# S.A.R.A. — Service & Maintenance Requests

> Hotel operations platform for tracking and managing service requests and team tasks. (iPhone/iPad app by DXM SOLUTIONS PTE LTD.)

- Source: https://appshunter.io/ios/app/sara/id1345990620 (this page in markdown: same URL + `.md`)
- Developer: [DXM SOLUTIONS PTE LTD](https://appshunter.io/developer/1345990619)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 74 MB
- Languages: Arabic, English, French, Hindi, Indonesian, Japanese, Korean, Lao, Polish, Russian and 4 more
- Released: 2018-02-15
- Data updated: 2026-07-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sara/id1345990620/reviews.md

## What is S.A.R.A.?

SARA is a new hotel operations platform for your team to track and manage all service requests (Maintenance, housekeeping, room service, concierge, IT….and much more) for better operational efficiency.

It offers an easy-to-use mobile App with real-time notifications, escalations, checklists, dashboards, and reports for your operations…

With a single operations platform for internal communication and task management, S.A.R.A helps your team to track and manage all service requests with
- Dedicated chat groups per request providing the full lifecycle details,
- Distribution workflows with auto-escalation,
- Mobile notifications,
- Room inspection and engineering checklists,
- PMS integration,
- Room cleaning and inspection management,
- Task scheduling...

## Key features

- Real-time service request tracking
- Dedicated chat groups per request
- Automated distribution workflows with escalations
- Mobile notifications
- Room inspection and engineering checklists
- PMS integration
- Task scheduling

## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/sara/id1345990620/reviews.md

### 2/5 — ห่วย

*2024-08-10, version 4.10.44*

กากค้างชิบหาย

### 5/5 — send to video

*2024-06-07, version 4.10.43*

อยากไห้ส่งคลิปวีดีโอได้ครับ

### 3/5 — SARA error

*2024-04-13, version 4.10.36*

not received request from other user, Is there any improvement??, please fix this issue

### 4/5 — Good for work order

*2023-03-25, version 4.10.14*

Please make the push notifications on the chat - on top, so the communication can even better

### 3/5 — Disappointment

*2022-05-31, version 4.9.37*

The app does not work on iOS 12.5.5 eventough it written on the requirement it works on iOS 11.0 or later. Please fix it or modify the requirement info. Thank you

## Frequently asked questions about S.A.R.A.

### What hotel services can S.A.R.A. manage?

S.A.R.A. can manage a wide range of hotel service requests including maintenance, housekeeping, room service, concierge, and IT support, among others, to enhance operational efficiency.

### Does S.A.R.A. offer real-time updates?

Yes, S.A.R.A. provides real-time notifications and updates for all service requests, ensuring that your team is always informed and can respond promptly to operational needs.

### How does S.A.R.A. handle task distribution and escalations?

The platform features distribution workflows with automatic escalations, ensuring that tasks are assigned efficiently and that urgent requests are addressed promptly without manual intervention.

### Can S.A.R.A. integrate with existing hotel systems?

Yes, S.A.R.A. supports PMS integration, allowing it to connect with your existing Property Management System for a more unified operational workflow.

### What kind of reporting features does S.A.R.A. offer?

S.A.R.A. includes dashboards and reports that provide insights into your hotel's operations, helping you track performance and identify areas for improvement.

### Is S.A.R.A. available on multiple devices?

S.A.R.A. is available for iPhone and iPad, making it accessible for your team on the go.

### How often is S.A.R.A. updated?

The latest version of S.A.R.A. is 4.11.4, and it was last updated on March 25, 2026, indicating regular maintenance and feature enhancements.

### Does S.A.R.A. have ads?

No, S.A.R.A. is ad-free, providing an uninterrupted experience for managing hotel operations.

## Version history (last 5 releases)

### 4.11.8 — 2026-07-06

Performance improvements

### 4.11.6 — 2026-06-10

performance improvements

### 4.11.4 — 2026-03-25

Improvements for iOS 26.4
Housekeeping enhancements (Minibar Posting)

### 4.11.2 — 2026-03-04

Performance improvements

### 4.10.94 — 2026-01-29

Housekeeping enhancements (Minibar Posting)

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## Related topics

[sara](https://appshunter.io/ios/topics/sara)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*