting to the device compared to using Smart Things. I don’t have any problems with Smart Things. ### 1/5 — 연결안됨 *2026-06-20* 자꾸 연결실패하고 블루투스 설정 확인하라는데 아무리 해도 안됨 **Developer response:** 안녕하세요. 이용에 불편을 드려 죄송합니다. 문제 해결을 위해 번거로우시겠지만 "soundapp.tf@samsung.com" 로 모델명과 세부 증상을 보내주시면 확인 후 회신드리겠습니다. 감사합니다. ### 1/5 — Worst privacy breaching app ive ever seen *2026-06-19, version 1.1.44.54* Its literally worse than any meta app, which is already lowest u can hit ### 1/5 — Update now won’t connect *2026-06-14* Latest app update now won’t connect network to S series soundbar, During setup after pressing “minus” to connect to soundbar the next step is stuck. It keeps saying to connect mobile device to same network as speaker, which it already is connected to. **Developer response:** Hello. We sincerely apologize for the inconvenience with our app. To help us resolve your soundbar connection issue quickly, please send the exact model and a detailed description of the problem to the email below. We will investigate and assist you promptly. Thank you. ※ Email: soundapp.tf@samsung.com ### 3/5 — Keine Deezer *2026-06-13* Unterstützung. Schade. Warum muss man die Standortdienste aktivieren um das Gerät hinzu zu fügen? ### 1/5 — Useless *2026-06-13, version 1.1.44.54* Bought brand new soundbar (Q990H) doesn’t connect with the app. Great start Samsung. What’s next I wonder. ## Most critical reviews (10 lowest-rated) ### 1/5 — Where is 2025 model *2026-07-25, version 1.1.46.68* Why older 2024 model supported but not 2025 model ### 1/5 — hw-q800f 사용중인데 다끊김 *2026-07-21* 새로운 앱 나왔다고 깔면 좋다길래 깔았더니 티비랑 연결 먹통 나오던 소리도 안나오고 재부팅하고 앱이랑 연결 끊고 스싱이랑 붙이니 다시 잘됨 이거 나오고 빅스비도 없어지고 스피커 바에서 말하는 기능도 사라짐 왜 잘 쓰던 있던 기능을 없애고 더 불편하게 만드냐 다시 되돌려 놓아라 ### 1/5 — Won’t connect to my network *2026-07-21, version 1.1.44.54* Useless if you can’t set it up. The older SmartThings app has no issue connecting. ### 1/5 — Never able to get this app to work *2026-07-20* I’ve never been able to get this app to properly connect to my new Samsung soundbar, model# HW-Q990H. Initially it would not connect at all. I waited a few weeks and later re-download the Samsung Sound app again. This time I was able to get the app to recognize and connect to my soundbar, but even after a connection and streaming music from my iPhone with Apple Music app through Bluetooth…it would not let me control any of the settings on my Soundbar and still acted like it did not recognize my soundbar. Don’t waste your time trying to use this app. Use the Samsung “Smart Things” app instead which will let you manage the settings on your Soundbar and other Samsung devices. ### 1/5 — Awful *2026-07-15* Soundbar starts disconnecting audio now and must reinstall old app to change device settings not in this app like sleep settings. ### 1/5 — Surround speaker setup missing *2026-07-12* The settings to configure surround speakers as front / rear ( private / grouping ) is missing here but available in smart-things. This is bad as this is app dedicated for sound devices and few settings is missing for a sound device ironically!! Also add support for Apple Watch version. ### 1/5 — Can’t get past Wi-Fi Connect *2026-07-12* Keeps telling me to go to settings even after making sure phone and network selection point to a 5G network. Terrible setup ### 1/5 — Nao funciona *2026-07-06* App nao localiza soundbar ja conectada ao smart things, pessimo **Developer response:** Olá. Pedimos desculpas sinceras pelos inconvenientes com nosso aplicativo. Para ajudar a resolver rapidamente o problema de conexão da sua soundbar, envie o modelo exato e uma descrição detalhada do problema para o e-mail abaixo. Investigaremos e o assistiremos prontamente. Obrigado. ※ Email: soundapp.tf@samsung.com ### 1/5 — Connection impossible au wifi *2026-07-05* HW-990H l application detecte bien l appairage en bt avant d essayer de se connecter au wifi 2.4 Ghz mais impossible continuer le paramètrage. **Developer response:** Bonjour. Nous nous excusons sincèrement pour les inconvénients avec notre application. Pour résoudre rapidement le problème de connexion de votre barre de son, veuillez envoyer une description détaillée du problème à l'adresse e-mail ci-dessous. Nous examinerons le problème et vous aiderons rapidement. Merci. ※ Email: soundapp.tf@samsung.com ### 1/5 — Buggy and and a step backwards *2026-07-03* The previous app i never had issues, this app wifi drops randomly and I have to reset the soundbar. Setup was messy and took multiple times till it somehow just stopped crashing. I hope they fix this soon Update: still doesn’t work properly at times the arc doesn’t properly set the hdmi resulting in it just not working. Until for reset, never happened with the previous app. SAMSUNG FIX YOUR APP ## Most praised reviews (10 highest-rated) ### 5/5 — Why I bought more Samsung Speakers *2026-06-24* Takes some time to learn but the functionality is unbeatable, I can only hope this app stays alive for a LONG time as I just bought some more speakers just for it! ### 5/5 — Works well *2026-06-12* Not sure why so many negative reviews, I was able to connect to my soundbar within seconds. ### 5/5 — Getting much better *2026-06-10, version 1.1.44.54* A rough start but now looking good as additional hardware is supported. It would have been good to advise users when they attempt to add a model if it is supported yet or not. ### 5/5 — Worked with Music Frame *2026-06-06, version 1.1.44.54* Simple switch from the Smarthings app over to this one. Just pushed the volume down button, updated firmware in app and up and running. ### 5/5 — Отличное приложение *2026-06-06* Не понял негативных отзывов. Я подключил и настроил с первого раза без пробоем и без vpn. Русский язык, симпатично выглядит. Подключал к саундбару q930f ### 5/5 — Official App Non-Support *2026-06-05* The official Samsung Sound app,….wait for it….excludes support for ALL of last years (2025) Samsung Soundbar models ie/ HW-Q9**F. Over there in Gumi,S Korea you guys are really smoking too much KimChi ### 5/5 — Doesn’t connect to HW-Q990F *2026-05-29, version 1.1.44.54* How come the software support an older version of the Hardware HW-Q990D but Doesn’t connect to HW-Q990F ### 5/5 — Why the bad reviews? *2026-05-22, version 1.1.44.54* Honestly this app is loads better at connecting to my Q-series soundbar compared to SmartThings. SmartThings - Open App, select devices, select my device, wait, soundbar settings are there. This app - Literally just open it ### 5/5 — 꾿 *2026-04-15* 스피커도 예쁘고 연결이 잘되서 좋네욤 ### 4/5 — Pretty good overall *2026-07-25, version 1.1.46.68* The app is pretty good overall and gives you access to all the settings. One thing I would like to see in the future is displaying what the current audio format is e.g. Dolby digital plus, Dolby Atmos, DTSHD, DTSX etc. Rather than having to try and use the display on the bar itself. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*