# San Francisco Bay Ferry — user reviews > 54 indexed App Store user reviews of San Francisco Bay Ferry by Hornblower Cruises & Events, rated 4.90/5 from 7,811 ratings. - Source: https://appshunter.io/ios/app/san-francisco-bay-ferry/id1590007496/reviews - App overview in markdown: https://appshunter.io/ios/app/san-francisco-bay-ferry/id1590007496.md - Rating breakdown: 5★ 7,340 · 4★ 408 · 3★ 29 · 2★ 5 · 1★ 29 ## What do users think of San Francisco Bay Ferry? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 👍 Great for commuting and travel - 🚢 Enjoyable ferry experience - 📍 Accurate location and schedule information **Cons** - 🐛 App issues with ticket activation and loading - ❌ Unreliable service alerts and notifications **Commonly reported bugs** - Tickets not transferring between app and website - Schedule information not working properly **Most requested features** - Custom alerts for specific ferry routes - Improved app stability and reliability ## Newest reviews (13 of 54) ### 3/5 — Missing times *2026-07-25, version 1.4.6* Missing afternoon times for Woodstock shuttle Southbound on Fridays. ### 3/5 — Nice Ride *2025-06-22, version 1.3.6* This is a really cool way to get to Chase Center. The Valkyries are getting pretty high demand and I think the Ferry can do a better job of either using multiple ferries like 2 a big one and a smaller since at times the tickets sell out fast especially on weekends. The staff is awesome and they definitely hype of the crowd before and after the games especially the lady with the bullhorn playing music engaging with the crowd line at pier 48. I will be happy when they open up the ferry doc that’s adjacent to Chase Center. ### 5/5 — 👍 *2024-12-14, version 1.3.5* 👍👍👍 ### 5/5 — ACJ review *2024-12-13, version 1.3.5* Prompt and convenient - best way to SF ### 5/5 — Location *2024-11-08, version 1.3.4* Knows exactly where we are, and gives an exact time to get to our destination! ### 5/5 — Love it *2024-09-02, version 1.3.1* Easy to use once you get the hang of the app. I like that I can buy multiple tickets and then use them when I head in to the city. ### 5/5 — Wonderful *2024-08-23, version 1.2.9* Helpful to see you at the boats are on time. It’s great out. ### 5/5 — I have taken the ferry since 1983 *2024-06-25, version 1.2.8* I have enjoyed the ferry very much. I live pretty close to it used to go to work back-and-forth an excellent way to travel and I love the app that gives you the schedule and time it’s fantastic thank you very much Francesca Mathis. ### 5/5 — Schedule doesn’t work on the app now *2024-03-31, version 1.2.3* It used to work just fine but now the schedule brings me to buy tickets instead of showing the times. Please fix ### 5/5 — Great App *2024-02-28, version 1.2.1* Great App!!!! ### 5/5 — Fun and convenient *2024-02-22, version 1.2.1* Lived here my whole life. Bart, MUNI, AC transit all great. Nothing beats a ferry. Now with the app traveling for commute or pleasure is easy and reasonably priced. All the schedules, fares, and ports right in my hand. Love it. ### 5/5 — Easy way to see schedules, but tickets, and see delays *2024-01-29, version 1.2.0* Alerts are great but wish I could do custom alerts just for my ferry routes ### 5/5 — Vallejo Ferry *2023-11-02, version 1.1.4* My family and I always enjoy the ferry ride. We find it relaxing and no stress at all compared to driving on the freeway and Bay bridge. Ferry is clean and we don’t worry for our safety not like the BART. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-04-15, version 1.4.6* Can’t purchase tickets on app. Takes you through endless loop of collecting payment information but not letting you select it to buy tickets. Apple Pay fails every time. ### 1/5 — Can’t buy tickets *2026-03-30, version 1.4.6* App doesn’t work at all, can’t use Apple Pay to buy tickets and when I try to just add my credit card it won’t save the card. Hope paper tickets work because I’m buying for my kids too so this not working only leaves me with that option. Terrible!!! ### 1/5 — Doesn’t work *2026-03-19, version 1.4.6* Tried adding several different cards to purchase tickets and they don’t save. Waste of time guess we’ll see if they still do paper tickets! ### 1/5 — No way gonna use with push notifications *2025-08-18, version 1.3.9* Requires me to allow push notifications. I don’t do that for any app. Walk away from this app. There’s other options. ### 1/5 — All my pre purchased tickets were suddenly invalid/used??! *2025-05-23, version 1.3.5* I’m a regular basis ferry commuter and I always pre purchased a number of tickets for weeks in advance to use to commute to work. Today, 5/23/25 the app user interface had updated and suddenly all my pre purchased tickets UNUSED are suddenly invalid. I even spoke to the boat ticket operator and they confirmed on their system that my tickets are all used. So they recommended that I call customer service to see what might have happened. I call the number that was linked on the app and the person who had helped me confirmed on their customer service system that I still have valid tickets. I’m upset and confused. Why are your systems contradicting each other and saying otherwise? My app CLEARLY stated I have no valid tickets available even with the confirmation from the boat operator. What is the reason for this app update and why are you making valid tickets turn invalid? If you use this app to commute to San Francisco, I advise that you screenshot all changes and save your emailed receipts. This app change is unbelievable and truly upsetting. ### 1/5 — Last update made it useless *2024-07-20, version 1.2.9* When I try to see schedules it takes me to ticket purchase. I have clipper so I don’t need tickets. I do need a schedule. Please fix! ### 1/5 — Doesn’t do main thing you want *2024-02-08, version 1.2.1* The app has no use, since WETA doesn’t provide alerts really ever. The email/text alert system also does not work. So when a boat is late you have no idea when the it might be coming. It’s a great service, but customer service like this has gotten worse and worse. ### 1/5 — This app is trash. *2023-09-09, version 1.1.1* If you buy a ticket on website, it forces you to download this app. Fine. Another pointless app on my phone. You go to load the ticket and it never loads. I ended up having to buy my ticket twice (once online, then again in person) because this stupid app doesn’t work. ### 1/5 — Doesn’t work *2023-06-11, version 1.0.27* Bought tickets while on the ride, activated, went to show the QR code and the app showed I didn’t have tickets. Pretty embarrassing when the ticket collected berated me for accusing me of not knowing how to use the app ### 1/5 — The same but different *2023-06-07, version 1.0.27* I downloaded the app after sister told me to for our trip. My screen and her screen after buying tickets were different. My screen had just the words indicating I have an adult ticket and activate when I’m ready to use it. My sister got a QR code with time and ticket confirmation. Slightly worried as we’re not sure if we got the tickets or not on my phone basing from other reviews. ## Most praised reviews (10 highest-rated) ### 5/5 — What is there NOT to 😍 *2026-08-14, version 1.4.6* It’s like going to play tourist in the city by the bay!! Relaxing, affordable, convenient 😍😍😍 ### 5/5 — Good Job *2026-05-28, version 1.4.6* Thank you For Everything. ### 5/5 — Great way to commute! *2026-05-20, version 1.4.6* Love getting to SF by ferry either for work or play. Instead of being stuck behind the wheel for hours, I can use the time productively and quickly catch an Uber wherever I need to go. Great way to get there! ### 5/5 — Vallejo to San Francisco *2026-04-25, version 1.4.6* Great experience, one hour point-to-point, ### 5/5 — Ferry rides *2026-04-04, version 1.4.6* Love it ### 5/5 — Great *2026-01-20, version 1.4.2* Absolutely the best way to get into the city. So easy and affordable. ### 5/5 — This App Should be Under Travel *2025-11-30, version 1.4.1* Dear developer, This app should be categorized under Travel, not Entertainment. It does matter in searching and the App Library. Thanks! ### 5/5 — San Francisco Bay Ferry *2025-11-10, version 1.4.0* SF Ferry is super duper ! ### 5/5 — Best way to cross the bay *2025-10-31, version 1.4.0* My husband and I started using the ferry as a getaway day and fell in love with how easy it was! Now it’s our preferred method of going to the city for anything. ### 5/5 — Love the ferry *2025-01-06, version 1.3.5* Every time I ride the ferry, it is a great time! So convenient to go to San Francisco or a Giants game! I absolutely love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*