# SAP CRM Service Manager

> Mobile field service management tool for SAP CRM users. (iPhone/iPad app by SAP SE.)

- Source: https://appshunter.io/ios/app/sap-crm-service-manager/id772029686 (this page in markdown: same URL + `.md`)
- Developer: [SAP SE](https://appshunter.io/developer/391959547)
- Category: Business, Productivity
- Price: Free
- Rating: 2.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 8.0 · 78 MB
- Languages: English
- Released: 2013-12-06
- Data updated: 2026-06-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sap-crm-service-manager/id772029686/reviews.md

## What is SAP CRM Service Manager?

With the SAP CRM Service Manager mobile app for iPhone and iPad, you can maximize efficiency and effectiveness of your field technicians by providing them real-time access to relevant information and tools. The app connects to the SAP Customer Relationship Management (SAP CRM) application and enables status updates, last-minute changes, and accurate data capturing to help achieve higher first-time fix rates.

Key features of SAP CRM Service Manager for iPhone and iPad

• Manage service orders, and create confirmations in real time
• Record statuses, materials, problems, actions, expenses, and customer signatures
• View equipment, or install base listings and serial numbers
• View entitlements and contract or service history
• Create or edit non-order install bases for service confirmation, and generate account fact sheets

Note: To use SAP CRM Service Manager with your business data, you must be a user of the SAP CRM application, with mobile services enabled by your IT department. You can try the app out first using sample data.

## Key features

- Manage service orders and create confirmations
- Record statuses, materials, and expenses
- View equipment and service history
- Capture customer signatures
- Generate account fact sheets
- Utilize sample data for testing


## Frequently asked questions about SAP CRM Service Manager

### Does SAP CRM Service Manager have ads?

No, SAP CRM Service Manager does not contain advertisements. It is a free application designed for business use.

### What devices is SAP CRM Service Manager compatible with?

SAP CRM Service Manager is available for iPhone, iPad, and iPod touch devices. It requires iOS 12.0 or later.

### How often is SAP CRM Service Manager updated?

The latest version, 4.5.3, was released on February 13, 2023. Updates typically include bug fixes and performance improvements.

### What is the age rating for SAP CRM Service Manager?

SAP CRM Service Manager has an age rating of 4+. This indicates it is suitable for users aged 4 and above.

### Can I use SAP CRM Service Manager without a SAP CRM account?

To use SAP CRM Service Manager with your business data, you must be a user of the SAP CRM application with mobile services enabled. However, you can try the app using sample data without a live connection.

### What is the user rating for SAP CRM Service Manager?

SAP CRM Service Manager has a rating of 2.0 stars based on 1 rating. This suggests a mixed or negative user experience from the available feedback.

### What are the key benefits of using SAP CRM Service Manager?

The app aims to maximize efficiency and effectiveness for field technicians by providing real-time access to information and tools, enabling status updates, and facilitating accurate data capturing to improve first-time fix rates.

## Version history (last 5 releases)

### 4.5.3 — 2023-02-13

BUG FIXES
• Change in the app icon

### 4.5.2 — 2021-10-19

BUG FIXES
• Upgraded the Agentry version to 72.6.3

### 4.5.0 — 2018-12-09

1. Service Requests workflow from mobile app.
2. Confirmations improvements: actual time stamps for start and complete statuses from mobile
3. Product and parts price on mobile.
4. Update master data: customer and ibase address
5. End-user consent management for GDPR: Service Technician can update Contact Address, Sold-to-party address, Employee Responsible address, etc based on the flags set by the administrator in the Configuration panel for GDPR compliance.
6. Customer Search – Online.

### 4.4.2 — 2016-11-29

• Edit personal details for contact person role
• Determine item category by sales data as well as basic data
• Access to counters/readings directly on the service order screen via reference objects
• Notes customization support, support for editable, append type, create only, and read only notes

### 4.3.1 — 2015-12-17

• Inbound transaction management (data monitoring tool)
• Different note types at item level, including service order/service confirmation
• Assign, reschedule, or transfer assignments 
• Auto time confirmation based on status update
• Create field service reports and signatures in PDF format

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*