# Sanford Health — user reviews > 50 indexed App Store user reviews of Sanford Health by Sanford Health, rated 3.50/5 from 387 ratings. - Source: https://appshunter.io/ios/app/sanford-health/id630207652/reviews - App overview in markdown: https://appshunter.io/ios/app/sanford-health/id630207652.md - Rating breakdown: 5★ 142 · 4★ 82 · 3★ 61 · 2★ 44 · 1★ 58 ## What do users think of Sanford Health? Overall sentiment: negative **Pros** - 👍 Connect with doctor - 👍 Find clinics and phone numbers - 👍 Access personal healthcare records - 👍 Wait time visibility - 👍 Much improved over prior versions **Cons** - 🐛 App not working since update - 🐛 Repeatedly logging in/out - 🐛 Cannot access information - 🐛 Random errors during signup - 🐛 Cannot pay bills online - 🐛 Billing process doesn't work - 🐛 Incompatible with older OS - 🐛 Renewing prescriptions inconsistent - 🐛 Cannot add photos to messages - 🐛 Cannot add appointments to calendar - 🐛 Requires full calendar access - 🐛 Cannot click on tabs - 🐛 Failed login / cannot connect to server - 🐛 Face ID/passcode login fails - 🐛 Login fails after business hours - 🐛 Needs refresh to open - 🐛 Cannot start new conversations - 🐛 Login failed: problem communicating with server - 🐛 App disabled, call support - 🐛 Junk app, fails constantly - 🐛 App down frequently - 🐛 Annoying notifications - 🐛 Doesn't work with iPhone - 🐛 Extremely difficult to use - 🐛 App doesn't open after update - 🐛 No connection to Apple Health - 🐛 Misses appointment notifications - 🐛 Nothing goes through to clinic - 🐛 Scheduling appointments needs improvement - 🐛 'Something went wrong' message - 🐛 Not optimized for iPad - 🐛 Error on login, user name/password correct - 🐛 Previous app was better - 🐛 Sends email notices after info viewed - 🐛 Crashes after iOS updates **Commonly reported bugs** - App not working since update - Repeatedly logging in/out - Cannot access information - Random errors during signup - Cannot pay bills online - Billing process doesn't work - Incompatible with older OS - Renewing prescriptions inconsistent - Cannot add photos to messages - Cannot add appointments to calendar - Requires full calendar access - Cannot click on tabs - Failed login / cannot connect to server - Face ID/passcode login fails - Login fails after business hours - Needs refresh to open - Cannot start new conversations - Login failed: problem communicating with server - App disabled, call support - Junk app, fails constantly - App down frequently - Annoying notifications - Doesn't work with iPhone - Extremely difficult to use - App doesn't open after update - No connection to Apple Health - Misses appointment notifications - Nothing goes through to clinic - Scheduling appointments needs improvement - 'Something went wrong' message - Not optimized for iPad - Error on login, user name/password correct - Previous app was better - Sends email notices after info viewed - Crashes after iOS updates **Most requested features** - Add all information to Apple Health - Bring back notifications for appointments - Make scheduling appointments more user-friendly - Add fingerprint scan back for login - iPad optimized app - Allow adding appointments with 'Add Only' calendar permission ## Newest reviews (17 of 50) ### 2/5 — Unhappy with update *2025-06-30* Due to inabilty of apple7 OS 15 phone to open Sanford my chart now that It has been updated to 16OS I’m disconnected from my lifeline-I am elderly,limited income -In order to get it I now have to buy a new phone and can’t afford/Why do that to us?? I NEED this app to live.. ### 3/5 — Renewing prescription issues *2024-09-09, version 3.11.0* Renewing prescriptions doesn’t seem to work consistently anymore. ### 3/5 — Update Needed *2024-01-11* It would be nice to be able to add all the information into my health for Apple… I have my other records there but I can’t with Sanford. It is a pain ### 2/5 — Cannot add appointment to calendar *2023-10-09, version 3.8.3* Since the last update the app no longer successfully adds appointments to the calendar. The appointment creation feature no longer has a button to save the appointment. Update on 10/9/2023: A few months ago the calendar issues I reported in my original review were fixed, but that issue with the invisible Save button has returned. Additionally starting this week the app won’t add an appointment to my calendar unless I give it full access to the calendar. That level of access should not be required to simply add an event to my calendar. Previously the app used a permission of Add Only and that was enough. ### 2/5 — Can’t add appointments *2023-09-28, version 3.8.3* The app no longer lets me add appointments unless I give the app full access to my calendar. It should add appointments even if the app only has Add Only calendar permissions. ### 3/5 — I love this app BUT!!!!!! *2023-07-01* It’s not working all of a sudden, I can’t click on any of the tabs. It won’t let me see my summary, email my DRs back or set appointments. I need this app for my Primarily Progressive MS. I need this app for my care team to talk to me. Please help me!!!! ### 2/5 — Log in info does not work *2023-01-13* This app continually asks me to set up Face ID login and a passcode pin. I will set it up and try to log in and it has never worked. Just says it has failed. Super frustrating and annoying! **Developer response:** We are sorry to hear about your experience with our app. Please contact us at 1-866-808-5274 for assistance. ### 3/5 — Sanford app *2022-12-25, version 3.5.3* Since last update I now have to refresh it to get it to open? Why is that. ### 2/5 — Can’t log in *2022-10-24* The app will not let me log in to my account. I have enabled both Face ID and a 4 digit passcode. As well as logging on with my regular credentials. Every time I try it says, “login failed, there was a problem communicating with the server. Please try again later”. I like the app when it works but it’s quite frustrating to use. In addition I can no longer start a conversation with my primary care doctor. It only allows me to look at info for my old doctor despite also showing my old messages (that I cannot reply to either) **Developer response:** We are sorry to hear about your experience with our app. Please contact us at 1-866-808-5274 for assistance with logging in to your account. ### 2/5 — Doesn’t work *2022-08-24* I downloaded the app, tried to log in. Keep getting message saying, can’t connect to the server. Try again later. Deleted the app, downloaded it again and the same thing happened. My user name and password are correct. Super annoying. Waste of time. Deleted the app for the last time and will use my computer. **Developer response:** We appreciate and value feedback from our customers and can certainly understand your frustrations. Please contact us at 1-866-808-5274 for help with your issue. ### 1/5 — Plagued by Login Failed *2022-07-25, version 3.5.0* There is a 50-50% chance that the application will or will not open / allow sign in due to issue communicating with the server. Why is this so unstable? ### 1/5 — Constantly disabling my account *2022-01-01* I just recently downloaded the app and it’s constantly logging me off then when I try logging back in it says “Account disabled, call technical support”. I’ve literally called them twice today, reset my password twice. Even went as far as to delete and re download the app to see if that would’ve helped but still no luck. I figured it would be easier to access all the information on my phone for the remaining of my OBGYN appointments but I guess not. Definitely needs some fixing! ### 2/5 — Cannot add appointment to calendar *2021-12-22, version 3.3.0* Since the last update the app no longer successfully adds appointments to the calendar. The appointment creation feature no longer has a button to save the appointment. **Developer response:** Thank you for taking the time to leave a review. Our most recent release fixes the calendar issue. If you have further questions, please contact us at techsupportmychart@sanfordhealth.org or call 1-866-808-5274. ### 2/5 — My Chart *2021-09-16, version 3.1.0* I don’t like using the app. Just let me check in and go...🤔😕 ### 1/5 — If I could give it a less than one star I would *2021-07-06, version 3.0.1* Junk app. Fails constantly. Always says "disabled" and tech support won't call me back. ### 2/5 — It’s okay, when it works. *2020-12-23* This app is down frequently. It worked well over most of the summer and fall but has been failing to connect over the winter. Good idea but this needs to be addressed. I called and they said they had no record of others having the problem, but it’s not my internet or password/login, because it works on the desktop site. **Developer response:** Thank you for taking the time to leave a review. We invite you to try our most recent release that should address this issue. If you have further questions, please contact us at techsupportmychart@sanfordhealth.org or call 1-866-808-5274. ### 3/5 — Annoying notifications *2020-10-23* Stop sending me appointment reminders that aren’t even till next week at 7A! Other than that it’s fine but sheesh can’t anyone get any sleep around here? **Developer response:** Thank you for your feedback and review. We will take note of your suggestion and forward it to the appropriate parties. If you have additional questions or need assistance, contact us 1-866-808-5274 to speak to one of our representatives. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix it! *2026-02-15* Your app isn’t working great since you did an update 3 weeks ago. There are several glitches and having to repeatedly log in and out to get it parts of the patient chart is ridiculous **Developer response:** Thanks for your feedback. We’ve addressed these issues in a recent update. If you’re still experiencing problems, please contact us at 1-866-808-5274. ### 1/5 — No access *2026-02-07, version 3.17.0* Just today I can not access my information or my son’s. Was there a recent change? ### 1/5 — Can't even get signed up *2025-12-13, version 3.16.1* Random errors and it won't verify. Can't even log in. ### 1/5 — My Chart Sanford *2025-09-10, version 3.15.2* I do not like the My Chart Sanford😕New information!!! ### 1/5 — New Update *2025-07-10, version 3.15.0* Since the new update I can no longer pay my bills online. ### 1/5 — Billing *2025-07-07, version 3.15.0* The new billing process doesn’t work. I can enter all of my other information other than my card number ### 1/5 — Can’t attach photos from iPhone to message *2023-10-18* For months now, you can’t attach photos from iPhone library to messages. You start to attach, and it only allows you to select a size but never hit attach. It only works from desktop which is SUPER inconvenient. Can’t believe this has gone on so long without being fixed! ### 1/5 — Hasn’t worked in months *2023-01-23, version 3.5.5* Always get a failed login ,” can’t connect to server”. I have to login my chart to see my Sanford connections but it doesn’t allow me to see everything. This apps is junk. Use to be so good and easy . ### 1/5 — Sick and app is horrible *2023-01-05, version 3.5.3* Can’t even schedule an appointment, the nurses says I have to do it on the app!!! Omg!! ### 1/5 — Login fails after business hours *2022-12-29, version 3.5.3* Good luck logging in to this app during non-business hours. The service is shut off because it’s only powered by the hamsters from 9am - 4pm. ## Most praised reviews (10 highest-rated) ### 5/5 — Support and appreciation *2025-01-02, version 3.12.0* Dear Sanford Emergency Department 23rd Ave S, Fargo, ND 58104. I would like to take the time and effort into this message. Dear Sanford to be honest this means so much to me that some of you took the time and effort on fixing my caved in Chest ever since Friday December 20th 2024 and I really appreciate it so much now I don’t have a caving in chest anymore this really means a lot to me that you guys took the time and effort into my surgery operation thank you for those who participated. And on top of that I would love to take the opportunity to send this message because after my surgery was over I was barely awake I wasn’t speaking at that time because I was in pain and just when I woke up after that I was took to the waiting room so I could get my assigned room while I was waiting in bed all I could really do was thumbs up and thumbs down and then eventually I fell right back to sleep moments later and I don’t know how long I was asleep for but I would like to appreciate my Nurses who took the courage and time for helping me feel and get better again and I really loved admired and adored everyone before and after my surgery thank you so much for helping me get better and well again❤️🫂 ### 5/5 — Dr Steve Aldrud *2024-06-21* I feel very disappointed that this very professional Dr has left the Sanford Medical System ....it is a huge loss This Dr showed professionalism in every way... from being empathetic and a great listener, to his skill in diagnosing a medical issue and the next form of treatment ### 5/5 — Much improved *2019-01-04* The Sanford app recently released is much improved over prior versions. This app also is head and shoulders above similar healthcare apps. ### 5/5 — I love the new app *2018-11-01* Much better than the old app. I'm glad I downloaded the new one. I'm happy MySanfordChart is right there ### 5/5 — Great App! *2013-07-13, version 1.1.2* This app is awesome! I especially love the wait time visibility. Very helpful. ### 5/5 — Wow! *2013-04-26, version 1.0* I can connect with my doctor, I can find a clinic and any phone number I need. Thank you Sanford Health! ### 5/5 — Great app! *2013-04-13, version 1.0* I was able to quickly find doctors, clinics, and ERs near my location. The access to personal healthcare records such as lab tests and medical visit summaries, and immunizations is really useful and innovative. Download this app! ### 4/5 — Appointment calendar not working *2022-01-23* Since the last update, I can no longer add appointments to my calendar. I have tried uninstalling and reinstalling and I have tried on my iPad as well. I have the most recent updates on my iOS and app updates are all applied. I can view appointments but no matter if I pick include details or appointment only, it will show the Caleb details but their is no save button or anything to select. Then I am locked into that section and the only way out is to close the app and reopen. I saw someone posted on Dec 21 of the same problem. **Developer response:** Thank you for taking the time to leave a review. Our most recent release fixes the calendar issue. If you have further questions, please contact us at techsupportmychart@sanfordhealth.org or call 1-866-808-5274. ### 4/5 — Scheduling appointments needs improvement *2019-04-21* I live in a small town with a clinic that has a PA that I see for sickness and injuries, but I go into town to the bigger clinic for specialty things. I want to be able to pick from my providers when I want to schedule an appointment. ### 4/5 — Ok app, annoying notifications *2018-05-09* This is a nice app that provides a lot of functionality, including communication with my doctor and nurse. My only negative comment is that it sends email notices saying to check the app for new info even after I have looked at the info, several times. Very annoying. I turned notifications off. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*