# SAP Support Now

> Mobile app for SAP customers to manage and receive end-to-end support for SAP products. (iPhone/iPad app by SAP SE.)

- Source: https://appshunter.io/ios/app/sap-support-now/id1315944534 (this page in markdown: same URL + `.md`)
- Developer: [SAP SE](https://appshunter.io/developer/391959547)
- Category: Business, Productivity
- Price: Free
- Rating: 4.45/5 from 86 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 48 MB
- Languages: English, French, German, Japanese, Chinese
- Released: 2018-09-06
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sap-support-now/id1315944534/reviews.md

## What is SAP Support Now?

SAP Support Now is a mobile app designed to help SAP customers get end-to-end support while working with SAP products. It takes advantage of convenient multimedia tools and the flexibility on smart phones to make the interactions between customer and SAP support easy.

With SAP Support Now, you can log in in with a maximum of 6 accounts to process your incidents on mobile device anywhere and any time. Switch to another account with one click. Furthermore, when SAP support engineers provide any new updates, the mobile app will receive a notification to remind you. It has seamless integration with SAP ONE Support Launchpad. Incident can be processed on mobile or the Web as you wish. 

Key features of SAP Support Now:
• Log in up to 6 accounts.
• View Your/All Open/Confirmed incidents.
• Provide quick reply or additional attachments for your existing incidents.
• Call SAP Hotline in incident details or settings.
• View the incident solutions from SAP support engineer.
• Close incident when it's on customer action or SAP proposed solution.
• Search incident by number or title.
• Get mobile notification when incident has any new updates from SAP.
• Share incident to other authorized colleagues.

## Key features

- Log in with up to 6 accounts
- Manage incidents on mobile
- Receive real-time incident updates
- Attach files and reply to incidents
- Search incidents by number or title
- Share incidents with colleagues

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/sap-support-now/id1315944534/reviews.md

### 1/5 — Does not work

*2022-01-17, version 1.9.0*

This app does not do anything. Tested on iPhone 13 Pro, it just loads up a blank list and there’s no filter you can set where it brings a result. The only thing that worked was the login, but what good is that if it doesn’t bring up your OSS records…

### 1/5 — HTML response

*2020-05-31, version 1.9.0*

When SAP replies to incident, it is shown as html code so can’t really read properly

### 5/5 — Good App

*2019-11-14, version 1.9.0*

Does what it’s supposed to.  Nice to be able to check the status of OSS messages on the fly.

## Frequently asked questions about SAP Support Now

### What is SAP Support Now?

SAP Support Now is a mobile application designed to provide SAP customers with end-to-end support for SAP products. It allows users to manage incidents, receive updates, and communicate with SAP support engineers directly from their smart devices.

### How many accounts can I log in with on SAP Support Now?

You can log in with a maximum of 6 accounts on SAP Support Now, allowing for easy switching between different SAP product support needs with just one click.

### Can I receive notifications for incident updates on SAP Support Now?

Yes, SAP Support Now provides mobile notifications to remind you when SAP support engineers provide any new updates on your incidents, ensuring you stay informed.

### Is SAP Support Now available on Android devices?

Based on the provided data, SAP Support Now is available for iPhone, iPad, and iPod. Information regarding Android compatibility is not specified.

### What is the rating of SAP Support Now?

SAP Support Now has a strong user rating of 4.5 stars, based on 86 ratings from its users.

### How often is SAP Support Now updated?

The latest version of SAP Support Now is 1.9.0, which was last updated on August 15, 2019. This indicates a release cycle that may vary.

### Does SAP Support Now have ads?

The provided data does not specify whether SAP Support Now contains advertisements. Therefore, it's unclear if the app is ad-supported.

### What is the age rating for SAP Support Now?

SAP Support Now has an age rating of 4+, making it suitable for a wide range of users, including younger individuals.

## Version history (last 1 release)

### 1.9.0 — 2019-08-15

Function:
• Disable incident creation
• User is able to call SAP hotline based on the GPS location
• Reactivate the session if the mobile app is in background mode for more than 5 minutes

BugFix:
• Fix the "No authorization" message after confirming an incident
• Fix the "Clear Cache" and call CIC actions in setting page will be stuck after incident sharing

## Apps similar to SAP Support Now

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [WiseRep Old](https://appshunter.io/ios/app/wiserep-old/id6443921520) | — | Free | Business |
| [LiBat Connect Smart Batteries](https://appshunter.io/ios/app/libat-connect-smart-batteries/id1663622260) | — | Free | Business |
| [Kreator Studios](https://appshunter.io/ios/app/kreator-studios/id6443741220) | — | Free | Business |
| [K&Ö](https://appshunter.io/ios/app/k-and-o/id6444117800) | 5.0 (1) | Free | Business |
| [Artlogic](https://appshunter.io/ios/app/artlogic/id1667609500) | 5.0 (2) | Free | Business |
| [CRGO](https://appshunter.io/ios/app/crgo/id6443815000) | — | Free | Business |

## More apps by SAP SE

- [SAP Business One](https://appshunter.io/ios/app/sap-business-one/id392606876)
- [SAP SuccessFactors Mobile](https://appshunter.io/ios/app/sap-successfactors-mobile/id426562526)
- [SAP BusinessObjects Mobile](https://appshunter.io/ios/app/sap-businessobjects-mobile/id441208302)
- [SAP Visual Enterprise Viewer](https://appshunter.io/ios/app/sap-visual-enterprise-viewer/id552912296)
- [SAP Work Manager](https://appshunter.io/ios/app/sap-work-manager/id763138157)
- [SAP CRM Service Manager](https://appshunter.io/ios/app/sap-crm-service-manager/id772029686)

All apps by SAP SE: https://appshunter.io/developer/391959547

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*