# Sandata Mobile — user reviews > 56 indexed App Store user reviews of Sandata Mobile by Sandata Technologies, LLC, rated 1.80/5 from 157 ratings. - Source: https://appshunter.io/ios/app/sandata-mobile/id1313423167/reviews - App overview in markdown: https://appshunter.io/ios/app/sandata-mobile/id1313423167.md - Rating breakdown: 5★ 18 · 4★ 8 · 3★ 11 · 2★ 12 · 1★ 108 ## Newest reviews (14 of 56) ### 1/5 — Nightmare *2022-11-02, version 2.0.306* I've never used such a bad app, every clock in/out is like a nightmare. ### 1/5 — Developer is non responsive *2022-10-13, version 2.0.306* Developer hasn’t fixed workers log in of hours worked for most current week and to be able to view. Past current visits are non viewable for the month either. This is an on going issue for at least two years, when is this going to be fixed? I can’t verify my inputted hours! All they respond with is to email them with more details when they know what’s already wrong and take remedial action. ### 1/5 — Horrible app *2022-10-05, version 2.0.306* Will log out from client and when I go back in for the next client I’m still logged in. Always say no internet connection on my phone, so I have to manually put in the names. Now it won’t even let me in. It says no internet connection, so I tried to reset my password and it says the same thing “no internet connection .” Get this app work ### 1/5 — Soo glichy it literally takes 10 minutes to log in *2022-09-24, version 2.0.306* I hate this app so much and I’m forced to use it for work everyday there is a problem it takes 10 minutes to load when trying to log in and there’s so many continuous crashes that I literally have to go home and fight with this app so I can get paid it’s extremely frustrating if I could give 0 stars I would **Developer response:** Thank you for taking the time to let us know about your experience. We are sorry to hear that you did not like using SMC and/or had issues with the app. We would like to learn more about what happened and how we can make the app better, please email us at SMC_Support@sandata.com with additional details. ### 1/5 — Horrible *2022-09-21, version 2.0.306* Hardly ever works and makes us spend more time trying to clock in or out!! Signature from client is mostly the most terrible idea, makes them angry or have trouble sending it. **Developer response:** Thank you for taking the time to let us know about your experience. We are sorry to hear that you did not like using SMC and/or had issues with the app. We would like to learn more about what happened and how we can make the app better, please email us at SMC_Support@sandata.com with additional details. ### 1/5 — Not again *2022-08-16, version 2.0.260* I clock in and when I go to clock out I’m not clocked in. Get this fixed or hire someone who knows what they are doing. I’m really P….. off. ### 1/5 — Horrible update *2022-08-12, version 2.0.260* I guess when they updated the app to fix issues, it made other issues occur! I can log in and clock in on my phone and then when I go back in it will say that I’m not clocked in. Or if I log in from the tablet at my clients home and clock in, and try to log in on my phone, it will say I’m Not clocked in so now I have to screenshot every time I clock in/out because they system is a mess, just to prove to my agency that I was clocked in, in case there are any issues. The same issues happen when I complete a shift. This needs fixed because it’s messing with peoples time and money!! Just horrible!!! ### 1/5 — Needs work! *2022-08-05, version 2.0.260* So annoying to have to change the password every month and it is not an easy process. I usually have to sit on the phone with one of their techs who sound like they just woke up asking me to do obvious and things like “did you check for spaces” or make sure there are no caps”. No help whatsoever! I’m actually still sitting on the phone with one now going on 30 minutes. Fix it please! We have no time to waste! ### 1/5 — This is a horrible app *2022-07-01, version 2.0.239* I’m a Web and app developer and I offer moderate care to my immediate neighbors. One of them just happen to be within the state program that uses this app. The sign-up process was confusing and overly complicated. I’ve had to reset my password three times for absolutely no reason. Also you’re unable to read the security questions on the app but I am unable to login on a PC with the credentials provided. Also don’t understand the need for this app at all since we are already providing a time sheet. This is just one star all around. ### 1/5 — Garbage app *2022-05-23, version 2.0.211* Just downloaded it. I can’t set it up without confirming my old password FOR AN APP I JUST ACQUIRED. I dreaming of the day the App Store let’s you rate something zero stars. ### 1/5 — Stopped Working!! *2022-05-17, version 2.0.211* This app was very convenient for my EVV clients for several months until every login attempt failed. When logging in, I get several different error messages; “Invalid Credentials,” “User doesn’t exist,” “User is inactive,” etc. I emailed customer service and they sent me a password reset that did not resolve the issue. I contacted my agency to verify the credentials and had everything right on their end. They told me to contact customer service at Sandata Technologies. Still have yet to resolve this issue after several attempts. ### 1/5 — What the heck *2022-04-25, version 2.0.211* Since last week I haven’t been able to log in for my client.. when I type to put in my info it doesn’t work and even when I go to the actual site it says my user doesn’t exist. What is going on with this app all of sudden?!! ### 1/5 — Worst app ever. *2022-04-19, version 2.0.211* Worst app ever. I only have because it’s required by my job. Would not recommend. ### 1/5 — Clocking in and out *2022-04-05, version 2.0.211* Yes one day it works and the next day I am having issue no understanding of what the issue are SMH Today could not clock in🤪🤪 ## Most critical reviews (10 lowest-rated) ### 1/5 — Should be fixed by now *2024-02-06* How long will it take to have this mandatory app to be fixed? There are so many issues with it that it should be illegal to allow this to determine whether we are paid or not or that the info from this app to be what determines the validity of our visits and claims with clients. I recently returned to PDN nursing and can’t believe the old issues are still ongoing. My clock in GPS location often shows down the street from my client’(s) home despite being at my client’s residence. Big problem. There is no in-app help or troubleshooting which is extremely inconvenient. Just this past week it stopped showing my past visits as if they didn’t happen. Like many others I am going to be forced to take screenshots of my clock in’s and out’s. Do better. ### 1/5 — Terrible terrible terrible *2023-08-01* I wish I could give negative stars, i guarantee if you use this app it will give you a headache. A toddler could develop a more stable app. Rarely connects, if and when it does it’s extremely slow, you are required to change your password in such little time and the password requirements are ridiculous. Bad bad bad app, only use it because I’m required to because of my job. If I could kick whoever made this app in their nuts, I would ### 1/5 — I constantly have issues with this app ….now it won’t let me login . This is so frustrating *2023-07-22* Nothing but issues with this app logging in …. Please fix this I can’t track my hours ### 1/5 — Bugs and more bugs *2023-07-20* This is one of the worst apps I have to use on a regular basis. I’m a software engineer, so I could write about how bad it is for an hour. In the end, it’s poorly designed and that’s all there is to it. ### 1/5 — Enough with the password changes! *2023-07-02* SERIOUSLY “change your password every 30 DAYS?!!! And it takes FOREVER to change said password!! WHY did you make it so bloody complicated!? It literally takes 15-20 minutes just to change the password, ( which is a really BAD THING, when you are trying to clock in or out) because you require it to be too long with too many additional characters, symbols, numbers, etc. NEVER have I ever had an app that requires my password to be changed so often! Good grief, it’s not like National security, I have friends/ family that work for the government, and they don’t even have to make their password this complicated nor, change them this often! And don’t EVEN get me started on how many times this thing glitches or work SLOWER THAN FORZEN MOLASSES! Whoever wrote this app, seriously needs to rethink it from a workers perspective, because they totally BLEW IT!! ### 1/5 — Trash! Trash! Trash! *2023-05-30* I am an agency owner amd we use this app from the State for Clock ins and outs and its the worst app wver! It never loads, buttons sometimes missing or do not work. At one point it was missing in the Google Play for all Androids users. I can mever schedule clients in there without waisting about 3 hours because its either not working that day or doesn’t want to load properly or buttons are all of a sudden deactivated and do not work! Who ever works on this app or even maintains it needs to go back to coding school. Do not ever get this app! ### 1/5 — It’s Not the Worst App I Have, But It’s Close *2023-02-24, version 2.0.352* This app is by far one of the worst apps I have on my phone. Being that it’s used for a job, and what’s currently my only job, I expect better. The speed is the biggest issue. Even if I’m using the greatest WiFi possible, this app runs slow as can be. Loading takes minutes sometimes, it will sometimes fail at logging in, clocking in and out takes forever and sometimes glitches out, it can be unresponsive at times; it is just genuinely a bad app and the fact an app made in this day in age AND is meant for work is truly horrible. And I can be this harsh because I’ve used it everyday for 13 months straight now. ### 1/5 — Worst app ever *2022-12-07, version 2.0.323* Most glitchy inconvenient annoying app I have ever been forced to use ### 1/5 — Horrible system. Does not deserve one star. Zero!!! *2022-12-02, version 2.0.323* Toy Lila ### 1/5 — Terrible lag *2022-11-18, version 2.0.323* You can tell the Developer did not take their time creating this application. ## Most praised reviews (10 highest-rated) ### 5/5 — What’s wrong *2022-11-10, version 2.0.306* I have had questions about it Keeps making me go to a server on the page. Keeps saying it’s off line. Why try to fix something that’s not broke. ### 5/5 — It works for me *2020-09-13, version 1.1.511* I have no problem wit it .. it’s very easy & definitely not complicated if you know how to work a phone it’s simple! use the password you came up (I use all number a name & special character like ((&@$))< those are special characters once on the site start visit once done go back to complete visit click all the task you did for your client that day after that it ask you was the client in the hospital you say “no” simple right !? After that click continue continue continue until you get where your client have to sign using their initials or voice as a signature it’s pretty simple we have a lot of older people who’s not good wit Computer understandable as far as technical difficulties I never experienced it .. ### 5/5 — The App is easy and secure *2020-02-26, version 1.1.308* As an agency manager I’m happy with this app. It’s easy to use and for the security of my client’s information, I’m glad the app logs out the caregivers after a few minutes. This is a privacy practice requirement and It does warn them it’s doing it. ### 4/5 — Great app overall! *2020-06-09, version 1.1.420* Sandata EVV is complicated to begin with but this app is very nice! I’ve never had an issue logging in/ completing a visit! I just can’t figure out how to add clients to my list so I don’t have to type in their info every visit.. any direction on how to add people to my client list? Thanks. ### 3/5 — What’s going on? *2023-01-12, version 2.0.345* I had my phone updated to an iPhone 14 and everything switched over. Now when I went to reinstall Sandata it does not recognize my email so it’s not letting me sign in anymore and the person I’m working for has to manually put my time in, which they can’t continue doing. I had no problems with the app until I switched my phone! So what’s going on here? ### 3/5 — 😎This app Need a update of speed *2022-08-08, version 2.0.260* Whom it may concern. This app. Sandata mobile connect take around 45- 50 second. to open the application. And this app is important for employees of Sandata. and I need it for do my labor. Sincerely. The reviews person, and who is using the app. 😎 ### 3/5 — Opportunity for enhanced productivity *2022-01-29, version 2.0.197* Hello!! Can we please get a daily, weekly, pay period view of hours logged? In the section where we review past visits it would be very helpful if each visit showed the clock in/out times and the total hours worked. Then there should be a column that shows the weekly accrual, and maybe at the bottom, the total hours worked this pay period. This would be beneficial for all parties involved and help to ensure accuracy and prevent accidental overtime. Please consider this addition!! Thank you!! **Developer response:** We appreciate the time to provide feedback on your experience with the SMC app. We would like to learn more about what happened and how we can make the app better. Please email us at SMC_Support@sandata.com with additional details. ### 2/5 — Clock in/out issues *2022-08-29, version 2.0.260* After I clock in or out on wifi, sometimes it doesn’t register, even though it gave me a “Are you sure you want to clock out?” pop-up and I clicked Yes. Overall the app just seems clunky and awkward. And the monthly password changes, seriously?!?! Even my bank doesn’t demand that! **Developer response:** Thank you for taking the time to let us know about your experience. We are sorry to hear that you did not like using SMC and/or had issues with the app. We would like to learn more about what happened and how we can make the app better, please email us at SMC_Support@sandata.com with additional details. Thank you, Sandata SMC Support Team ### 2/5 — This app needs updated *2022-07-25, version 2.0.260* My client task list has been disabled for some reason. Also it would be great if we could log our miles in between clients in this app it would be less paperwork for everyone. For home health aides. And the Change password every month is getting annoying. ### 2/5 — Stopped working *2022-05-26, version 2.0.211* This app suddenly stopped working for me. I can no longer sign in for my client visits. I’ve deleted the app- no luck, I’ve turned my phone off & back on again - no luck. No longer recognizes my email address. I’m beyond frustrated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*