# San Rafael - Request Service

> Mobile app for reporting city service issues to the City of San Rafael. (iPhone/iPad app by City of San Rafael.)

- Source: https://appshunter.io/ios/app/san-rafael-request-service/id1631409208 (this page in markdown: same URL + `.md`)
- Developer: [City of San Rafael](https://appshunter.io/developer/1517889711)
- Category: Utilities
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings
- Age rating: 12+
- Requires: iOS 17.6 · 147 MB
- Languages: American English, Arabic, Filipino, French (France), German (Germany), Italian, Korean, European Portuguese, Russian, Chinese (Simplified, China) and 4 more
- Released: 2022-06-28
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/san-rafael-request-service/id1631409208/reviews.md

## What is San Rafael?

The City of San Rafael’s Request Service app allows you to report issues throughout the City from the convenience of your mobile device. Select the category of the service request, identify the location, upload a photo if you have one, and enter in the description. Our team will review the request and follow up to address any issues that need to be resolved. The mobile app can be used to report potholes, illegal dumping, graffiti, broken parking meters, issues at parks, and more. Please keep in mind that this system is monitored Monday through Friday 8:30 am to 5:00 pm. For issues that need immediate resolution but are not an emergency, please call (415) 485-3000.

## Key features

- Report city service issues
- Identify request location
- Upload photos of issues
- Categorize service requests
- Receive follow-up on requests


## Frequently asked questions about San Rafael

### What types of issues can I report with San Rafael?

You can report various city issues including potholes, illegal dumping, graffiti, broken parking meters, and problems at parks. The app allows for detailed descriptions and photo uploads to assist the city team.

### How quickly will my San Rafael service request be addressed?

The San Rafael team reviews requests Monday through Friday from 8:30 am to 5:00 pm. While the app facilitates reporting, resolution times depend on the nature of the issue and city resources.

### Is San Rafael available on Android devices?

Currently, the San Rafael app is listed as supported on iPhone devices. Information regarding Android availability is not provided in the app's current data.

### What is the age rating for San Rafael?

The app has an age rating of 12+, suggesting it is suitable for users aged 12 and older. This rating is based on general content appropriateness.

### How often is San Rafael updated?

The app was last updated on March 14, 2026, indicating a recent update. Frequent updates suggest ongoing development and support for the application.

### Does San Rafael have ads?

No, San Rafael does not contain advertisements. The app is free to use and does not display any in-app ads.

### What should I do for urgent issues in San Rafael?

For issues requiring immediate attention that are not emergencies, please call (415) 485-3000. The service request system is monitored during business hours and is not for emergency situations.

### What is the user sentiment for San Rafael based on ratings?

San Rafael has received a perfect 5.0-star rating from 2 reviews. This indicates a highly positive user reception based on the available feedback.

## Version history (last 5 releases)

### 6.3.1 — 2026-03-14

- This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience.

### 6.2.7 — 2026-01-27

- Update age ratings responses

### 6.2.6 — 2025-12-12

- Bug fixes and minor enhancements

### 6.2.1 — 2025-04-24

- Accessibility improvements (WCAG)
- Map improvement in duplicate request detection
- User account logout improvement

### 6.1.0 — 2025-02-20

- Accessibility improvements (WCAG)
- Switch to ArcGIS Maps, for platform consistency
- UI Updates

## Apps similar to San Rafael

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [City of Stuart, FL](https://appshunter.io/ios/app/city-of-stuart-fl/id6702022693) | — | Free | Utilities |
| [led-banner](https://appshunter.io/ios/app/led-banner/id6748660395) | 5.0 (1) | Free | Utilities |
| [City of HSB Connect](https://appshunter.io/ios/app/city-of-hsb-connect/id6476015198) | — | Free | Utilities |
| [Gallup Connect](https://appshunter.io/ios/app/gallup-connect/id1106494349) | 5.0 (3) | Free | Utilities |
| [City of Marshfield](https://appshunter.io/ios/app/city-of-marshfield/id1559735886) | — | Free | Utilities |
| [SmartFume](https://appshunter.io/ios/app/smartfume/id1505879057) | 5.0 (3) | Free | Utilities |

## More apps by City of San Rafael

- [San Rafael PD](https://appshunter.io/ios/app/san-rafael-pd/id1517889712)

All apps by City of San Rafael: https://appshunter.io/developer/1517889711

## Related topics

[city of san rafael](https://appshunter.io/ios/topics/city-of-san-rafael) · [san rafael](https://appshunter.io/ios/topics/san-rafael)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*