# Santee Cooper’s My Energy Link — user reviews > 66 indexed App Store user reviews of Santee Cooper’s My Energy Link by Smart Energy Systems LLC, rated 4.70/5 from 5,457 ratings. - Source: https://appshunter.io/ios/app/santee-coopers-my-energy-link/id1344751545/reviews - App overview in markdown: https://appshunter.io/ios/app/santee-coopers-my-energy-link/id1344751545.md - Rating breakdown: 5★ 4,792 · 4★ 316 · 3★ 104 · 2★ 49 · 1★ 196 ## What do users think of Santee Cooper’s My Energy Link? Overall sentiment: negative **Pros** - 👍 Simple, straightforward, and easy to use - 🚀 Great app overall **Cons** - 🐛 App not working as expected - 🐛 Notification badge won't go away - 🐛 Payment setup issues - 🐛 Constant login and re-entering information required - 🐛 App not loading properly after updates - 🔒 Inability to cancel payments - 🔒 Inability to remove saved payment methods **Commonly reported bugs** - App not opening for over a month with error message - Account number requirements not matching user accounts - Thumbprint/biometric login not working consistently **Most requested features** - Show scheduled payments clearly on the app to avoid double payments - Allow pasting of passwords in password fields - Implement Face ID or biometric login instead of constant password entry ## Newest reviews (13 of 66) ### 2/5 — Won’t rotate *2025-04-11, version 3.3* App does not rotate on ipad so annoying its 2025 do better ### 1/5 — Has to be fixed *2025-04-07, version 3.3* I can’t log on. Keeps telling me to update. ### 1/5 — App will not work *2025-04-07, version 3.3* It worked fine until the most recent update. Now I try to sign in and it tells me to update first and takes me to the App Store which tells me I am up to date. Stuck in a stupid loop!!! ### 1/5 — Corrupt Company *2025-04-06, version 3.3* Raise prices reduce customer service ### 1/5 — App is broken *2025-04-06, version 3.3* On version 3.3, keeps telling me to update. When I go to the App Store it says I’m on the current version. ### 1/5 — App won’t open *2025-04-05, version 3.3* This has happened numerous times before after updates, please fix it so I can open my app to find out what my bill is ### 1/5 — O *2025-04-05, version 3.3* It says the app needs an update in order to get in the app but there’s no update to do when I go into my App Store. The website tells me my account isn’t made by my email address ### 1/5 — Update isn’t working!!!! *2025-04-05, version 3.3* Update isn’t working when I go to open the app. Launch screen says get the updated version which takes me to app store, click update, then reopens app. At this point app is then unresponsive. ### 1/5 — Update *2025-04-05, version 3.3* Will not let me log in says update but there isn’t an update available ### 1/5 — Can’t access my account *2025-04-05, version 3.3* Every time i try to open the app i get a notification that says there is a “newer version of the app” and that i have to “update it”. I click on the “update” button, takes me to the App Store and there’s no “update” for the app, i can’t even access my account because of that, keeps saying the same thing over and over again, so annoying. ### 1/5 — Update issue *2025-04-04, version 3.3* When I try to log into the app it tell me to update to the latest version, but when I go to the App Store to update it, it just gives me the option to open the app. So it won’t let me log in or update it. ### 1/5 — App not working *2025-04-04, version 3.3* The app says to update but doesn’t let me. ### 1/5 — Version 3.3 Issue *2025-04-04, version 3.3* While loading version 3.3 of the app it tells me there is a new version and forces me to the Apple App Store. In the Apple Store there is no upgrade available because 3.3 is the latest version. Because of this the app is useless as I can never log in and use it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Freezes *2026-07-23, version 3.6* I downloaded this app a week ago and it has frozen twice with no fix except to delete it and reinstall it. When reinstalling it, it freezes again. Done with it. ### 1/5 — Payment *2026-06-12, version 3.6* Absolutely horrible trying to set up auto pay through Santee Cooper. It’s been a struggle for six months. ### 1/5 — Inaccurate *2026-06-12, version 3.6* It’s been showing inaccurate data for over a year. Contacted them months ago and they said they were working on it and nothing has ever happened. Also it is hard to use and interpret ### 1/5 — Usage indicator *2026-04-10, version 3.6* Half the time the usage doesn’t work. As a senior on a fixed income that’s concerning. I like to keep on top of my usage ### 1/5 — Expensive. Onerous *2026-01-31, version 3.5* This company pretends to have transparency in costs. However, they do not provide hourly consumption or use records. ### 1/5 — Constant issues with your app *2025-10-26* In addition to having printing issues - I can not print my statement- and I am having issues logging in. ### 1/5 — Did not work *2025-09-05, version 3.5* Failed sign first 3 tries. Usually works great! ### 1/5 — Service Fees *2025-08-04, version 3.5* There is nothing wrong with the app but there is a problem charging $2.50 service fee for using a debit card. Not happy at all about this. ### 1/5 — Peak hours *2025-05-15, version 3.4* Get home at 4 PM after being in the heat all day need to take a shower, hungry I want to use the stove, but eight dollars for a kilowatt hour I’m uncomfortably hot and hungry and we’ll suffer for the next two hours. As a senior citizen on a fixed income. I guess a little bit more misery in my life by Santee Cooper is all I can take. You all should be ashamed of yourself! ### 1/5 — App is broken…AGAIN *2025-04-08, version 3.3* When working, I say again, when working app is 5 stars. However for the last week app says need to update and there is no update. The version I’m using just like everyone else is the current version. Please send out an actual update and fix the app. At this point it’s a useless app that does nothing!! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2025-10-14, version 3.5* They make it so easy to give away your money. Thanks Santee Cooper ### 5/5 — Reliable *2025-06-10, version 3.4* The best energy source I have ever use ⚡️ ### 5/5 — Bad update *2025-04-07, version 3.3* I have downloaded the app the was told to update but it won’t let me update. ### 5/5 — Upgrade *2025-04-07, version 3.3* The upgrade won't upgrade It is stuck in a loop ### 5/5 — Can not open app *2025-04-07, version 3.3* Can not open app wants me to update . Can not open the app. Frustrating!!!! ### 5/5 — Does not work for me or my husband! *2025-04-05, version 3.3* ?????????????? ### 5/5 — Good *2025-04-04, version 3.3* Good ### 5/5 — iPhone app is a disaster *2025-04-03, version 3.3* App does not work as it forces an update which never gets downloaded. Fix your apps please Santee Cooper ### 5/5 — love this app *2025-04-03, version 3.3* love this app but i can’t get it to update it says update needed but there’s no update in the app store ### 5/5 — SC App *2025-01-25, version 3.2* You were to have your App up and running by 1/24/2025. It is now 1/25, and the App is still down & unavailable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*