# San José 311 — Report issues to City staff > City service request submission and tracking system for San Jose residents. (iPhone/iPad app by APPLICATIONS SOFTWARE TECHNOLOGY CORPORATION.) - Source: https://appshunter.io/ios/app/san-jose-311/id1231429879 (this page in markdown: same URL + `.md`) - Developer: [APPLICATIONS SOFTWARE TECHNOLOGY CORPORATION](https://appshunter.io/developer/839174922) - Category: Utilities - Price: Free - Rating: 1.98/5 from 155 App Store ratings · 86 written reviews indexed - Age rating: 4+ - Requires: iOS 9.0 · 16 MB - Languages: English - Released: 2017-05-08 - Data updated: 2026-08-13 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/san-jose-311/id1231429879/reviews.md ## What is San José 311? San José 311! San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve. You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service. Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications. The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services. Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider. We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great! ## Key features - Submit service requests - Track request status - Log requests with photos - Categorize service issues - View requests on a map - Receive notifications - Access FAQs ## What do users think of San José 311? Overall sentiment: negative **Pros** - 🚀 Quick response times for resolved issues - 📸 Easy photo upload and attachment functionality - 🗺️ Helpful map-based location selection - ✅ Streamlined reporting process for various city services - 📍 Convenient way to report graffiti and illegal dumping - 🎯 Generates ticket numbers for accountability - 📱 Mobile-first approach to city services **Cons** - 🐛 Frequent app crashes and freezing - 🔐 Broken authentication and password reset functionality - 📍 Location services malfunction or reject valid addresses - ⏱️ Extremely slow response times from city departments - ❌ Cases closed without resolution or follow-up - 🚫 Poor navigation - no back button to main menu - 😤 Reports disappear into 'black hole' with no communication - 🎨 Clunky and outdated user interface design - 📝 Required fields don't work properly - 🔄 Constant password reset prompts on login - 📸 Photo upload functionality broken on iOS - 🌐 Web-based sections trap users without exit options - ⚠️ Inconsistent performance across devices and iOS versions - 🚗 Abandoned vehicle reports often closed without action - 💬 Lack of transparency on case status and reasoning **Commonly reported bugs** - Registration page hangs or fails to process - Login credentials not accepted despite correct password - Password reset feature non-functional - App crashes on iOS 13+ versions - Location confirmation button unclickable - Address field rejects valid addresses from Google Maps - Photo upload fails or doesn't save to camera roll - App hangs indefinitely after clicking submit - Spinning loading circle with no progress - Authenticator code entry field unclear - Password field displays as grey box preventing input - App freezes when accessing profile information - Navigation links lead nowhere or to external sites - Required 'Tell us more' field doesn't function - Map pin moves when searching for address - App requires password reset every login attempt - White blank page on startup - Incompatibility with password managers - Long delays in basic operations like logging in **Most requested features** - Anonymous reporting without login requirement - Back button or navigation menu in all sections - Improved address input with manual entry option - Real-time status updates on submitted reports - Explanation of why cases are closed or resolved - Better integration between app and web platform - Support for locations without street addresses - Faster city response times and follow-up - Live chat support that's actually user-friendly - Offline functionality for report submission - Multi-language support including Arabic - Automatic location detection while driving - Photo gallery integration that shows recent photos ## Recent user reviews (10 of 86) All indexed reviews: https://appshunter.io/ios/app/san-jose-311/id1231429879/reviews.md ### 1/5 — Missing Basic Functions *2026-08-06* Setting aside my opinions on the city services offered and speaking only about the app, many basic functions are missing or difficult to locate. I was hoping to use the app to have a more handy reference for city info like residential waste removal scheduling but the app is slow to respond, there isn't a back button, and the dropdown menu has very limited indexing on what information and tools are in each section. Overall it's clunky and frustrating to navigate. ### 1/5 — Useless *2026-06-26* I read through many reviews before downloading the app but still hoped for the best. Unfortunately, like many other reviews state, once a report is made, nothing is ever done about it. This app is basically useless. Your reports/concerns/complaints may be heard but nothing is ever actively done. I like to hope that maybe they’re keeping all the reports for research purposes and can use them for future budget propositions. As of now, it really feels like the city workers are too busy/understaffed/underpaid to take care of the people of their city. Don’t even bother getting the app. Good luck! ### 1/5 — Freeze warning *2026-06-04, version 2.0.2* The app CONSTANTLY freezes. As soon as you start to proceed through the app to make a report it will freeze on you. The pages will not load. The scrolling of the pages stops working all together. The only way around it is to force close the app and try again. Just use the web sight. ### 1/5 — So buggy, can’t scroll *2026-06-04, version 2.0.2* There are many pages where you can’t scroll to hit the button at the bottom of the page leaving you completely stuck ### 1/5 — The app is frozen everytimd *2026-06-01, version 2.0.2* The app is keep frozen. Please fix ### 1/5 — Bad UI *2026-04-23, version 2.0.2* The app doesn’t display the next button if you try to submit a report for illegal parking. ### 1/5 — Worthless app *2026-02-27, version 2.0.2* You have the ability to report a variety of issues but it goes nowhere except into a black hole. There’s no response, no resolution, no nothing, a total waste of time. Don’t bother with it. ### 1/5 — They don’t care *2026-01-16, version 2.0.2* This app is a failed attempt to make it look like the city of San Jose is run well If you report a vehicle on the app it gives you an automatic bounce back email saying that they aren’t going to take action ### 1/5 — Really bad service 👎🏻 *2025-11-28* Where I live, there are 2 cars that are parked at a distance to save/hold parking spaces. Both belong to the same owner. He hasn’t moved them for months. When he does move them, it’s only to make room to fit his third car. I reported it to the city because nobody can stand it anymore — there’s no parking, and people end up parking in red zones just because so many people decide to hold parking spots with extra cars. And as soon as I submitted the report, they closed it. That’s why nobody bothers reporting anymore: in the end, they don’t pay attention, and since it’s not them who have to live with the problem, they don’t care. ### 3/5 — Feeling of disconnect between police and community *2025-07-30* I wish online reporting wasn’t relied on so much. I understand sj is massive but I feel like things are falling more through the cracks. I’ve reported my car vandalized by a neighbor 3 different times and never got anything back when using the app. I really wish it didn’t feel hopeless to ask the police for help. No camera no crime is what I am told. What happen to police work before cameras? :,c ## Frequently asked questions about San José 311 ### What does the San Jose 311 app do? The San Jose 311 app is a service request system that allows residents to submit, track, and explore various city service requests. These requests are then forwarded to the relevant city service teams for review and resolution. ### How can I submit a service request? You can submit requests anonymously or by signing in with an account. Requests can be logged with photos, categorized, and placed on a map. Creating an account offers enhanced features and a more personalized experience. ### Is the San Jose 311 app free to use? Yes, the San Jose 311 app is free to download and use. There are no in-app purchases or advertisements mentioned. ### What kind of city services can I report? The app allows reporting for a variety of city service requests, including street sweeping, waste collection, neighborhood cleanup, and water service inquiries. You can also search and follow current requests for updates. ### Can I track the progress of my reported issue? Yes, you can track the progress of your submitted service requests. The app allows you to follow requests to receive updates and notifications on their status as they are reviewed and resolved by city service teams. ## Version history (last 5 releases) ### 2.0.2 — 2024-11-12 Minor bug fixes! ### 2.0.1 — 2023-12-15 Bug fixes and app performance has been improved. ### 2.0 — 2021-01-19 Welcome to San José 311 v2.0! We've fixed the login bug so users no longer need to log in every time they open the app. ### 1.9 — 2020-05-04 Welcome to San Jose 311 v1.9! We've made a few updates: - technical upgrades to ensure your reports make it into the City's system efficiently and accurately - higher degree of security - consistent look and feel between the mobile app and website ### 1.8 — 2020-03-06 Welcome to the latest version (v1.8) of San José 311! Here’s what’s new: - We’re now called San José 311 (formally My San Jose) - Quicker access to paying bills - Clearer instructions to help you describe the issue - Updated map to make it easier to choose a location - Explanation of the benefits of creating an account - Improved user experience and simpler language - Modern look and feel that fits the city brand ## Apps similar to San José 311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [Dinfo](https://appshunter.io/ios/app/dinfo/id1239132912) | 3.4 (221) | Free | Utilities | | [SF311](https://appshunter.io/ios/app/sf311/id666635420) | 3.0 (47) | Free | Utilities | | [San Jose Clean](https://appshunter.io/ios/app/san-jose-clean/id489715061) | 4.0 (8) | Free | Utilities | | [Mobile Citizen](https://appshunter.io/ios/app/mobile-citizen/id572867081) | — | Free | Utilities | | [My Hardware Rewards](https://appshunter.io/ios/app/my-hardware-rewards/id1607894485) | 3.1 (8) | Free | Utilities | | [Neighborhood Check](https://appshunter.io/ios/app/neighborhood-check/id6446656055) | 4.5 (121) | Free | Utilities | ## Related topics [311 app san jose](https://appshunter.io/ios/topics/311-app-san-jose) · [city of san rafael](https://appshunter.io/ios/topics/city-of-san-rafael) · [san marino service request](https://appshunter.io/ios/topics/san-marino-service-request) · [yc311 at your service](https://appshunter.io/ios/topics/yc311-at-your-service) · [la311](https://appshunter.io/ios/topics/la311) · [211 san joaquin mobile app](https://appshunter.io/ios/topics/211-san-joaquin-mobile-app) · [privada san fernando](https://appshunter.io/ios/topics/privada-san-fernando) · [fairhope311](https://appshunter.io/ios/topics/fairhope311) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*