# Sapphire Care — user reviews

> 4 indexed App Store user reviews of Sapphire Care by Mohamed Gomah, rated 2.00/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/sapphire-care/id946898445/reviews
- App overview in markdown: https://appshunter.io/ios/app/sapphire-care/id946898445.md
- Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 5

## Most critical reviews (4 lowest-rated)

### 1/5 — Trouble Logging in

*2026-04-01*

Can’t do recovery password

**Developer response:** Hello,

We are sorry to hear you're having trouble. 

Could you please clarify if you are not receiving the SMS or email after entering your Civil ID on the 'Forgot Password' screen? 

This will help us investigate the issue further for you. 

If the issue still persists, please use the following contacts.
Email: mmagd@atc.com.kw
Phone: +96566388608

### 1/5 — Unnecessary and a scam

*2025-07-16*

This app is completely unnecessary, especially with SAHEL already offering appointment booking and government integration.

Customer support is non-existent, I tried contacting hospitals through the in-app email button, but the email field is blank. The phone numbers listed? No one ever answers, day or night.

My first appointment request was rejected because I “don’t have a profile” even though the app itself says:
“This feature is only available on the full version of the app. Continue your registration at the hospital to gain full access.”
How am I supposed to complete my registration at the hospital if they won’t let me book an appointment to go there in the first place?

### 1/5 — Non-Functional

*2024-01-12, version 2.0.22*

The app won’t open. It’s completely non-functional.

### 1/5 — App Not Working

*2023-07-13, version 2.0.22*

Hope this gets sorted soon.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*