# SARS Mobile eFiling — user reviews > 67 indexed App Store user reviews of SARS Mobile eFiling by South African Revenue Service, rated 2.40/5 from 12 ratings. - Source: https://appshunter.io/ios/app/sars-mobile-efiling/id554610898/reviews - App overview in markdown: https://appshunter.io/ios/app/sars-mobile-efiling/id554610898.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 7 ## Newest reviews (18 of 67) ### 2/5 — Date on e-registration notice and login *2026-01-13, version 2.0.92(120)* The login is horrible. You need an OTP every single time. Also, the date on the e-registration notice doesn’t update. Please fix it ASAP ### 2/5 — The app is not user friendly *2025-10-22, version 2.0.84(112)* This app sends an OTP for every log in and the email delays, when you ask them to resend the OTP, it still takes quite some time. When you want to select the payment arrangement option,it gives an error message. You can’t pay using the app and the amount you owe shown in the app is different from what SARS has emailed. So frustrating ### 3/5 — Not able to login *2025-07-25, version 2.0.81(109)* The app makes filing my returns so easy but after the last update I am unable to login! Please can this be resolved? I had to use the website to file my return but this is very inconvenient ### 2/5 — OTP Not Working *2025-07-07, version 2.0.78(106)* When I try to login and enter my OTP, I consistently get errors saying the OTP could not be verified despite it being correct. How am I supposed to get my tax affairs in order when the app can’t authenticate against correct credentials? ### 1/5 — App is useless *2024-10-01, version 2.0.68(96)* The app has become useless as it doesn’t want the user to login. Which defeats the whole purpose of the app, which I’d think is to increase accessibility for registered taxpayers. To login to the app is a nightmare, bordering impossible. The updates, quite frankly are just as useless if we cannot access them. ### 1/5 — Shockingly bad app *2024-09-22, version 2.0.68(96)* There was a time when this app was useful but now it is too busy and pathetic. No payment record to be found and statements not clear and pay now functionality is idiotic. Who ever designed this is stupid and needs to understand customers ### 2/5 — Buggy *2024-09-04, version 2.0.68(96)* Constantly crashes. So frustrating. Booking an appointment seems like less of a hassle at this point. ### 1/5 — Negligible Improvement *2024-08-14, version 2.0.67(95)* I have used and monitored this app, for long enough. It does not crash like it used to, signing in has gotten slightly better. Nevertheless, I tend to question myself for having it. It is about as good as its WHO namesake. ### 1/5 — Unable to sign in / log on *2024-08-01, version 2.0.67(95)* On iPhone 11 with latest iOS and latest SARS eFiling: Unable to logon since the app will display an error message the credentials is not valid. The same credentials can logon via web browser. An app that cannot be used is a useless app. ### 1/5 — No answer or dropping the calls after waiting *2024-07-29, version 2.0.67(95)* Calls are always cut after one has waited forever for the query and finally when its your turn the call is dropped. ### 1/5 — App crashing: Delete app and re-install *2024-07-25, version 2.0.64(92)* Had the same problem as everyone else regarding login and the app crashing. I deleted the app and reinstalled it and the it was working perfectly fine and was able to submit my returns. ### 1/5 — Crashes upon opening *2024-07-25* As soon as you click login the app just crashes. ### 1/5 — Unable to Login *2024-07-22, version 2.0.64(92)* Have been trying for the past 2 weeks to login and I have not been able to use the app at all. It asks for password but then nothing happens. Disappointing because I have used in previous years without problem. ### 1/5 — Wasted home screen space *2024-07-19, version 2.0.64(92)* I have been unable to log in to the app since 01 July 2024. Says it’s logging in and that’s as far as it goes. Wouldn’t bother downloading the app that just takes up space on your Home Screen and hard drive space on your phone. A digital paper weight in essence. ### 2/5 — Can’t login *2024-07-16, version 2.0.64(92)* I am struggling to login to my account on the app. It asks me to type my password and it reacts like it’s loading but then the screen doesn’t change? What must I do if I can’t logon? ### 1/5 — Useless *2024-07-15, version 2.0.64(92)* The app doesn’t allow you to login. It doesn’t show what’s the problem when you try to login, it’s annoying that it decides not to function where it’s needed the most. Mxm ### 1/5 — Awful *2024-07-15, version 2.0.64(92)* Worst app update ever. Especially for a big institution like SARS. The app is horrible, I cannot sign in, after ruing multiple times , I finally sign in, only for it to close itself, and then I have to go back to the app, but guess what? I have to login again! SARS needs to make sure they improve this app update, I am not satisfied at all! ### 1/5 — App crashes *2024-07-10, version 2.0.64(92)* App keeps crashing and bouncing to home screen every time I attempt to login. It also keeps complaining about location access even though it has full access. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hire Better Software Developers *2025-11-03, version 2.0.84(112)* It’s genuinely crazy to think that SARS paid someone to build this app for, because it is as barebones as it gets, while at the same time being the least intuitive and most buggy experience you will have using an app. It should be developed from scratch and this version should be shelved to never see the light of day. A high school student could make a better app ### 1/5 — Convenient but frustrating *2025-08-18, version 2.0.83(111)* It’s great to be able to submit returns easily but it’s a one way channel , we cannot query anything, no support. Uploading docs is not easy I had to send an image because the pdf won’t work. SARS Takes our money every month with no delays but payouts are a long 21 day process ### 1/5 — Cannot make payment *2025-07-22, version 2.0.81(109)* I downloaded the app to pay personal income tax due on my tax return, after trying for days on the website. It does not work. Payment fails. I try to speak to an assistant and it tells me the service was stopped in 2024. I am not holding on for a call centre all day. I try WhatsApp, it’s just a bot that knows nothing. App deleted. ### 1/5 — Terrible app *2025-07-17, version 2.0.81(109)* I wish I could give it zero stars. It keeps making me login multiple times but never goes through. I keep getting an OTP. The first one works but doesn't allow me through and the rest fail ### 1/5 — Doesn’t work *2025-07-11, version 2.0.78(106)* This app doesn’t allow me to login . I have been trying resetting my password and everything but still I have no access to my account. This app is just useless. I don’t know maybe it’s my phone but it doesn’t work at all ### 1/5 — Absolutely horrible App *2025-07-07, version 2.0.78(106)* One would think that a government would make sure that the app the public uses to pay them would work… apparently not. The app crashes when I try to view my tax assessments as well as when trying to view my correspondence. This country and its system is a complete and utter joke. ### 1/5 — SARS Mobile eFiling *2025-06-17, version Version 2.0.75(103)* If there was an option to give this app less then one I would. I filled in all my information and the app just said “ We are unable to complete your registration. Please visit your nearest SARS Branch to register. “ WHAT IS THE POINT OF THE APP THEN ? I have tried multiple times and I just keep getting the error . Completely useless . ### 1/5 — Not working *2025-05-28* I can’t log in! App keeps telling me to upgrade to latest, but this is the only version available on the App Store. Please sort it out ### 1/5 — OTP pathetic *2025-05-08* I need to log onto SARS EFiling. The OTP passcode comes hours after the 3 minute expiry on the App and email. Simply useless ### 1/5 — Frequently needs update. Chats not answered *2024-12-20, version 2.0.73(101)* Every time i log in it’s requires an update Recieved an email about a penalty told to log in and view it on the app, i log in SOA and correspondence have nothing on the penalty. I enquire via chatbot, i get no reply. I try to call no answer. 😫 ## Most praised reviews (10 highest-rated) ### 5/5 — App is efficient *2026-02-22, version 2.0.93(121)* The app so efficient and work perfect with all my tax related needs it’s easy to navigate and following the how to guides make it much easier as well ### 5/5 — Fix the issue *2024-05-27, version 2.0.60(88)* Asks for password but doesnt log in since new update please help. ### 5/5 — Wow! How easy was that! *2019-08-02, version 2.0.1* After the ease with which I filed my tax return on the mobi app, it seems as if the treacherous days of being stuck for hours in line are but a distant memory. Thank you SARS for making the process of filing my tax return seamless. I will definitely be recommending this to other people! ### 5/5 — User friendly app-easiest way to efile *2013-11-21* This had no reviews so I tried it because I wasn't getting a chance to sit at my pc at home and my Internet is blocked at work-downloaded the app, followed the instructions and managed to do my return on my iPhone 5 with ease. Will use it again next year aswell. ### 5/5 — Very user friendly! *2012-09-29* Just checked my return status-Awesome app! ### 5/5 — Great App, although it crashes. *2012-09-28, version 1.02.14* Well done SARS this is great work! ### 5/5 — GREAT APP!! *2012-09-27* At first I thought to myself, a SARS app? How would this work and how user friendly could they possibly make it. Turns out its SUPER easy to use and ultra user friendly. I actually submitted my return while taking a ride on the Gautrain. Well done to the development team!!! ### 4/5 — Two pots *2024-09-11, version 2.0.68(96)* App was working well past years now this two pots appear the app doesn’t even logon ### 4/5 — Useless *2024-03-19, version 2.0.58(86)* Apparently SARS no longer has my banking details, I can’t even update them using this app. It loads and instantly exits. I have tried numerous time. Waste of time!! ### 4/5 — Happiness *2019-07-28, version 2.0.1* 2019 version works perfectly. I could file in 20 mins for both myself and my wife. No need to visit SARS offices anymore. The app is everything, they just need to improve login screen as it somehow freezes momentarily after password is typed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*