# Sandvik Remote Support

> Sandvik Remote Support (iPhone/iPad app by Softability Group Oy.)

- Source: https://appshunter.io/ios/app/sandvik-remote-support/id1585937368 (this page in markdown: same URL + `.md`)
- Developer: [Softability Group Oy](https://appshunter.io/developer/1463383510)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 12.4 · 62 MB
- Released: 2021-09-16
- Data updated: 2026-07-07
- User reviews in markdown: https://appshunter.io/ios/app/sandvik-remote-support/id1585937368/reviews.md

## What is Sandvik Remote Support?

Sandvik Remote Support provides expert help for troubleshooting
- Connect and share your view with a mobile device or smart glasses with the right remote expert.
- Stream live-video to show the situation at the site.
- Collaborate with video, audio and chat in order to get help and guidance from the expert instantly.
- Resolve the issues faster and get the job done.

Smart request handling system for experts
- Open a ticket with the Expert portal tools and connect with the field worker using mobile device or computer.
- See field worker’s view and the exact situation at the site.
- Guide the work in real-time and send annotated images, documents and links to the field worker.
- Resolve issues together with the field worker.

Features
- Video & audio communication
- Offline mode
- Chat
- Annotation tools
- File transfer and storage
- Language translation
- Request handling and session storage
- User management
- Support for mobile devices and smart glasses
- Secure communications
- Integration and customisation


## Version history (last 5 releases)

### 5.50.4 — 2026-06-24

Bug fixes and improvements

### 5.49.13 — 2026-06-12

Bug fixes and improvements

### 5.47.12 — 2026-04-23

- Bug fixes and improvements

### 5.46.2 — 2026-03-03

- AI powered global search
- Improved user interface
- Bug fixes and improvements

### 5.44.8 — 2026-01-29

- Similar tickets suggestions
- Bug fixes and improvements

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## More apps by Softability Group Oy

- [XReach](https://appshunter.io/ios/app/xreach/id1499997698)
- [Atlas Copco AR](https://appshunter.io/ios/app/atlas-copco-ar/id1574682213)

All apps by Softability Group Oy: https://appshunter.io/developer/1463383510

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*