# Saracen — user reviews > 207 indexed App Store user reviews of Saracen by Saracen Casino Resort, rated 2.60/5 from 297 ratings. - Source: https://appshunter.io/ios/app/saracen/id1612098207/reviews - App overview in markdown: https://appshunter.io/ios/app/saracen/id1612098207.md - Rating breakdown: 5★ 91 · 4★ 22 · 3★ 12 · 2★ 32 · 1★ 140 ## What do users think of Saracen? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💰 Fast payouts - 🤝 Good customer service - 🎉 Best option in Arkansas **Cons** - 🐛 Buggy and crashes frequently - 🤔 Confusing interface - 🕰️ Slow app performance - 💳 Withdrawal issues - 🤯 Unreliable location verification **Commonly reported bugs** - Unexpected errors when placing bets - Bet selections disappearing from betslip - Account login and verification issues - Inconsistent app updates and maintenance **Most requested features** - Add alternate lines and prop bets - Improve live betting experience - Implement deposit/withdrawal options like Venmo - Provide more bonuses and promotions ## Newest reviews (15 of 207) ### 3/5 — Great when it works *2026-03-19, version 1.63.260220* I have to say the app is great but the location bug needs fixing. Every other wager I’m having to uninstall and reinstall the app for my location and it’s getting annoying ### 3/5 — Better *2026-02-26, version 1.63.253012* This app would be a lot better if they allowed us to sgp milestone props like the other Arkansas apps. Also I think we should earn member points for betting just like we do if we went and played the slots etc inside the casino. ### 1/5 — Worst betting app *2026-01-01, version 1.63.253012* Payouts on player props take hours to release ### 1/5 — Zero stars *2025-12-23, version 1.63.251512* App freezes up everytime I try to log in. I enter my PW and for some reason it gives me to verify through text or call and you CAN NOT enter the number given, even if you try to copy and paste. I have reached out many times to support only to be asked “have you tried uninstalling and reinstalling?” I guess that’s all support has as a tool To solve issues. WHAT A JOKE. ### 1/5 — WONT LET YOU WITHDRAW *2025-12-22, version 1.63.251512* Been trying to withdraw for 2 weeks everyday talking to a new customer service rep. Absolute worst app I’ve used in my life ### 1/5 — Scam *2025-12-07, version 1.63.1126* I ask for withdrawal recently and then account was suspended. This is after using for over a year! I’m embarrassed Arkansas allows this. ### 1/5 — Can’t log in on app *2025-12-06, version 1.63.1126* For the last few months I can only log in on the website. The app doesn’t work for me anymore ### 1/5 — Constantly Crashing *2025-11-24, version 1.63.1126* This app regardless of how much i’ve won from it has been very frustrating! Where do i even start…okay there’s this issue when you get all your legs of a parlay together in the bet-slip right, then when you hit bet it will say “unable to verify location” or “unexpected error occurred” and to “refresh bet-slip or contact support” the only thing to do at that point is to close the whole app and lose your entire bet-slip and for anyone who really bets..this is detrimental to your bet when you’re already rushing to put the bet in before a game starts so u risk not even being able to catch the same play anymore smh. Another thing that happens is it will turn your parlay orange and say the selection is no longer available but not even tell you which selection they’re even referring to!! Like what?? I now have to go back and look at every selection and see which lines changed even though I clearly have the option to accept all odd changes marked. Smh then there’s this thing that happens when you don’t already have funds on your account and you make your parlay right, fiddle with numbers to see what pays out what etc right..get the number you like and try to go deposit money on your account..boom whole screen goes white and again the only option you got is close the app and lose your entire bet slip again. Arrrggh I’m irritated just thinking of how these things happen to me while using this app! They don’t offer no deposit matches or deposit bonuses either. Hardly ever any bonuses actually…FD is better. IYKYK ### 1/5 — Terrible app *2025-10-27, version 1.60.67* Always buggy can never read your location correctly. Currently can’t even login in for the last 6 hours bc the app is down. ### 2/5 — App is pretty bad *2025-10-27, version 1.60.67* Easy to use but I’ve tried to place bets and it’ll have an “unexpected error” and won’t let you. ### 2/5 — The app could be better *2025-10-26, version 1.60.67* The user interface is very unfriendly and it’s also visually unpleasant. It’s buggy and somewhat slow at times as well. ### 2/5 — Horrible interface *2025-10-26, version 1.60.67* Impossible to use. Freezes, glitches, and can’t verify your location half the time. Full of errors. ### 1/5 — Slow Withdrawals, Slow Support, Bugs they refuse to fix. *2025-10-22, version 1.60.67* Horrible ### 1/5 — Worst betting app *2025-10-18, version 1.60.67* Never seen a betting app that made it so difficult to place a bet, I just don’t get it. I try to keep my money local but Saracen and Oaklawn just make it so hard. Can we please make it legal to use draft kings already. ### 2/5 — Somewhat decent *2025-10-13, version 1.60.67* This app works as it should unless you like live betting. This app is designed to slow down when you are actively trying to make a quick pick. Dirty house always wins I suppose ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-09-05, version 1.63.260722* This app is terrible. They owe me money but when I try to login, it won’t send me a text to login or an email to login. So in essence they just stole my money. ### 1/5 — DK&FD>Bet Saracen *2026-08-17, version 1.63.260722* The apps okay at best. But with the recent availability of DraftKings and FanDuel, why would you use this app? I’ve wagered a lot of money on this Sportsbook and their bonuses and VIP bonuses are TRASH. I’ve already became a VIP on DK and have received over $1000 in bonus bets. If you’re not gambling a ton maybe this apps for you. But if you’re going to wager a good amount during the year, you might as well do it on DK and get rewarded with their VIP program. ### 1/5 — Garbage *2026-07-06, version 1.63.260626* With DraftKings and Fandual finally up and running, it’s only matter of time before this pos app is thoroughly exposed and out of here! Even when you win, you lose. Make sure to always take screenshots and screen record when possible. You WILL most definitely need them at some point! ### 1/5 — It’s like the are intentionally trying to make it hard navigate *2026-04-14, version 1.63.260313* I don’t usually write reviews but who ever developed this app needs to hit the oil rigs cause this app making stuff ain’t for them. This is easily the worst app to navigate in my phone and I’m a guy in his 20s who loves to sports bet so I know my way around. The promos are terrible and never know if they are activate, hate to promo or gambling and gambling on sports books but if you are going to do it just do it on the big boys I.e. draft kings, fan duel. Never know what you are going to get with this app ### 1/5 — Thank goodness FanDuel is now available *2026-03-21, version 1.63.260220* Do not use Saracen, limited spread plays, cash outs are a joke, some payouts lag several hours. ### 1/5 — Fraudulent *2026-02-22, version 1.63.253012* This casino commits fraud on your bets. If you win a bet by something happening in the last second, they won’t count it. I had multiple pieces of evidence that I won’t a bet and they wouldn’t even look at it. That is strait fraudulence. I have deleted this app and will be moving to oaklawn sports app. ### 1/5 — Terrible *2026-01-27, version 1.63.253012* It took four days just to get verified, then another three days to be told I don’t qualify for the promotion. I understand my account was created a few ago, but it shouldn’t matter when there have been no bets or deposits on the account. Requiring a $25 wager just to find out whether I even qualify for the promotion also feels unnecessary and a bit greedy. This isn’t something that should require extensive review. Overall, the experience with support was very disappointing. I can’t speak much on the betting side since I only placed one $25 wager, but at least it was a relatively cheap lesson learned. ### 1/5 — Dixie mafia scam artists *2026-01-25, version 1.63.253012* They make you deposit more money to withdraw the money you have already owned. Scam artists through and through. Use Betly or Oaklawn. Not saying they are any better but they have never tried to screw me! ### 1/5 — Don’t waste your time *2026-01-20, version 1.63.253012* There are wayy better apps for arkansas now. dont waste your time. Customer service is trash. verification process is ridiculous and redundant. will have you sending 10 different things multiple times. they email you with an email you cant even reply to. The welcome bonus is attractive for a reason 😂. Honestly knew better but gave it a try even after all the negative reviews… i should have listened. I’ve tried multiple sports betting apps, this is by far the worse. betly, chalkboard, onyx odds, prize picks, underdog, sleeper, are all available in arkansas and a lot better. ### 1/5 — New Password Issues *2026-01-10, version 1.63.253012* Randomly my password isn’t working anymore, and the “forgot password” is asking me questions that I never had to fill out when I created my account. So they’ve essentially stolen money from me by locking me out of my account. DO NOT DOWNLOAD THIS APP. ## Most praised reviews (10 highest-rated) ### 5/5 — Bet with Saracen *2026-05-19, version 1.63.260401* Best book in the state and it’s not close. They will talk to you when needed and settle and support issues with haste. They support local jobs unlike the others and I will stay with them over dk and fd any day! ### 5/5 — Bets *2026-03-19, version 1.63.260220* Very simple and fair ### 5/5 — Easy *2026-03-02, version 1.63.253012* Very easy to use. Has all the sports to bet on. ### 5/5 — Best Sportsbook in the State *2026-02-09, version 1.63.253012* Best Sportsbook app to use in the state! Gives the best promos along with instant payouts and support has gone above and beyond with any issues I may have using the app! I’ll always recommend Bet Saracen to anyone looking to use a Sportsbook! ### 5/5 — Fair Sportsbook *2026-02-05, version 1.63.253012* This is a fair Sportsbook. They pay bonuses when they say they’re gonna, not like the other Arkansas sports books. App is easy to use. The only improvement I would like is a choice to make some of the fonts bigger. ### 5/5 — Awesome app *2025-09-13, version 1.60.65* Easy to use! ### 5/5 — Great app! *2025-09-11, version 1.60.65* Great! ### 5/5 — Great app! *2025-08-21, version 1.60.63* Seamless user experience! ### 5/5 — Love this app! *2025-08-21, version 1.60.63* Best app in AR! ### 5/5 — Amazing!! *2025-07-09, version 1.60.60* Best sports betting experience in town! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*