# SAS – Scandinavian Airlines — user reviews > 516 indexed App Store user reviews of SAS by SAS, rated 4.30/5 from 2,410 ratings. - Source: https://appshunter.io/ios/app/sas-scandinavian-airlines/id605727126/reviews - App overview in markdown: https://appshunter.io/ios/app/sas-scandinavian-airlines/id605727126.md - Rating breakdown: 5★ 1,796 · 4★ 190 · 3★ 61 · 2★ 56 · 1★ 307 ## What do users think of SAS? Overall sentiment: negative **Pros** - 🚀 Efficient app - 👍 User-friendly design - 💡 Useful features like flight tracking - 🚀 Quick boarding pass access - 👍 Intuitive navigation **Cons** - 🐛 Frequent crashes and bugs - 🔒 Poor security and authentication issues - 🚫 Inability to complete basic functions like check-in and seat selection - 🤖 Confusing and unintuitive user experience - 🔌 App not working on latest iOS versions **Commonly reported bugs** - Repeated login issues and inability to access account - Booking and payment processing failures - Incorrect passenger information and seat assignments - Lack of real-time flight status updates **Most requested features** - Ability to manage bookings and make changes - Integration with loyalty programs and ability to view/redeem miles - Better customer support and communication channels - Improved stability and reliability of the app ## Newest reviews (19 of 516) ### 1/5 — Frustrating app *2026-08-12, version 7.3.0* This app fails miserably at basic functions, it has unforgivable bugs, but focuses on filling a large part of the screen with unnecessary promotions. For instance, it fails to show the entire cabin when trying to view your assigned seat. I am in row 8 but the image starts at row 30. Hello? Likewise, there are four in my family group but there are only two boarding passes. Kudos to the high school team that designed, supervised and approved this app. ### 1/5 — Use Your Browser *2026-08-06, version 7.2.0* It does not work. Save your time. ### 1/5 — Useless airline- zero support *2026-08-02, version 7.2.0* No way to contact customer services directly- shocking ### 1/5 — Horrible Horrible *2026-07-25, version 7.2.0* Positively the worst airline app I’ve ever used. If the address checker can’t find your home address it continually rejects check in ( and I’m now on the 5th attempt). I’m a US citizen, living in the US. Why does it ask where I’m staying? This app is unusable garbage. Good airline but I won’t fly it again because dealing with reservations and customer service is a NIGHTMARE! ### 1/5 — Not able to reserve seats via app nor webpage *2026-07-13, version 7.1.0* Not able to reserve seats via the app nor the website. When clicking the prompt to go to payment, the screen just crashes. By mistake, I added an extra meal. I was able to pay for for an extra meal. But not for secret reservation. ### 1/5 — App Broken *2026-07-07, version 7.1.0* I can’t open the app. It grays out and shows an error message “Sorry we are not able to process your registration at this time. Please try again later.” This has been happening since my departure day. I’ve deleted and redownloaded the app. ### 1/5 — Doesn’t open *2026-07-06, version 7.1.0* The app downloads but does not open. Simply says ‘cannot complete registration.’ Quit. Reload. Delete and redownloaded. Same thing over and over ### 2/5 — Extra Bag Glitch *2026-07-06, version 7.1.0* If you have to add extra check-in bags, do NOT buy it on the SAS app. They’ve been having this glitch that they never fixed where they double the amount of check-in bags you are trying to purchase. I kept trying to pay for only one additional bag and it keeps trying to charge me for two! If you buy an extra baggage on their website, they will charge you $6 more than on their app. Sounds like a scummy way to get more money out of people. ### 1/5 — Doesn’t Go Past Loading Screen *2026-07-06, version 7.1.0* Can’t log in or get past loading screen without getting an error ### 1/5 — Can’t open app *2026-07-05, version 7.1.0* Every time I try to open the app it gives me an error message and says try again later. I am leaving for a trip in 5 days and can’t get my E-tickets. ### 1/5 — App doesn’t work *2026-07-05, version 7.1.0* Downloaded this from UK for upcoming flight but app crashes and not able to open at all. Tried over several days ### 1/5 — This app does not work *2026-07-05, version 7.1.0* The app only says, Sorry, we are unable to process your registration at this time. ### 1/5 — SAS AIRLINES APP *2026-07-05, version 7.1.0* Does not function on my IPhone. ### 1/5 — Broken *2026-07-04, version 7.1.0* App doesn’t work, won’t even reach the login page. Tried removing and reinstalling. Accessing from a normal residential internet connection in the US. Logging into the SAS web site works fine, but the app is broken. ### 1/5 — Horrible experience *2026-07-04, version 7.1.0* The app won’t even load. It tells you registration failed and to try again later. ### 1/5 — Doesn’t work *2026-07-03, version 7.1.0* Just states “we are not able to process your registration at this time”, nothing loads. I am not trying to register, but see my bookings. ### 1/5 — this app doesn’t work *2026-07-03, version 7.1.0* would love to actually review this app but it doesn’t even load and open successfully - just a black screen, then an error. no solution solves this problem - the app simply doesn’t work. having to log on through web is so annoying. why even have an app?! please fix this. ### 1/5 — This is not working. *2026-07-03, version 7.1.0* This app is quite disappointing; it fails to open at all, rendering it completely unusable. ### 1/5 — Version 7.whatever broke the app *2026-07-03, version 7.1.0* As some have already mentioned in the past few weeks, I can’t open the app. Yes, I do have the latest Apple OS on my Apple everything that this app can be installed. Yes I restarted all the HW. Yes, I have reinstalled the app before, after and in the middle of restarting (that is a joke but still I did on 2 different devices). THE MESSAGE ALWAYS HAS BEEN: “Sorry, we are not able to process your registration at this time, please try again later”… I’ve been trying… for couple of days… Eventually I will have to take a SAS flight that I have already booked. So, now I’m wondering if the app sucks, the developers and the airline don’t care to read the reviews at least once a week… Should I fly SAS or fly with a safer option. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad *2026-09-06, version 7.4.1* One of those awkward apps that uses authentication with the code by email, but you never get that email, doesn’t matter how many times you click to re-send ### 1/5 — Doesn’t even work *2026-09-03, version 7.4.1* Before the update it was fine. I was forced to update and now it literally doesn’t work. Nothing works m ### 1/5 — Head each when you book your flight scammer *2026-09-02, version 7.4.1* ⭐ 1 STAR — TERRIBLE EXPERIENCE WITH SAS AIRLINES! ⚠️ BE VERY CAREFUL BEFORE BOOKING WITH SAS! I am extremely angry and disappointed with my experience with SAS Airlines. After making my booking, I discovered that the flight direction was wrong. There was no reasonable way for me to simply correct the booking, so I had to cancel it. Now I am trying to get my money back, and I am not getting the help or response I expected. It is extremely frustrating to pay for a ticket and then have such a difficult time getting assistance when something goes wrong. SAS needs to take responsibility, respond to customers, and provide proper support instead of leaving people waiting and worried about their money. I WILL NOT BOOK WITH SAS AGAIN after this experience. I am requesting my FULL REFUND and a proper response from SAS as soon as possible. ⚠️ Double-check EVERYTHING before paying for a SAS ticket! ### 1/5 — Great airline, terrible app update. *2026-08-31, version 7.3.0* Brilliant airline. This new app update is not functional though. I hope they fix this soon because it is currently almost unusable. ### 1/5 — Absolute Nightmare *2026-08-28, version 7.3.0* Horrible service, high prices, and criminal tactics. Staff were rude and unaccommodating. They lost my bags for hours. The experience was so bad I tried cancelling my next flight, and even though I paid extra for a refundable fair, they refused to honor it. Avoid SAS at all costs! ### 1/5 — The app is designed by cretins *2026-08-28, version 7.3.0* Everything needs to be put in several times. Some entries the app doesn’t accept at all. Fire the designers redo the whole friggin thing ### 1/5 — Garbage - CEO should be Imprisoned *2026-08-25, version 7.3.0* I’ve never reviewed, wow their website and app are garbage, it’s should be criminal! ### 1/5 — 73.0 is a buggy pile of junk *2026-08-20, version 7.3.0* Can’t even get past choosing class option without it forcing an unwanted higher price Flex ticket, junk. Den här versionen inneháller buggar, brukar det inte! ### 1/5 — Worst Airline Ever seen *2026-08-14, version 7.3.0* No response from customer care, worst experience, booked flights 4 months before , just 20 days before travel, flight cancelled by SAS. No one picking call to solve the issue, no direct email , ### 1/5 — Update? *2026-08-13, version 7.3.0* Was much better before last update. Dark mode, difficulty when paying, choices not visible in some menu. ## Most praised reviews (10 highest-rated) ### 5/5 — Love SAS *2026-09-04, version 7.4.1* Thank you for finally adding Apple Pay option ### 5/5 — Five stars — and twenty years of flying to compare it to *2026-05-02, version 6.8.1* I’ve been flying internationally for two decades, and the SAS app is the first one that actually made me feel like the airline had my back. Boarding pass, gate changes, real-time disruption updates — all there before I had to ask and actually works flawlessly. No frantic refreshing, no rebooking-line panic, no second-guessing what was happening with my connection. It just worked. Quietly, calmly, exactly when I needed it. The closest thing to zero-stress travel I’ve ever experienced. Thank you Scandinavian Airlines, I can’t wait to fly with you again! ### 5/5 — Beste Airline App *2026-04-30* Wenn man sich mal mit den Funktionen vertraut gemacht hat und weiß wo man alles findet ist die App mit Abstand die Beste in der Branche! ### 5/5 — So good now *2026-01-02, version 6.3.1* Don’t worry about those several year old reviews when this app was just a wrapper for the mobile website. It’s really solid now and as a regular SAS flyer I really appreciate its functionality. And as an avgeek I love the little features such as keeping track of which aircraft you’ve flown on, and realtime tracking of the aircraft you’re due to fly on so you can know where it is in the hours leading up to departure. ### 5/5 — Best airline experience in years *2025-12-27, version 6.3.1* SAS is hands-down the best airline I’ve flown. The service is exceptional, the crew is professional and warm, and the food is genuinely great. A far better experience than United, Delta, or American. Highly recommend. ### 5/5 — Super App *2025-11-23, version 6.1.0* Have many airlines apps and have to say that this is far away the best. Very intuitive and excellent information provided at all times. Other airlines should take a leaf out of this app. ### 5/5 — Efficient *2025-10-28* A well-made and effective app with relevant and useful information. Really nice to use! ### 5/5 — App is a bright spot *2025-10-01, version 5.46.0* SK app is one of the best airline apps available and significantly better than SK IT in general. ### 5/5 — So good now *2025-09-19, version 5.45.1* Don’t worry about those several year old reviews when this app was just a wrapper for the mobile website. It’s really solid now and as a regular SAS flyer I really appreciate it’s functionality. And as an avgeek I love the little features such as keeping track of which aircraft you’ve flown on, and realtime tracking of the aircraft you’re due to fly on so you can know where it is in the hours leading up to departure. ### 5/5 — Amazing *2025-09-11, version 5.45.1* One of the best Airline apps clear, easy to use and very very good Working --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*