# Sarku Japan — user reviews > 171 indexed App Store user reviews of Sarku Japan by Skoop! Inc.. - Source: https://appshunter.io/ios/app/sarku-japan/id1388454073/reviews - App overview in markdown: https://appshunter.io/ios/app/sarku-japan/id1388454073.md ## What do users think of Sarku Japan? Overall sentiment: negative **Pros** - 🍽️ Delicious food - 💰 Good deals and savings - ⭐ Loyal customer base **Cons** - 🐛 Buggy and glitchy app - 🔒 Security and login issues - 🚫 Unable to order or redeem rewards - 🕰️ Slow and unresponsive app - 💳 Payment processing problems - 📍 Missing locations **Commonly reported bugs** - App crashes or freezes - Login and registration issues - Order placement and tracking problems - Coupon and promotion errors - Inconsistent app performance **Most requested features** - Add vegetarian/vegan options - Allow customization of orders - Improve reward tracking and redemption - Integrate with mobile payment options - Provide better in-app support ## Newest reviews (19 of 171) ### 2/5 — Terrible app, great food *2026-03-04, version 2.1.11* I have never in my life, the worst app for ordering food. Absolutely hideously terrible. If The food wasn’t so good. I would give this one star two stars because the food is absolutely delicious. ### 1/5 — Add More Options *2026-02-10, version 2.1.11* Can we please add just a salad /cabbage option? I sometimes just want chicken and cabbage, but there is no option. I have to ask an employee to do that for me in-person, which is an extra $1-$2 just for cabbage only. ### 1/5 — Wanted food *2026-01-30, version 2.1.8* I wanted some Sarku Japan but the app logged me out and I restarted my password and it literally won’t let mw back it . How upsetting today Sarku lost a potential customer ### 1/5 — Not the Easy Button *2026-01-15, version 2.1.8* From the go, the app seems glitchy. Trouble even with it sending a registration code via sms. That ought to be a sign of things to come! Maybe they would rather have the on-line business via a 3rd party?…Caveat Emptor. ### 1/5 — Absolutely wretched app *2026-01-09, version 2.1.8* “Payment failed”. Says this for every card I use, huge awful waste of time. Infuriating. ### 1/5 — Error *2025-12-08, version 2.1.8* Giving error when you try to register ### 1/5 — To much money *2025-11-23, version 2.1.8* Was more money even with the five dollars of ### 1/5 — Login doesn’t work *2025-11-21, version 2.1.8* For months I can’t login. False advertising and scammy practice not allowing us to redeem rewards ### 3/5 — Log in Issues *2025-11-05, version 2.1.8* Haven’t had Sarku in a while and they sent me a coupon recently. I have to log in but the log in button is not letting me hit submit. It’s very annoying they need to update their app. ### 2/5 — App Issues *2025-09-28, version 2.1.8* This app always log me out and when I need to reset my password, it takes about 10mins for them to send me a code. That is ridiculous. They never have sale promotions for app users. And if I don’t use the app or forget to scan at the restaurant; the app doesn’t allow me to add that receipt onto my account for missing points. Hopefully they can fix their app and improve their mistakes ### 1/5 — Sold My email!!! *2025-08-11, version 2.1.8* These F$ks sold my email. As soon as I created the account n confirmed my email address I got flooded with spam!! And still going on. Never ending spam. And all the nothing as I can’t order anything. This dumb thing won’t take my credit card. ### 1/5 — After 1 year, nothing has changed *2025-07-16, version 2.1.8* I’m having the same problems that someone a year ago had. No matter how many Updates are given it seems that when there’s a high traffic of usage on the app, their servers can’t support it, and no one can get the deal they advertise, which is almost false advertisement itself, and should tread very carefully to not be asleep at the wheel when making a website or app, because if you advertise a service and cannot give it, you lose faith from the customer. And further actions outside of this companies control legally. ### 1/5 — Fix app *2025-07-15, version 2.1.8* Very slow, takes forever to place an order. Putting in the promotions is even more annoying! ### 1/5 — App or Online Ordering not working *2025-07-15, version 2.1.8* Received and offer for BOGO chicken teriyaki but has to be ordered online or within app but neither work. Denied at direct location ### 1/5 — App not working *2025-07-15, version 2.1.8* The app says that it can not open due to a crucial file on our server. We apologize for the inconvenience. Try again later. I am trying to order a special that you have for July 15 only. This is frustrating since I hade to drive 30 miles from my location to order the food from local closest to me. ### 1/5 — This app is trash! *2025-07-15, version 2.1.8* I can’t put 0 stars, I need to put one, the app is really slow, if you deleite or add something you need to make several times, need an hour for a make one order, and if you have some promotion, that’s poor, you can’t! ### 1/5 — The worst *2025-07-15, version 2.1.8* Constant loading messages and glitching. Tried it 3 years ago and its just as bad now. Takes like 45 minutes to order. I cant believe they havent fixed it. ### 1/5 — Slowest App ever *2025-07-15, version 2.1.8* If you want to waste your time use this app. It is unbelievably slow to order. The loading screen takes minutes to load. The cart is broken as when you try to check out, the app finds a way to not let you check out. It’s either a promo code error or some other error. Genuinely the worst food application experience. ### 2/5 — Terrible app, great food *2025-07-15, version 2.1.8* I have never in my life, the worst app for ordering food. Absolutely hideously terrible. The food wasn’t so good. I would give this one star two stars because the food is absolutely delicious. ## Most critical reviews (10 lowest-rated) ### 1/5 — Has to be the worst app in the app store *2026-08-10, version 2.1.11* The amount of times I have been logged out of this app is ridiculous. Then when trying to log back in or even register a new account, you can’t because it will just say “error invalid”. Can’t press order now because it will prompt you to login in. Which you can’t do because this app sucks. As bad as the ratings for this app are, you would think Sarku would do something about it. But clearly they don’t care. Terrible app and even worse company. ### 1/5 — Nearly impossible to order *2026-08-04, version 2.1.11* App doesn’t allow for you to order a beverage. It just comes up with a menu that says size required, but won’t let you click anything. Trying to leave feedback in the app, pretty much the same thing happens. It’s like whoever threw this thing together didn’t bother attempting to do basic orders in the app once they were done. ### 1/5 — buns *2026-07-21, version 2.1.11* app is unusable, just a blank page and an error message whenever you open it. absolute buns. ### 1/5 — App is terrible *2026-07-11, version 2.1.11* I select fried rice or noodles but it doesn’t apply or show on the order so I always end up getting default white rice. ### 1/5 — Horrible app! *2026-07-04, version 2.1.11* Horrible app! Does not work! ### 1/5 — Was working & now it is not *2026-05-31, version 2.1.11* I work at the mall and I have 30 minutes for my break. Ordering ahead on the app allowed me time to pick up my food and actually eat it. Now, I’m standing in line to order and barely have enough time to take a couple of bites before returning to work because your app is not working! You are located in malls so please consider those that work in the mall! ### 1/5 — Can’t log in *2026-05-14, version 2.1.11* I can’t use the app. Whenever I attempt to login, I cannot press the button. It’s unavailable. ### 1/5 — Literally does not function at all *2026-05-01, version 2.1.11* Can't make an account. Can't log in. Can't register. Can't order food. Worthless terrible app. ### 1/5 — Terrible app *2026-04-15, version 2.1.11* The app punishes you for using it by making you wait a long time to receive your food. ### 1/5 — DOESNT WORK *2026-03-23, version 2.1.11* you cannot log in the button doesn’t work. ## Most praised reviews (10 highest-rated) ### 5/5 — Really great deals *2025-08-12, version 2.1.8* Really great deals and really good savings. ### 5/5 — Delicious *2024-12-17, version 1.4.10* My son and I always order from this place. They have delicious chicken and fried rice and they shrimp is so good also we mix the chicken and the shrimp together with the sauces so delicious and everything is fresh I never had a problem. ### 5/5 — Worked fine for me *2024-09-25, version 1.4.10* Was skeptical because of all the negative reviews, but app downloaded fine for me, couldn’t use Apple Pay but I put in card just fine, it gave me my 5$ discount and gave me reward points although I don’t know what they are fore but the pickup order just fine, no issues thank you ### 5/5 — Why the Low Ratings? *2023-08-02* This app works perfectly fine on my iPhone 13. The quality of service they provide is a C+\B. I feel like when I ask for extra meat with my meal and pay for it, it’s not provided. Especially when it pertains to delivery through Uber Eats. ### 5/5 — AMAZING *2023-04-07* Best restaurant and customer service. The employees are so happy and nice I think they should get a raise! ### 5/5 — Great Food *2023-03-27* Great food and the app worked just fine. ### 4/5 — Usually a great app, but now it’s not working *2024-09-22, version 1.4.10* I work at a mall and I like to order my food ahead of time on the weekends so I can enjoy my full lunch break and not wait in long lines. For the past week or so, the app hasn’t been working. I now have to waste my lunch break waiting in long lines to get food. Hopefully this is resolved soon ### 4/5 — Needs improvement *2022-08-26* I’ve never had any real issues with using the app, I would like it if they would allow you to customize your order more. ### 4/5 — Its great for redeeming the occasional deal *2021-11-10* It’s an okay app for redeeming the occasional special, but why doesn’t this support Apple Pay? When I go in restaurant they accept it at the terminal. No offense, but I don’t trust every website out there to secure my credit card data which is why I go through Apple Pay only. ### 4/5 — Login problems *2021-08-25, version 1.1.2* Doesn’t let you log in and doesn’t let you order as a guest and of you make an account it still won’t let you log into it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*