# SANRAL — Mobile Application

> Mobile app for managing mobility services, account details, and reporting road issues. (iPhone/iPad app by Acumen Software.)

- Source: https://appshunter.io/ios/app/sanral/id1345908485 (this page in markdown: same URL + `.md`)
- Developer: [Acumen Software](https://appshunter.io/developer/1440031970)
- Category: Business, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 54 MB
- Languages: American English
- Released: 2018-08-01
- Data updated: 2026-06-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sanral/id1345908485/reviews.md

## What is SANRAL?

Use this App to:
  - View your Account Balance
  - Top Up your Account
  - Manage your Vehicles and Tags
  - Manage subscriptions to Mobility Services (Parking, Speed Alerts, etc.)
  - Report and View Potholes (online and offline)
  - View and Download Statements, Invoices and Receipts
  - View and Download Transaction Details
  - View your account and profile details
  - Update Your Contact Details
  - Reset your Mobility Account password 
  - Log an Enquiry
  - Easily Contact SANRAL customer services
  - Login with your ABT Travel card and top up your ABT anonymous account
  - Register your Travel Card into your Mobility Account
  - Manage your Travel Cards (after you register a Mobility Account)
 
Please note that if you already have a SANRAL account you don't have to register again to use this App, simply use your existing credentials to log in (the same details you would use for the SANRAL website).
Should you not remember your password, you can reset it from the App main screen using the Password Recovery feature. In case you don't remember your ClientId, Username, or registered Email, please contact the Call Centre: 0800 726 725
 
Before using the new feature to report Potholes offline, make sure you have logged in successfully to the App at least once. This is for the App to remember your details and capture the Potholes locally on your device associated with your profile. 
Once your device is connected again (to any network, mobile, or Wi-Fi), the App will automatically upload in the background the Potholes that were captured while online. Allow a few minutes for the new Potholes to be displayed on the "My Reports" menu.

## Key features

- View account balance
- Top up account
- Manage vehicles and tags
- Manage mobility service subscriptions
- Report and view potholes (online/offline)
- View and download statements/invoices
- Manage travel cards

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/sanral/id1345908485/reviews.md

### 1/5 — Zero stars?

*2025-11-19, version 3.1.4*

It’s impossible to register on the app. Every single password I pick gives the message - password already in use!!

### 2/5 — Cannot Load Card

*2025-11-11, version 3.1.4*

Cannot load payment card. 

Takes long to take effect in account.

### 1/5 — The worst app ever

*2025-11-03, version 3.1.4*

Struggle to top up funds in the account with any phone or any bank card

### 1/5 — Money deducted but not added

*2025-08-24, version 3.1.1*

You app takes money from account but then does not add it to my balance.

Poor.

### 1/5 — Can no longer top up

*2025-07-14, version 3.1.0*

As of recently I am not sure what has changed. Prior the app allowed me to top up my account at any time of the day and all worked fine. Recently the app has stopped all attempts at allowing me to top up. 

I have tried new cards and banks ! Also all options when it comes to using a card whether it be saving or once off. Just hangs 

Please fix this

### 1/5 — Not good

*2025-05-31, version 3.0.8*

This App is not working, cant log in but on the web site i can log in, and payment is a mess cant pay.

### 2/5 — Password reset dysfunction

*2025-05-29, version 3.0.8*

I can’t set or reset the password on the app and thus I am unable to access the my account. I suspect there is a bug because everyone else at the Sanral office struggled with the same issue:

### 1/5 — Khosa

*2025-05-16, version 3.0.8*

I am trying with fail to log in to this app. When I think I am almost there something comes up. Previously my email pw was un acceptable, today the car registration is not🙆🏽‍♀️🤷🏻‍♀️

### 1/5 — Doesn’t work

*2025-04-27, version 3.0.8*

I use the Sign in with Apple option but it returns me back to the log in screen. What a pity.

### 1/5 — Signup struggle

*2025-04-07, version 3.0.8*

What a terrible app, and Im supposed to move my etag over to SANRAL havent been able to navigate through the pages, the “next’ section is always covered by something, so scaling is way off

## Frequently asked questions about SANRAL

### What does the SANRAL mobile app do?

The SANRAL mobile app allows users to manage their mobility services, view account balances, and top up their accounts. It also facilitates the reporting and tracking of potholes, provides access to statements and transaction details, and enables management of vehicles, tags, and subscriptions.

### How do I report a pothole using the app?

You can report potholes directly through the app. The app supports both online and offline reporting. For offline reporting, ensure you have logged in at least once so the app can associate the report with your profile. Once your device reconnects to a network, the app will automatically upload the captured pothole data.

### Is there a cost to use the SANRAL mobile app?

Based on the provided information, the SANRAL mobile app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements within the application's description.

### Can I use my existing SANRAL website login credentials?

Yes, if you already have a SANRAL account, you do not need to register again. You can simply use your existing website credentials to log in to the app. The same username and password used for the SANRAL website will work for the mobile application.

### What if I forget my password or ClientId?

If you forget your password, you can reset it directly from the app's main screen using the password recovery feature. If you cannot recall your ClientId, Username, or registered Email, you will need to contact the SANRAL Call Centre at 0800 726 725 for assistance.

## Version history (last 5 releases)

### 3.1.5 — 2026-03-18

Update to minimum topup payment amount

### 3.1.4 — 2025-09-20

Multi-factor authentication on password resets.

### 3.1.2 — 2025-08-28

Minor dependency updates and ongoing app maintenance.

### 3.1.1 — 2025-07-30

Fixed "Report Pothole" map load issue

### 3.1.0 — 2025-06-18

General app maintenance and dependency updates.

## Apps similar to SANRAL

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## More apps by Acumen Software

- [MySmart.City](https://appshunter.io/ios/app/mysmartcity/id1555236570)
- [Vala Zonke](https://appshunter.io/ios/app/vala-zonke/id1638334762)
- [My Smart Link](https://appshunter.io/ios/app/my-smart-link/id6749007894)

All apps by Acumen Software: https://appshunter.io/developer/1440031970

## Related topics

[acumen software](https://appshunter.io/ios/topics/acumen-software)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*