# SATUSEHAT Mobile — user reviews > 289 indexed App Store user reviews of SATUSEHAT Mobile by Pusdatin Kementerian Kesehatan RI, rated 1.70/5 from 990 ratings. - Source: https://appshunter.io/ios/app/satusehat-mobile/id1504600374/reviews - App overview in markdown: https://appshunter.io/ios/app/satusehat-mobile/id1504600374.md - Rating breakdown: 5★ 106 · 4★ 32 · 3★ 37 · 2★ 53 · 1★ 762 ## What do users think of SATUSEHAT Mobile? Overall sentiment: negative **Pros** - 🚀 Quick approval process - 👍 Straightforward to use - 🚀 Easy to upload vaccine details **Cons** - 🐛 Frequent crashes and bugs - 🤯 Confusing and unintuitive UI - 🤬 Terrible customer support - 👎 Difficult to edit/update information - 🤷‍♂️ Inconsistent functionality across versions - 🚫 Unable to register foreign phone numbers - 🤔 Unclear instructions and documentation - 🤯 Frustrating navigation and date input **Commonly reported bugs** - Vaccine details not showing up after submission - Repeated requests to update app despite latest version - Inability to log in or register due to system errors - Inconsistent behavior when switching between languages - Vaccine certificates not recognized at entry points **Most requested features** - Ability to upload international vaccine certificates - Option to enter passport details instead of NIK - Full English translation and support - Streamlined registration and login process - Improved error handling and feedback ## Newest reviews (19 of 289) ### 3/5 — English version *2026-06-14, version 8.8.1* You can change the language to English in the top right hand corner ### 2/5 — Aplikasi eror *2025-05-01, version 8.0.2* Tidak bisa digunakan setelah update, stuck loading. Padahal untuk keperluan haji 2025. Semua data vaksin ada dalam aplikasi ini, tapi tdk ba dibuka. Tolong segera dibenahi, 3 hari berangkat ke tanah suci. Wallahul musta'an. ### 2/5 — Tidak bisa update *2025-02-18, version 7.7.0* Aplikasi telah di update ke yang paling baru tetapi tetap tidak bisa dapat periksa gratis ### 2/5 — Aneh *2025-01-25, version 7.7.0* Nama tdk sesuai dg NIK KTP pdhl sy masukan nama sesuai dg NIK ### 1/5 — Doesn’t work *2024-04-12, version 6.1.0* I tried to download the international certificate, but it doesn’t work. The error button keeps showing error and the QR code bring me to a random PK google search?? ### 1/5 — Frustrated *2023-11-06, version 5.10.2* I know I should be trying to learn a bit of the language, but if you want me to come as a tourist then I believe I warrant a bit of assistance. If I hadn’t already paid for airfares and accommodation I simply wouldn’t bother visiting Indonesia at all ever. ### 1/5 — Absolute garbage *2023-07-29, version 5.7.1* Do not know about the Indonesian version but the English one it absolutely terrible. Half translated, totally unintuitive and counter productive, repetitive and hard to navigate. ### 1/5 — English? *2023-07-25, version 5.7.1* I understand nothing about this app. Can’t find where to switch to a language I can read. ### 3/5 — I need help please *2023-07-08, version 5.7.1* It won’t let me add my international certificate. Also my middle name is wrong and won’t let me edit it. Have no idea what to do know. I tried WhatsApp in help section and it’s in Indonesian so I can’t read any replies. No idea what I do now. ### 1/5 — Not user friendly *2023-06-21, version 5.6.0* Very complicated app even just to submit the vaccines certificate. Please simplify your procedures, I have 1 certificate listed all the 3 vaccines why do I have to submit one by one. seriously, this is exhausting. ### 1/5 — App terburuk *2023-06-17, version 5.5.2* App ini meminta nomor NIK tetapi tidak ada tempat untuk mengisinya. Terlebihnya, kalau mundur halaman, semua data yg sudah diisi menjadi hilang! Developer kolusi ini…. ### 1/5 — Unacceptable privacy issues *2023-06-14, version 5.5.2* Terrible app with serious privacy and security issues. I’ve been receiving spam and attempts to break into my email account since the moment I registered on it. I downloaded it to be able to enter Indonesia as a tourist, but it wasn’t even necessary and nobody asked for it on arrival. I’m trying to delete my account and all my data from it but there’s no even an option for that. ### 1/5 — App failed *2023-06-12, version 5.5.2* when trying to register in English Version and after personal details completed it kept saying “missing info” which “other identity documents” if Foreigner has been selected then the only thing is. wedged is Passport details which have been entered but still errors pls fix the bug ### 1/5 — Very Unfriendly App *2023-06-11, version 5.5.2* Hard to find English version. They should understand that Foreigners don’t speak nor understand their language, I tried to edit my profile and doesn’t work at all. ### 1/5 — Language problem *2023-06-05, version 5.5.2* NEED ENGLISH VERSION! ### 1/5 — So many glitches and error *2023-05-22, version 5.5.1* Not to mention that the customer service also not the best, no one responded to the complaint. we ve tried many times uploading the foreign vaccine card to the website for the traveling purpose but all failed , kept asking for vaccine dose #2 when you’ve already filled out the application. Finally, I give up. If this app is the requirement to enter the Indonesia, how could we can get thru the airport if the app itself is failed. Please put more attention in this if it’s so important requirement to the visitor especially the foreigner. Just get your vaccine certification handy! ### 1/5 — Worst Apps ever! *2023-05-21, version 5.5.1* Even if you’re Indonesian Citizen but if you just only have passport for your ID (have KK, expired KTP) and you got your 3 COVID vaccines all from outside Indonesia, good luck for getting approval. It didn’t even give you option to choose passport as your ID. ### 1/5 — Can’t submit vaccination history successfully *2023-05-21, version 5.5.1* I followed the guided step to input my vaccination history with all necessary information but it always asked me to input vaccination #2 even if I have done that. Tried many times with re-entering the info again and again. ### 1/5 — App Does Not Work *2023-05-20, version 5.5.1* When uploading an international vaccine certificate it keeps giving an error message that Dose #2 is incomplete, despite the details for dose #2 being entered. I even tried saying I only had 1 dose of the vaccine and when entering through I got the same error message, Dose#2 is incomplete - despite saying I only had received 1 dose of the vaccine (and therefore I couldn’t enter dose #2 details). App is full of bugs and inconsistencies. Very difficult to comply with the arrival regulations of Indonesia. Oh, and to top it off, tech support is via WhatsApp via Bahasa only (no English). ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t verify my number *2026-01-19, version 8.4.1* I’m trying to register. I used my uk number. It says it’ll send a code to my WhatsApp and I never received a code ### 1/5 — TIDAK BISA LOGIN *2025-03-17, version 8.0.0* Tidak tau apa masalahnya, login pun tidak bisa. Ampun dah aplikasi buatan pemerintah tidak ada yang bener. ### 1/5 — aplikasi dongo *2025-01-24, version 7.7.0* bro kalo bikin apps yang niat dikit, anggaran negara dipake yang bener buat bikin aplikasi ### 1/5 — English app? *2024-12-09, version 7.7.0* I’m a couple weeks out, so not yet the 3 days before landing, which seems very strange considering it takes 2 days to get to Asia, but keep getting notifications in Indonesian & pressing on them doesn’t seem to translate, even though I saved it in English, they are still in Indonesian ☹️ ### 1/5 — Waste of time *2024-10-18* For a government app, this is useless. I have been registered since COVID when we needed to travel but now it won’t work when you have to do more health requirements for the country. Fix the app correctly, also I had it in English but now every time I receive an email it’s only in Indonesian and has not got the translation on it. Also if we as international visitors need to add this app and you need 2nd ID we don’t have the Indonesian NIK etc but it will not go past this now. Make the APP user friendly and also make sure it runs and is updated regularly. Now I have to key it all back in and nothing works in the app especially when it comes to the PIN! Please fix it ### 1/5 — Satusehat *2024-10-17, version 7.4.0* Useless - worst App ever - don’t bother ### 1/5 — Painful *2024-09-13, version 7.3.1* If you had the choice to use this app or get kicked in the fork Take two kicks in the fork to make sure you don’t have to use this app ### 1/5 — Useless *2024-09-04, version 7.2.1* To start with it needs to be in English for something so simple the app isn’t user friendly at all ### 1/5 — Still not good *2024-09-02, version 7.2.1* Can’t change my passport number ??? ### 1/5 — No verification code *2024-08-30, version 7.2.1* I’ve tried several times to re-register but no WhatsApp verification codes have been sent, useless app ## Most praised reviews (10 highest-rated) ### 5/5 — Very good app *2023-05-09, version 5.5.1* Very good app, easy to use and the approval was almost immediate! So excited to enter Indonesia ❤️ ### 5/5 — Not that hard *2023-02-10, version 4.6.0* Took me 5 min to register and get my UK vaccines approved. ### 5/5 — Quick easy to get approval *2023-01-17, version 4.6.0* it’s a good app to get the vaccine data verification approval. Quick and easy. We need to trial and error clicking to get to the approval section. it’s not intuitive but it’s not too bad too. thanks ### 5/5 — Service review *2022-07-30, version 4.5* The service provided is fast and very helpful. Even though sometimes the certifications process take a bit long, but they are actively and continuously try to do their best to help us. Absolute satisfaction with the service. Thank you. ### 5/5 — Works better *2022-06-04, version 4.4.5* The app works much better than before. Hopefully it won’t be used a year from now though! ### 5/5 — Ease of Use *2022-05-19* I read reviews saying difficult to use. I found it straight forward and EASY to use. If only you read the email instructions (scroll down to read the instructions in English) there should be no issues. I set up my account in a matter of minutes. If you follow the steps outlined in English you will find the app set up and checking status fairly east and straight forward. **Developer response:** Hello Anandsagar, Thank you for your support. We keep on updating the application for a better application performance and better user experience. Stay healthy ### 5/5 — Better than similar Apps in Canada *2022-04-21, version 4.4.2* Easy to navigate, simple but comprehensive, continuously improved. From a user 15,000 km away from Jakarta ### 5/5 — Having trouble entering vac info *2022-02-18* Hi there, I’m having trouble entering my vax info. I have verification from Kementerian Kesehatan, I have had 2 vax and 1 booster. I’ve tried all dates and vaccines as listed on my certificate but unable to complete. Error message is about vaccine or dates. Any help would be appreciated as there is a group of us wanting to come to Bali in April. Blessings. **Developer response:** Hello, We apologize for the inconvenience. Should you have your vaccination data fully approved by Ministry of Health of Indonesia, you may download you VNI card through 'Vaccine Certificate' menu on the application as well from website pedulilindungi.id . Input all the data required and choose 'Foreign Vaccines' on 'Vaccine Type' field. Thank you Stay healthy ### 5/5 — Great app, lots of room to improve *2021-08-22* I am an Indonesian citizen. The app works great with me, they synced my phone number with my info. The app scans easily as well. One concern I have is if people use other people’s data. I think they should verify using OTP every time they want to scan. **Developer response:** Hello Jody 678, Thank you for your support. We will continue to strive to provide as accurate information as possible, as well as continuously improve the performance of this application to make it easier to use and we really appreciate your patience in waiting for the next released fix. Stay Healthy ### 4/5 — No issues *2023-06-10, version 5.5.2* Worked perfectly fine for me, uk covid vaccine details uploaded and approval received a few hours later. Only issue I had was finding the menu to have app in English. It would be better if the word English was in English, so English people can find it ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*