# SAP Cloud for Customer

> Mobile CRM and field service solution for real-time customer data and sales/service execution. (iPhone/iPad app by SAP SE.)

- Source: https://appshunter.io/ios/app/sap-cloud-for-customer/id985812159 (this page in markdown: same URL + `.md`)
- Developer: [SAP SE](https://appshunter.io/developer/391959547)
- Category: Business, Productivity
- Price: Free
- Rating: 2.20/5 from 93 App Store ratings · 126 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.0 · 102 MB
- Languages: German (Germany), Arabic, Bulgarian, Danish, American English, Finnish, French (France), Greek, Hebrew, Italian and 20 more
- Released: 2015-05-27
- Data updated: 2026-08-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sap-cloud-for-customer/id985812159/reviews.md

## What is SAP Cloud for Customer?

With the extended edition of the SAP Cloud for Customer mobile app for iPhone and iPad, you can gain real-time insights into your company’s ever-changing customer data anywhere and anytime. This app accesses the SAP Cloud for Customer solution and allows sales people to collaborate with their team, communicate better with their business network, and make informed decisions right from their device. This app also enables service technicians with full field service execution capabilities both online and offline, including assignments, work orders, parts, time sheets, and analytics.

Key features of SAP Cloud for Customer for iPhone and iPad
• Find and follow people in your sales organization
• View feed updates of the people and records you follow and add comments and private messages
• Maintain account, contact, lead, opportunity, competitor, appointment, and task information
• Convert a lead to an opportunity and request enterprise resource planning (ERP) pricing
• Access real-time analytics
• Get offline support

Note: To use SAP Cloud for Customer with your business data, you must be a user of the SAP Cloud for Customer solution with a valid license and login credentials, as well as mobile services enabled by your IT department. The data and business processes available on the app depend on your role in the back-end system. Contact your administrator for more information.

## Key features

- Real-time customer data access
- Sales collaboration and communication
- Field service execution (online/offline)
- Work order and time sheet management
- Lead to opportunity conversion
- Access to analytics
- Offline support

## Recent user reviews (10 of 126)

All indexed reviews: https://appshunter.io/ios/app/sap-cloud-for-customer/id985812159/reviews.md

### 1/5 — Immer noch nichts verbessert

*2026-05-22*

Für was sind die ganzen Updates, wenn an der Oberfläche nichts verbessert wird die App ist eine Katastrophe!

### 1/5 — Let’s make this app better.

*2026-04-23*

Slow to ,lad unable to use from my iPad.

### 1/5 — Lavori tu per il Crm

*2026-03-30, version 2602.2.1*

Credo che sia meglio l’app per ordinare gli hamburger. Questo programma era già vecchio ancora prima di iniziarlo ad usare. È frustrante ad ogni utilizzo perché inspiegabilmente macchinoso su vari passaggi ed ogni giorno prego perché gli si inchiodi definitivamente il server e si pianti in tutto il mondo.

### 1/5 — Error de la plataforma

*2026-03-25, version 2602.2.1*

Presenta muchos errores y es constante para realizar registro de los enlaces y iniciar sesión las credenciales de cada usuario presenta errores, grabar datos o anexos toca volver iniciar nuevamente, para la empresa el tiempo es fundamental hacer perder información que ya se grabó toca solicitar aprobación que edite la información por qué ya grabado no hay edición. En zonas rurales no tiene buena comunicación con la zona y recepción, la cual se graba automáticamente y provoca errores.

### 3/5 — Não avança tela

*2026-03-25*

Fica só na primeira tela. No máximo monta o carrinho e não avança para finalizar o pedido.

### 1/5 — Terribile.. sia l’app che il sito

*2026-02-18, version 2602.1.0*

Ideale per non vendere niente

### 1/5 — Nicht gepflegt

*2025-11-14*

Nutze die App seit 8 Jahren, da wir SAP nutzen. Bekomme in diesem Zeitraum immer nach Start die Aufforderung ein Update mit 65MB durchzuführen. Trotz Durchführung kommt die Nachricht permanent wieder. Das ist nicht akzeptabel.

### 1/5 — App öffnet nach Update nicht mehr

*2025-09-26, version 2508.2.0*

Nach dem gestrigen Update lässt sich die App heute nicht mehr öffnen oder laden.

### 1/5 — App coded by a Potato?

*2025-05-22, version 2505.1.0*

To say this app was written by an intern would be too generous. It seems SAP have been experimenting with using Potatoes to code their apps. Every time this app has an update I have to delete the app and reinstall it and log back in as the updates always crash the login page and it becomes unusable. The app is a CRM app, clearly copying and pasting information into the app is going to be a key function to enter customer details etc; logic would say you should make this easy for the user…. Not for SAP though, instead they have a super annoying pop up every single time asking if you’d like to allow permission to paste in the app…. I’m unsure if this app has been made terrible on purpose to encourage use of the web browser, but given the resulting product I hope that was their intention.

### 1/5 — Bakvaas app

*2025-03-23*

Many problems in this app. Dont use Dont waste time n Money.

## Frequently asked questions about SAP Cloud for Customer

### What does the SAP Cloud for Customer app do?

This app provides real-time access to customer data and enables sales and service professionals to manage their activities on mobile devices. Sales teams can collaborate, communicate, and make informed decisions, while service technicians can execute field service tasks with offline capabilities.

### What are the key features of this app?

Key features include finding and following colleagues, viewing feed updates, maintaining account and contact information, converting leads to opportunities, requesting pricing, accessing real-time analytics, and offline support for field service tasks like managing work orders and time sheets.

### Is this app free to use?

The app itself is free to download. However, to use it with your business data, you must be a licensed user of the SAP Cloud for Customer solution with valid login credentials and have mobile services enabled by your IT department.

### What devices is this app compatible with?

The application is designed for iPhone and iPad devices. Specific iOS version compatibility is not detailed in the description, but it is intended for Apple's mobile operating system.

### Who is the target audience for this app?

The app is designed for sales people and service technicians who are users of the SAP Cloud for Customer solution. The specific data and business processes available will depend on the user's role within the back-end system.

## Version history (last 5 releases)

### 2608.1.0 — 2026-08-15

NEW FEATURES
• Allows offline sync with 2608 server edition

### 2605.2.0 — 2026-06-15

NEW FEATURES
• New Akamai Certificates

### 2605.1.0 — 2026-05-16

NEW FEATURES
• Allows offline sync with 2605 server edition

### 2602.2.1 — 2026-03-25

BUG FIXES
• New certificates for China region

### 2602.1.0 — 2026-02-14

NEW FEATURES
• Allows offline sync with 2602 server edition
• New Certificate

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*