# SamTrans Mobile — Mobile ticketing/trip planner

> Official mobile app for purchasing and using SamTrans bus fares. (iPhone/iPad app by Bytemark, Inc..)

- Source: https://appshunter.io/ios/app/samtrans-mobile/id1430107073 (this page in markdown: same URL + `.md`)
- Developer: [Bytemark, Inc.](https://appshunter.io/developer/925346607)
- Category: Travel
- Price: Free
- Rating: 3.60/5 from 138 App Store ratings · 46 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 87 MB
- Languages: American English, Filipino, European Portuguese, Chinese (Simplified, China), European Spanish, Vietnamese
- Released: 2018-09-01
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/samtrans-mobile/id1430107073/reviews.md

## What is SamTrans Mobile?

The official SamTrans Mobile ticketing app lets you use your phone to pay your fare on any SamTrans local or express routes. Just download the free app, register your debit/credit card in our secure system, and we’ll get you where you need to go.

WHAT YOU CAN DO WITH THIS APP:
* Pay bus fare using your phone without having to carry cash or worry about exact change.
* Buy and use fares instantly using a debit/credit card for a single fare or multiple fares for a group of riders. Mobile tickets must be used within thirty days.

HOW IT WORKS
Tickets:
1. Go to Buy Tickets
2. Choose mode of travel
3. Add tickets to cart
4. Checkout
5. Activate ticket when bus arrives
6. Show ticket to driver

COMMON QUESTIONS
How do I pay for my tickets in the SamTrans Mobile app? 
Debit or credit (American Express, Visa, MasterCard, and Discover) cards are accepted. 

Can customers use a commuter debit card? 
Yes, provided you have funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.

If I am having a problem loading the application, who should I call? 
Please call customer service at 1-800-660-4287. All problems should be directed to customer service which is available: weekdays 7am – 7pm, weekends & holidays 8am – 5pm.
Do I need an internet connection to buy or use tickets? 
You will need an internet connection to buy and activate bus passes. However, if you save the purchased tickets in your device, you will not need to have internet connection to activate them.

IMPORTANT REMINDERS:
- Don’t uninstall the SamTrans Mobile app or erase your phone while you have active tickets on it. This will cause you to lose your tickets. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Before uninstalling the app or resetting your phone move tickets to the cloud (See Frequently Asked Questions for info).
- Activate your ticket right before boarding
- Show your ticket to the driver upon boarding
- Watch your battery level. You cannot board without showing your ticket.

## Key features

- Pay bus fare with phone
- Buy single or group fares
- Use debit/credit card
- Instant ticket purchase
- Activate tickets before boarding
- Store tickets on device

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/samtrans-mobile/id1430107073/reviews.md

### 1/5 — Won’t accept new payment methods

*2026-02-20, version 4.018*

I saw another review on here posted 2 years ago, complaining of the same issue, and the developer replied that they have since fixed it; well, 2 years later, it is happening again, and there’s no new update. I first noticed it last month when I had a replacement card to replace one of the cards I had saved on there and when I tried to put the new card in to pay for my redi-wheels, I got the “There was an error adding your payment method. Please contact customer service for assistance” error! So I complained to customer service about it! Tried force closing and reopening the app, nothing, tried uninstalling and reinstalling, nothing, and tried restarting my phone, nothing worked! A month later when I’m needing to take a redi-wheels ride again, and I didn’t have small cash on me, and I only had funds on one card at the moment that wasn’t already on the app, so I tried to add that card and I STILL got the same error a month later after complaining to them! And now today as I write this, I’m needing to take redi-wheels again to get to an appointment and IT’S STILL GIVING THIS ISSUE! I had to get non-payment slips from the drivers of my redi-wheels rides the other day that I just went and paid yesterday and it looks like I’m going to have to those slips AGAIN!! I think at this point, if yall going to keep doing this to us, you might as well give us riders, who don’t have small cash, free fares to compensate us! This app should be checked for bugs and updated frequently, NOT only every 2 years or when someone says something! 🙄

EDIT: I actually just saw that this app was last updated 5, FIVE, years ago, so I guess that means that they must have not PROPERLY fixed the issue when they told that they fixed the issue to the other reviewer who posted of the same problem 2 years ago! This is ridiculous!

### 3/5 — SamTrans Mobile App

*2026-01-15, version 4.018*

It’s okay, it needs to be more readable

### 1/5 — Your drivers are late often too often

*2025-10-14, version 4.018*

For someone that has to transfer from samtrans to vta it is certainly critic that your driver are on time. Please take the time to talk with your staff

### 4/5 — Passenger

*2025-09-17, version 4.018*

It’s busy at times but ridy wheels will always get you there. 
Paul

### 5/5 — Helpful and functional

*2025-08-23, version 4.018*

Swift

### 5/5 — Redi-wheels

*2025-03-24, version 4.018*

They have great drivers that I really like a lot

### 5/5 — Awesome

*2025-02-17, version 4.018*

*****

### 5/5 — Limited Stops

*2025-02-17, version 4.018*

Sometimes I need to take the bus to go places, since the price of gas has been going up recently. In Burlingame, there used to be a stop in front of St. Paul’s church (ECR southbound), but it was eliminated. Another eliminated stop is the one after Burlingame Avenue (ECR northbound). Since I no longer live there, this issue does not affect me.

### 5/5 — Best

*2024-04-15, version 4.018*

Very good transportation

### 4/5 — 对292路公车的评价和建议

*2024-02-12, version 4.018*

班车基本上都比较准时，司机服务态度也不错，就是车上的卫生打扫和消毒工作不够，希望能在新年里有所改进，谢谢

## Frequently asked questions about SamTrans Mobile

### How do I pay for tickets in the SamTrans Mobile app?

You can pay for your tickets using a debit or credit card, including American Express, Visa, MasterCard, and Discover. Commuter debit cards are also accepted, provided you have sufficient funds. If a commuter card is denied, it may take 3-5 business days for the funds to be returned.

### Can I use the app without an internet connection?

You will need an internet connection to purchase and activate your bus passes. However, once purchased, you can save your tickets to your device and use them without an internet connection. It is important to activate your ticket right before boarding.

### What happens if I uninstall the app or reset my phone with active tickets?

Uninstalling the app or resetting your phone while you have active tickets on it will cause you to lose those tickets. Before uninstalling or resetting, ensure you move your tickets to the cloud. Your tickets are stored on your phone, allowing offline use.

### How do I use my mobile ticket?

To use your mobile ticket, you need to activate it right before boarding the bus. Once activated, simply show your ticket to the driver upon boarding. Ensure your phone's battery is sufficiently charged, as you cannot board without presenting your ticket.

## Version history (last 4 releases)

### 4.018 — 2020-09-14

Removed trip planner.
New ticket history feature.

### 4.013 — 2020-03-31

We are releasing a new update with Native trip planner which includes notification feature, native maps and more accurate live bus tracking. The app is also enhanced by new promo code feature and ticket activation improvements.

### 4.005 — 2018-10-01

Stability enhancement

### 4.004 — 2018-08-31

No release notes.

## Apps similar to SamTrans Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Caltrain+](https://appshunter.io/ios/app/caltrain-plus/id1570049004) | 4.8 (2,045) | Free | Travel |
| [Clipper Card](https://appshunter.io/ios/app/clipper-card/id1534042451) | 3.8 (11,357) | Free | Travel |
| [SamTrans Ride Plus](https://appshunter.io/ios/app/samtrans-ride-plus/id6740246845) | 5.0 (2) | Free | Travel |
| [BART (Official)](https://appshunter.io/ios/app/bart-official/id1439601871) | 4.6 (25,776) | Free | Travel |
| [METRO Splash Pass](https://appshunter.io/ios/app/metro-splash-pass/id1499358913) | 3.5 (18) | Free | Travel |
| [MuniMobile](https://appshunter.io/ios/app/munimobile/id6466818495) | 1.0 (1) | Free | Travel |

## More apps by Bytemark, Inc.

- [NY Waterway](https://appshunter.io/ios/app/ny-waterway/id447641721)
- [South Shore](https://appshunter.io/ios/app/south-shore/id868220002)
- [MassDOT BusPlus](https://appshunter.io/ios/app/massdot-busplus/id1046116334)
- [UP Express](https://appshunter.io/ios/app/up-express/id1047318820)
- [Breeze Mobile](https://appshunter.io/ios/app/breeze-mobile/id1092622810)
- [Passage: Transit Ticketing](https://appshunter.io/ios/app/passage-transit-ticketing/id1129525054)

All apps by Bytemark, Inc.: https://appshunter.io/developer/925346607

## Related topics

[porterville transit ticketing](https://appshunter.io/ios/topics/porterville-transit-ticketing)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*