# Santikos - Movies & Rewards — user reviews > 155 indexed App Store user reviews of Santikos by Santikos Theatres Operations Inc., rated 4.80/5 from 6,200 ratings. - Source: https://appshunter.io/ios/app/santikos-movies-and-rewards/id834520887/reviews - App overview in markdown: https://appshunter.io/ios/app/santikos-movies-and-rewards/id834520887.md - Rating breakdown: 5★ 5,635 · 4★ 266 · 3★ 73 · 2★ 51 · 1★ 160 ## What do users think of Santikos? Overall sentiment: negative **Pros** - 🚀 Convenient app for buying tickets - 📱 Easy to use interface - 💳 Saves payment info for quick checkout - 🎟️ Ability to add tickets to Apple Wallet **Cons** - 🐛 App crashes and bugs - 🔒 Login and authentication issues - ⚠️ Missing theaters and showtimes - 💰 Booking fees and charges - 🔍 Difficult to navigate and find information **Commonly reported bugs** - Seat selection issues and gaps - Inconsistent app performance across devices - Rewards and points not tracking properly **Most requested features** - Add Apple Pay support - Improve rewards program visibility - Allow refunds/exchanges through the app - Integrate with more calendar/wallet apps ## Newest reviews (20 of 155) ### 1/5 — Apple Wallet not supported? *2025-09-16, version 6.3* Movie theaters should be able to work Apple Wallet integration into their apps so that we have the option to open the tickets right away from the Apple Wallet app. This is crucial because the movie theater I visit from time to time is notorious to have extremely bad cellular service and if I forget to screenshot the ticket for that specific movie theater, I am going to have a VERY difficult time getting back into the Santikos app to recover the movie ticket within the app itself. I believe what should be done is to have the option to add our tickets to Apple Wallet once the transaction for purchasing the movie ticket is completed. If Santikos mobile app developers can actually integrate that feature, I would have no complaints about the app and bring my rating back to 5 stars. ### 2/5 — Can’t login *2025-08-24, version 6.3* With this new update the continue as a guest is right on top of the sign in button so I can’t login . Always goes to guest. ### 1/5 — Won’t let me log in *2025-08-21, version 6.3* Terrible app. It lists the blue hyper link of guest on top of the sign in log on . I put my information in and every time I try to log in it keeps going to guest ### 3/5 — Not so great update *2025-08-17, version 6.3* I don’t like that you can only view 1 theater at a time. It’s also glitching and not letting me use the app at all since last week so it makes it difficult to buy tickets. ### 1/5 — Horrible Updated App *2025-08-15, version 6.3* The new updated app is horrible. Hard to use and very restricting. ### 1/5 — Broken *2025-08-10, version 6.3* For whatever reason, this specific app NEVER works for me. It’s always having an issue connecting to the server and takes forever to load. I don’t ever have any issue with any other apps other than this one. ### 4/5 — Good app *2025-08-02, version 6.2* Great app for buying movie tickets. Easy to navigate. The only reason I don’t give it 5 stars is there doesn’t seem to be a way to move your tickets to Apple wallet. If that becomes available, I’ll happily give it 5 stars. ### 1/5 — Can’t see Rewards points *2025-07-12, version 6.2* Not sure what’s going on with the app but I cannot see anything about my rewards. I’ve tried looking everywhere in the app. I have to go to the actual website and login there to see my rewards. Defeats the purpose of the app! Also there is 4 notifications on the app icon that I cannot seem to clear. I have looked on every tab to find it and clear them but no matter what I do it does not clear it. Please fix! ### 2/5 — Terrible update *2025-07-09, version 6.2* You can view and buy tickets. But this new app UI is terrible compared to the old app. As someone who likes to browse all available movies at all theaters in my area, this makes is almost impossible. Now, you can only search individually by theater and then click on each movie individually to see times. Clicking the movies icon only gives Now Playing and it makes you hunt down the Coming Soon movies in a scroll on the homepage. The functionality of this app now is heinous to use and it’s easier to search in the Atom and Fandango apps now then try to navigate Santikos’ own app. ### 1/5 — App not working *2025-07-05, version 6.2* When I try to log into app at the bottom where the sign in button is located, the blue hyperlink is right on top of it that says continue to guest services. I have tried numerous times to log onto my account & I can’t. It just keeps taking me back to guest screen! ### 1/5 — Blocked by iCloud Private Relay *2025-07-03, version 6.2* The app does not find the server when you try to log in if you have Private Relay turned on. I just tested it out. Santikos Dev/Engineering team, can yall reach out to Apple please to confirm and correct this? Many thanks! ### 2/5 — New updated Horrible *2025-06-29, version 6.2* The new update looks clean but wow it made everything difficult. You could find all movie times before and switch theaters easier but now it is so hard. I still can’t figure it out. ### 1/5 — Have no been able to use *2025-06-23, version 6.2* Always says serve unreachable. Deleted app, updated, reinstalled, no good ### 2/5 — Add to Apple Wallet is not available *2025-06-19, version 6.2* Add to Apple Wallet is not available ### 1/5 — No good new app *2025-06-11, version 6.2* This new app has a few issues that make it very unfriendly for the user. Do better. ### 1/5 — No gap rule is stupid *2025-06-11, version 6.2* I can’t buy the ticket for the seat I want because it leaves a gap. Fix this ### 1/5 — Why update the app???? *2025-06-10, version 6.2* I’m not sure why you decided to push an update that downgraded the app. The way it was before looked cleaner and functioned properly. Now it looks terrible functions terribly and just all around not a good experience. It seems that y’all also did away with the reward function, which is crazy. i love the theatres but I do not support this app change ### 1/5 — Login Issues *2025-06-09, version 6.1* The app will not accept my credentials when I attempt to login. The site, however, will allow to me to login properly. ### 1/5 — Cannot log onto app *2025-06-05, version 6.1* I never had an issue prior to today, I’ve used the app several times to book movies and check on times etc. now it says my credentials are invalid when in fact I’m able to log on from the website. What a headache! Will delete and never waste my time again with this app. ### 1/5 — Website *2025-06-02, version 6.1* Tried to make a contact request because I had issues with website. The contact us portion online and app would not allow me to click submit. Very poor website design for such a large company. ## Most critical reviews (10 lowest-rated) ### 1/5 — No apple or google wallet integration *2026-07-29, version 7.8* It’s 2026 and still no Apple or Google Wallet integration. Can’t even use Apple ir Google Pay. Drop the hate of Apple and Google and join the dark side. Santikos is now the equivalent of Walmart…..and this is not the compliment you think it is. ### 1/5 — Inconvenient to use *2026-07-03, version 7.8* I’d rather lose the rewards and just buy tickets from Fandango. No apple pay, no apple wallet integration, no easy way to see seats at multiple times, and glitchy to top it off. ### 1/5 — App can’t connect *2026-05-05, version 7.7* Is it just me or does the app not connect and every time I try to go to a new page, it says service unavailable ### 1/5 — Awful app update *2026-03-30, version 7.6* As previous reviews mention: Only able to see 1 showtime per theatre, can’t look at several theatres for same movie. Can’t even open the app due to the most recent bugs. ### 1/5 — Terrible app update *2026-02-28, version 7.6* I love Santikos and frequent their theaters. But the app update is terrible. Very poor choice for the developers to only allow you to view showtimes at ONE theater at a time. One of the great things about Santikos is having 5 locations near my house - This gives me plenty of showtime options. But the new app makes it impossible to search showtimes across multiple theaters without painstakingly searching showtimes at each theater individually. It’s hard to believe this change made it to production. ### 1/5 — Down app *2026-02-25, version 7.6* App is constantly down and having issues ### 1/5 — Keeps logging me out. Now has a bug that I cannot continue as guest. *2026-01-21, version 7.4* Keeps logging me out. Now has a bug that I cannot continue as guest. Update 1/20/2026: Still a horrible app. Won’t even let me continue as guest “Authentication failed”. Can’t see movies or anything. Just a sign in that always logs you out. ### 1/5 — Keeps logging me out. Now has a bug that I cannot continue as guest. *2025-12-09, version 7.4* Keeps logging me out. Now has a bug that I cannot continue as guest. ### 1/5 — If you forget about rewards it’s too late *2025-10-13, version 6.3* What kind of app these days doesn’t have a feature for entering your ticket number if you forget to show your code when buying a ticket. This one!! ### 1/5 — Bug- Single seat gap *2025-10-04, version 6.3* The requirement to not leave single seat gaps is fine, but the bug is with aisle purchases. A single seat will be left no matter what with an aisle purchase, but the software still prevents the purchase. Ex.- seat 4 is purchased by client A. Client B desires seats 1 and 2. The software prevents this purchase because of the gap rule. However, a purchase of 2 and 3 results in seat 1 being a single seat. (This is true for any number of seats client B wishes to purchase up to the gap, not just two.) This bug results in poor UX at the theater. A preferred aisle sitter usually knows they get up more during the movie. The single forced to purchase seat 1 has to deal with Client B getting up frequently. ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2025-05-23, version 6.1* Lost all my points after update #notcool ### 5/5 — Usability *2025-01-13, version 5.09.400* The site has been updated and improved accordingly and I’m happy to try it again. Thanks ### 5/5 — Nice place and clean *2025-01-11, version 5.09.400* Favorite place in San Antonio . The remodeled galaxy is a plus . ### 5/5 — Great Venue *2024-09-29, version 5.09.400* This is a great place to go to whenever you’re in the mood for some “me” time and doing other fun stuff!! ### 5/5 — Beast Mode App *2024-07-27, version 5.09.400* I Love this app it’s fast and very easy, Keep up the wonder work💯🌹🙌💪😎💜🧸💜 ### 5/5 — Movie night every NIGHT *2024-05-12, version 5.09.400* Love this new remodeling They did we love so close to this place me an my daughters go every weekend to play an rack up points in there huge game room ,( keep cool in this Texas heat) ### 5/5 — Mayan theater *2024-05-11, version 5.09.400* Really love this app and the theater. I’ve always have had a good experience! ### 5/5 — Love Santikos!!! *2024-04-27, version 5.09.400* Santikos Embassy is our theater of choice. Love the people who work there, their customer service, and location. Love Santikos for giving back to the community and for its reward program. Awesome company!!! ### 5/5 — Love this app *2024-03-10, version 5.09.400* :) ### 5/5 — Good *2023-11-25, version 5.09.400* Good, Real Good… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*