# SanDisk iXpand™ Base — user reviews > 40 indexed App Store user reviews of SanDisk iXpand™ Base by SanDisk Corporation, rated 4.36/5 from 466 ratings. - Source: https://appshunter.io/ios/app/sandisk-ixpand-base/id1247858169/reviews - App overview in markdown: https://appshunter.io/ios/app/sandisk-ixpand-base/id1247858169.md - Rating breakdown: 5★ 327 · 4★ 65 · 3★ 28 · 2★ 7 · 1★ 39 ## What do users think of SanDisk iXpand™ Base? Overall sentiment: negative **Pros** - 🚀 Fast backup and charging capabilities - 📸 Easy photo and video backup organization - 💾 Convenient automatic backup while charging - 🎯 Simple and intuitive user interface - 📁 SD card allows direct computer access to files **Cons** - 🐛 Frequent app crashes on launch - ❌ Connection failures between app and device - 🔄 Creates duplicate files and photos - 📱 Poor iOS compatibility after updates - ⚠️ Limited backup scope (photos, videos, contacts only) - 🔌 Device functions only as charger when not working - 😤 Inadequate customer support and troubleshooting - 🗂️ File names and dates scrambled after restore - ⏱️ Slow initial backup process **Commonly reported bugs** - App crashes immediately upon opening - Device not recognized by app after initial use - Connection drops during backup process - iOS 12.3.1, iOS 13, and iOS 15 compatibility issues - App closes unexpectedly during file operations - Duplicate and triplicate file creation - SD card stuck in slot - File names and dates changed after restore - Navigation freezes when viewing full-size photos **Most requested features** - iOS 13+ and iOS 15 compatibility support - Full device backup (notes, voice memos, mail, app data) - Status indicator lights on device - Improved app navigation and interface - Multi-device photo viewing simultaneously - Detailed troubleshooting guide in box - Better file organization after restore ## Newest reviews (11 of 40) ### 3/5 — I would love to actually try to use this *2019-10-01, version 2.4.2* This app keeps crashing regardless of how many times I plug my phone in. ### 3/5 — Crashes on searching *2019-09-25, version 2.4.2* Updated to ios 13 and it just crashes and does nothing. ### 1/5 — Because I can’t ask a question in customer support... *2018-11-21, version 2.4.2* I’ll change my rating after question is answered. Everyone that gave 1-2 stars, read the license agreement before you use the app or software maybe then you won’t complain when something doesn’t work exactly as you expect it to. My question is, where does everything get backed up to? The license agreement, the information page, everything that I’ve looked at I cannot find where my pictures and messages will be uploaded and stored to. I know when I back up my iPhone it goes to the iCloud but when I back up using this application where does it back up to? ### 1/5 — Glitches.. ☹️ *2018-10-17, version 2.4.2* I have iPhone 7 with IOS 12.01, and experiencing glitches. I open the app then immediately closes. I tried uninstalling, reinstalling, rebooting phone.. but no luck. Please assist. Thanks ### 1/5 — Awful experience! *2018-10-13, version 2.4.2* I have purchased 4 bases to use with both iPhone 6plus and 7s. None of them work. I keep getting the can not connect with the base message. The phone charges through it but the app will not work.second time that I am downloading the app in hope that this will fix it. I am returning these 4 units to Amazon tomorrow! ### 1/5 — Doesn't work. *2018-09-14, version 2.4.2* I managed to have it work once but now won't ever connect. It's a shame bc not only have they stolen my money but it would have been a convenient way to back up a phone. ### 1/5 — Makes duplicates *2018-07-01, version 2.4.2* If you delete a photo in the Apple app it doesn’t delete it in this app. For some reason it also makes random duplicates. ### 1/5 — 2 Hours Out of the Box & All I Have Is an Expensive Charger *2018-05-06, version 2.4.2* I’ve plugged and unplugged the base. I’ve plugged and unplugged the lightning cable. I’ve remove and then replaced the SD card. I installed and uninstalled the app. Multiple times. I keep getting the troubleshooting screen which tells me to do all the things that I’ve already done. Multiple times. I’m extremely unhappy with Sandisk, their app, their base and the whole experience so far. If it starts working, I’ll update my review. Also, Sandisk, put a light on the base that shows when the stupid thing is on. And maybe even 1 that shows that an backup or download is in process. But, more importantly, just make a product that works and add an instruction booklet to the box that covers things like troubleshooting in a little more detail than the online version and tells you the exact order you do things like printers do because, in that example, if you plug in some printers before downloading the driver, it won’t work and you have to start over. I followed the order of the pictures on the box. If I can’t get this to work...it will go back to Amazon and I will post this review there as well. Buyer beware! I’ll be back to post more to this review whether it’s good or bad depends on whether the thing starts doing more than charging my phone. So far, it’s a whole lotta bad! Also, I just want you to know that I cleaned up my language to post this but the Base itself has heard a full swear jar of expletives. At this point, I’d have to empty the jar out to make room for the next round of trying to get this stupid thing to work. ### 3/5 — Using 2 different IPhones *2018-04-27, version 2.4.1* I am happy to find an easy way to keep my pictures and videos safe...... but, I been using 2 different IPhones to keep my husbands and my pictures safe. The only thing I don’t understand is why I am not able to see both of our pictures at the same time? Only when I plug each phone individually, is when I see the pictures. Is there a reason why is this happening or is this supposed to be this way? Please comment. Thank you! ### 1/5 — Confusing *2018-04-17, version 2.4.1* App continues to close down before I am finished. It removed all my photos from my iPad now I am attempting to restore them but app continues to closes before I can complete task. Have deleted app and reinstalled it and still having problems. Disappointed and now frustrated. ### 3/5 — I like it but... *2018-03-01, version 2.3* I like this but it double triples and some times quadruple one picture or video when it saves to the thing witch is taking up unnecessary space on the storage ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues with iOS 15 *2022-01-27, version 2.6* Ever since update app crashes every time I launch ..very upsetting ### 1/5 — App crashes 6/22/21 *2021-06-23, version 2.6* A waste of time using this expensive piece of hardware Expected more from ScanDisk ### 1/5 — Didn’t work very long *2020-01-13, version 2.5* Have followed all troubleshooting guidance, but the app fails to recognize the device. Nothing on device itself to verify whether it is functional. Far too much money for a paperweight!!! ### 1/5 — Restore scrambles your camera roll *2019-10-10, version 2.5* I used the iXpand base to back all 6000+ photos on an iphone7 and an iPad Pro. After deleting my photos I attempted to restore them again. It did but but the file names and dates were changed putting everything into a big random mess. The camera roll is all random. You can still use Photos option to display the original date and time but since new file names were given when I run the backup again it creates duplicates of all my photos again doubling the photos backed up every time!! Also after successful backup of my iPad-pro it would never connect to my iPad again ! The backups are fast that is the only good thing about it! I waited a year for an updated app that would fix the problems with my iPad. Support had already replaced the iXpand base via RMA with the latest firmware, and still doesn’t work. It charges fine when I plug in the usb but that is all. The updated app still does not see the base when it is connected. Just and expensive iPad charger. The updated app says it added iOS 13 support, running now on my iPhone XR and iPad. Neither work now. Wait a year for an update and now it doesn’t work at all. I’ve lost all my backups thanks to this garbage! I give it negative 5 stars ### 1/5 — Doest not work on Ios 13. *2019-10-03, version 2.4.2* Devs we needs support for IOS 13! ### 1/5 — Crashes *2019-10-01, version 2.4.2* iPhone 8 running 13.1.1 starts then promptly crashes. I guess it doesn’t work well on iOS 13. ### 1/5 — Not compatible *2019-09-27, version 2.4.2* Since updating my iphone to IOS13, this base no longer functions. I called tech support and was told the engineer is working on it 🤔. What the heck am I to do in the meantime?!? The engineer did not anticipate a newer operating system??? Really?!? ### 1/5 — Remove this product... Sandisk Ixpand Base *2019-06-28, version 2.4.2* I can say worst gift I’ve ever received the Sandisk Ixpand Base. I emailed Sandisk in 2018 when I got this mess, took ever step they suggested. I said lets give it sometime and maybe they will come up with a fix. I was wrongggggg. It goes thru the process but no pictures appearing on the ipad. Getting the same message and same blah blah blah. “Backup was not able to finish! Please try again later”. 6 months later nothing changed. Amazing how it will work on one Apple product but not the other when both are listed as comparable and running 12.3.1. I would not suggest anyone purchase the Sandisk Ixpand Base non give it as a GIFT. ### 1/5 — Will never buy another SanDisk product *2019-06-18, version 2.4.2* Only 3 or 4 months into purchasing the product, and it already says I’m not connected. That’s after trying ALL of their troubleshooting solutions TWICE EACH! Frustrated beyond belief. But that’s fine. There are better companies, that actually care about their end products, out there. ### 1/5 — After updated to iOS 12.3.1, this app couldn’t be used anymore! *2019-06-11, version 2.4.2* After updated to iOS 12.3.1, this app couldn’t be used anymore! I tried several iPhones, this problem still exists! ## Most praised reviews (10 highest-rated) ### 5/5 — Muy buen producto *2019-11-22, version 2.5* Su carga es rápida. Me encanta, ### 5/5 — The best app in world *2019-07-18, version 2.4.2* Wonderful app and back up in world ### 5/5 — Great backup device *2019-06-02, version 2.4.2* I am really enjoying this because I found photos on my phone I didn’t know I had! You can pop the sd card into a computer and pictures are sorted by year and month. The initial backup was slow so expect it to take several days if you have a lot of data like I did. Overall I’m super pleased. ### 5/5 — Awesome!!! *2018-04-26, version 2.4.1* I just LOVE this little iXpand Base!!! It’s sooo easy!!! ### 5/5 — Great app *2018-04-19, version 2.4.1* It really doesn’t give me much more storage though. ### 5/5 — Good product difficult interface *2017-09-08, version 2.1* I like the product. Backs up my pictures and videos very quickly. However the navigation of the software is cumbersome. When I select a picture from the thumbnail views to see it larger, I can't figure out how to get back to the thumbnail views without killing the app and restarting. Very frustrating. Beyond that is decent. **Developer response:** Sorry to hear about your experience with the iXpand Base app. Make sure that you tap the photo on the app to reveal the “back” arrow in the top left corner of the screen ### 4/5 — No backup *2020-02-08, version 2.5* IXband base is not working? ### 4/5 — Update *2019-10-07, version 2.4.2* Can you update the app ### 4/5 — Good but some issues *2018-07-23, version 2.4.2* As I got most of the phone uploaded to the base, it started erring and not loading the rest of the phone. ### 3/5 — Ixpandbase won’t connect at all to my iPhone 8 for file backup *2020-06-08, version 2.5* Hello there, my name is Joseph, and I’ve been experiencing an issue with my Ixpand base recently. Last night, I tried to back up my files to it, but a message popped up while I was on the file screen where I normally go to backup my files. I am fairly certain that the message I received was not the “ixpand base not connected” error. I’ve done all the troubleshooting steps, minus disconnecting the sd card (which seems impossible to get out, due to the fact that it seems to be stuck far into the slot fo it) what can I do to fix this? Please help me out... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*