# Sand Jam Factory — user reviews > 25 indexed App Store user reviews of Sand Jam Factory by Sonat Technology Limited, rated 4.50/5 from 70 ratings. - Source: https://appshunter.io/ios/app/sand-jam-factory/id6758755718/reviews - App overview in markdown: https://appshunter.io/ios/app/sand-jam-factory/id6758755718.md - Rating breakdown: 5★ 58 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 4 ## Newest reviews (5 of 25) ### 3/5 — Hate-hate-hate the timer *2026-06-09* Love the game, it’s fun and challenging but the timer is horrible. I’m going to eventually get to a level where I won’t be able to finish within the time allowed and I will have to delete it. It’s too bad but the timer just ruins the game. **Developer response:** Dear WendyM5858, Thank you for your feedback! We're sorry to hear about the timer issue. We'll definitely consider this for future updates. Please stay tuned! For support, email us at support@sonat.vn ### 3/5 — Too many ads *2026-05-30* While I love the concept of this game and the difficulty level, the time to complete the puzzle is insane and the number and length of Ads is too annoying to allow for real enjoyment. Uninstalled **Developer response:** Dear Kia_Dt, We're sorry to hear you found the ads and puzzle times frustrating, leading to uninstall. We appreciate your feedback and are working to improve these aspects. Thanks for playing! For support, email support@sonat.vn ### 3/5 — Glitches *2026-05-17* Overall good game, but there a few glitches. Some levels the shape doesn’t make sense for the color you need to fill and you can’t fill it unless you watch an ad or use boosters. I’m on level 443 and the levels are getting repetitive, but I understand because I am up pretty high. **Developer response:** Dear Munirah22, We're sorry you're experiencing issues at levels 110 & 112. Please try restarting the game. For detailed assistance, email us at support@sonat.vn. Thank you! ### 3/5 — Level 110 *2026-04-30* I think level 110 is messed up there is no way to beat it unless you add an extra space. Level 112 finished before I could even fill the last one up so definitely a couple glitches in the game. **Developer response:** Dear Munirah22, We're sorry you're experiencing issues at levels 110 & 112. Please try restarting the game. For detailed assistance, email us at support@sonat.vn. Thank you! ### 2/5 — Strip at bottom of playing field *2026-04-19* When playing a level, the strip at the bottom that contains freeze time, eliminate a block, expand, etc. is too high up. It is in the playing field of a few of the levels and it makes moving blocks difficult without tapping on one of the items in the strip at the bottom. Also, the strip at the bottom is too high to properly see any pipes that are at the bottom and their colors. Please lower the strip at the bottom quite a bit. (I play on iPad.) Also, are you sure level 111 can be solved as it currently is? I liked the app. Until somewhere in the early 100s levels, the difficulty level does not gradually increase, it skyrockets. It takes several ads to get thru a level. The next couple levels might be fine, and then another ridiculously difficult level. I’m currently at level 155 and I’m sick of watching ads to try and pass it. I’m deleting the app. **Developer response:** Dear Chrisiana, thank you for your feedback! We'll investigate the bottom strip placement and level 111. We appreciate your input and strive to improve your experience. For further support, please contact support@sonat.vn. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sehr enttäuschend! *2026-07-29* Wie habe ich mich über dieses Spiel gefreut! Das war genau nach meinem Geschmack. Aber dann kam die Ernüchterung: der Timer, der im Hintergrund lauert. Ich kann mir mit meiner Gesundheit keinen Stress leisten aber der entsteht automatisch wenn ein Timer läuft. Als muss ich mich von dieser App verabschieden und sie löschen 😢 **Developer response:** Liebe/r SARANA Eries, wir bedauern sehr, dass der Timer Ihnen Stress bereitet. Wir verstehen Ihre Bedenken bezüglich Ihrer Gesundheit. Wir prüfen gerne, ob wir das Spiel anpassen können. Bitte kontaktieren Sie uns unter support@sonat.vn für weitere Unterstützung. ### 1/5 — Looks fun *2026-07-26* wtf is your problem? You have to be online to play this game? I play offline to avoid ads. Guess I’ll be dumping this one **Developer response:** We're sorry you're having trouble! Some features require an online connection. We understand your preference for offline play. Please contact support@sonat.vn for assistance. ### 1/5 — Light blue and green are too hard to tell apart *2026-06-30* Either then the light blue and green looking too much alike. I like this game. For now I’m deleting it. **Developer response:** Dear more challenging please, Thank you for your feedback! We're sorry to hear you had this experience and are deleting the game. We'll consider your comments about color and challenge in future updates. For support, please contact support@sonat.vn. ### 1/5 — Repetitive levels *2026-06-20* Deleting because honestly, I wasn’t expecting the levels to repeat. **Developer response:** Dear stupid idiot itunes, We're sorry you were disappointed by the level repetition. We appreciate your feedback and will consider this for future updates. For support, please contact support@sonat.vn. ### 1/5 — Won’t play games with timers *2026-05-22* I’m done with timed games, please make a relaxed version. **Developer response:** We understand your frustration! Thanks for the feedback. We'll consider a relaxed mode in future updates. For support, please contact support@sonat.vn. ### 1/5 — Fun but timed ..0 stars *2026-03-20* Why do so many game designers feel the need to TIME people? Ok some people may like that challenge but most of us want to RELAX when playing games. I know I do! Please make an option for ‘relax mode’. In the mean time.. I’ll play Drop Escape which is very similar. Super challenging, and NO TIMERS! **Developer response:** We understand your frustration with the timer! We're always looking for ways to improve. A 'relax mode' is a great suggestion. Please contact support@sonat.vn to share more feedback. ### 2/5 — I found it tedious *2026-08-14* I played to level six and found I just didn’t want to play anymore. I have other games that I can play for hours and never get bored. **Developer response:** Dear WantsFairPlay, thank you for your feedback! We're sorry to hear you didn't enjoy the game. We appreciate your opinion and will consider it for future updates. For support, please contact support@sonat.vn. ### 2/5 — Adds interrupt and impede game play *2026-08-09* Enjoyable but adds interrupt in the middle of the game! I was putting up with that until level 138. They put a game piece in the middle of the game board that you have to watch the add to get rid of! I will delete. **Developer response:** Dear billyhecat, We're so sorry for the interruption you experienced! Our team is addressing this ad issue. Thanks for your feedback – it helps us improve! For support, email support@sonat.vn. ### 2/5 — Вылетает *2026-07-01* Интересная игра но после обновления одного начала вылетать , а после другого обновление вообще перестала нормально работать зависает уже в самом начале **Developer response:** Елена, приносим извинения за неудобства! Попробуйте перезагрузить устройство или очистить кэш. Разработчики уже работают над исправлением. Спасибо за понимание! ### 2/5 — Lvl 499 *2026-05-29* Level is literally impossible Four tubes only, 2 of the tubes are locked and the other 2 have turned off levers **Developer response:** Dear puppyloverKP, Thanks for reaching out. We'll check to see if there's any issue with the level you're stuck on. In the meantime, you can try using boosters to help you pass or make sure you're playing on the latest version of the game. We hope that helps! ## Most praised reviews (10 highest-rated) ### 5/5 — Shapes don’t line up *2026-04-07* I really like this game and it’s so relaxing. My favorite game like this by far. Not too hard and not too easy. Hope it stays that way. If the levels are too hard to win, it gets frustrating and that’s when I delete the app. Also I agree no timer would make it even better!! **Developer response:** Dear Elanisgma, Thank you for the wonderful feedback! We're glad you find it relaxing. We'll keep the difficulty balanced & consider your timer suggestion. Your opinion matters! For support, email support@sonat.vn ### 5/5 — Great game *2026-03-11* Please update Social activities like ranking or co-op soon **Developer response:** Hi underurbeddddd, we’re thrilled to receive your feedback! 😊 It’s great to know you’re enjoying the game. We’re always working on updates to enhance your experience and can’t wait for you to see what’s next. Thank you for your support, and keep having fun! 🎮 ### 4/5 — Level wiederholen sich *2026-08-10* Hallo, mir ist aufgefallen dass sich oft die levels wiederholen und das ist sehr nervig,könnten sie das bitte korrigieren? **Developer response:** Dear sikskwo, Sorry to hear you're having issue in our game. Our team will review and resolve the issue as soon as possible. Meanwhile, please try to restart the game. It'll be helpful for us if you could send us the detaied information about this issue via email address support@sonat.vn. Thank for your support! ### 4/5 — Annoyed *2026-06-16* App keeps freezing so annoying **Developer response:** Dear Thisismetish, We're sorry about the freezing issue! Please try restarting or clearing the app's cache. Our team is working on a fix. For further support, contact us at support@sonat.vn. ### 4/5 — Update *2026-06-14* Nach update Spiel öffnet sich nicht … **Developer response:** Hallo pöblö, entschuldigen Sie die Unannehmlichkeiten! Versuchen Sie, die App neu zu starten oder den Cache zu leeren. Unser Team arbeitet an einer Lösung. Für weitere Hilfe: support@sonat.vn ### 4/5 — Great app if: *2026-03-08* This is so much better than other games like it, but I need a no-timer mode added. Relaxation mode or call it whatever you like. Then I would give it 5 stars. The timer gives me stress and honestly makes me want to delete what is otherwise a super great game… **Developer response:** Thanks, Merrien! We're glad you enjoy the game. We appreciate your suggestion for a no-timer mode. We'll pass this feedback to our development team. For support, please contact support@sonat.vn. ### 3/5 — Уровень *2026-08-09* На 246 уровне, в самом конце есть лифт, который должен открываться чтобы выпали фигуры, он не открывается, что делать **Developer response:** Hi, thank you for reporting this issue. We’re sorry for the inconvenience. Could you please try restarting the level and see if the issue persists? Thank you for your patience and understanding! ### 3/5 — Игра *2026-07-02* Игра постоянно вылетает. После каждого уровня или просмотра рекламы. Бесплатные секунды не дают **Developer response:** Здравствуйте, бабочка дорогая! Приносим извинения за неудобства. Попробуйте перезагрузить устройство или очистить кэш. Разработчики работают над исправлением. Спасибо за понимание! ### 3/5 — Обновление *2026-06-29* После обновления игра постоянно вылетает. Не возможно играть **Developer response:** Здравствуйте, klep2978! Приносим извинения за неудобства. Попробуйте перезагрузить устройство или очистить кэш приложения. Наша команда разработчиков работает над исправлением этой проблемы. Для поддержки: support@sonat.vn ### 3/5 — Ну такое *2026-06-22* Постоянная реклама и бесконечно повторяющиеся уровни **Developer response:** Уважаемая Yana.|||, приносим извинения за рекламу и повторяющиеся уровни. Мы работаем над уменьшением частоты рекламы. Вы можете убрать всю рекламу с нашим пакетом "No Ads". Следите за обновлениями! Спасибо за поддержку! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*