# Sanlam Portfolio — user reviews > 52 indexed App Store user reviews of Sanlam Portfolio by Sanlam, rated 4.00/5 from 32 ratings. - Source: https://appshunter.io/ios/app/sanlam-portfolio/id1403839427/reviews - App overview in markdown: https://appshunter.io/ios/app/sanlam-portfolio/id1403839427.md - Rating breakdown: 5★ 23 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 7 ## Newest reviews (14 of 52) ### 1/5 — Useless *2025-11-04, version 3.0.13* The app takes forever to “go in”. It disconnects at random times. It is impossible to make a lump sum payment into your portfolio, only recurring investments is possible ### 1/5 — Bad app *2025-11-01, version 3.0.13* This app is very unorganised. My previous retirement saving was at Momentum and on their app I could easily see all my saving. But my employer moved ours to sanlam. I do not even know how much my retirement savings is?!?! ### 1/5 — Slow *2025-10-01, version 3.0.13* Slow and not customer friendly UX poor ### 1/5 — Profile interface *2025-09-17, version 3.0.13* My profile is not synchronized. I am unable to see my pension money or anything relating to that. I have been trying to call but with no luck. ### 1/5 — Not happy *2025-09-17, version 3.0.13* App very difficult to use not user friendly keeps getting error messages consistently ### 1/5 — Ux *2025-09-17, version 3.0.13* Trying to navigate the app as an actual nightmare. I can find any of my products and there is no search bar to help locate what I need faster. It’s actually frustrating me so much ### 1/5 — Nothing works *2025-09-10, version 3.0.12* A shockingly bad app. Doesn’t even load the login screen. Just the loading circle turning over endlessly. ### 1/5 — Terrible App *2025-07-25, version 3.0.11* Terrible service, always loading. Never opening page. Whoever made this app should be fired ### 1/5 — Slower than slow *2025-07-21, version 3.0.11* Why does the app take forever to open up? Can this be fixed? ### 1/5 — App keeps on loading *2025-02-04, version 3.0.9* App keeps on loading once a portfolio is selected and nothing gets displayed. Very poorly designed app ### 1/5 — Terrible App *2025-01-28, version 3.0.9* This app from a renowned company is a terrible advert for such a company. It goes beyond my understanding to use these words in an update “ fix minor bugs” nothing is fixed. It is the same old time wasting for years. The previous app was much better and faster. ### 1/5 — Buggy app *2025-01-27, version 3.0.9* I have to delete and redownload the app each time I want to access money in my portfolio ### 1/5 — Freezing and loading *2025-01-11, version 3.0.9* Freezing loading screen , completely useless. Can’t access or see any details about portfolio. ### 1/5 — Like the logo - Hands on your money no access to see poor performance *2024-12-18, version 3.0.9* The app just does not open and hangs. Worst app out there ## Most critical reviews (10 lowest-rated) ### 1/5 — Kakste App ooit *2026-06-20* Ek meen as jy nie eers ‘n password reset kan doen via ID, email, username nie.. al wat stuur is di f*n OTP…. ### 1/5 — Product not shown *2026-02-09, version 3.1.1* For some reason. My provident fund is not shown?????? This is the second time that the app is not working properly! ### 1/5 — Face ID unusable *2026-02-03, version 3.1.0* Enabling the biometric setting for the app (gives permission to use the Face ID function on the iPhone) causes an error and then you are unable to login to the app. You can resolve this by going into the iPhone settings and disabling Face ID for the Sanlam app. ### 1/5 — App is slow and unresponsive *2026-01-27, version 3.0.14* The app is very slow and unresponsive. The technology framework used in the front-end is either heavy or the backend services require a rewrite ### 1/5 — App not working *2026-01-01, version 3.0.14* The app doesnt work. It doenst allow me to access all of the information i want to see regarding my portofolio ### 1/5 — Surname change frustration *2025-12-29, version 3.0.14* I have been trying to make changes on my surname I sent the I D and divorce decree in 2022 but no changes has been made to my surname. I'm trying to withdraw funds on my 2 pot and surname does not match with the account number provided so what should I do? I'm really frustrated and I've been sending emails as well after chatting with the agent on WhatsApp but no changes has been made. ### 1/5 — Not user friendly *2025-12-28, version 3.0.14* They have so many unnecessary things and you have to go through just to get what you are looking for. ### 1/5 — Unfriendly App *2025-12-16, version 3.0.14* This app is NOT user friendly. No ‘back’ button or home button to take you from page to page makes it so difficult to use. This app needs some serious rethinking!! ### 1/5 — Even after updating app u still need to submit form *2025-12-09, version 3.0.14* I was sent a form to update my beneficiary while I had already done this on the app ### 1/5 — Always problems navigating the app after updates *2025-12-07, version 3.0.13* When i first used the app it gave me problems navigating, but eventually it became alright out of the blue. Now there seems to have been an update. Problems again. Can’t update my details, it’s still pulling old details ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent App *2026-01-07, version 3.0.14* The App is easy to use ### 5/5 — Rather use online *2024-08-27, version 3.0.4* Do not download the app, it freezes all the time. And never saves information once you make edits ### 5/5 — Great App *2023-02-16, version 1.3.1* Very easy to use I can see all my investments and the amount. ### 5/5 — Great App *2021-05-10, version 1.1.0* Awesome app, you can see all your portfolios on a go. ### 4/5 — Unresponsive *2025-09-23, version 3.0.13* There are some options when you click the app tells you something went wrong try again later, especially when you try to withdraw. ### 4/5 — Review for Sanlam Portfolio App *2025-07-30, version 3.0.12* The recent updates to the app and website are impressive — it looks polished, is user-friendly, and easy to navigate. I really appreciate the clear dashboard view where I can see all my products in one place. One suggestion: the Sanlam Reality integration could use some attention. It feels outdated and disconnected from the rest of the app. Also, when navigating from the dashboard to Reality, there’s no way to return — I have to close and reopen the app to get back. Fixing this would really improve the overall experience. ### 3/5 — App review *2025-12-03, version 3.0.13* User interface looks good but I haven’t been able to access the app in 3 months. ### 3/5 — Average *2025-12-03, version 3.0.13* App ok but you can do better. Not intuitive. Battle to see what I want. Drop advertising for existing members. ### 3/5 — App Issues *2024-11-08, version 3.0.8* The app does not work, I updated to the latest version hoping the issues would be resolved but no they weren’t. When I try App support all I get is links trying to sell more products. All other avenues of requesting support also leave a lot to be desired. The issue is I am unable to view any of my portfolio, I get a screen with a flickering spinner and the app appears to hang,. ### 2/5 — Documents download *2025-11-18, version 3.0.13* Cannot view and download documents like tax certificates --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*