# SAP Field Service Management

> Mobile application for real-time field service management and customer support. (iPhone/iPad app by SAP SE.)

- Source: https://appshunter.io/ios/app/sap-field-service-management/id1435808277 (this page in markdown: same URL + `.md`)
- Developer: [SAP SE](https://appshunter.io/developer/391959547)
- Category: Business
- Price: Free
- Rating: 3.70/5 from 427 App Store ratings · 64 written reviews indexed
- Age rating: 17+
- Requires: iOS 18.0 · 129 MB
- Languages: American English, Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Finnish, French (France) and 26 more
- Released: 2018-09-30
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sap-field-service-management/id1435808277/reviews.md

## What is SAP Field Service Management?

Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

BENEFITS
·      Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
·      Real time optimization for better utilization in dynamic service environments
·      Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
·      Highly flexible checklist improving MTTR
·      Improved visibility for real customer satisfaction and loyalty
·      Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
·      Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
·      Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
·      Full offline support when out of mobile coverage gives you true mobility

## Key features

- Real-time service management
- ETA and on-time arrival
- In-field payment capture
- Offline support
- Access to customer and product information
- Service report generation
- Selling recommendations for technicians

## What do users think of SAP Field Service Management?

Overall sentiment: negative

**Pros**

- 👍 Data visibility in SAP
- 🚀 Quick data sync to SAP
- 👍 Intuitive app design
- 👍 Speech-to-text for notes
- 👍 Multiple attachment support
- 👍 Good offline access
- 🚀 Quick sync times
- 👍 Breadth of capability

**Cons**

- 🐌 Slow synchronization
- 🐌 Extremely slow loading
- 🐌 Outdated technology
- 🐌 Unnecessarily complex
- 🐌 Major effort to use
- 🐌 Consistently crashes
- 🐛 Missing PDFs/data
- 🐛 Toggles don't behave
- 🐛 Missing info in templates
- 🐛 Sync failures
- 🐛 Crashing with phone updates
- 🐛 Non-existent tech support
- 🐛 Random full log-ins
- 🐛 Login credential issues
- 🐛 Stops generating bundles
- 🐛 Fails to sync parts/checklists
- 🐛 Requires WiFi
- 🐛 Inconsistent performance
- 🐛 Difficult to use for business
- 🐛 Not user-friendly
- 🐛 Major effort for tasks
- 🐛 Work order issues
- 🐛 Closing problems
- 🐛 Glitches causing downtime
- 🐛 Garbage app quality
- 🐛 Awful, buggy
- 🐛 Slow and time-consuming
- 🐛 Dial-up internet faster
- 🐛 Clunky to use
- 🐛 Demo mode not working
- 🐛 Effort types not visible
- 🐛 Signature pad issues
- 🐛 Can't sync properly
- 🐛 Stuck on download attachment

**Commonly reported bugs**

- Syncing is slow
- Regularly missing PDFs
- Everything is a major effort
- Researching job info is bad
- Too many parts issues
- Closing problems
- App crashes with iPhone updates
- Tech support is non-existent
- Makes a big deal about synchronizing
- Randomly requiring full login
- Doesn't recognize login credentials
- Half of the things go missing
- Toggles don't behave properly
- Missing information in templates
- App not good to use as a business
- Have to sync every time
- Slow and outdated
- Stopped generating reports in mobile app
- Lose an hour a day watching sync
- Takes ages to sync
- Slow, complicated, prone to crash
- Constantly crashing causing delays
- App constantly crashes
- Stops generating document bundles
- Fails to sync up parts consumption, service order checklists, logged hours
- Generates an error or doesn't produce bundle
- WiFi is a MUST to use
- Demo mode not working
- Effort types are not visible on 8.6.0
- Signature pad issues with smaller screens
- Unknown error pop up while syncing
- Synchronization fail, stuck in 'download attachment'

**Most requested features**

- Allow suppliers to reassign Admin
- Solution for Admin no longer working
- Bring back landscape mode for signatures
- Fix effort types visibility
- More user-friendly interface
- Improve sync speed
- Better search for past job info

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/sap-field-service-management/id1435808277/reviews.md

### 2/5 — CMA Grundfos

*2026-05-29*

Nicht anwenderfreundlich umständlich zu bedienen, man wird nicht im Frage Antwort Interview durch den Prozess gezogen

### 1/5 — Eine Katastrophe

*2026-05-23*

Es funktioniert nicht. Ständig bekomme ich Nachricht das Stunden nicht gesendet können weil cloud noch nicht bearbeitet hat.

### 1/5 — Nur Bugs

*2026-03-20*

Geht überhaupt nicht diese App schlechtes unternehmen

### 1/5 — Rubbish

*2026-02-05*

Have to use this for work 
I have to delete then to re-install app at least 3 times a week due to sync errors job history just disappears

### 1/5 — Clunky

*2025-11-03*

Since update introduced app has become slow, clunky and unresponsive at times, previously it was a pleasure to use

**Developer response:** Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

### 1/5 — App funktioniert nicht richtig.

*2025-06-24*

Die App ist Murx, Kunde kann schon seit fast 2Jahren nicht unterschreiben ohne dass mann zuvor alles löscht…

**Developer response:** Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

### 5/5 — We can not indeed . In titles

*2025-05-26*

Good

### 1/5 — Unflexibel und schlechte Bedienung

*2025-05-25*

Unflexibel bei der Einrichtung des Planung Boards. App schlechte Bedienung. Es ist immer ein Manueller Sync notwendig. Zeitgemäße Funktionen sucht man vergebens. Nicht empfehlenswert. 
Da gibt es wesentlich bessere Lösungen.

### 1/5 — Entre bug et le reste

*2025-03-26*

Bug pas dé synchronisation en wifi et bug de rapport obligé de desinstaller et reinstaller !!

### 1/5 — Não sincronizar em segundo plano é uma falha.

*2025-03-19, version 25.03.0*

Ter de ficar com o aplicativo na tela o tempo todo para sincronizar, dificulta o uso durante sincronizações mais longas.

## Frequently asked questions about SAP Field Service Management

### What does SAP Field Service Management do?

SAP Field Service Management is a mobile application designed to provide industry-leading field service management capabilities in real-time. It aims to optimize service delivery by bringing together the right data at the right moment, helping businesses delight customers and drive better business results.

### What are the key benefits of using this app?

Key benefits include sending ETAs and arriving on time with the correct equipment, real-time optimization for better resource utilization, streamlining cash flow through in-field payment capture, and improving first-time fix rates by providing technicians with access to crucial customer and product information.

### Is this app free to use?

Based on the provided information, the app is listed as 'free'. There are no indications of in-app purchases or advertisements, suggesting it is offered without direct cost to the user.

### Can I use this app without an internet connection?

Yes, the application offers full offline support. This means you can continue to use its features and access information even when you are out of mobile coverage, ensuring true mobility for your field service operations.

### How does this app help improve customer satisfaction?

The app improves customer satisfaction by enabling technicians to arrive on time with the right equipment, resolve service requests efficiently, and provide accurate service reports. Enhanced visibility into customer needs and faster issue resolution contribute to increased customer loyalty.

## Version history (last 5 releases)

### 26.08.0 — 2026-08-12

NEW FEATURES
  • Add Batch/BatchQuantity to Data Obsolescence
  • Allow Save and Add for each EMME
  • GPS Coordinates from Location Picker Smartform Element
  • Landscape mode for Attachments

### 26.07.0 — 2026-07-13

NEW FEATURES
  • Saving filter in the group checkout
  • Search in Smartform Chapter
  • Closing an activity shall bring you back automatically to the starting screen

### 26.06.0 — 2026-06-16

NEW FEATURES
• Measuring point assignments in HTML reports
• Enable to copy the Service Call / Activity number
• PWA support
• Align Screen configuration for Equipment/Addresses with Windows

### 26.05.1 — 2026-05-26

BUG FIXES
• Support all ISO 8601 datetime formats in smartforms

### 26.05.0 — 2026-05-18

NEW FEATURES
• Follow up List shows parent Activity Name
• Implement OCR (text recognition)
• Measuring Points on activity
• Align Smartform map zoom level

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*