# SanDisk iXpand™ Base

> Automatic iPhone backup and charging solution for photos, videos, and contacts. (iPhone/iPad app by SanDisk Corporation.)

- Source: https://appshunter.io/ios/app/sandisk-ixpand-base/id1247858169 (this page in markdown: same URL + `.md`)
- Developer: [SanDisk Corporation](https://appshunter.io/developer/646153887)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.36/5 from 466 App Store ratings · 40 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.1 · 86 MB
- Languages: Danish, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian and 4 more
- Released: 2017-08-07
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sandisk-ixpand-base/id1247858169/reviews.md

## What is SanDisk iXpand™ Base?

iXpand Base is the best way to back up your photos, videos, and contacts. 
Just plug your iPhone device into the iXpand Base and it automatically backs up while you charge.
SET IT AND FORGET IT
Set up your iXpand Base once and every time you plug in your phone it will automatically backup your content while charging your phone.
EASILY GET YOUR FILES BACK
Need to get your files back? It’s easy to restore them, whether you restore to your current phone or a new phone, just plug in and tap restore under settings to get your files back. 
STAY ON TOP OF YOUR BACK UPS
Was last night’s epic selfie backed up? Make sure your memories are never lost. Your iXpand Base App lets you know when you last backed up your content. So you can be sure all your cherished memories are safely backed up. 
FREE UP SPACE
Out of memory? Once your photos and videos are backed up on your iXpand Base you can delete them on your iPhone to free up space.  
SAVE YOUR FILES IN FULL QUALITY
The iXpand Base has plenty of space to store your photos and videos in the same resolution you took them. No compression happens here.
Works with iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone SE with Lightning connector 
SanDisk support: https://www.sandisk.com/home/mobile-device-storage/ixpand-base
www.sandisk.com
LEGAL
•	1GB=1,000,000,000 bytes. Actual user storage less. 
•	 iXpand Base app and iOS ver. 9 or above required. Available for download from the App Store.
SanDisk and iXpand are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the US and/or other countries. Apple, Lightning, and iPhone are trademarks of Apple Inc. All other marks are the property of their respective owners.
©2017 Western Digital Corporation or its affiliates. All rights reserved. 
Western Digital Technologies, Inc. is the seller of record and licensee in the Americas of SanDisk® products

## Key features

- Automatic photo and video backup
- Contact backup
- Charges iPhone simultaneously
- Easy file restoration
- Free up iPhone storage
- Full quality file saving

## What do users think of SanDisk iXpand™ Base?

Overall sentiment: negative

**Pros**

- 🚀 Fast backup and charging capabilities
- 📸 Easy photo and video backup organization
- 💾 Convenient automatic backup while charging
- 🎯 Simple and intuitive user interface
- 📁 SD card allows direct computer access to files

**Cons**

- 🐛 Frequent app crashes on launch
- ❌ Connection failures between app and device
- 🔄 Creates duplicate files and photos
- 📱 Poor iOS compatibility after updates
- ⚠️ Limited backup scope (photos, videos, contacts only)
- 🔌 Device functions only as charger when not working
- 😤 Inadequate customer support and troubleshooting
- 🗂️ File names and dates scrambled after restore
- ⏱️ Slow initial backup process

**Commonly reported bugs**

- App crashes immediately upon opening
- Device not recognized by app after initial use
- Connection drops during backup process
- iOS 12.3.1, iOS 13, and iOS 15 compatibility issues
- App closes unexpectedly during file operations
- Duplicate and triplicate file creation
- SD card stuck in slot
- File names and dates changed after restore
- Navigation freezes when viewing full-size photos

**Most requested features**

- iOS 13+ and iOS 15 compatibility support
- Full device backup (notes, voice memos, mail, app data)
- Status indicator lights on device
- Improved app navigation and interface
- Multi-device photo viewing simultaneously
- Detailed troubleshooting guide in box
- Better file organization after restore

## Recent user reviews (10 of 40)

All indexed reviews: https://appshunter.io/ios/app/sandisk-ixpand-base/id1247858169/reviews.md

### 1/5 — Issues with iOS 15

*2022-01-27, version 2.6*

Ever since update app crashes every time I launch ..very upsetting

### 1/5 — App crashes 6/22/21

*2021-06-23, version 2.6*

A waste of time using this expensive piece of hardware
Expected more from ScanDisk

### 3/5 — Ixpandbase won’t connect at all to my iPhone 8 for file backup

*2020-06-08, version 2.5*

Hello there, my name is Joseph, and I’ve been experiencing an issue with my Ixpand base recently. Last night, I tried to back up my files to it, but a message popped up while I was on the file screen where I normally go to backup my files. I am fairly certain that the message I received was not the “ixpand base not connected” error. I’ve done all the troubleshooting steps, minus disconnecting the sd card (which seems impossible to get out, due to the fact that it seems to be stuck far into the slot fo it) what can I do to fix this? Please help me out...

### 4/5 — No backup

*2020-02-08, version 2.5*

IXband base is not working?

### 1/5 — Didn’t work very long

*2020-01-13, version 2.5*

Have followed all troubleshooting guidance, but the app fails to recognize the device. Nothing on device itself to verify whether it is functional. Far too much money for a paperweight!!!

### 5/5 — Muy buen producto

*2019-11-22, version 2.5*

Su carga es rápida. Me encanta,

### 1/5 — Restore scrambles your camera roll

*2019-10-10, version 2.5*

I used the iXpand base to back all 6000+ photos on an iphone7 and an iPad Pro. After deleting my photos I attempted to restore them again. It did but but the file names and dates were changed putting everything into a big random mess. The camera roll is all random. You can still use Photos option to display the original date and time but since new file names were given when I run the backup again it creates duplicates of all my photos again doubling the photos backed up every time!! Also after successful backup of my iPad-pro it would never connect to my iPad again ! The backups are fast that is the only good thing about it!

I waited a year for an updated app  that would fix the problems with my iPad. Support had already replaced the iXpand base via RMA with the latest firmware, and still doesn’t work. It charges fine when I plug in the usb but that is all. The updated app still does not see the base when it is connected. Just and expensive iPad charger. The updated app says it added iOS 13 support, running now on my iPhone XR and iPad. Neither work now.

Wait a year for an update and now it doesn’t work at all. I’ve lost all my backups thanks to this garbage! I give it negative 5 stars

### 4/5 — Update

*2019-10-07, version 2.4.2*

Can you update the app

### 1/5 — Doest not work on Ios 13.

*2019-10-03, version 2.4.2*

Devs we needs support for IOS 13!

### 1/5 — Crashes

*2019-10-01, version 2.4.2*

iPhone 8 running 13.1.1 starts then promptly crashes.  I guess it doesn’t work well on iOS 13.

## Frequently asked questions about SanDisk iXpand™ Base

### What does the SanDisk iXpand Base do?

The iXpand Base is a device that automatically backs up your iPhone's photos, videos, and contacts while simultaneously charging your phone. It's designed to be a set-it-and-forget-it solution for safeguarding your digital memories and important data.

### How does the backup process work?

Once set up, simply plug your iPhone into the iXpand Base. The app will automatically begin backing up your content. You can check the app to see when your last backup occurred, ensuring your data is always protected.

### Can I get my files back if I need them?

Yes, restoring your files is straightforward. You can easily restore your backed-up content to your current iPhone or a new device by plugging it in and selecting the restore option within the app's settings.

### Does this app help free up space on my iPhone?

Yes, once your photos and videos are successfully backed up to the iXpand Base, you can delete them from your iPhone to free up valuable storage space. This allows you to continue capturing more memories without worrying about running out of room.

### What devices are compatible with the iXpand Base?

The iXpand Base is compatible with various iPhone models from iPhone 5 up to iPhone 7 Plus, as long as they have a Lightning connector. The iXpand Base app also requires iOS version 9 or above.

## Version history (last 1 release)

### 2.6 — 2020-10-06

Bug fixes and changes to better support iOS 14.

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## More apps by SanDisk Corporation

- [SanDisk iXpand™ Sync](https://appshunter.io/ios/app/sandisk-ixpand-sync/id923254823)
- [Connect Drive](https://appshunter.io/ios/app/connect-drive/id1004887842)
- [SanDisk iXpand™ Drive](https://appshunter.io/ios/app/sandisk-ixpand-drive/id1079870681)
- [SanDisk Ixpand™ Charger](https://appshunter.io/ios/app/sandisk-ixpand-charger/id1447876736)
- [ArmorLock](https://appshunter.io/ios/app/armorlock/id1528614234)

All apps by SanDisk Corporation: https://appshunter.io/developer/646153887

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*