# Satisfi Live Agent — Live Escalation

> Live Escalation (iPhone/iPad app by Satisfi Labs Inc.)

- Source: https://appshunter.io/ios/app/satisfi-live-agent/id6444474895 (this page in markdown: same URL + `.md`)
- Developer: [Satisfi Labs Inc](https://appshunter.io/developer/1556211593)
- Category: Utilities, Productivity
- Price: Free
- Age rating: 17+
- Requires: iOS 15.1 · 53 MB
- Languages: English
- Released: 2022-12-01
- Data updated: 2026-07-25
- User reviews in markdown: https://appshunter.io/ios/app/satisfi-live-agent/id6444474895/reviews.md

## What is Satisfi Live Agent?

Use Bridge Live Chat to seamlessly transition conversations between AI Assistants and live agents to let your team handle more complex conversations that drive revenue and increase customer satisfaction. The Bridge Live Chat app makes it easy for agents to manage conversations from a phone while on-site and on the go


Key Features:
- Manage conversations from a mobile phone.
- Get push notifications of new conversations when there is activity on existing exchanges.
- Use conversation features such as canned responses, add emojis, upload files, and other links.
- Assign conversations to your teammates or other groups of agents.
- Leave Private notes and mention your teammates right from within the app.
- Share conversations using other mobile channels i.e. slack, iMessages, email, and others.
- Set yourself online, busy, or offline.
- Resolve or reopen conversations.
- Filter conversations by conversation statuses.
- Signup 
- Option to delete the account


## Version history (last 5 releases)

### 4.5.0 — 2026-07-23

New: Universal search across conversations and contacts
New: Reply directly to a specific message, plus one-tap translate
New: Type {{ in a reply for quick variable and canned-response suggestions
Improved: Assigning agents and updating participants is more reliable
Improved: Various reply box and messaging fixes

### 2.0.0 — 2025-09-10

New version of our mobile app featuring a refreshed user interface, improved performance, and critical bug fixes. 

This update delivers a smoother, faster experience while enhancing usability across key workflows.

### 1.8 — 2024-09-04

Minor bug fixes with regards to notification

### 1.5 — 2024-02-29

Updates for App Version 1.5:


Implementation of minor fixes to enhance stability.
Introduction of a 'Delete Message' feature for improved message management.
Addition of 'Conversation Priority' functionality to emphasize important discussions.
Integration of 'Sort Conversations' capability for better organization.
Enhancement of 'Conversation Participants' visibility for improved collaboration.

### 1.2 — 2023-06-23

- Improved error handling when user account is locked out to provide better user experience.

- Resolved minor bugs to enhance the overall stability and performance of the application.

- Addressed a few performance issues

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## More apps by Satisfi Labs Inc

- [Satisfi Labs Webview Tester](https://appshunter.io/ios/app/satisfi-labs-webview-tester/id1556211591)

All apps by Satisfi Labs Inc: https://appshunter.io/developer/1556211593

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*