# SANRAL — user reviews > 52 indexed App Store user reviews of SANRAL by Acumen Software. - Source: https://appshunter.io/ios/app/sanral/id1345908485/reviews - App overview in markdown: https://appshunter.io/ios/app/sanral/id1345908485.md ## Newest reviews (15 of 52) ### 1/5 — Too bad *2025-01-12, version 3.0.6* Since the update nothing was the same It is just too bad can’t load new cards and can’t pay with the existing card. Whoever did the new update really ruined everything Can it be fixed soon. I live very far to go and top up at the counter. The app was making things very easy for me. ### 1/5 — App not working on iPhone 13/14 *2024-12-23, version 3.0.6* I have used the app on iPhone 8,11,15 and 16. And the app works fine. When I try it on an iPhone 13/14, and I want to download the PDF of my transactions the app crashes. Please fix it. ### 1/5 — Sanral mobile App *2024-10-11, version 3.0.4* The app does not allow to load funds. Went to Sanral offices in Pretoria and they could help me. I had to resort to loading funds via Sanral website. Please fix the App!!!! ### 1/5 — Totally useless *2024-09-29, version 3.0.4* This old app was perfect. The new shows nothing, not even the balance, you can’t refill even your accounts like before. ### 1/5 — Complete rubbish *2024-07-05, version 3.0.4* It used to be fine but now making a payment in a dual account does not put the payment into the selected account, instead it goes into the main account. Your help desk is unable to assist. Have to resort to paying manually which kind od defeats the purpose! ### 1/5 — App not working *2024-06-20, version 3.0.4* I’ve been trying to login for months with no luck. The App is not working anymore. ### 1/5 — App not working *2024-05-21, version 3.0.4* The app is not working and this is very frustrating. Error message "Oops something went wrong. Internet connection is required!". I have an Internet connection. Please resolve. ### 1/5 — Unusable App *2024-05-01, version 3.0.4* This is the most amateur app out there!! The people who created this are incompetent & should not be paid for dishing up such a useless app!! ### 2/5 — Mr *2024-03-28, version 3.0.4* Doesn’t always respond, needs to be updated all the time, it can’t even operate for two months without being unresponsive . ### 1/5 — Top up payment malfunction *2024-01-14, version 3.0.4* Since November 2023 I have had challenges trying to top up via the app. It is not working. I reported many times to Sanral and they said I I must download a new version. I can’t find the new version. ### 1/5 — Sanral recharge *2023-12-09, version 3.0.4* This app was not validated before being released. 3.04 is not giving access to recharging of an e-tag. If you convert to full mobility you need to re-register/enter your detail. If you do, the system indicates you are already registered! ### 1/5 — Cannot use full version, lite only *2023-10-29, version 3.0.3* Will not accept my login for full version and says user name taken when I try and use full version. Actually the “button” to choose full (vs lite) doesn’t even work. I’d love to make real time payments so this is would’ve helpful. Please fix it. Thanks ### 1/5 — App Doesn’t Work After Update *2023-10-18, version 3.0.2* Since the update, I can no longer access my information on the app. I does not respond at all when I tap “check account balance and status”. The only responsive part of the app is the button to report potholes. I cannot check or upload funds. The app is completely unresponsive. I’ve been using the app successfully for years before the recent update. Please assist. I have to go a long way out of my way to find a SANRAL office to upload cash. ### 1/5 — Please fix the app urgently *2023-10-16, version 3.0.2* I am no longer able to log onto my account since updating the app/phone software. The App does not recognize my email address or user name or password and does not give the faceID option even - I work in remote areas and drive through the tollgates when it is still dark so I just want to top up my account on the app. Please help. (This is ever since updating to lOS 17.0.2 & V3.0.2 - all information is typed in correctly) ### 1/5 — Funds not loading *2023-10-06, version 3.0.2* Dear SANRAL I am at totally frustrated with your new app as I cannot load funds. Last time I checked most of us are trying to do the right thing to pay for services. Please get your IT team on board and sort out this problem. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero stars? *2025-11-19, version 3.1.4* It’s impossible to register on the app. Every single password I pick gives the message - password already in use!! ### 1/5 — The worst app ever *2025-11-03, version 3.1.4* Struggle to top up funds in the account with any phone or any bank card ### 1/5 — Money deducted but not added *2025-08-24, version 3.1.1* You app takes money from account but then does not add it to my balance. Poor. ### 1/5 — Can no longer top up *2025-07-14, version 3.1.0* As of recently I am not sure what has changed. Prior the app allowed me to top up my account at any time of the day and all worked fine. Recently the app has stopped all attempts at allowing me to top up. I have tried new cards and banks ! Also all options when it comes to using a card whether it be saving or once off. Just hangs Please fix this ### 1/5 — Not good *2025-05-31, version 3.0.8* This App is not working, cant log in but on the web site i can log in, and payment is a mess cant pay. ### 1/5 — Khosa *2025-05-16, version 3.0.8* I am trying with fail to log in to this app. When I think I am almost there something comes up. Previously my email pw was un acceptable, today the car registration is not🙆🏽‍♀️🤷🏻‍♀️ ### 1/5 — Doesn’t work *2025-04-27, version 3.0.8* I use the Sign in with Apple option but it returns me back to the log in screen. What a pity. ### 1/5 — Signup struggle *2025-04-07, version 3.0.8* What a terrible app, and Im supposed to move my etag over to SANRAL havent been able to navigate through the pages, the “next’ section is always covered by something, so scaling is way off ### 1/5 — APP DOESN’T WORK *2025-04-03, version 3.0.8* I cannot even access APP to register… how do I go about migrating Bakwena tag onto something that has been giving problems since the start if I look at the other reviews?????? ### 1/5 — No spacebar available in app for bakwena etags *2025-03-26, version 3.0.8* There is no space bar to insert spaces when entering bakwena etag number. Spaces are required format, however only a keypad without a spacebar is available in the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Updated app is not working *2023-09-28, version 3.0.2* Keeps defaulting to “oops” error Previously I was able to log in ### 5/5 — Fixed *2021-05-26, version 2.5.0* My concern when i try and look at a specific day’s transactions and not to download the report first has been fixed. All transactions pulls through on the screen. Thanks ### 5/5 — Long distance travel made easier *2019-08-07, version 2.1.35* The real time update of the account and Touch ID login makes long distance travel so much easier. ### 4/5 — Confused but now sorted *2024-03-15, version 3.0.4* As One of the reviews mentioned...i could not use my app agter the update. Today I reinstalled it with no effect. I then decided to try the online portal - I could not login. It kept giving me an error. So I did a renew password and that worked - now that I’ve changed my password (mine was too short) the app works perfectly. It might be a good idea to mention that when you do an update next time? It will help us as clients to be able to use the app. ### 4/5 — Balance and management *2019-06-20, version 2.1.35* Finally, I have been waiting for this App since I got my eTag. No more calling the call center to find out how much I have left or even... Am sure going to tell all my tagged friends about this ### 3/5 — Cant print pdf from my phone *2025-04-03, version 3.0.8* I have version 3.0.8 on my iphone but cant print pdf transactions or forward pdf to other divises ### 3/5 — Review *2019-02-02, version 2.0.14* I like the app and the fact that i can view most of the things on the go. I have three vehicles and when i view transactions of them all at once, the vehicle registration numbers sometimes do not appear. Can you look at that please. ### 2/5 — Cannot Load Card *2025-11-11, version 3.1.4* Cannot load payment card. Takes long to take effect in account. ### 2/5 — Password reset dysfunction *2025-05-29, version 3.0.8* I can’t set or reset the password on the app and thus I am unable to access the my account. I suspect there is a bug because everyone else at the Sanral office struggled with the same issue: ### 2/5 — Can’t download PDF to IPhone *2025-02-15, version 3.0.8* There is no share button on IPhone once downloaded PDF --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*