# SAP Field Service Management — user reviews > 64 indexed App Store user reviews of SAP Field Service Management by SAP SE, rated 3.70/5 from 427 ratings. - Source: https://appshunter.io/ios/app/sap-field-service-management/id1435808277/reviews - App overview in markdown: https://appshunter.io/ios/app/sap-field-service-management/id1435808277.md - Rating breakdown: 5★ 254 · 4★ 23 · 3★ 16 · 2★ 19 · 1★ 115 ## What do users think of SAP Field Service Management? Overall sentiment: negative **Pros** - 👍 Data visibility in SAP - 🚀 Quick data sync to SAP - 👍 Intuitive app design - 👍 Speech-to-text for notes - 👍 Multiple attachment support - 👍 Good offline access - 🚀 Quick sync times - 👍 Breadth of capability **Cons** - 🐌 Slow synchronization - 🐌 Extremely slow loading - 🐌 Outdated technology - 🐌 Unnecessarily complex - 🐌 Major effort to use - 🐌 Consistently crashes - 🐛 Missing PDFs/data - 🐛 Toggles don't behave - 🐛 Missing info in templates - 🐛 Sync failures - 🐛 Crashing with phone updates - 🐛 Non-existent tech support - 🐛 Random full log-ins - 🐛 Login credential issues - 🐛 Stops generating bundles - 🐛 Fails to sync parts/checklists - 🐛 Requires WiFi - 🐛 Inconsistent performance - 🐛 Difficult to use for business - 🐛 Not user-friendly - 🐛 Major effort for tasks - 🐛 Work order issues - 🐛 Closing problems - 🐛 Glitches causing downtime - 🐛 Garbage app quality - 🐛 Awful, buggy - 🐛 Slow and time-consuming - 🐛 Dial-up internet faster - 🐛 Clunky to use - 🐛 Demo mode not working - 🐛 Effort types not visible - 🐛 Signature pad issues - 🐛 Can't sync properly - 🐛 Stuck on download attachment **Commonly reported bugs** - Syncing is slow - Regularly missing PDFs - Everything is a major effort - Researching job info is bad - Too many parts issues - Closing problems - App crashes with iPhone updates - Tech support is non-existent - Makes a big deal about synchronizing - Randomly requiring full login - Doesn't recognize login credentials - Half of the things go missing - Toggles don't behave properly - Missing information in templates - App not good to use as a business - Have to sync every time - Slow and outdated - Stopped generating reports in mobile app - Lose an hour a day watching sync - Takes ages to sync - Slow, complicated, prone to crash - Constantly crashing causing delays - App constantly crashes - Stops generating document bundles - Fails to sync up parts consumption, service order checklists, logged hours - Generates an error or doesn't produce bundle - WiFi is a MUST to use - Demo mode not working - Effort types are not visible on 8.6.0 - Signature pad issues with smaller screens - Unknown error pop up while syncing - Synchronization fail, stuck in 'download attachment' **Most requested features** - Allow suppliers to reassign Admin - Solution for Admin no longer working - Bring back landscape mode for signatures - Fix effort types visibility - More user-friendly interface - Improve sync speed - Better search for past job info ## Newest reviews (17 of 64) ### 2/5 — CMA Grundfos *2026-05-29* Nicht anwenderfreundlich umständlich zu bedienen, man wird nicht im Frage Antwort Interview durch den Prozess gezogen ### 1/5 — FSM review *2025-03-01* It’s the worst labor management system I ever worked with ### 1/5 — Work orders *2025-01-28* Too many parts issues and closing problems **Developer response:** Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us. ### 1/5 — Erros frequentes. *2025-01-25, version 24.12.2* Erros frequentes , impossibilidade de trabalho pleno. ### 1/5 — It never works *2025-01-23* One day we are not supposed to use our phones because there is a glitch now it does work on the laptop ### 1/5 — Fsm review *2024-12-27, version 24.12.2* Fsm is not at-all user friendly, for one machine details search i have to go to different tab, earlier i was using Sibel, that was awesome, later on service max is better than Siebel. This Fsm is just boring bogus confusing. ### 1/5 — It’s Rubbish *2024-12-03* It constantly crashes with iPhone updates and tech support is none existent. If it was up to me I would move to something more reliable but sadly it’s not my decision. ### 1/5 — Inconsistent, not the most well thought out *2024-11-09* Not very user friendly. Makes a big deal about synchronizing (unnecessarily). Started randomly making me log in from scratch about a year ago. Started requiring full log in from scratch every single time I have to go in there about 3 months ago. Now this morning it doesn’t recognize my login credentials at all. Only giving one star because a middle finger isn’t an available option. ### 1/5 — Worst application *2024-11-06* Worst application and worst interface. Half of the things go missing and toggles don’t behave properly and missing information in templates. ### 1/5 — Review *2024-10-08* I’m just not a fan of the way this app works. ### 1/5 — This program is not good to use as a business *2024-09-12* Worst program used as a service technician. You have to sync (refresh ) every time you input something. It is slow & out dated. There are other programs out there that are further advanced in technology to run a business ### 2/5 — Slow *2024-08-02* This app has now stopped generating reports within the mobile app. **Developer response:** Hello, We would be happy to listen and to help in resolving the issues you are facing for you, but for that we would need to have more information. Can you please email us at SAP_FSM_MOBILEAPPS@SAP.COM or report to your IT department, so that we can get more information to assist. Thank you! ### 1/5 — So slow *2024-07-25* I lose at least an hour a day just watching that sync circle spinning. **Developer response:** Hi there, sorry to hear that you are experiencing issues with our app. For the app to work efficiently, it is important that it is properly configured by your company, so that a reasonable amount of data gets synced to the app. We do not recommend more than 400MB of data per technician for performance/sync-time reasons. Thank you! ### 1/5 — Sooo slow *2024-07-16, version 24.07.0* Takes ages to sync even with a good connection to Wi-Fi. I can feel my life slipping away while I use this app, time I will not get back. Thanks SAP you are sapping my life force ### 1/5 — Bug *2024-07-04, version 24.06.0* Not battery modal search options To slow fill form ### 1/5 — Pas intuitif *2024-06-24* De nombreux bugs; pas intuitif du tout, obligé de sélectionner ses collègues pour chaque tache et pas à la journée, impossible de modifier ses heures avant même d avoir synchronisé…. **Developer response:** Hello, Thank you for bringing this to our attention. We would be happy to solve these issues for you but for that we would need to have more information. Can you please email us at SAP_FSM_MOBILEAPPS@SAP.COM so we can get more detailed feedback about the issues you are facing? ### 1/5 — Slow complicated *2024-06-14* Slow , complicated, prone to crash **Developer response:** Hi there, in order to help you, we would need more information. Can you please email us at SAP_FSM_MOBILEAPPS@SAP.COM or report to your IT department, so that we can get more information to assist. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Eine Katastrophe *2026-05-23* Es funktioniert nicht. Ständig bekomme ich Nachricht das Stunden nicht gesendet können weil cloud noch nicht bearbeitet hat. ### 1/5 — Nur Bugs *2026-03-20* Geht überhaupt nicht diese App schlechtes unternehmen ### 1/5 — Rubbish *2026-02-05* Have to use this for work I have to delete then to re-install app at least 3 times a week due to sync errors job history just disappears ### 1/5 — Clunky *2025-11-03* Since update introduced app has become slow, clunky and unresponsive at times, previously it was a pleasure to use **Developer response:** Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us. ### 1/5 — App funktioniert nicht richtig. *2025-06-24* Die App ist Murx, Kunde kann schon seit fast 2Jahren nicht unterschreiben ohne dass mann zuvor alles löscht… **Developer response:** Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us. ### 1/5 — Unflexibel und schlechte Bedienung *2025-05-25* Unflexibel bei der Einrichtung des Planung Boards. App schlechte Bedienung. Es ist immer ein Manueller Sync notwendig. Zeitgemäße Funktionen sucht man vergebens. Nicht empfehlenswert. Da gibt es wesentlich bessere Lösungen. ### 1/5 — Entre bug et le reste *2025-03-26* Bug pas dé synchronisation en wifi et bug de rapport obligé de desinstaller et reinstaller !! ### 1/5 — Não sincronizar em segundo plano é uma falha. *2025-03-19, version 25.03.0* Ter de ficar com o aplicativo na tela o tempo todo para sincronizar, dificulta o uso durante sincronizações mais longas. ### 1/5 — Synchronisieren *2025-03-06* Die App muss im Vordergrund sein beim synchronisieren. Wischt man sie zu schnell weg fehlen die gebuchten Zeiten auf dem Server. ### 1/5 — Same old same old *2025-03-04, version 25.02.1* Still slow to sync, regularly missing pdf’s of job reports, everything is a major effort and it seems to be getting worse, no sign of it getting better , researching previous job info is so bad I don’t bother, I would recommend this product to a competitor just to mess them up. ## Most praised reviews (10 highest-rated) ### 5/5 — We can not indeed . In titles *2025-05-26* Good ### 5/5 — For work *2025-03-08* I mean it could be more user friendly ### 5/5 — Very slow *2024-07-01, version 24.06.0* Very slow syncing it’s going process more time please do improve as faster ### 5/5 — We love this App *2023-03-27* Fast, easy, comprehensive. Nothing to complain. ### 5/5 — Does help in daily business *2022-11-28* We love the smartforms. Really cool to be aligned with our needs in some minutes . And planning is even easier then ever ### 5/5 — Das Arbeiten erschweren *2022-10-04* Wer es gern unübersichtlich mag und viel Zeit verschwenden möchte, dem ist hier geholfen. ### 5/5 — Help - Changing Admin *2021-05-19* I’m currently helping my companies suppliers adopt this App into their processes. A bunch of the suppliers now want to reassign the “Admin” position to someone else. Is this a possibility for the supplier to do it themselves? What if the current “Admin” no longer works at the company, what kind of solutions could we offer? ### 5/5 — Easy to use and data on your hand *2020-07-22* The app is really well built and very intuitive. Sinc of data to SAP works quickly and ECC data is visible on the app. Ability to use speech to write notes and add multiple attachments enables quick data capture. ### 5/5 — Good solution *2019-11-07* Provides great offline access to all key items and quick sync times ensuring costs kept low. Loving the breadth of capability. ### 3/5 — Demo mode not working *2021-05-27* I click Try It and now get an error. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*