# Satellai — user reviews > 160 indexed App Store user reviews of Satellai by Satellai, rated 2.40/5 from 13 ratings. - Source: https://appshunter.io/ios/app/satellai/id6742122221/reviews - App overview in markdown: https://appshunter.io/ios/app/satellai/id6742122221.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 0 · 2★ 4 · 1★ 5 ## What do users think of Satellai? Overall sentiment: positive **Pros** - 🚀 Accurate GPS tracking - 📊 Comprehensive health monitoring - 👍 Comfortable and lightweight collar - 🔒 Reliable and secure - 🔍 Precise location tracking - 💪 Enhances pet safety and happiness - 🌟 All-in-one pet assistant **Cons** - 🐛 Inconsistent GPS accuracy in rural areas - 🔌 Unreliable connectivity and app issues - 🔍 Inaccurate location tracking in some cases - 🔧 Poor customer service and support **Commonly reported bugs** - Geofencing feature not working as expected - App crashes and freezes during use - Collar settings not saving properly **Most requested features** - Improved GPS accuracy in remote areas - Enhanced connectivity and app stability - Customizable activity tracking and alerts - Integration with other pet care apps ## Newest reviews (14 of 160) ### 2/5 — The app is trash *2026-05-21* Collar works fine - gps is fairly accurate. However, every single time i open the app it forces an update (other option is to close app) but you have to be within bluetooth range of the collar to update. So plan on just never needing the app because it is 0% reliable. ### 4/5 — Overall ok with purchase I think fit the amount of sway in the boundary it should be cheaper *2026-05-19* The app is a little harder to use than I feel it should be. ### 4/5 — Hiccups *2026-03-13* I have 3 collars that are still having hiccups. Customer support is always quick to get back to me though. ### 4/5 — Fantastic Stress-Free Tracking *2025-12-21* Satellai is truly impressive! The real-time location tracking is precise, and the AI training features work seamlessly. ### 4/5 — Revolutionized Pet Care *2025-12-21* Satellai is incredibly user-friendly and offers seamless real-time tracking with accurate GPS, making pet management stress-free. ### 4/5 — Changed Pet Care *2025-12-21* SATELLAI has been incredibly dependable, which matters a lot for my active dog. ### 4/5 — Quick Precise Updates *2025-12-16* Satellai has completely transformed the way I manage my dog's training and safety. Accurate tracking and easy commands! ### 4/5 — Easy Adventurous Monitoring *2025-12-15* Location updates are quick, consistent, and extremely precise. ### 4/5 — Truly Dependable Performance *2025-12-15* After trying a few trackers, SATELLAI is the only one that stayed accurate no matter where we went. ### 4/5 — Outstanding Tracking Stability *2025-12-13* SATELLAI gives such clear and detailed tracking data that I rarely worry anymore. The more I use it, the more I appreciate how dependable SATELLAI really is. ### 4/5 — Instantly Precise GPS *2025-12-13* I love how quickly SATELLAI updates location changes—there’s no lag at all. ### 4/5 — Perfectly Reliable Tracking *2025-12-12* This device gives me confidence during hikes and trips with my dog. ### 4/5 — Reliable Off-Leash Ease *2025-12-12* This is easily one of the most advanced and accurate pet collars I’ve used. ### 5/5 — Accurate Smart Alerts *2025-12-10* I feel much more at ease during off-leash walks thanks to how reliable SATELLAI has been. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-07-28* This app dose not show your active plans half of the time. Also it only works half of time, when you try to make a complex fence it is the hardest thing you will ever do. Good luck getting hold of customer service because they do not have a phone number, you have to email them and it take forever to get a reply. When they do reply you get ran around in circles for hours. Now which all that being said when the collars work they work great but that’s only when they do WORK!!! One last thing the app is not very user friendly at all. It’s complicated and buggy. ### 1/5 — Collar is about 6 months in and doesn’t work half the time *2026-05-13* Our collar just one day started to not work. App shows all is working and my dog still crosses the line. Haven’t changed settings or nothing in weeks. All up to date and not happy. Can’t trust this collar and still have to keep my dog inside ### 1/5 — Complete waste of time, energy and resources!!! *2026-02-16* This is the worst product and app I have ever dealt with. Gives you a false sense of security. It does no good to have a product that is meant to keep a pet safe if it is only going to work maybe 50% of the time. Constantly asks to update but then when you try it will not. Product and app do not work when an update does not run. Gives a “disconnected “ message all the time during which collar will not function (I.e. keep a pet within boundaries). Go with a different company. Don’t put your pet in harms way while you think this collar is protecting it. ### 1/5 — Hardly ever works *2026-01-21, version 2.0.0* The $300+ collar worked at first in our wooded area but now both cellular and satellite are showing “weak in our area”. The app needs updated often and if you’re not near the collar, you’re out of luck. ### 1/5 — Heartbroken *2026-01-13* We purchased two collars for our family dogs. We did several updates and did everything right. They stopped working correctly and we had a hard time getting help or tech support. They finally had us send data from our collars and told us we would have to send our collars back for replacements. Within two days of our collars being gone, our beloved Jack made it out of their enclosure and made it to the busy highway. Jack was hit by a vehicle. This has been one of the most traumatic experiences my family has gone through. My whole family, including my two children and Jack’s sister companion, are absolutely devastated. We are all mourning the loss of our precious boy and I don’t know if we will ever get over this loss. I am so angry and wish I had gotten to speak to a REAL PERSON and insisted that we get new collars before we sent the old ones back. It is too late to think about that, as the damage is already done. We got our TWO replacement collars in today…when I opened the box my heart sank and all I could think about was our sweet boy Jack isn’t here to wear his collar. I hope they get all the kinks worked out and this tragedy doesn’t happen to another family. I wouldn’t wish this pain on anyone. I really hope our new collar works and we can keep our other member of our family safe. ### 1/5 — Sucks *2026-01-02, version 1.13.0* Collar came in and stopped working after a couple weeks. Sent it back to get another one, and this one works when it wants to. Charge reading isn’t accurate. Hard to tell if it’s just the app that sucks. I had to reach out to the company bc the GPS is so outdated, we built our house 5 yrs ago, and can’t even see our house on the map. Just woods…hard to set a boundary when you can’t see anything. ### 1/5 — Customer service *2025-11-23* I’ve tried to get in touch with customer service for over three weeks and they will not call me back. The collar finally works after I’ve had it for four months. And now they’re trying to bill me every month and keep telling me they will return my call and talk to me about billing and never do. I’m beyond frustrated. Update: the collar does not work. I asked for a refund. I was told that I would be able to get one. Now, they will not give me a refund because I’m outside of the 90 days because they never contact you back. DO NOT buy this collar. ### 1/5 — App will not allow you to set up. *2025-11-21, version 1.10.0* No number just a email. Cannot get past dogs birthday, no way to enter just dead end ### 1/5 — Latest Update *2025-11-07* Latest update rendered my collars useless. Now shows I have no “Telecom” plan for them. They both have the year Plan they came with. Now they don’t work. They are both prompting for a Firmware Update but because it thinks they have no connectivity they won’t update. Please test these things before pushing to the customer. ### 1/5 — I want this so bad! *2025-10-31* I want these collars to work so bad, and I was so hopeful with the GPS technology, but after having the collars for one week I am seriously considering returning them. Long story short: The collars are correcting my dogs in the home. Support said to use the beacons as home to stop this and one of my dog’s collars went off 11 times when we were in bed and the collar was charging. It was in the house next to a home beacon. I really really want this to work but I am giving support one more chance and calling it quits. On a positive note I think in an area where there’s good cell signal these will work very well. ## Most praised reviews (10 highest-rated) ### 5/5 — Does the job and some more *2026-02-02* I can get the fences to work no problem. And I can also see health metrics for my dog. I’d say it does the job pretty decently! ### 5/5 — Updates are killing the usefulness of the app/collar *2026-01-07, version 1.14.0* 12-6-2025 No response from developer, app /collar constantly disconnects, which leaves you wondering if the dogs location is even remotely accurate. Hoping for new update soon 12-1-2025 update to my review. Down from 3 to 2 stars. The latest update causes repeated loss in connectivity. The collar indicator on the map bounces around the screen, if you move the map screen, the indicators move with the screen regardless of collar location. if the collar loses satellite connection the indicator starts dropping until it reaches the bottom of the fence and the collar alerts. I quickly cut the fence off for fear of my dog being statically corrected while laying at my feet. I’ve emailed, sent data reports, no communication from developer. Again good idea, poor development and updates 11-20-2025 —-The stationary status screen (gps,cellular, Bluetooth, battery indicator) is hard to see for people with poor eye site. I suggest break them out and locate them in corners or across top of display. Battery life seems to be great. Average 3-4 days on charge. When an animal is full out breach the app/gps seems to lock up, notification indicates a breach, but gps still has the dog within the fence , therefore not audible or correction. Still needs improvement but so far good updates 01-07-2026 The latest update seems to have aided in the gps tracking of the collar. It still has connectivity issues sometimes and the collar will alert and vibrate indoors if the signal is lost which has my dog extremely anxious. I would say it’s getting somewhat better. Also you cannot connect if you are out of Bluetooth range. So the whole being able to see your dog while you are work is out the window ### 5/5 — High-Quality Durability *2025-12-21* I’m impressed by how consistent SATELLAI’s tracking remains no matter where we go. ### 5/5 — Delivers on Promises *2025-12-21* I didn’t expect to rely on a collar this much, but SATELLAI quickly became something I check every day. ### 5/5 — Helpful Smart Insights *2025-12-15* I appreciate how accurate and consistent the GPS has been with SATELLAI. ### 5/5 — Clear Detailed Data *2025-12-13* I didn’t realize how helpful smart care insights could be until SATELLAI showed me patterns I hadn’t noticed. ### 5/5 — Quick No-Lag Updates *2025-12-13* SATELLAI makes it so easy to keep an eye on my dog, especially when he gets too adventurous. ### 5/5 — Confidence on Trips *2025-12-12* This collar’s tracking stability has been outstanding, even in remote areas. ### 5/5 — Advanced and Accurate *2025-12-12* The real-time GPS is remarkably precise and updates instantly. ### 5/5 — Smooth Reliable Tracking *2025-12-10* The collar’s location tracking has been perfectly reliable in every situation --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*