# Sani Resort — user reviews > 35 indexed App Store user reviews of Sani Resort by Sani S.A, rated 4.40/5 from 15 ratings. - Source: https://appshunter.io/ios/app/sani-resort/id1458106553/reviews - App overview in markdown: https://appshunter.io/ios/app/sani-resort/id1458106553.md - Rating breakdown: 5★ 12 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 1 ## Newest reviews (11 of 35) ### 2/5 — Just doesn’t feel very ‘Sani’ *2022-09-19, version 5.4.1* It’s slow, difficult to browse the days activities, restaurants show as fully booked when they are most entirely empty, the map doesn’t show half of the Porto complex. The website is more up to date. We organised our stay more easily once on site by using WhatsApp to speak to concierge, and after several nights stay realised it was the app misleading us about restaurant bookings. I wish they had just told us on arrival not to bother with it. ### 1/5 — Too Diifficult *2022-08-29, version 5.4.1* Just arrived in Sani and downloaded the app. I tried to register with no luck, I just seemed to get video of what looks like a spinning view of a table from above stood in the water. The only way to move off that image was delete the app. Reloaded, same happened, now permanently deleted. ### 1/5 — All bookings gone *2022-08-20, version 5.4.1* Unsure if server is down. I’ve booked a few restaurants before arrival, app has unconnected me from my booking account then can’t reconnect again. We have to be connected to a booking account before we can book any activities ### 1/5 — Absolute Katastrophe *2022-06-06, version 5.2.11* Die APP verspricht viel, hält aber nichts! Ich kann noch nicht einmal ein Account erstellen. Mehrfach erhalte ich die Meldung „Email oder Passwort falsch“ obwohl mehrfach das Passwort zurückgesetzt wurde. Es gibt noch nicht einmal die Möglichkeit, einen Support zu kontaktieren. Schade! ### 1/5 — Terrible *2022-05-19, version 5.2.7* So slow it is almost unusable. Booking restaurants and selecting a time slot and then the reservation calendar says a completely different time. No idea what is booked! ### 1/5 — Terrible *2022-05-10, version 5.2.0* App doesn’t work ### 1/5 — This app doesn’t work! *2022-05-07, version 5.1.18* The app won’t allow access to the 3rd radio button on the register page, which means the ‘register’ button is greyed out. I tried the app on my iPad where I can see the 3rd radio button but helpfully I can’t register on there either. Please sort this out! ### 2/5 — Doesn’t work *2022-05-07, version 5.1.18* For such a great resort I’m surprised the app is so bad. Can’t even create an account..or book anything ### 2/5 — Slow *2022-05-06, version 5.1.18* Navigation through the app is very slow with long loading times, even if you are just swapping between two recently opened sections. Makes it rather frustrating, though not entirely unusable. Suspect it would benefit from the app size being larger with less data being required to be downloaded for each button press. ### 1/5 — It doesn’t work *2022-04-20, version 5.1.13* This app doesn’t work properly ### 1/5 — Poor! *2022-01-31, version 3.8.6* Poor app, loads of buttons don’t work, it won’t let me create an account, really hope the rooms don’t have this many bugs!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time *2026-04-23, version 6.2.8* The app didn’t even deserve one star. It doesn’t work. Reviews that appear to be 3 years old say it doesn’t work so I’m not sure why it hasn’t been fixed. It’s a stunning hotel and this lets it down when you want to book activities and restaurants before arrival ### 1/5 — Pools are cold! *2026-04-06, version 6.2.0* They don’t heat the pools to a pleasant temperature, certainly not during April and May ### 1/5 — Cold Pools *2026-04-06, version 6.2.0* The swimming pools are cold in April and May ### 1/5 — Please fix the App *2026-03-08, version 6.2.0* The app doesn’t work at all. When I try to make a reservation the screen is just white. ### 1/5 — Fire the developers! *2025-05-15, version 6.0.9* This app is awful. Its the opposite of what the resort is. It simply doesnt work. The reviews go back three years with the same basic problems. Why not fix it?! Restaurants show as fully booked- theyre not. It will show times you can book, then show as not available. It doesnt load. Signs you out. Freezes on load screen.. Why not fix it/ delete and start again?! ### 1/5 — Beware of incorrect information *2024-05-06, version 5.9.0* Unfortunately we had a bad experience using this app. We saw an evening show in the app that we wanted to visit and have already scheduled everything else (activities, dinner) so that we could attend the show. We were shocked as we arrived at the show that it was not the show we saw in the app. We were very disappointed and it sadly ruined the evening for us ### 1/5 — Truly awful *2023-09-26, version 5.7.6* It simply doesn’t work properly. They can’t blame their poor wifi either as it didn’t work properly prior to arrival. What an awful impression of ineptitude, lack of care and through complacency it presents. ### 1/5 — Unreliable *2023-07-27, version 5.7.6* Did not work at all at times and properly at others. Did not save bookings made. Did not update to show concierge bookings. Really disappointing as it did heavily impact the enjoyment of our stay. ### 1/5 — Review of the app *2023-07-17, version 5.7.1* Just one word: awful. ### 1/5 — Incomplete *2023-04-21, version 5.6.4* Overall a really poor app. The information in the app is not complete and sometimes incorrect. There are lots of places missing from the map. This includes that there is no complete list (or map) overview of bars. Opening hours sometimes do not match the website information. It is not possible to check a restaurant menu through your reservation, you have to search for the place in the restaurant list. The same applies to the map - restaurants in the map are not linked to the page where you can access the restaurant menu. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Holiday *2026-06-17, version 6.3.2* We have had the best holiday at Sani and can’t wait to return. The staff have been absolutely amazing and the resort is beautiful. Thank you all for giving us such a wonderful time! ### 5/5 — Hotel Staff *2025-06-21, version 6.1.3* The Hotel staff are on hand all the time to make your stay, relaxing and enjoyable all the time, The pool / beach staff around Sani Beach Hotel are so friendly pleasant and nothing is to much for them, Maria the lady who covers the pools and beach is a credit to the hotel , and always so polite, and helpful always on hand to help, Kennedy is a shining star and genuinely cares and helps everyone. All the other staff are the same, Maria and Kennedy we will always remember, a fantastic holiday our 3rd visit to Sani beach ### 5/5 — Works perfectly *2024-05-13, version 5.9.2* Managed to book restaurants and activities before we arrived and then used it daily in resort to check what’s on and the menus/prices ### 5/5 — Qui si sani *2020-06-07, version 1.1.3* Me contro te ### 4/5 — App got better in 2023 *2023-06-08, version 5.7.1* In 2021, the app was just a waste of time. In 2022, it was still clunky. Now in 2023, it basically works - except when you are a Sani Rewards member, it still limits your amount of reservations. But generally speaking: it is not as bad as it used to - it actually now feels helpful. ### 3/5 — Dinnerreservation AVLI *2026-05-06, version 6.2.8* For over a year now, it has not been possible to make an online reservation for the AVLI restaurant; an error message appears. ### 3/5 — Can’t register the button doesn’t work *2022-04-24, version 5.1.15* Cannot create a login as even after ticking the box to confirm the terms and conditions, you cannot click the register button ### 2/5 — Got stuck in the lift…. *2024-06-03, version 5.9.2* The first couple of days were fine but then at 2am in the morning we heard this baby screaming and wouldn’t stop for hours. The baby wasn’t the problem at all but it’s just that if it’s a resort where lots of kids/babies go then you would think that they would have soundproof walls. Then the next day I got stuck in the lift alone and im not even an adult (under 14) and it took 20mins to get out. Then on are second to last day we went out to get dinner and then we got home and at 00:00 and my mom immediately threw up and got food poisoning from the mushrooms she had at the restaurant. At 3:00am I moved to the sofa and there was no bedding and all. We phoned reception and asked for a duvet and a blanket. It took 20 minutes and a man brought up a pillow case and a sheet. We found a duvet in the wardrobe but it wasn’t very thick so we phoned reception to ask for a blanket and 20 minutes go buy and we phone reception and turn up that no one was coming because apparently we already had everything so we waited another 20mins for 2 sheets and they said that they don’t have any blankets?!! The next day we had breakfast delivered since we couldn’t go down and they charged in to the room (€20) even though they had given my mom food poisoning so I didn’t get why we had to pay. After we tried to talked to reception but apparently our concierge wasn’t in and neither was the manger so we talked to another member of staff we managed to get €200 removed (including our breakfast) of our nearly €5000 bill. Apart from that I guess you good say it was alright!!! ### 2/5 — This app needs UX / UI and UX Research!! *2023-08-15, version 5.7.6* It doesn’t function or flow very well. It doesn’t cater enough for guests. The loading time is too slow and I think overall, for such a resort, it needs research and design work asap!!! ### 2/5 — booked activities do not show up in the app *2023-07-12, version 5.7.1* please fix thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*